World Finance Digital Banking Awards 2016

The banking sector has long been accused of being too slow to adapt to the world around it. Indeed, until recently it was seen as perfectly adequate for a bank’s digital offering to comprise only basic internet banking and hastily flung together mobile services. These products are now widely available and are not in keeping with the increasing digitalisation we see across the globe. And, perhaps more significantly, they are not engaging with the changing technological interests of the consumer.

The Millennials are here, as if anyone needed further reminding, and this demanding, tech-savvy bunch will make up 72 percent of the global workforce by 2025, according to an EY report. This generation, we are told, want to pay for their lattes via Apple Pay and grab a slice of pizza with bitcoins. There are no doubt elements of hyperbole when it comes to the Millennial discussion, but nonetheless it is clear the world’s digital appetite is expanding. Banks need to acclimatise now, or face being left out in the cold.

Over the past 12 months, this rapid digitalisation has presented both challenges and opportunities for those within the banking sector. Those capable of exploiting these circumstances and avoiding the pitfalls have and will gain enormous benefits. These are the firms we are celebrating in this year’s World Finance Digital Banking Awards.

The 2016 Digital Banking Awards highlight those banks and other organisations that have altered their strategies and perfected the balance between technology, finance and customer service. We now briefly examine the trends and upheavals these companies have had to navigate in what has been (to say the least) an unpredictable financial year.

A new banking platform
The consumer demand for all things digital, combined with less stringent regulations and a general public scepticism of bankers, have all contributed to one of the most significant digital banking trends in recent years – the emergence of digital-only banks. Strategy& described these new firms in its European Banking Outlook 2016: “These banks distinguish themselves by extensive digitisation [sic] of customer service as well as all downstream and back-office processes.” Essentially, these new entrants have no bricks-and-mortar premises, with all activity conducted through a dedicated mobile app.

These start-ups are plugging a digital void and challenging traditional banking systems. According to Strategy&: “End-to-end digitisation [sic] is essential as banks compete against agile and disruptive market players.” Existing firms should take note of their progress.

A shift in regulation following the 2008 financial crisis has made this trend particularly apparent in the UK. At the time, the Bank of England recognised “vicious circles” were making it near impossible for new entrants to establish themselves in the banking sector. As a result, it developed new authorisation processes in April 2013 to remove “excessive barriers”.

In 2015, Martin Stewart, a Bank of England Director, said there were “no magic ingredients for success”, but recognised a change in those applying for banking licences. He explained: “We expect this trend to continue over the next few years, particularly where there is a gap in the market – whether it be the service they provide, the customers they target, the products they sell or the technology they use.”

Digital-only banks seemed to tick these boxes, and soon enough, in April 2016, Atom Bank became the first of these exclusively app-based banks to gain a licence in the UK. This Durham-based start-up said it was building a bank with “lots of heart and plenty of soul” – perhaps a dig at traditional banks tarnished by the financial crisis – and claimed to be “the future of banking, available today”. It boasts features such as the ability to name your own bank and access the app via facial recognition, as well as better interest rates, which it can offer due to the reduced overheads from not having any physical branches. Another digital-only player, Monzo, gives the user intelligent notifications, such as information on exchange rates and fees when their smartphone recognises they have travelled abroad.

Obviously it is still early days for these new entrants, and there are doubts as to whether these features will be enough to make disillusioned customers flock from their existing, traditional banks. Nevertheless, the innovative approach of such start-ups has certainly been enough for existing industry players to take notice, and acts as a reminder to all banks of the need to expand digitally.

The role of fintech
Spanish banking giant BBVA has gone down the route of ‘if you can’t beat them, join them’ – or rather, if you can’t beat them, acquire a 29.5 percent stake in them, as it did with Atom before it had even launched last year. The Financial Times valued Atom at £150m ($185m) following the move and reported of rumoured interest in Monzo from industry stalwart Lloyds.

The increasing number of partnerships or acquisitions between traditional banks and fintech firms represents another big trend of 2016. According to a 2016 KPMG survey, over $12bn has been invested in the fintech market in the past five years, while the number of fintech firms valued at more than $1bn has tripled in the past 12 months alone. By joining forces with start-ups, traditional banks can release themselves from the burden to improve their own dated IT systems and utilise digital systems set up especially for that purpose.

