The bearish Fed must listen to investors

The role of US central bankers has become so much more than it once was. In a past life, all they had to worry about was balancing a steady rate of inflation, once in a while bringing out the bellows to fan markets along. Every now and then in the odd economic cycle they would consider how their actions would influence foreign stock and bond appetite after they’d dealt with getting their own house in order.

The global economy was, for the main part, an afterthought, a sub-narrative to establishing and reaffirming a monetary policy. And then Alan Greenspan started to become infatuated with global petroleum prices, and the persona of those directing policy started to change. Since then, the responsibility for a number of economies has sat with the Federal Reserve, which has given less support for the investor community. It’s a global world, as we all say.

The announcement after the Fed’s meeting on US interest rates in September was the single most important decision to influence international affairs this year

Swatting up
In their latest announcements Janet Yellen and Stanley Fisher said outright that they’d be studying emerging and other market metrics before considering their own domestic reality. We’ll push, they said, but only after we’ve got the nudge from abroad. The most interesting non-conclusion to have come from the September meeting was that if there were an interest rate hike, it would be measured and made in response to economic numbers.

US domestic growth has been an international concern for decades of course, but until this latest announcement it was the driving force behind financial markets and the confidence therein. Now it seems the Federal Reserve has decided to willingly succumb to a role reversal, awaiting instructions from abroad. Arguably the announcement after the Fed’s meeting on US interest rates in September was the single most important decision to influence international affairs this year.

Economists and central bankers in emerging markets and developed economies sat braced, compass in hand and leering over Phillips curves, awaiting the news that would shock the world. Domestically, government bonds rallied, and the dollar dipped temporarily. Externally, the news couldn’t have been better. It’s the domestic investment community that has been let down the most, given the rationale for normalising rates.

One of the unintended consequences of US quantitative easing is that it funnelled a large chunk of credit creation into emerging markets, where the carry trade spun quite a bit of wealth. There has been such an explosion of credit, in fact, that emerging markets account for about 50 percent of global growth and about 80 percent of credit creation. As the US starts to bring that back within the domestic economy when money rates resettle, this is when damage can be expected to be done to those emerging countries. Delaying further is simply delaying the inevitable. Further, the longer rates are held the more likely they will go up, which is the natural conclusion among the global financial community.

The investment community tutted in shame as Yellen discussed trend growth at only two percent, as the more bullish sentiment that currently drives the analytical community nods to S&P breaching 22,000 points, and corporate earnings growth of around four percent over the next 12 months. Who would you rather believe?

Sitting on the fence breaks it
Of course such matters that feed into grand consequences are not to be taken lightly, and demand big shoulders of those who commit to them. So significant are they in fact that Yellen and the Fed have decided to sit on the fence. In essence, the economy is in charge of money rates. In the meantime, investors can run around like headless chickens. It’s quite the daring statement had Yellen not decided to fudge the issue by saying that she hopes to raise rates before the year is out.

While the succumbing of the Fed to economic behaviour feels something of a cop out, of course borrowers responded quite gleefully – at least for the near term. It’s a shame that borrowers who need to avidly study interest rate decisions are those less likely to want to borrow more, making the buoyancy on the supply side less likely to convert into anything distinctly positive.

The decision was taken in light of seriously stunted growth in emerging markets. Investors have grown a little wary of markets in much of South America and parts of Asia and interest in bonds has fallen through the floor, leading to a situation that needs to be protected. Granted, we still have rapid excess debt that hasn’t been adequately addressed.

The Fed needs to show confidence in the US economy. While the recovery is fragile and a sudden face wind could immediately derail progress, it’s time the country’s bankers show a clear and determined agenda. This is going to put the breaks on emerging market growth and might even set a few economies into long-term systemic slowdown, but not raising interest rates is simply delaying the inevitable.

Time will tell
Domestically, central bankers need to get behind the finance community that drive the investment multiplier and focus on encouraging the green shots in the jobs market. Governments and private institutions everywhere still struggle with recapitalisation, austerity measures and regulatory clarity.

And yet we do have far stronger financial establishments. Look at how far Wells Fargo has come, or the structure and capabilities Goldman Sachs has given itself. Both companies are capable of making far more money for shareholders than in previous cycles, and it’s going to become more and more difficult for central bankers to keep the shackles in place.
There will be much to appraise in the December meeting. With assertions of inflation and overheating in some markets – such as real estate – there’s still continued deflationary expectation in global trade markets. Following a battering by the Fed, US stock futures started to look for clarity. The time to give them this is sooner rather than later. The world will follow.

Hungarian Post Life Insurance caters to neglected customers

Over the last couple of years the Hungarian insurance market has undergone numerous changes, particularly with regards to how it is regulated. Not only has the previous regulatory body – the Hungarian Financial Supervisory Authority – been abolished and its powers granted to the National Bank of Hungary, but an insurance premium tax was implemented a little over two years ago too. While the changes have posed a challenge to insurers operating in the country, the industry as a whole is in good health and is working to harmonise its practices and laws with those outlined in the relevant EU directives, in particular Solvency II.

More recently, the Hungarian insurance market has seen the number of contracts in both the life and non-life business lines increase considerably. In fact, data released by the National Bank of Hungary shows a rapid rise in the number of people taking out pension insurance. If this trend continues, it could provide the necessary momentum the market needs, as retirement savings help to create more stable portfolios, which is good news for both customers and insurers, as it helps drive down premiums across the board.

One Hungarian insurer that is heavily focused on delivering insurance contracts at the lowest premium possible is Hungarian Post Life Insurance. The company works tirelessly, devoting much of its energy to attracting new customers that were once neglected by the industry. In such uncertain economic times, the insurer sees the rise in the number of people willing to accept the importance of self-provision and make long-term commitments as an indicator of growing market stability. World Finance spoke with Anett Pandurics, CEO of the Hungarian Post Life Insurance Company to find out how the insurance market is evolving, and what the company is doing to stay one step ahead of its competitors.

Hungarian Post Life Insurance Gross Written Premiums

What are the biggest opportunities and challenges of the insurance market in Hungary today?
The increasing popularity of pension insurance has given a new momentum to the market, and we must admit that having a level playing field has had an important role in the reversal of market trends. The possibility of receiving tax benefits for pension insurance could be a major driver in the market. We should not forget that in the last year when a non-restricted tax benefit could be obtained on life insurance, 800,000 people – almost 20 percent of all the working-age population – took advantage of this option in the Hungarian market. Obviously, this new opportunity imposes more stringent conditions than before. Nevertheless, we have the insight – now markedly reflected in every opinion poll – that the state pension will not be capable of ensuring a carefree old age to the current working population in itself, supplementary pension schemes should play a larger role, to ensure the living standard we all aim for.

Naturally, it is a serious challenge to figure out the opportunities we can provide to our customers in the current interest environment on the savings side. Since Hungarian customers are used to the former high inflation, they do not find yields of one, two, or three percent very attractive. However, in real terms these yields can be higher than the two-digit nominal returns of former years.

How do the regulations determine the continuous development of this sector? What are the most significant regulatory changes?
Regulations could determine market movements fundamentally. It could significantly redefine the lives of the insurers that the past decade has clearly changed the role of consumer protection, as a direct consequence of the financial crisis of 2008. The intention of interference by the regulatory agencies is now more powerful, since the experiences of the former period shows that if the competitive forces are given too much freedom, it may give rise to solutions that could even run contrary to the intentions of the regulatory agencies. We must exercise self-criticism and acknowledge that in this field the responsibility of the insurers were also significant in the past.

The duty of the industry is that while showing proactive cooperation – since fair competition is in our interest as well – with the help of professional arguments that any proposals for overregulation might result in unintended and harmful possible consequences. I believe that an excellent result of this approach and joint effort is the regulation of the total cost indicator (TKM) of pension insurance, where, by means of combining the self-regulating concepts of the market and the intentions of the supervisory authority and consumer protection, a solution that is capable of increasing the trust of the customer was provided, which helps insurers to obtain new contracts.

The regulatory agencies could rest assured that the tax benefit granted by the state will, in fact, increase the wealth of the customer and support their old-age security. The Association of Hungarian Insurance Companies (MABISZ) agrees, and volunteers as a partner in the efforts of the Hungarian National Bank to extend the TKM regulation to the entire sector of life insurance on the basis of the TKM figure of pension insurance.

What accomplishment are you proud of?
We are glad to report that the positive trend of our market growth, which we have been experiencing for more than a decade, continues. Last year, our premium revenues exceeded HUF 63bn ($225.7m), which earned us second place in the Hungarian life insurance market with a market share of 14 percent, according to the MABISZ (Association of Hungarian Insurance Companies). The outstanding accomplishment of life insurance was driven by the significant growth in the scope of single premium products (+24.9 percent), which made us the leaders of the single premium products market at the end of 2014.

Furthermore, it shows the excellent performance of the regular premium life insurance products compared to 2013, as the annual increase of our gross written premiums from regular premium products has been 31 percent, while during that time the market only grew by a mere 3.5 percent. If we consider the results of the first half of 2015, then we can say that our market share has not changed compared to the closing numbers of the previous year.

On January 2 2014, we expanded our life insurance portfolio with our new pension insurance product qualifying for a tax benefit, which helped us to enter the market first, ahead of our competitors. Since its launch, almost 7,000 customers have chosen our pension insurance.

After a series of joint planning and development measures, we participated in the customer loyalty programme of the Hungarian Post since the very beginning. Within the framework of the programme, customers with a loyalty card can collect points on the premiums paid on insurance products, and they are offered a discount when they take out an insurance policy. From 2015, when an insurance policy is taken out customers are also able to redeem their loyalty points. The popularity of the programme is supported by the fact that 200,000 customers have obtained their cards.

It is an outstanding accomplishment of our sponsoring activity that we are privileged to be a gold-level supporter of the Hungarian Olympic Committee, and thus, we can contribute to the safe and peaceful preparation of Hungarian athletes for the Olympic Games to be held next year in Rio.

How is customer satisfaction enhanced?
Since the introduction of our pension insurance product in January 2014, we have been giving a welcome call to each customer to ask him or her about their experiences related to contract conclusion. Of the customers that gave feedback, 99 percent was favourable in the course of telephone conversations, and they were satisfied with the product and the experiences they gained during the sales process, as well as with the information they received.

Last year we also introduced the so-called Key Information Document (KID) for every product in our portfolio, for the purpose of providing a brief presentation of the most important features of the given insurance product, providing useful information to our customers prior to contract conclusion. The concise summary of a few pages contains all the important features of the products, in a simple, clear and easily understandable form.

Why is it important for the insurance market to make companies pay special attention to customer satisfaction?
After the financial crisis Hungary found itself in a fragile, distrustful world, with a severe drop in purchasing power. In order to earn the trust of the people again, it is very important that customers realise that not only the regulatory agencies, but also the market itself and the insurer they have chosen for their partner does its best to provide them with sufficient information to be considered in making a decision.

This is why it is important to repeat from time to time that, for example the TKM regulation started off as a self-regulating effort: the insurance industry really wants to act for the benefit of its customers. However, we must make sure that we provide information at the level of the customer. It has become quite clear that the ‘small print’ period was a misguided effort – even though every item was fully explained in the insurance terms, and the customers signed the proposal in 10 places, they understood almost no legalities, and research shows that many do not even read it. No one is interested in keeping up this situation.

I consider the introduction of the KID the right direction – it is no coincidence that we have already acted on this matter, because I believe that when it comes to insurance contracts, less is more.

This has been recognised in the market, and in this context insurers now apply much more customer-focused approaches in the provision of information prior to contract conclusion, as well as in the handling of insurance policies and in the claim payment.

Luxembourg leads the way for the insurance industry

Luxembourg is considered a world leader in terms of its delivery of insurance products and services. Part of the reason for this reputation comes down to the strict manner in which the insurance sector is regulated, with all insurers required to acquire the approval of a government minister before being allowed to open for business – the purpose of which is to ensure that each new entrant is financially sound and therefore unlikely to damage the stability of the market.

Once ministerial approval is obtained, companies within the industry are overseen by the Commissariat aux Assurances to ensure that their activities within the insurance sector are in line with national and EU laws. Due in part to its rigorous regulatory framework, Luxembourg’s insurance sector has developed into one of the best in the world. As a testimonial to this, nearly 90 percent of domestic insurers’ business is derived from outside the country. Another reason people choose to purchase an insurance in the grand dukedom is because of the high quality of service.

“Highly skilled people and a top class insurance brand have helped Swiss Life provide life insurance solutions to clients for more than 150 years”, Beat Reichen, CEO Swiss Life Luxembourg told World Finance. “It provides protection, stability and security to the insured individuals and their beneficiaries.

Due in part to its rigorous regulatory framework, Luxembourg’s insurance sector has developed into one of the best in the world

“By setting up a life insurance company in Luxembourg in 1985, Swiss Life managed to identify, long before the European single market has been created, a number of great opportunities outside Switzerland. With entrepreneurship and careful risk considerations, we have built up one of the leading insurers for the UHNWI/HNWI segment by combining wealth management and life insurance.”

Swiss Life and many of its contemporaries in Luxembourg have chosen to focus their attention and energy on supplying life insurance policies that are linked to financial instruments, such as investment funds. This allows them to develop specific products and services that not only offer life cover for their clients, but also provide the ability to make a return for clients. For example, many insurance contracts in the grand duchy are tied to dedicated funds, because of the favour the instrument has garnered within the wealth management sector.

According to Reichen, due to the company’s origins, he and his team are uniquely positioned to understand and cater to the needs of their clients. “Switzerland is the hometown of private banking”, he said. “Our people do understand the needs of the private banks and their clients. Creating a value proposition for the client, as well as for the partnering private bank, creates one for Swiss Life as well.”

For wealth planning providers such as private banks, family offices and tax advisors, Swiss Life Luxembourg offers onshore compliant life insurance products for most European countries. For distributing the products, it uses the European single market on a “freedom to provide services” base and all its products successfully manage to combine active asset management with the advantage of high-end life insurance to the full benefit of European residents.

Simple solutions
The specialised high-quality services that Luxembourg’s insurers provide have helped it to dominate the European insurance sector, and in particular the life insurance market – with non-life contracts accounting for less than 13 percent of the entire market, according to a recent report by BMI Research.

“Owing to a combination of factors, including declining vehicle fleets and a stagnant property market, we anticipate that the life segment will see continued growth in its market shares, reaching 88 percent by 2019”, reads BMI’s Luxembourg Insurance Report. “This leaves life insurers as the front runners, while non-life groups face escalating competition and dwindling revenues.

“Over the longer term, we expect to see significant consolidation in the Luxembourg insurance sector, with a number of smaller non-life groups losing out to international conglomerates that will benefit from economies of scale and can undercut their smaller contemporaries.”

The expertise on offer in Luxembourg is only part of the reason the country dominates the life insurance market. The other piece of the puzzle is the straightforward manner in which insurers serve their clients. “Our product, distribution and compliance framework, combined with tax and legal knowhow in each market, is the key to success”, said Reichen.

Insurance 2.0
High-calibre staff are at the heart of Swiss Life’s success, but something that is hindering the insurer is the low interest environment and the exaggerated European regulation that the region is enveloped by. According to Reichen, the low interest rate disables local insurers of offering guaranteed products, as the level of guarantee is not attractive once the given costs are factored in.

Another factor affecting annuity products is the simple fact that more and more people are living longer than many insurers originally assumed and calculated for. A longer life is great for the individual, but the additional reserving that is required in order to compensate for the longer duration of an annuity payment is in fact reducing the insurer’s margin and profit. So, as a consequence of improved health, these guaranteed and annuity products are slowly disappearing from the offering among many insurers.

To combat the decline of guaranteed and annuity products, there is a growing trend towards unit-linked products, where the investment risk is borne by the policyholder and pure risk products can be reinsured with the industry. This ability to quickly adapt to environmental changes has played a key role in Swiss Life’s success. For Reichen, the most important thing in any business is being able to identify opportunities – something that is made possible by having a very close contact with both partners and sales directors.

“Once identified, we have a structured approach to establish a business case, which will be submitted to the management for approval”, said Reichen. “A disciplined execution and constant monitoring ensures the success.”

Overcoming obstacles
The insurance market’s simultaneous strength and weakness has to be the EU regulation, which constantly requires increasing resources that merely erode the margins and, therefore, the profitability of insurers greatly.

Combine this with increasing capital requirements and the attractiveness for investors of the life insurance industry quickly begins to dwindle. In addition, the insurance industry is facing newly established national hurdles in terms of disqualifying tax conditions and consumer protection rules. This has impacted smaller companies (those below six to eight billion in revenue) intensely, and is likely to eliminate these players from the market, as there is not enough substance to counter increasing costs.

As a consequence of rising costs of doing business, many insurers are turning to technology to increase productivity and overall efficiency in an attempt to stem the tide of shrinking profit margins.

“Without clear IT supported processes you will not remain efficient and profitable”, said Reichen. “The entire industry is not there yet, as there are too many manual interventions and too many people engaged in the administration of life insurance contracts.

“At the same time, the fierce competition has led to a very low pricing. In other words, the clients are getting a tailor-made product at a mass market price. Prices will not follow the increased costs, so the production costs must be adjusted to the pricing achieved. Standardised processes, supported by high performing IT systems will be the next development and will be key to the future of the life insurance industry.”

But that is only the beginning, as there will be new service providers in Luxembourg to offer the outsourcing of the administration based on the created PSA status, with the life insurance industry following in the footsteps of the fund administration sector, which underwent similar changes just a few short years back.

But despite all the challenges ahead of it, Swiss Life is well positioned, as is the life insurance market in Luxembourg as a whole, because as ever, it is prepared to meet the obstacles in its way head on.

“We have invested into new administration processes, we do have excellent people and our brand is recognised worldwide”, concluded Reichen. “Every day, there is more wealth created and the UHNWI community is getting bigger.

“In a globalised world, the wealthy families are having global setups for their business and their family structure. Understanding their needs and meeting their expectation with our solutions, will ensure that Swiss Life remains a leading firm for the wealthy in the world.”

Jing-Jin-Ji: China’s new mega-region

The Chinese Government is in the midst of an ambitious project to integrate the Jing-Jin-Ji national capital region – composed of Beijing, Tianjin, and Hebei province – into one economic mega-region. Covering an area of land the size of Kansas, or six times the size of New York City, the region holds a population of roughly 150 million people – half that of the US.

The main focus of the integration will be infrastructure, with the creation of new bullet train services allowing for an easy commute between the regions – the basis of any attempt at economic integration. A new high speed train line between Beijing and Tianjin, for instance, has allowed passengers to travel the 90-mile distance between the cities in as little as 40 minutes; tracks are already being laid for a second line. Other smaller cities in the region are also being linked to the major urban zones by such trains.

150m

The estimated population of new mega-region Jing-Jin-Ji

Regional powerhouse
“Jing-Jin-Ji is not a city, but the structured integration of a regional powerhouse”, said Austin Williams, Director of the Future Cities Project and Associate Professor in Architecture at XJTLU University in China. It will see the major regions designated with a certain role, or, as The New York Times notes: “The new region will link the research facilities and creative culture of Beijing with the economic muscle of the port city of Tianjin and the hinterlands of Hebei Province, forcing areas that have never cooperated to work together.”

Factories and government buildings will be moved out of Beijing into hinterlands of the new region, easing up space in and reducing pollution in crowded urban areas. According to Williams, the plan will “remove many of the old industries from Beijing into more carefully considered industrial, commercial and manufacturing zones, and more importantly, build new ones”.

Local governments in China are often reluctant to allow manufacturing zones to leave areas of their jurisdiction, due to the revenue they provide from leases and tax, while at the same time pollution makes their presence undesirable. By integrating the region, relocating industry out of sight and smell becomes easier. The integration of the region will remove such particularistic interests, as wider regional considerations will take precedent.

Further, as Beijing’s population swells, the relocation of government bureaucracies to sparser populated regions will spur population growth in these less developed locations, easier urban crowding. It is hoped that central districts will see their population reduced by 15 percent. According to Wade Shepard, author of Ghost Cities of China, the Chinese government has often used locating government building to new areas as a vanguard of development and growth.

Years in the making
The plan itself has been in the works for many years; however it has recently come to a head. According Shepard, it is part of a wider push for integration between urban areas and cities across China. Integrating different urban zones is seen as a catalyst for economic growth. After years of break neck speeds of growth in urban areas, often sporadically and under autonomous initiative of local governments, large urban areas in close proximity are being integrated. Jing-Jin-Ji, however, will be China’s third mega-region, joining with the Shanghai Yangtze Delta and Guangzhou to Shenzhen Pearl River Delta – although this new project will see cities much further apart in distance integrated.

It can also be seen as part of Chinese President Xi Jingping’s anti-corruption campaign. For many years local government officials have operated autonomously from central government and often been able to engage in corruption with a certain level of impunity. By integrating regions such as Jing-Jin-Ji, lower level administrative units will have the rug pulled from beneath them, with greater authority given to higher levels of regional administration, which in turn are easier to control by the central authorities of the Communist Party.

KYC regulations challenge the banks

The 2008 financial crisis left a legacy that caused a major shift in the financial world. Although for the best, a highly complex compliance framework now presents its own set of challenges to the industry, from rising costs to the difficulty of implementation. One such policy is ‘Know Your Customer’, commonly referred to as KYC. The logic behind the recent upgrade in KYC is reasonable; by demanding detailed information about counter parties, banks are less likely to engage in money laundering and terrorist financing unknowingly, while also being hampered from doing so knowingly.

That being said, compliance is no easy task – it requires a dedicated team of specialist data experts and a complete transformation of internal processes within institutions. So precarious has the situation become, that some banks are abandoning entire categories of customers so as not to face the looming risk. But ironically, doing so only increases the likelihood of fraudulent behaviour within the global financial network.

KYC is not optional. Unless complied with, it poses the risk of huge fines (see Fig. 1), as illustrated by the £7.6m fine issued to Standard Bank in 2014 for its failure to implement sufficient money laundering controls. As such, KYC is now an integral part of a bank’s risk based approach, which is vital for monitoring clients and counterparties. KYC enables institutions to understand risk more effectively, which is a crucial tool in a globalised network.