KPMG identified consumer lending as a particularly active area for partnerships in this regard, with 51 percent of banks in its survey having already partnered with a firm for creating consumer or business loans. “Banks should continue to invest in, align or partner with these innovative tech start-ups that offer banks immediate agility, flexibility and speed to the market”, the report advised. “Such coupling gives banks the advantage of both digitising the experience while leveraging their own legendary ability to foster personalised relationships.”

However, despite these positives, it may not all be smooth sailing. As a recent McKinsey report pointed out, banks and fintech companies will “have to reconcile differences in corporate culture that can limit the upside from such mergers”. Trust in financial firms dwindled in 2008, and while fintech firms and new entrants will certainly have different values, getting the balance right will be vital.

Transformative approach
This is not to say firms must team up with other companies in order to succeed. Australian bank Westpac has taken on the challenges of the digital age, and transformed its focus to great success. “We speak internally about the concept of being a digital sixth sense for our customers”, Travis Tyler, General Manager of Consumer Digital at Westpac told The Guardian.

Meanwhile, Bank of America has seen a gradual increase in usage of its digital channels, with its Q3 2016 results showing an increase to 33.7 million online banking accounts and 21.3 million mobile users. This increase has seen it ranked as the best American firm for online and mobile banking functionality by Forrester and Keynote respectively.

In 2016, President of the World Bank Group, Jim Yong Kim, said: “We find ourselves in the midst of the greatest information and communications revolution in human history.” This is something our 2016 Digital Banking Award winners have recognised. They have adjusted their strategies to adopt and accept technological change while dealing with challenges from new entrants and avoiding the security issues and uncertainty that have plagued the digital sphere of late. This has endeared them to the digital consumer and gives them a distinct advantage heading into the future.

World Finance Digital Banking Awards 2016

Europe
UK
Best Digital Bank: Citi
Best Mobile Banking App: Citi Mobile UK

France
Best Digital Bank: Credit Mutuel
Best Mobile Banking App: Credit Mutuel Mobile

Italy
Best Digital Bank: Fineco
Best Mobile Banking App: Fineco

Spain
Best Digital Bank: Caixa
Best Mobile Banking App: La Caixa

Portugal
Best Digital Bank: Activobank
Best Mobile Banking App: AB

Germany
Best Digital Bank: Fidor Bank
Best Mobile Banking App: Fidor Bank

Middle East
Jordan
Best Digital Bank: Arab Bank
Best Mobile Banking App: Arabi Mobile

Oman
Best Digital Bank: BankDhofar
Best Mobile Banking App: BankDhofar Mobile Banking

Kuwait
Best Digital Bank: Gulf Bank
Best Mobile Banking App: Gulf Bank Mobile Banking

Qatar
Best Digital Bank: Qatar International Islamic Bank
Best Mobile Banking App: QIIB Mobile

Saudi Arabia
Best Digital Bank: Saudi Hollandi Bank
Best Mobile Banking App: SHB Mobile App

UAE
Best Digital Bank: Mashreq Bank
Best Mobile Banking App: Snapp

Asia
China
Best Digital Bank: Standard Chartered Bank
Best Mobile Banking App: SC Mobile

Myanmar
Best Digital Bank: CB Bank
Best Mobile Banking App: CB Bank Mobile Banking

Singapore
Best Digital Bank: Standard Chartered Bank
Best Mobile Banking App: SC Mobile

Hong Kong
Best Digital Bank: HSBC
Best Mobile Banking App: HSBC Mobile Banking

Malaysia
Best Digital Bank: CIMB
Best Mobile Banking App: CIMB Malaysia

Thailand
Best Digital Bank: Bangkok Bank
Best Mobile Banking App: Bualuang iBanking

Indonesia
Best Digital Bank: Bank Danamon Indonesia
Best Mobile Banking App: D-Mobile App

India
Best Digital Bank: Axis Bank
Best Mobile Banking App: Axis Bank 2.0

Philippines
Best Digital Bank: BDO Unibank
Best Mobile Banking App: BDO Mobile Banking

North America
US
Best Digital Bank: Wells Fargo
Best Mobile Banking App: Wells Fargo Mobile

Canada
Best Digital Bank: Scotiabank
Best Mobile Banking App: Scotiabank Mobile Banking

Latin America
Mexico
Best Digital Bank: Grupo Financiero Imbursa
Best Mobile Banking App: Banco Imbursa