Through the correct implementation of KYC, financial parties are made aware of pertinent issues relating to a customer, such as their reputation, whether they have a fraudulent history or if they are currently facing money-laundering penalties. There is also the ever-important risk profile of the country in which the institution is seeking to do business, if sanctions come into play and whether there are any Politically Exposed Persons (PEP) involved.

KYC enables institutions to understand risk more effectively, which is a crucial tool in a
globalised network

Difficulties ahead
“Across the industry, banks are getting better at initial client on-boarding and data/documentation validation at the initial point of collection. However, with the introduction of many new regulations, such as Dodd-Frank and FATCA to name two, there is now an additional requirement to also categorise clients as part of the process”, said Patrick Hinchin, Director of Product Management at Accuity, a world leading provider of financial solutions.

Implementation is thus a costly enterprise, largely due to the complexity of decision trees and the necessary integration of technology platforms. Sourcing accurate and up to date data is a considerable challenge for institutions, which is made more difficult by the lack of standardisation across the industry. Furthermore, ongoing monitoring of counterparties and tracking any changes in relevant information requires integrated computer systems and a specialised team, not to mention the countless man-hours required for such an enterprise.

While keeping abreast of the latest details is necessary for each and every customer, the regularity in which it is necessary to do so depends on the risk profile of the client and the country. Those that are deemed as high risk will require re-evaluation more frequently and additional data points. Therefore, by understanding the level of risk to begin with, the system can be far more manageable than many presume. Of course, it is inevitable that in such shifts in working models, there are numerous teething problems during the transitional period, as evidenced in this case by the rising incidence of fines for poor risk management and data inefficiencies, which thereby indicate that there are still a number of inefficiencies in compliance procedures.

As a result of the increasing cost and difficulty of KYC compliance, a number of institutions are turning to de-risking, whereby they no longer offer services to entire groups of customers that score highly in terms of money laundering risks. De-risking impacts correspondent relationships considerably, while also preventing mutually beneficial financial dealings. In addition, there is a growing incidence of unbanked banks, in which larger institutions withdraw their support of smaller, local counterparts that rely on such partnerships significantly. Both outcomes could be particularly detrimental for countries seeking investment and project financing for much needed infrastructure development, which often happens to be those with higher risk profiles.

Moreover, de-risking is actually counter-intuitive as it can enable the very crimes it seeks to prevent. “Looking through a global lens, de-risking can actually lead to a higher potential for money laundering at some point in the payments chain. Entities that are being de-risked or unbanked will continue to operate and do business. However, there is more potential for money to be moved in illegal manner”, Hinchin told World Finance.

It is recommended that front house offices engage effectively with regulators so as to better understand how compliance can be carried out without the negative consequences described above. “Of course, to be able to do so, entities need easy access to a counter party’s data and documents, while also having exposures to their global transactions. This is where we see the industry using various vendor data to keep their systems up to date and to avoid mass de-risking. Especially as there are lucrative opportunities for banks in higher risk areas, having access to reliable information can encourage banks to maintain higher risk counter parties”, said Hinchin.

Global fines for money laundering

All-inclusive risk management
There may be situations in which a financial relationship must be terminated, as the risk cannot be managed successfully. Yet, this should not have to result in the cessation of entire categories of customers, as each individual must be assessed specifically. Doing so may require a new system in the bank’s internal operations, but it is not an impossible task. Traditionally, silo repositories have been used in financial institutions to store data regarding customers. New KYC requirements however necessitate a single customer view that is aggregated across the institution via a central repository.

A holistic approach facilitates regulatory compliance, while also assesses risks more efficiently through the in-depth identification of involved parties and a deep understanding of global exposures. This in turn improves customer service, which enables higher retention and conversion rates, as well as a superior level of internal communication within a bank.

“This is not an easy task and we see banks struggling with global and local regulations. An institution should primarily focus on its own jurisdiction and build relationships with all relevant regulators”, Hinchin explained. “To be able to achieve all-inclusive risk management across the board, risk, compliance and audit functions need to come together to form a combined view of risk management.” Given the importance of the task and the arduous process of continually fulfilling requirements, a number of banks have turned to outsourcing instead.

Third parties offer their own solutions, such as Accuity with its Bankers Almanac and Due Diligence Repository, which are managed by a team of data specialists that proactively engage with relevant individuals in order to maintain the latest documents and data. Thomson Reuters also provides KYC and client on-boarding solutions, as well as data management and due diligence for financial institutions using a standardised global policy for document collation.

There are still many challenges ahead, certainly in terms of compliance functions that continue to face difficulties due to limited resources and the volume of regulatory changes. The successful management of cross-border requirements will require significant investment into technology, data and the relevant expertise within compliance teams. To offset rising costs, it is crucial for banks to focus primarily on their own jurisdiction and build relationships with relevant regulators. This in turn will help institutions to manage compliance costs and stave off the temptation to de-risk.

Driving financial inclusion in Tanzania

Tanzania’s has been one of Africa’s fastest growing economies in recent years, with annual GDP growth rates in excess of 6.5 percent (see Fig. 1). However, despite this growth, data still shows that strong economic growth has not translated into shared prosperity and better livelihoods for many Tanzanians. The country recognises that growth has to be inclusive to be socially and politically sustainable. One key component of inclusive development is financial inclusion, an area in which the country has been struggling. Currently, only about 15 percent of adults have access to an account at a formal financial institution. Broadening access to financial services will mobilise greater household savings, marshal capital for investment, expand the class of entrepreneurs, and enable more people to invest in themselves and their families.

World Finance spoke to NMB’s Managing Director, Ineke Bussemaker, about the role NMB is playing in boosting Tanzania’s banking sector and economic development.

How has the banking sector supported the country’s economic growth?
The Tanzanian banking sector is both a driver and beneficiary of the strong macro economic growth that has been realised over the years. Banks play a crucial intermediary role within the economy; gathering savings, then facilitating the transfer of financial capital towards alternative productive uses in the form of credit. For instance, at NMB, we hold over $1.5bn in customer deposits and provide net loans of over $1bn. The distribution of this credit to all the segments of the economy, by NMB and other banks, has fostered private sector consumption and investment that have been key drivers for the country’s economic growth.

What measures is the government taking to increase financial accessibility for Tanzanians?
The Government of Tanzania has been putting in place regulations, processes and initiatives that will make financial services more accessible to the majority of the population. For example, in 2012 the Bank of Tanzania, the primary regulator of banks, published guidelines for agency banking in the country. This now enables banks to utilise small businesses and entrepreneurs to become an ‘agent’ of a bank with the ability to collect deposits, allow withdrawals, facilitate transfers and open accounts. Agency banking has proven to be enormously successful at significantly increasing financial inclusion in Brazil and Kenya, we’re now looking to emulate that access in Tanzania. As the leading commercial bank in Tanzania, NMB continues to work closely with the government in helping devise and implement financial inclusion initiatives.

Tanzania GDP growth

How does NMB help to improve accessibility for Tanzanians?
NMB has always been committed to making financial services accessible to all Tanzanians. To this end we have sought to leverage our branch and ATM network to reach customers far and wide. Our bank has 173 branches across the country; we’re the only bank present in 98 percent of all government districts – in many places NMB is the only bank around. Our NMB banking agents are spread out across the country. As they grow in number, unbanked Tanzanians will find their nearest banking agent within walking distance. Tanzania is a very large country, larger than Kenya, Rwanda and Uganda combined, the distance to a bank branch has traditionally been one of the biggest impediments to financial inclusion. Our banking agent network greatly reduces this barrier.

Technology has become a critical determinant of banking success in Africa. How banking is conducted and how customers engage with their bank has changed dramatically. At NMB we recognise this shift. We were the first in Tanzania to launch an SMS-based mobile banking service, which we called NMB Mobile. NMB Mobile currently has over one million users.

How will NMB continue to promote Tanzania’s economic development in the coming years?
Our lending activities will continue to boost consumption and investment in the economy. For example, agriculture is a sector that has massive potential for Tanzania but has traditionally lacked such capital investment. At NMB, we’re already reaching over 600,000 small-holder farmers by financing their crop production. We’re also targeting larger commercial farmers and supporting their growth. Furthermore, we have tens of thousands of micro enterprises and SMEs that we provide credit to. In our corporate social responsibility activities we provide financial literacy and basic business training to many Tanzanians, empowering them with the knowledge and understanding they need to manage their finances.

What does the future hold for NMB?
We will soon be implementing our new five-year plan, under which we aim to align our product and service offering with the market environment Tanzania will find itself in by 2020. NMB will pursue a transformation in its scale and scope of operations by utilising its infrastructure and technology capabilities to drive efficiencies, growth and value. We believe that these initiatives will move us closer towards achieving our vision of transforming the lives of Tanzanians.

Chalhoub Group on the key to building a sustainable brand

Dubai is ranked second only to London in terms of international retailers’ percentage, making it one of the main global retail locations. This is only set to grow further, with new malls being constructed, companies increasing their investment in new technologies, and training more local talent in the kingdom. According to the Kearney Global Retail Development Index, retails sales in the UAE in 2013 grew by five percent, totalling $66bn.

The successful bid by Dubai for the Expo 2020 will further secure its dominant role. One such firm set to form a core of this boom is the Chalhoub Group. Founded in Damascus, Syria in 1955, it has today grown to distributing more than 280 fashion and cosmetics brands such as Christian Dior, Louis Vuitton and Christian Louboutin, across the Middle East. Now based in Dubai, the company prides itself on the personalised experience it gives to its customers, paying them attentive detail.

This personal and luxury experience, provided in person by their staff in-store is also now being replicated online, as they branch out into e-commerce. World Finance spoke to Co-CEO Patrick Chalhoub on how the firm is facing the challenges in the retail market today, along with how it combines an attentive service to customers while giving back to society.

Consumers and millennials in particular are starting to look at luxury brands beyond the logo, for the product itself

What have been the company’s biggest achievements over its 60-year history?
The journey started in 1955 when my parents established the first Christofle boutique in Damascus. The inspiration and essence is linked to the cultural and personal bond they shared with their circle of friends, which combined an appreciation for French beauty, elegance and savoir-faire, alongside a Middle East sensibility.

Since the beginning, our vision was to build successful luxury brands in the Middle East, giving them the tools and means to grow and develop. One of our biggest achievements has been to offer excellent service to all our partners and provide a unique experience to all our guests, making our group the leading partner of luxury in the Middle East.

We are extremely proud of what we have accomplished over the past 60 years. We have a dedicated team of 12,000, all of whom are engaged and working with passion, excellence, intimate knowledge of the region and its consumers, and consistently demonstrate our values of respect, excellence and entrepreneurship.

We are proud of being able to create our own concept stores which are a reflection of the group’s know-how, and this has already been successfully implemented and demonstrated by the leading perfumery network of Wojooh in the Middle East region which has flourished in Saudi Arabia, as well as the Level Shoe District which is the international leader for luxury shoe retail.

What is the thinking behind your new concept stores?
The Middle East customer is young and increasingly knowledgeable. A few years ago they needed reassurance and considerable advice, whereas today the customer is becoming more and more knowledgeable and assertive. They need not only access to brands, but also the choice among different brands, which they will find in department and specialty stores, such as the ones we are building.

Furthermore, the Abu Dhabi market has grown quite tremendously with the growth of franchise brands, but is lacking in specialty and department stores. The opening of Yas Mall, with its size and variety, needs to be anchored by a specialty store that offers luxury and aspirational products, which the group is introducing with Tryano. We expect Tryano to be an enchanting garden – alive, entertaining and very specialised in three categories: bags, kids and beauty.

What do they bring to the business?
The group creates unique multi-brand concept stores, with the aim to fill a gap in the market with choice and depth. We focus on creativity and innovation through the development of our own concepts, with the objective to bring something new to the market, through the offering, environment and services.

How are you working towards improved sustainability in the Gulf?
As the leading partner for luxury across the Middle East, we aim to be a role model for the region. We therefore encourage and motivate our team members to be engaged both on professional and personal levels in order to protect future generations. This is why we have created Chalhoub IMPACT, the sustainable engagement strategy for the Chalhoub Group, which aims to engage our teams and partners to improve social and environmental performance. The initiative is split into three pillars: empowering youth through education; environmental sustainability through behaviour change; and humanitarian assistance for social issues affecting local and global society through awareness and fundraising.

Chalhoub Group is a member of the UN Global Compact Community and we have launched our third white paper entitled Luxury in the Gulf: a sustainable future? Conscious about the challenges in the region, such as dependence on non-renewable resources and youth unemployment, the company work with the private and public sectors to find solutions.

Historical exchange rate

What are some of the biggest challenges you have faced recently?
The customer is becoming increasingly knowledgeable, demanding and volatile. Thus, we have to offer a real experience, real knowledge and real storytelling. The customer is also less loyal due to an increased variety of choices in the market. To counter this, our stores are expected to become an extension of the home, with large spaces, including private areas, comfortable seating and legendary Arabic hospitality. It will be digitally enhanced with pre-booking, e-commerce and virtual trials simultaneously shared online.

Customers want to be recognised when stepping into the boutique; their tastes and needs anticipated. Products will have to be launched in the Gulf at the same time as in the West, as well as including special lines for Gulf customers in terms of sizes, cuts, shades and scents for the exclusive launch in the Gulf or ahead of the global market.

Other challenges include human resources and finding the right, talented people, and subsequently training them, particularly in our drive for the Gulfanisation of our resources where the group has taken a leading role to recruit and develop GCC nationals.

On the other hand, the market in the first six months of 2015 has been very challenging, and the group has had to adapt to the new ‘norm’ characterised by slower growth, due to overall macro-economic factors, affecting both local consumers and tourists, notably many from China and Russia. The weak euro has also created a pricing challenge (see Fig. 1).

How did you overcome these challenges?
We nurture our customer relationships, bonding and integrating with them through personal relationships with our staff and by building on the power of family and friends. We accompany luxury Gulf consumers and anticipate their aspirations. The other aspect is that we have to be extremely consistent in the way we present the overall story of the product, pricing, and service. We must maintain a coherent and consistent high-quality experience. We always have to remain innovative and creative, bringing new ideas, concepts, products and exclusive products to the consumer.

It is quite clear that the region has entered a new phase for luxury development. An increasingly maturing retail sector, global and regional macro-economic factors, as well as increasingly assertive consumers, are translating into much slower market growth. The personal goods luxury market has enjoyed eight to 10 percent annual growth over the last decade, but this will probably slow down to around four to five percent in the next few years. This obviously puts a lot of pressure on regional groups – though the market is still growing – but also presents opportunities for those brands that will be the most innovative and fully understand the needs and expectations of local consumers.

What are some of the biggest trends you’ve noticed within your industry?
Technological innovation is becoming critical in the luxury sectors. Consumers are connecting and advising each other, and engaging with the brands, wherever they are, whenever they want, thanks to the evolution of the digital drive. Beyond technological innovation, innovation in luxury products is also becoming fundamental in the region. Consumers and millennials in particular are starting to look at luxury brands beyond the logo, for the product itself.

How have you altered the company’s strategy to accommodate these changes?
We are driving the development of digital access in order to connect more closely with our customers. We plan to launch e-commerce sites for our own concepts – Level Shoe District and Wojooh – through which we will offer a seamless experience for our online guests, as we already do in store. We are establishing concept and specialty stores that will realise the evolution of our customers, while ensuring we offer an experience in our retail store that makes for memorable shopping experience.

What is next for the Chalhoub Group?
We would like to focus on guest experience and e-commerce. We also want to continue to innovate in the way we sell and engage with consumers, collaborating more with brands and address the specific needs of local consumers. Furthermore, we want to continue to develop and launch innovative retail concepts and continue investing in our people.

Goldman Sachs loses hope for BRICS

Goldman Sachs has dropped its BRICS investment fund in favour of a general emerging markets fund. The five countries that composed the BRICS label – Brazil, Russia, India, China and South Africa – were once coveted as the future of the global economy and set to shake up the world as rising geo-strategic powers. The past few years have seen mounting economic problems. In September, in a filing with the SEC, Goldman Sachs, reported the closure of the fund – only noticed by Bloomberg in early November.

The BRICS term became increasingly popular way to talk about the future of the global economy in the past decade

The term BRIC was first coined by Goldman Sachs economist Jim O’Neill in 2001 in a paper titled Building Better Global Economic BRICs, in which he pointed out that collectively the growth rate of the four countries put them on course for increasing importance in the 21st century.

Five years later the investment bank set up an in-house investment fund in their name, dedicated to invest in these economies. South Africa was later added to the acronym. At its peak in 2010, the fund had a total of $800m worth of assets under management.

The BRICS term became increasingly popular way to talk about the future of the global economy in the past decade, with summits – hosted at the behest of BRICS economies – making use of the name. In 2014 the five BRICS economies joined together to form the New Development BRICS bank – a global development fund aimed at challenging the power of the World Bank and IMF.

However, the past few years have seen economic instability in most of the BRICS economies. Brazil faces a contraction of growth this year, along with inflation and a budget crisis, while Russia is mired in economic sanctions and the affect of the end of the commodity super cycle and South Africa has seen its GDP growth dip in 2015. China has seen a slowdown of its economic growth and unrelated turmoil in its stock markets – although its growth slowdown is an inevitable part of its transition to a medium income economy, it should be noted.

This change of fortunes in the BRICS has seen increased loses and poor performance for the fund leading to Goldman to disengage from these economies, with the fund dwindling to just $100m in 2015 before its eventual closure.

Coal’s appeal starts to burn out

An August-time snapshot of the FTSE 100 showed that the three worst performing stocks of the moment – at about 2pm – were Glencore (-8.55 percent), Anglo American (-7.81 percent) and BHP Billiton (-7.25 percent). The day was Black Monday, and the conclusion: coal’s status as a hot stock was no more. Faced with rising energy efficiency measures, spiralling construction costs and mounting hostility, has the reign of ‘king coal’ come to an end?

The most plentiful and readily available of the fossil fuel family, the first coming of coal laid the foundations for railways, shipping and much of that which characterised the Industrial Revolution and, later, globalisation. By most accounts, the lifeblood on which economic superpowers were built, and soon after on which emerging markets fuelled their expansion; the black stuff is suffering, and could soon face the prospect of a terminal decline.

“The coal industry is desperately looking for positives, but most appear to come from their own PR campaigns claiming that coal is the solution to energy poverty or that coal is amazing,” according to James Leaton, Head of Research at Carbon Tracker. “Coal has had over a century to solve energy access issues, but basic geography works against it now – rural off-grid areas in India and Africa are home to most of those without energy access. The cost of a new grid, coal transport infrastructure and new coal plants is not competitive with more appropriate renewable minigrid/off-grid solutions. US coal mining stocks have already lost the majority of their value and are filing for bankruptcy protection – so they have already taken a big hit.”

Dealt a killer blow in the form of government regulation, West Virginia’s barebones coal economy is barely drawing breath

Looking at the past five years, 26 coal companies have fallen prey to bankruptcy, and US coal equities for the period are down over 76 percent, according to Carbon Tracker. International Energy Agency (IEA) predictions show that demand for coal will grow at a 0.5 percent yearly average until 2040, considerably less than the 2.5 percent average for the past three decades, and buyers will shed their dependency on coal in favour of cheaper, cleaner alternatives.

America falling
Looking at the situation in America, West Virginia more than any other state paints a frightening picture of coal’s diminished place in modern industrialised society. The ‘Heart of the Billion Dollar Coal Field’ is but a shadow of its former self (see Fig 1 and 2). One recent report, authored by West Virginia University (WVU) and entitled Coal Production in West Virginia 2015-2035, reveals that coal mine output has fallen in each successive year since 2008. Once-thriving mining communities are awash with unemployment, and the facilities themselves are monuments to better days. Decimated by a lethal concoction of slumping exports, reduced domestic use, changed compliance standards and challenging geologic conditions, the frontier state turned industrial boomtown is teetering on a knife edge.

Going by the WVU report, statewide coal production is set to suffer a 39 percent decline in the period through 2015-35, driven by the aforementioned factors. Worse is that approximately 5,000 miners have lost their jobs in each of the last three years, and large subsections of the workforce are waking up to the realisation that experience in the pits pays for very little these days. Chopped down by market forces in the first instance and dealt a killer blow in the form of government regulation, West Virginia’s barebones coal economy is barely drawing breath.

By most accounts the worst hit of the 50 states, West Virginia is by no means the only one to suffer as a result of coal’s decline, and 2015 on the whole has been a deeply unsettling year for US coal. Plagued by a rash of bankruptcies and worsening fundamentals, Alpha Natural Resources was the latest coal company to file for bankruptcy this August, and an SNL Energy report published soon after found that 10.4 percent of all US coal produced in the second quarter stemmed from those that have filed for bankruptcy protection. Bloomberg Intelligence figures, meanwhile, show that coal production is at its lowest rate in 29 years, and the number of operational mines has fallen 39 percent in the last 10, down to a level unmatched since the late-19th century.

Going back to April, coal reached yet another milestone low when its share of US electricity generation slipped to 30 percent, down from 50 percent, and natural gas suddenly became the country’s go-to source of electricity. “The roof has fallen in on US coal, and alarm bells should be ringing for investors in related sectors around the world,” said Andrew Grant, Carbon Tracker’s Financial Analyst and co-author of The US Coal Crash. “These first tremors are among the clearest signs yet of a seismic shift in energy markets, as high-carbon fuels are set to be increasingly outperformed by lower-carbon alternatives.”

Where mining centres such as West Virginia were once rife with well-paid workers willing to do away with their cash in an instant, the opportunities for nearby businesses have dried up, and for Big Coal, the consequences are enough to unsettle investors. Stock in Peabody Energy, still the world’s largest private-sector coal company, was four years ago trading at around $70 apiece, yet its value in today’s market is barely above $2 on a good day, trounced by a shift to cheaper alternatives and new regulations both.

With the price of US shale gas down over 80 percent since 2008, renewables gaining in stature, and regulation eating into coal’s competitive advantage, the outlook is bleak for an American industry that has in years past launched an industrial revolution and lifted millions out of poverty. For the immediate term at least, the question of whether or not US coal is in terminal decline will rage on, yet the future of coal is by no means tied to that of America’s energy whims: there are factors at hand here that go far beyond US soil.

“It does appear that coal is undergoing a long-term structural decline, especially in the US, but also around the world,” said Dan Bakal, Director of Electric Power at Ceres. “The cost of extraction generally continues to increase at the same time that society is forcing coal’s emissions to be addressed and competition from renewable energy and natural gas increase. This combination of factors makes coal largely uncompetitive, which explains the drop in share value, bankruptcies and cancellations of new coal production plans.”

Coal production by leading US states

China rising
As the world’s largest producer and consumer of coal, China boasts an output almost the size of the rest of the world combined (see Fig 3), and any bad news for it is bad news for the industry overall. Looking at the first 10 years of the 21st century, China’s coal demand growth averaged at nine percent a year, more than twice that of the four percent global average and a great deal more than that of the US. This is the resource on which China’s economic engine was fuelled, although a reliance on the black stuff is not without consequence.

Of course, there were other contributing factors, but the simple truth is that China’s coal drive was at fault for the country’s declaration of a ‘war on pollution’. Fearful that it could cloud the skies further and contribute to millions more fatalities, the ruling administration has introduced countless measures to wean the country off of it. A rash of cutbacks and closures have even led some analysts to conclude that the country will reach ‘peak coal’ far sooner than originally forecast: whereas previous estimates ranged anywhere in the 2022 to 2027 bracket, the latest is that coal use will peak within five years.

“With data from China indicating a peak in Chinese coal use and improved efficiency of use, this could mean China disappears as a significant coal importer, and could even become a major exporter, weakening the market further,” according to Leaton.

Last year brought the curtains down on a long-running trend, when coal consumption suffered its first annual decline in 14 years. The alarm bells were triggered first when the China Coal Industry Association signalled that production was down 2.5 percent in 2014, and official data later showed that consumption had fallen eight percent in the first four months of the year, resulting in an emissions reduction equivalent to that of the UK’s total emissions over the same period. Positive for the country in that it marked the start of a clean up for China’s haze-ridden streets, the news was nothing short of a disaster for miners working under the assumption that demand had some way to go yet before reaching an inflection point.

The passage of the country’s new Energy Development Strategic Action Plan (2014-2020) late last year was key, in that policymakers in this instance imposed a cap on consumption (4.2 gigatons by 2020) and pledged to reduce coal’s share of the national energy mix to 62 percent. A national emissions trading scheme – due to start in 2017 – will likely inflict greater pressures on polluters to clamp down on ageing facilities. Intent on tackling smog and environmental pollution, coal has taken the brunt of the government offensive so far, and the spread of like-minded initiatives could prove the final nail in the coffin for coal.

“Renewables and unconventional fossil fuels will take a larger share, along with gas, which is set to be the fastest-growing fossil fuel, as well as the cleanest, meeting as much of the increase in demand as coal and oil combined,” wrote Bob Dudley, CEO of BP in a report entitled BP Energy Outlook 2035. “Meanwhile, coal is now expected to be the slowest-growing fuel, as industrialisation in emerging Asian economies slows and environmental policies around the globe tighten.”

No matter, China’s fallout with coal was always likely to come at a price, nowhere more so than in the US, where miners have ramped up production without a thought for how the market might play out once the boom times fade. What we’re seeing now is a response to China’s change of heart, manifested in the shape of a supply glut and a dearth of replacement buyers. Speaking on the transition to a low carbon economy, a recent Citi report entitled Energy Darwinism II stated that coal could suffer a steeper decline in the coming years, with “current market conditions likely to persist”.

Annual coal production in west virginia

Back to black
Make no mistake, the financial hurt for miners is real and the job losses are piling up fast. And yet, the risks as far as slumping demand is concerned are often inflated. While it’s true the industry is suffering its worst decline in living memory, demand for the resource is healthy and looks on course for good – if not extraordinary – things in the future. Many are united in the view that demand is not what it was, though the opinion – held mostly by environmental activists – that the industry is headed for an imminent collapse is overblown.

Going by the IEA’s annual Medium-Term Coal Market Report, global demand for coal is on course to break the nine billion ton mark by 2019, and demand in this period will grow at an average clip of 2.1 percent, down on the 3.3 percent rate for the period spanning 2010-13. “We have heard many pledges and policies aimed at mitigating climate change, but over the next five years they will mostly fail to arrest the growth in coal demand,” said the IEA’s Executive Director Maria van der Hoeven at the report’s launch.

China, irrespective of its shrinking consumption habits, will account for some three fifths of the growth in the coming half-decade, with the rest stemming mostly from India and emerging ASEAN nations. Going by IEA figures, the use of coal in electricity generation will grow 33 percent, and demand for coal in South-East Asia is tipped to average 4.8 percent a year up until 2035.

For India, whose ambition to overtake China is within reach, coal has played a decisive part in meeting its rising electricity demands, and ambitious production targets mean that the country will be largely self-sufficient – at least as far as coal is concerned – before the decade is up. “The next big hope is India, but the fiscal situation means the government cannot afford to continue importing expensive coal and subsidise electricity prices,” said Leaton. The obstacles are proof enough that poorer nations are by no means free of the pressures dogging the US, China and others. And while the arguments in favour of coal have suffered on financial grounds, it’s really the environmental pressure that’s eating away at growth. “This still means coal consumption will continue in these major domestic markets – but we could see demand flattening off, rather than the continued growth the industry is banking on.”

Divestment power
Chief among the environmental pressures weighing on coal is the divestment campaign, which has seen numerous – and notable – investors withhold their capital in light of the resource’s impact on the planet. Similar to that which transpired in the case of tobacco, munitions and adult services in years passed, the divestment push has been gaining traction for little over three years, and its place in policy discussions is growing in stature. Beginning with a small band of socially minded individuals, the movement has spread to pension funds, asset managers and even fossil fuels companies.

Fig 3 Top 10 Coal Producers

Mindful of its impact on climate change, Total, the French oil giant and one of the world’s six ‘supermajor’ fossil fuel companies, recently confirmed its withdrawal from coal production and marketing. “We cannot claim to be providing solutions to climate change while continuing to produce or market coal, the fossil fuel that emits more greenhouse gas than any other,” said the company’s CEO Patrick Pouyanné of the decision. Likewise, German utility company E.ON has split in two, with one part focused on fossil fuels and the other renewables, to both appease the watching public and reduce its environmental footprint.

Other notable withdrawals include Norway’s $900bn pension fund, which confirmed its intentions mid-year, and the US pension funds CalPERS and CalSTRS, which were each left with no option but to divest upon the passage of SB 185 – otherwise known as the California divestment bill.

Fearful that ambitious international agreements on climate change will enter into force in the years and months ahead, those with an exposure to coal see the financial argument as reason enough to exit the coal industry. However, stubborn names will see that there are opportunities enough, namely in emerging Asia and Africa, to justify their involvement. What many may fail to justify is their contribution to climate change, and for as long as the pressure mounts on companies to accept some degree of responsibility for rising emissions, investment in coal – if only from a reputational standpoint – is unjustified.

“There are still some portions of the world, such as Indonesia, that appear to have strong demand in the near term, but it is hard to imagine a bullish long-term outlook given the likelihood for eventual public pressure to reduce air pollution, coupled with the continuing decline in cost of renewable energy,” said Bakal. “In areas of the world that are not yet served by an electrical grid, it is now cheaper to build distributed generation and microgrids than build large centralised coal plans and expansive grid infrastructure.”

Assertions that the industry is facing a terminal decline are perhaps a tad premature and, sparing a sudden and dramatic sea change, coal will find favour among emerging economies for which the resource represents a quick fix to the issue of electrification. What has changed is an unerring focus on, and increased awareness of its drawbacks. According to Leaton: “What is needed now is a responsible approach to managing the exit from coal, and ensuring that environmental and pension liabilities are covered.” Royal no more, king coal’s status has diminished to a cheap, polluting and non-renewable resource, fit only perhaps for the short-sighted and inexperienced players on the global energy stage.

Weyerhaeuser strikes deal with Plum Creek Timber

Washington-based Weyerhaeuser has agreed to a merger with its close rival Plum Creek Timber to create the largest private owner of timberland in all the US. The two entities, once combined, will amount to a $23bn timber company and manage in excess of 13 million acres of timberland, which will allow the two, under the single name of Weyerhaeuser, to realise greater economies of scale.

The deal is expected by both companies to close early next year

“These two companies are already best-in-class timberland managers with a relentless focus on sustainable resource management,” said Plum Creek’s CEO Rick Holley in a company statement. “The breadth and diversity of our combined land and timber assets uniquely position the new company to capitalise fully on the improving housing market, continue to capture Higher and Better Use land values across the combined portfolio, and create additional opportunities to build lasting value.”

The all-stock transaction is worth approximately $8.4bn in all, which represents a 21 percent premium on Plum Creek’s closing price as of November 6. Also contained in the deal is a $2.5bn post-closing share repurchase, which is slated for the first quarter of next year or early in the second.

The deal is expected by both companies to close early next year, and, once approved by shareholders, should save the two some $100m in cost synergies and deliver benefits to shareholders, customers and employees. “This new company will create tremendous benefit for shareholders as we drive value through shared best practices, economies of scale, cost synergies, operational excellence and disciplined capital allocation,” according to Weyerhaeuser’s CEO Doyle Simons.

Mexico’s insurance sector goes from strength to strength

It’s become almost standard for heads of insurance firms to complain about the vagaries and complexities of Solvency II, the main weapon in regulators’ armoury for making the insurance industry safer. Primarily concerned with enforcing higher capital standards, Solvency II is an initiative launched by the European Commission with reference to EU-based firms, and it has attracted more than its fair share of criticism due to its high cost and difficult implementation.

For Gary Bennett, CEO of Mexican firm Seguros Monterrey New York Life, however, this much-maligned initiative is a blessing that will prove to be of considerable benefit to the domestic industry as it is integrated into firms. “With the launch of the Solvency II model, Mexico has begun to lay the foundation for a much stronger industry that requires higher standards in terms of transparency and accountability”, Bennett observed. “That will generate more confidence among policyholders.” And, despite the reservations of some elements within the global industry, Solvency II is rapidly becoming the gold standard around the world.

4.3%

Unemployment rate in Mexico

The digital age
What’s more, while embracing Solvency II, Seguros Monterrey New York Life is also taking everything it can from online commerce. While more vulnerable firms may feel challenged by the advent of the digital age, Seguros Monterrey New York Life is advancing its e-commerce strategy and the necessary infrastructure to support it. For example, the firm recently launched a mobile application for its health insurance policyholders. Called MedicApp, the app allows customers to access a whole range of useful data in a quick and simple way. From whatever device they’re using, they can find information about their own health, about their policy, the health network, and even healthcare tips.

The firm is also striving to become more accessible throughout Mexico’s 1.1 million square kilometres, which span mountains, deserts and jungles between the Gulf of Mexico and the Pacific. As long as a client has a connection, a much-renovated site now allows them to check the current status of all their policies and all information about payments (including impending ones), change personal details and, by no means least, obtain the contact details of their nearest agent. “This is only the beginning”, predicted Bennett. “The sky’s the limit when it comes to improving our customer experience. It’s all about getting closer to the customer and delivering faster and better levels of service.”

In much of its 75 years in Mexico, Seguros Monterrey New York Life has prided itself on being first to market with client-pleasing products based on family, savings and retirement; in short – quality-of-life products. Thus, the firm launched an offer that helped parents put aside savings toward their children’s higher education. Well ahead of its time, the firm created a savings protection strategy for women. And in retirement planning, it pioneered a hybrid policy that protected savings while simultaneously providing a retirement income. However, Mexican culture and lifestyles are changing all the time, and Seguros Monterrey New York Life is already working on new flexible products that satisfy the country’s changing socioeconomic landscape.

A significant second
With a giant market of 123 million people, Mexico is the second largest in Latin America after Brazil when measured by total premium revenue. And revenues are expected to grow rapidly as household incomes improve on the back of a remodelled economy, though there’s still some way to go.

According to the latest available figures from the OECD, average household net-adjusted disposable income per head is just over $13,000, nearly half the OECD average, but that’s on the rise. On the bright side, unemployment is low at 4.3 percent in the first quarter of 2015 (compared with the OECD average of seven percent), and has been falling steadily over the last few years. And, although youth unemployment is high at 8.6 percent, it’s way below the OECD average of over 14 percent. As youth unemployment also declines, albeit slowly, the insurance industry’s hopes rest on an increasingly wealthy new generation.

“Mexico’s main advantage is its young population”, Bennett maintained. “Its financial needs are still basic and mostly unsatisfied. As the young population grows, we expect their financial needs to grow too.” When the rising generation starts buying its first cars and first homes, and starts families, its demand for protection will become more sophisticated.

To that end, the firm hammers home the message that the younger people start saving for retirement, the better the results will be. After all, the wonders of compounding returns have long been proved beyond contradiction. In the meantime, the good news is that the age of clients who buy products is declining. Not so long ago, it used to be 45-50, now it’s 35-40.

“We want to be there on all those important moments”, said Bennett. “It’s estimated that in the next 10 years, Mexico will have the highest number of economically active people, and we expect this to boost the growth of the financial sector in general.”

In terms of penetration, there’s still a way to go too. Less than seven percent of the Mexican population has life insurance and less than eight percent has medical insurance. While that’s better than some relatively impoverished nations, it ranks poorly with other Latin American countries, such as Argentina, Brazil and Chile, with roughly comparable economic growth. “We have a huge potential for growth if we make a comparison with these nations”, Bennett noted.

One of the problems is a shortage of people in the field. Mexico counts 2.5 financial advisors per 10,000 people, far too few to spread the insurance message around 123 million people. “If we want to fully cover the market, we need to increase our presence in all communities”, Bennett explained.

With this in mind, Seguros Monterrey New York Life has drawn up an ambitious growth plan – over the next five years it aims to increase the size of its sales force by over 65 percent. Recognised as some of the most reputable salespeople in the country, the firm’s salesforce boasts more members of the Million Dollar Round Table than any other insurer. And their general philosophy is they are in the field for the purpose of accompanying clients through much of their lifetime. “[We want] them to support clients in developing five to 30 year plans”, said Bennett.

However, the firm isn’t just relying on more troops. In tandem, it’s expanding and diversifying its sales channels. Thus, the firm is looking at every possible technological option, as well as studying changing consumer behaviour.

Impeccable credibility
Looking ahead, Seguros Monterrey New York Life is pinning its hopes on increasing penetration by getting the insurance message across in convincing ways. According to Bennett: “Our focus is on finding the most creative and efficient method of devising financial education platforms that really help people to understand the importance of saving and protecting.”

Compared with almost any other industry, insurance relies on credibility and reputation. Here Seguros Monterrey New York Life can fairly claim to be a step ahead in a competitive market. The firm first opened for business in Mexico 75 years ago – and the parent company, New York Life Insurance, dates back no less than 170 years. The largest mutual life insurance firm in the US, New York Life is a consistent leader in financial ratings, a crucial element in the reputational strength that is reflected in its Mexican subsidiary.

Measured against the Solvency II standard, Seguros Monterrey New York Life is the highest capitalised firm in the country. Currently, its solvency margin far exceeds regulatory requirements, standing at 142 per cent of the standard.

Even though the firm celebrated its 75th anniversary in various ways, Seguros Monterrey New York Life is hardly resting on its laurels. As it develops its reach through online platforms and products, it’s also extending its physical footprint far beyond Mexico City. Earlier this year, the firm opened an office in Chihuahua, a hotbed of industry in the northern part of the country, and next year it will open another important outpost in Guadalajara in the western region. A particularly important step, the Guadalajara office will house around 500 employees and financial experts in a city of 1.5 million, the fourth most populous municipality in the country. Even in the digital age, there’s no substitute for being there

Al Ghassan Motors revs up the luxury car market

Formed in 1992 in the Saudi Arabian capital of Riyadh, Al Ghassan Motors began life specialising in all makes of high-end sports and luxury vehicles. It was not long until the company gained a reputation for expertise in this market, and it quickly attained a sizeable database of clientele. The company has succeeded in attaining the distribution rights from manufacturers, including Lamborghini and McLaren in the Kingdom of Saudi Arabia (KSA) and Bahrain, as well as Bentley for the entire KSA.

More recently, Al Ghassan Motors was appointed to represent Ferrari, Lamborghini and Aston Martin in the Cote d’Azur, France, providing the company with an opportunity to enter the European market for the first time. Just two short years ago, the dealership was selected from many applicants to become the new officially appointed distributor for Infiniti Cars in the KSA, allowing Al Ghassan Motors to offer its customers a wide selection of luxury models. But, as World Finance found out after talking with its owner, Sheikh Ghassan, this is just the tip of the iceberg.

We recognise that our customers are buying more than just a car. They are attracted by the lifestyle and the appeal that the brand delivers

How has the automobile market in Saudi Arabia developed?
The Saudi market has experienced a sustained period of high growth in the automotive industry, and especially in the high luxury and prestige sectors. Sales volumes have been growing and we see this trend continuing. The challenge has been not only to build our business and increase resource to keep pace with market growth, but also to develop and improve our processes and standards to keep pace with our increasing customer demands for quality service delivery.

The majority of our investment has been in this area, providing training to staff, appointing additional high caliber team members, building new and bigger state of the art facilities and implementing IT systems to ensure efficient and quality business resource.

How powerful is Al Ghassan Motors’ position within this market?
The company has been fortunate to form franchised partnerships with some of the world’s leading quality luxury brands. It is the combination of these brands with Al Ghassan that gives us our strength.

Our vision is to provide a service that is globally competitive – not just regionally. In other words we aim to deliver an experience at Al Ghassan Bentley that will rival any Bentley experience worldwide, and the same goes for our other brands. Certainly the key to this is after sales. Our commitment to after sales service is the reason why we are able to retain our customers and develop our reputation. After all, our loyal customers are responsible for our continued strength.

How do you ensure the customer service provided during an initial car purchase carries on further?
Our people and their commitment to our customers is the key. The investment we make in recruiting and training the right people and rewarding them in the right way plays a large part in this. Additionally, we recognise that our customers are buying more than just a car. They are attracted by the lifestyle and the appeal that the brand delivers. We have programmes and owners’ clubs that give our customers the opportunity to ‘live’ the brand once they take ownership of their car, meeting like minded people that get into the heart of the brand that they have bought into.

We stage events both locally and internationally, and our customers are given the opportunity to participate – whether with Bentley at a polo match in the UK, or driving their Lamborghini along the Amalfi coast in Italy for example. This adds a dimension to ownership experience that cannot be valued, delivering access and experience to memories that are exclusive to our brands.

Could you explain Al Ghassan Motors’ decision to open a Cannes dealership?
It has long been part of our business model to have a presence in another region, and two years back we were invited by Lamborghini and Aston Martin to establish our business model in the South of France. It is our success to date in the Middle East that brought this opportunity, and it is one that is frequented by many of our existing customers. We began trading in July 2013 and were soon approached by Ferrari to discuss a partnership in Cannes with them. Now we are established with the three brands in Cannes and already we are leading SW Europe market leagues in terms of customer service levels and car sales – new and used.

We will open what is seen to be the best after sales facility in SW Europe within the next six months. The European economy is challenging, but we are convinced that our business model will enable us to establish and build a quality and sustainable business there.

How have you expanded the reach and knowledge of the Al Ghassan brand internationally?
Establishing the business in Europe has certainly attracted a lot of international attention. We believe that at this level, this is the first time a successful ME motor business has done this.

Also we have been fortunate to be recognised by a number of international business publications and received awards that have garnered global recognition. We firmly believe in our business model and will take opportunity where possible to emulate this in the future.

Please explain about the Carat Duchatelet
Our partnership with Carat Duchatelet goes back some years. They are renowned as the premier company for expertise in armouring cars for VIPs and head of state. We recognise their quality and expertise, and through our relationship with them we are able to offer armouring options for all makes of cars and SUVs.

What is the armoured vehicle market like?
Clearly this is a very specific market with very few quality companies specialising in it. We have a very select group of customers to whom we supply these vehicles on a very secure and confidential basis. We are the sole partner for Carat in KSA, and as such our customers know that we are able to assist them with their requirements by delivering the very best quality armour-protected vehicles available in the market.

What’s Lamborghini’s success story in Saudi Arabia like, and your relationship with McLaren, specifically the 57OS?
The market penetration for Lamborghini in our area of responsibility is the highest worldwide. This demonstrates the power of our customer-focused strategy. Lamborghini is our longest brand partnership and we enjoy an incredible level of brand loyalty from our customers. The growth in sales is attributed to amazing product development from Sant’Agata, as well as a customer base that continually grows as a result of our customer strategy.

McLaren is a relatively new brand in the region, and a new partnership for us. The products are incredible and the customer group attracted to McLaren is constantly growing. The 570S is an extension of the model portfolio from Woking, Surrey in the UK, and will broaden our market potential. The future looks very exciting with McLaren for sure.

What does the future hold for the company?
Our brand partners have delivered on every product promise they have given us. For example the New Bentley Bentayga (SUV) will see first deliveries in early 2016 and the Lamborghini Urus is confirmed. There are many more new model plans in the pipeline, which means customers and prospects will continue to see incredible new products coming to the market. This is translated into continued growth for Al Ghassan Motors and our aspirations are directly in line with those of our brand partners.

How would you like the company develop over the next five years?
Our business strategy is at the heart of everything we do, which won’t change. This has led to the opportunities we see developing today. Our Infiniti business will grow at a pace as the Saudi market becomes accustomed to its return to the arena with a reliable retailer, and we are investing in resources to accommodate the growth forecast for the next 10 years. Continual growth, ever more exciting products, a sustained positive market trend, and a persistent focus on the strategy is what has brought us to where we are today – so why change it?

Westports Malaysia keeps leadership simple

Ruben Emir Gnanalingam joined Westports Malaysia 10 years ago, serving as an executive director for five years before becoming CEO. But while he may be responsible for stewarding the business and ensuring that the organisation operates successfully, his journey with the company began from far humbler beginnings, and ones that help others understand why he is the right man to lead Westports Malaysia into the future.

Gnanalingam, winner of one of World Finance’s Entrepreneur of the Year awards, was quick to point out to us that this is in fact his second stint at the company. “The first one was for only six months where my dad placed me right at the bottom to make sure I understood the company from the ground up”, he said. “That was in 1999. Then, I went on to do my own thing and came back in 2004 as a director. My dad had a five-year plan for me to become the CEO by 2009. The key part of that plan was to ensure that customers liked me, my colleagues respected me and that the board could trust me.”

The period I was out of the company was really useful as it was a period I made most of my mistakes. I believe it is one of the best ways to learn

His father, Tan Sri Datuk G Gnanalingam is a well-established entrepreneur within the Malaysian business community, and his strong leadership skills, along with a keen eye for opportunity have clearly been infused within his son. The chairman no doubt wished to instil a level of discipline early on in his son’s career, something that he is likely familiar with considering that he attended the Royal Military College before graduating from the University of Malaya and at the Harvard Business School.

After completing his short six-month apprenticeship, Gnanalingam was left to his own devices so that he could grow into his own person, developing his own unique style of leadership in the process, with the intention of eventually returning to the family business and assuming a more prominent role within it and armed with new outlook.

“The period I was out of the company was really useful as it was a period I made most of my mistakes. I believe it is one of the best ways to learn”, explained Gnanalingam. “Having a clear five-year plan also allows you to focus on what it truly means to be a leader.”

At Westports, the company believes that leadership is best, when it is kept simple.

“You are only a leader when you are making the lives and work of those around you better”, said Gnanalingam. “If you are not, you are just a follower.” This simplistic approach has served the company well so far. In fact, Westports Malaysia has grown year-on-year as a result of this simple leadership style to become one of the main ports of call for shipping lines and companies operating in Southeast Asia.

Winning formula
Over the years, this successful formula has helped increase container volumes (see Fig. 1), with Port Klang controlling more than 76 percent of the market share at the end of 2014, and all at Westports Malaysia will be hoping they can grab an even larger portion of it by the end of this year.

“We have handled 8.4 million 20-foot equivalent units (TEUs) of container throughput and 10.3 million metric tonne of bulk cargo in 2014”, explained the chairman in his annual statement on the company website. “This is a phenomenal performance considering what we have achieved [over] the last 20 years when the port was privatised.

“The productivity in terms of container moves per hour (mph) in Westports is among the highest in the world, averaging 30 to 35 mph per crane compared to the industry standard of 27 mph, therefore translating into faster turnaround for vessels that makes our port their home. We are not resting our laurels but to continue to challenge ourselves to raise our performance bar, delivering our utmost best is the commitment that we have pledged to all our valued partners”, he added.

While such productivity is already impressive, Westports Malaysia believes that it can strive further still. In the eyes of its management, the 4,600m long quay and 52 ship-to-shore cranes are more than capable of handling 11 million TEUs worth of containers.

And with the company scheduled to complete its CT8 wharf expansion at some point in mid-2017, management believes it will have the capability to boost its handling capacity by an additional 2.5 million TEUs to 13.5 million a year.

“Our focus is always skewed towards a supply-driven approach to meet our customer demand”, Gnanalingam said in a speech to celebrate the maiden voyage of the world’s most environmentally friendly and ultra large container vessel, MV Barzan, at Westports Container Terminal earlier this year. “With CT8, we will be able to handle big vessels while continuously maintain the highest level of productivity and all other service string.”

The management’s obsession with continuous innovation, combined with the hard work and dedication of its 4,500 strong workforce has driven Westports Malaysia to command the dominant position it holds today.

It is also why many were undoubtedly unsurprised when the company managed to achieve record profits last year, with net profit up 6.6 percent to MYR 139.8m ($31.8m) at the end of Q4 2014 – resulting in a net profit for the entire year of more than MYR 512.2m. And 2015 is likely to be another record year for the company going on the sentiments of its CEO.

“To enhance our growth momentum, Westports is laying the foundation for the next phase of expansion as we capitalise on the ever-rising container throughput levels while also supporting our clients’ strategic requirements such as the Ocean Three Alliance (O3)”, said Gnanalingam in a statement earlier in the year.

Balancing act
But all work and no play leaves even the best leaders feeling a little deflated, which is why the younger Gnanalingam has always kept a close eye on his work-life balance.

“I make sure that I have enough time for both”, he said. “My family comes first. I have to travel a lot for work, so I try to make sure I spend as much time at home whilst in Malaysia.” When at work, however, the CEO is always looking for innovative solutions to help improve the efficiency of the business in order to improve productivity and turnaround times, both of which are essential in order to stay ahead in the port industry.

For him, innovation is absolutely essential to the long term success of not just his, but any organisation. “The only constant is change and if we do not innovate to allow ourselves to adapt to change, we will be left behind”, he said. “For many, innovation is about technology. For us, innovation is about adaptability.”

This holistic approach to innovation is something that bleeds into the way the company makes decision, which is often a difficult balancing act between analysis and intuition. In the case of Westports Malaysia, he and his father represent two very different styles that combine in order to find the right solution.

“I prefer the analysis approach and my dad prefers to use intuition”, explained Gnanalingam. “He has the experience, so to me, that makes sense for him to use that approach. However, for me, as there is so much available information these days, we might as well use it. This way, you only need to use your gut when you really have to.”

Westports container volume evolution

Moving forward
The company has experienced a lot has changed in a very short space of time. Most notably, the business has made the transition from a private to a publicly listed entity, which has forced management to contend with a new set of stakeholders – namely shareholders.

This has meant that the business has had to learn to build ties with investors, something that was entirely foreign to Westports Malaysia up until quite recently. According to Gnanalingam this has meant a lot more travelling in order to liaise with shareholders in order to keep them informed and build good investor relations. All in all, however, his role has not altered all that much, partly because the company has had a strong governance structure prior to the company’s public listing.

The primary concern for Gnanalingam now is the future of the business. His main priority of course is to ensure that the Westports Malaysia continues to serve its customers to the same standards that it has always done, despite the increased pressure that comes with having shareholders and also growing in the scale of its container operations. After all, he still has two more terminals to complete and phasing them into service in a timely manner is going to be crucial, and 2015 should be as momentous as the last.

Union National Bank sees the UAE’s banking sector blossom

The UAE is the second largest economy in the Arab world after Saudi Arabia. This may have something to do with the fact that Dubai’s International Financial Centre is home to 21 of the world’s top 25 banks, 11 of the top 20 money managers, six of the world’s 10 largest insurers, and six of the 10 top law firms. This financial hub is responsible for connecting the region’s emerging markets with those in Europe, Asia and the US.

All this talent helps make the UAE banking sector the biggest in the Arab world. In 2015, the country as a whole is expected to outperform all the other GCC member states. It has been bolstered by a strengthening economy and the successful resolution of several key risks, including the restructuring of Dubai’s debt, and reduced fears of a housing bubble after the introduction of tighter regulations on the real estate sector by the UAE Central Bank last year.

While the entire GCC banking system remains sound, profitable and well capitalised, UAE banks have emerged as one of the top performers within the alliance. Total assets of GCC banks grew by 10.4 percent to $1.2trn in 2014. By comparison, UAE banks witnessed stronger growth in total assets, up 18 percent, reflecting a higher contribution to total GCC assets.

25%

Growth of FDI to the UAE, 2014

5%

Contribution of FDI to UAE GDP, 2014

The decision by the country’s banking industry to focus on raising non-interest income clearly paid dividends in 2014 and the sector is expected to reap similar rewards this year. While GCC banks have increased their non-interest income by 15 percent in 2014 compared to the previous year, UAE banks recorded a very strong growth of 30 percent – yet another indicator of the country’s contribution to the region.

“Dubai’s success at diversifying its economy and expanding its global reach makes it less vulnerable to oil price fluctuations and a boost in business activity is expected in the next few years”, said Mohammad Nasr Abdeen, the CEO of Union National Bank (UNB). “Non-oil growth will accelerate as infrastructure spending rises in the run-up to Dubai 2020 Expo.

“A strong dollar, to which the UAE currency is pegged, has helped cushion the impact of the fall in crude price and expansion of the non-oil sector is emerging as the key driver, which will help overall GDP growth in 2015.”

On top of all this, the long-term political stability the UAE has enjoyed means more companies, especially from the Arab world, are relocating their headquarters to Dubai. In 2014, foreign direct investment grew 25 percent, contributing five percent of the UAE’s GDP. This growth has boosted businesses across all sectors, strengthening the banking sector’s credit activities. In short, life looks good for bankers in the UAE.

The up and up
UAE banks are definitely in a healthier state than they were five years ago. The operational environment has stabilised, with Western economies’ forecasts improving the growth of tourism and trade in the country. Loan demand and loan quality continue to improve, providing growth and stability to the UAE banks, which are strongly capitalised compared to other MENA banks (meaning they are adequately positioned to finance projects the country requires in order to grow).

In fact, bank loans and liquidity ratios are increasing, and non-performing loans are decreasing. Total assets of banks operating in the UAE have increased 8.2 percent between Q2 2014 and Q2 this year, reaching AED 2.42trn by the end of June. By 2019, total assets in the commercial banking sector are estimated to hit AED 3.54trn (see Fig. 1). Total deposits of customers also increased by 3.1 percent, reaching AED 1.44trn at the end of Q2 2015.

Not only that, but aggregate capital and reserves of banks operating in the UAE have increased from AED 287.2bn Q2 2014 to AED 311bn at the end of the same period in 2015, while banks’ capital adequacy ratio remained well above the 12 percent prescribed by central bank regulations.

Profit growth for UAE banks is also on the up. Banks in the country are expected to report a 20 percent net profit for 2015. The loan-to-deposit ratio fell to 100 percent in 2010, 94 percent in 2012 and currently sits at around 90 percent. Overall liquidity is improving as more FDI flows into the country and customers are repaying their loans. Corporates are also performing better and many, including UNB, are helping to support the development of their country by focusing on corporate social responsibility and embedding it into the bank’s vision for the future.

“Over the years, UNB has consistently played an important and active role as a responsible corporate citizen in the development of the local and international community by supporting various CSR initiatives and projects in different categories, such as education, emiratisation, community causes, special needs, climate change and the environment”, said Abdeen. “As a testament to its commitment and development to CSR, UNB has recently become the first bank to be verified to follow the guidelines of ISO 26000 (Social Responsibility) by Lloyd’s Register Quality Assurance.”

Customer first
Customer service remains a key challenge for banks in the UAE, but a lot of effort is being directed to addressing this issue. This includes greater use of customer relationship management, and the implementation of technology in making banking easier for customers. Moreover, availability of good talent within the industry remains a challenge, especially when the banks plan to embark on growth outside the UAE.

“The UNB Group continues to invest in technology and infrastructure for the provision of technologically advanced and secured services to its customers”, said Abdeen. “During the year 2014, the core banking solution available across the Group entities was extended to the overseas branches in Kuwait and Qatar.

“The bank continues its efforts to support the corporate and retail business through its innovative product offerings and its commitment to provide superior customer service. UNB has been growing its franchise, especially in areas like SMEs, Islamic financing, brokerage services, structured finance and private banking.”

Although UAE banks are well poised as far as regulatory compliance is concerned, the upcoming implementation of the Basel III regulatory framework on bank capital adequacy, stress testing and market liquidity risk could be a challenge. UAE banks could face a tougher operating environment in the coming years due to dwindling global oil markets – more so if the oil prices do not improve.

Looking forward
The UAE’s Islamic banking sector is forecast to expand significantly in the coming years, and the country is expected to cement its position as the regional hub within the Middle East. By further incentivising UAE companies to utilise Islamic debt instruments, the country should also attract issuers from elsewhere in the Gulf. Moreover, government support for Islamic banking is likely as the country aims to reduce its dependence on hydrocarbons, particularly given the drop in oil prices since June 2014.

Looking beyond 2015, the UAE has significant growth opportunities. Despite the relatively well-established banking sector, the number of bank branches relative to the size of the population is one of the lowest in the region. Only 59 percent of the population aged above 15 has an account at a formal financial institution; that is lower than regional peers Bahrain (64 percent), Qatar (65 percent), Oman (73 percent) and Kuwait (87 percent).

This presents a good opportunity for branch expansion of banks across the country. Lending to the government (which has largely been closed to foreign banks) is large and is expected to grow, even if at a more measured pace. This means UAE banks have an opportunity to further improve their efficiency by focusing on areas such as digitalisation, which many western peers are already on board with.

“UNB’s strategies focus on providing best customer service, nurturing our employees, being innovative, maintaining financial solidity and growing shareholder value”, said Abdeen. “The Abu Dhabi Economic Vision 2030 sets targets outlining the intended strategy for economic development, identifying key resources to be developed and core policy reforms to be implemented. UNB is committed to continue to contribute and support the growth of the UAE economy in its journey to make UAE among the best countries in the world.”

Nigeria’s path to prosperity

For more than 10 years now, Nigeria’s economy has benefitted greatly from sustained levels of growth, with annual real GDP rising to 6.3 percent in 2014 (see Fig 1). This is expected to continue on a positive trajectory into 2015 and beyond.

Overall, the Nigerian economy is becoming more modern, resembling western developed economies, with the services industry providing the bulk of the country’s economic output. It is responsible for more than 50 percent of total economic growth, while manufacturing and agriculture contributed around nine and 21 percent respectively, according to data compiled by African Economic Outlook (see Fig 2).

The country has managed to diversify its economy away from oil – which is no simple feat. Other industry sectors – including the service industry – have grown to become the main drivers of growth in the country. Its population of around 178 million means that the retail consumer market is enormous and crammed with stirring opportunities. In Africa, the country is at the forefront of utilising electronic banking products, with its huge telecommunications backbone, world-class banking applications and burgeoning biometric projects.

Nigeria’s growing population, millions

2011

159.20

2012

164.39

2013

166.21

2014

173.60

2015

178.82

Source: Trading Economics

The past year has been good for Nigeria so far, but its growth has suffered, slowing slightly as a consequence of reduced economic recovery in other parts of the world. Meanwhile, the price of oil is yet to bounce back from its recent lows. Cheap oil has made a considerable dent in fiscal revenues, but due to the success of economic diversification, the country has managed to weather the storm rather effectively and helped mitigate the impact of the commodity’s low price. In order to combat the dip in revenue, the government has chosen to cut spending so that it doesn’t take on excessive levels of debt. It has also embarked on a strategy that involves shoring up non-oil revenues in a bid to compensate for declining oil revenues.

Boosting business
In a recent report by the World Bank, which attempts to measure how effectively government regulation has assisted business activity in various countries, the international organisation ranked Nigeria’s overall performance favourably, increasing its rank from 175 out of 189 to 170.

The positive ranking by the World Bank was due to the Nigerian Government making it easier for individuals to do two things: set up a business, and receive credit from financial institutions. Overall, the government has worked hard to increase the efficiency of its business environment and legal institutions in an effort to improve the performance of its economy.

The All Progressives Congress (APC) has continued to ease restraints on businesses, focusing on long-term judicial reforms that aim to bolster legal entities for contract enforcement. It is also eager to address issues like corruption and national security, both of which dramatically impact investor confidence and have the capability of reducing foreign direct investment into the country. But these issues are not serious enough to dissuade all investors.

According to Peter Amangbo, CEO of Zenith Bank: “I don’t find it surprising that investors want to take part in Nigeria’s economy when you consider the exciting potential of our economy, our very high population – which means we have very substantial consumer markets – and our excellent infrastructures that make investment easy and ensure a good flow of information to investors themselves.

“At Zenith Bank, helping domestic and foreign investors is one of our strongest areas of activity. We think our devotion to customer service, our passionate enthusiasm for making sure that the services we offer are exactly what customers want, and our ability to bring new services and new facilities to customers makes us the bank of choice for investors – both within Nigeria and beyond our borders – who want to maximise their knowledge of the investment potential of Nigeria and also maximise their returns.”

In order to make credit more readily available for those looking to start a business, the government has had to implement a number of financial reforms. These have helped alter the financial environment, creating stronger banking institutions that possess efficient payments systems. It has also helped to greatly improve the financial infrastructure of the country.

The enormous success of e-banking in Nigeria, and the fact that it is not only seen in Africa but globally as a successful economy, is partly explained by the Central Bank of Nigeria (CBN) encouraging cashless transactions in order to engender flexibility, speed and accountability. E-banking in Nigeria is also partly explained by the rapid transformation of the economy, which is increasing demands for banking services in general and e-banking in particular.

And yet, there is another key factor: the success of e-banking in Africa’s most populous nation is also due to the sheer energy of Nigeria’s most influential and far-sighted bankers, who ultimately know that the people who most want e-banking and all its associated advantages – including banking services from their desktops, laptops, tablets and mobile phones – are the customers.

This makes banking easier with no need to find time to visit a physical branch. It also makes banking available on the move. A lot has changed for Nigeria’s financial services industry over the years, and in light of this, World Finance spoke to Jim Ovia, Founder and Chairman of Zenith Bank, to discuss Nigeria’s economic history and how the bank has diversified with the country’s changing economy.

Fig 1 Zenith Bank

Ovia came into the industry to make a difference. He begun his career banking in Nigeria as an operator, redefining the way banking was done. He brought forward innovations in management, service delivery, customer service and the deployment of technology in banking operations.

With its head office based in Nigeria and franchises located in major financial centres around the world, Zenith Bank provides an assortment of services and products in areas that include corporate and investment banking, commercial and consumer banking, personal banking, private banking and trade services.

The bank has more than 500 branches and offices, spread across all states of the federation and the Federal Capital Territory (FCT), Abuja. Coupled with a presence in London, Ghana, Sierra Leone, the Gambia and representative offices in South Africa, Dubai and Beijing, Zenith Bank leverages its robust IT infrastructure to provide secure and fast electronic channels and solutions to meet the dynamic needs of customers.

The extremely low turnover rate of the bank’s highest administration allows for consistency, continuity, focus and authorship. CEO Amangbo, along with the other executive directors, have been influential in propelling Zenith Bank to its current market leading position. Working with Ovia has put Amangbo in good stead to continue delivering the bank’s growth trajectory, of which he has been a prominent contributor.

What values have helped Zenith Bank achieve its success to date?
Zenith Bank is simply built on three core values: people, technology and service. These values have been the backbone of Zenith from inception to date. The bank thrives by putting the right people in the right places. The staff receive the best training available, which has helped build a strong corporate culture of goal-oriented activities. Our people are empowered to be creative, innovative and, at the same time, execute the highest level of efficiency. All these have contributed to a stable and highly motivated workforce in Zenith.

As a result of the training and exposure we give to our staff, we have been able to innovate, create and lead the banking revolution in Nigeria through the power of cutting-edge technology. Our practice in Zenith is to continually seek ways of improving existing banking practices, using top global banks as our yardstick. The combination of highly motivated staff and state-of-the-art technology has led to excellent customer service, which has been our distinction within the Nigerian banking industry. Our ability to meet and exceed the expectations of our customers over the years has made Zenith attractive to major businesses home and abroad.

Fig 2 - Zenith Bank

How do you think the new administration can sustain economic growth?
As a bank that believes in putting the right people in the right place, Zenith has attracted and retained seasoned professionals in the area of risk management, compliance and legal services. This has helped it to build a reputation as being a compliance-conscious bank, which has made it easier for us to work with governments at all tiers and the several regulatory agencies in Nigeria and other countries. With such an international footprint, we have and will continue to support the programmes and policies of the government in jurisdictions in which we operate.

As a reward to our conscious efforts on compliance with laws and regulations – and the support of government programmes – we have received significant support from the government in Nigeria, and beyond. We will continue to work cordially for more support.

After the government consolidation, larger Nigerian banks have been able to compete comfortably with other banks in the world. As players in the banking industry, we expect the new administration to continue to support the growth of Nigerian banks, as this helps to create jobs, wealth and expansion into other countries.

What is your strategy for expansion?
Zenith is continually seeking opportunities to expand and tap into profitable business ventures at home and abroad. It has a UK subsidiary, and this year opened a branch in Dubai. Despite the global economic downturn, there are numerous untapped business opportunities, especially in Africa and Asia, which the bank is watching closely.

How do you plan to integrate payment systems into the Zenith’s model?
As a technology-driven bank, Zenith has been at the forefront of process automation, and has championed several projects that resulted in the adoption of electronic banking. Zenith has deployed several platforms that have made banking services seamless and more efficient for customers. Using technology to facilitate payments has always been an integral part of Zenith’s banking model, and with the CBN’s drive for a cashless Nigeria, Zenith will continue to work with other stakeholders for a more efficient and secured payment system. The CBN has tightened monetary policy in 2015 by imposing forex restrictions on certain imports.

How have new environment conditions affected Zenith’s business, and what is needed to stabilise the market?
The Nigerian economy is overtly import-dependent, and this today has led to a significant loss of foreign exchange. Therefore, the imposition of foreign exchange restrictions on certain imports would in fact not only help in foreign exchange management by saving the country a forex haemorrhage, but it would also help to promote the local industries with its attendant spill-over effect on creating jobs and increasing wealth.

The current monetary condition is a fallout of dwindling oil prices and drop in government receipts. The implication is that the CBN is not able to meet all of the forex needs of every customer. However, Zenith is coping very well with the current situation by forex rationing to meet the needs of its customers, while ensuring compliance with relevant laws and regulations. The banking system is a key piece of Nigeria’s future, but SMEs have difficulty finding capital.

Fig 3 - Nigeria

How has access to financial services throughout the Nigerian economy changed?
Access to finance is no doubt challenging but improving (see Fig 3), especially for SMEs, because of high interest rates due to high cost of sourcing deposits.

However, that circumstance is gradually changing since the introduction of various intervention schemes, particularly the Micro Small and Medium Enterprise Development Fund (MSMEDF) with single-digit interest rate by the CBN. It is expected that funding for SMEs will be more accessible than it used to be.

Technology features greatly at Zenith Bank. How has this being implemented?
Technology is integral to the bank’s business strategy. We deploy cutting-edge technology platforms to enable seamless transaction for our customers.

What are your expectations for 2016?
The outlook for the remaining part of the year is bright given the public confidence in the current government, since policies affect businesses to a reasonable extent. As the biggest economy in Africa, Nigeria is the preferred investment destination for everyone looking to maximise their return on investment as we go into 2016.