Brazil
Best Digital Bank: Banco Itau
Best Mobile Banking App: Itau 30 Horas

Colombia
Best Digital Bank: Banco Popular
Best Mobile Banking App: APK

Peru
Best Digital Bank: BCP
Best Mobile Banking App: Banca Móvil BCP

Argentina
Best Digital Bank: BBVA Banco Frances
Best Mobile Banking App: Banca Móvil AR

Chile
Best Digital Bank: Banco de Chile
Best Mobile Banking App: Mi Banco de Chile

Africa
Nigeria
Best Digital Bank: Standard Chartered Bank
Best Mobile Banking App: Breeze

Global growth set to accelerate following post-crisis low in 2016

A World Bank report has branded 2016 as the worst year for global growth since the Global Financial Crisis, with growth estimated at just 2.3 percent. While the forecast for 2017 is slightly more optimistic – at 2.7 percent – the World Bank warns many uncertainties remain and political risks have the potential to undermine recovery.

The report suggests a US fiscal stimulus package could help to accelerate the global growth rate, with the US economy large enough to significantly influence global trends: “Economic policy initiatives in the United States can have sizable ripple effects around the world – a testament to the US’ size and global integration.”

More specifically, a one percent increase in US growth would prompt a boost of 0.8 percent to advanced economies, as well as a 0.6 percent rise in emerging markets and developing economies after only a year. Such spillover effects ensure growth prospects in the US are a global concern.

Such spillover effects ensure growth prospects in the US are a global concern

The report notes if president-elect Donald Trump’s fiscal proposals are implemented in full, US growth could be substantially higher than current estimates, boosting global growth as a result of improved export markets. However, the strength of these spillover effects also increases the potential fallout of any problems arising from the political uncertainty in the US.

The report cites increasing protectionism and potential financial market disruptions as key risk factors. Furthermore, such uncertainty has been heightened as a result of key electoral decisions, namely the election of Donald Trump and the UK’s decision to leave the EU. Worryingly, the World Bank says the risks “continue to be tilted to the downside”, with a higher probability of growth dropping one percent below projections than rising one percent above them.

Outside the US, a rise in the price of oil is expected to see growth rebound in a number of commodity-driven economies. Brazil, Russia and Nigeria are expected to recover from recession and thus provide a boost to global growth.

Word Bank Group President, Jim Yong Kim, said: “After years of disappointing global growth, we are encouraged to see stronger economic prospects on the horizon

“Now is the time to take advantage of this momentum and increase investments in infrastructure and people. This is vital to accelerating the sustainable and inclusive economic growth required to end extreme poverty.”

World Finance Wealth Management Awards 2016

In the past 12 months, financial markets across the world have been plagued by uncertainty. Whether we have been facing seismic political activity, the threat (or freedoms) bequeathed by technology, or the changing demographics of the high net worth market, we currently find ourselves in a position few would have predicted this time last year.

Unfortunately, uncertainty does not sit well with investors or those within the wealth management sector. This is something recognised by Ken Fisher, Chairman of US wealth management firm Fisher Investments, which itself has $71bn in assets under management. He once wrote in Forbes: “Hundreds of investors ask me questions each year about the dilemmas they confront. Their worst problem? Uncertainty. They are traumatised and become emotional or confused to the state of inaction. Even worse, they try to solve a short-term problem in a way that hurts them financially in the long run.”

The ability to deal with uncertainty and the resulting nervous investors, therefore, are vital characteristics for any wealth management firm. Indeed, these are traits that World Finance’s 2016 Wealth Management Award winners have perfected, having shown an ability to seamlessly adjust to changes in the market, no matter how unpredictable. Amid the trials and tribulations of the past year, just some of which we examine here, these companies have seen opportunity, and put themselves and their clients in a better position as a result.

Political earthquakes
The financial markets suffered not one but two political earthquakes in 2016, both of which had – and will continue to have – massive implications for wealth management worldwide. These were, of course, Britain’s decision to leave the EU and Donald Trump defeating Hillary Clinton in the race to become the next US president.

Following June’s unexpected Brexit result, the stock market was plunged into chaos and the outlook, for many, seemed bleak. Markets then recovered somewhat, offering glimmers of hope for future growth, but a recent report has thrown the cat among the pigeons once more.

Credit Suisse described the UK as “the main loser” of the year in its Global Wealth Report 2016, revealing household wealth fell by $1.5trn as a direct consequence of the referendum result. “The impact of the Brexit vote is widely thought of in terms of GDP, but the impact on household wealth bears watching”, said Michael O’Sullivan, Chief Investment Officer of International Wealth Management at Credit Suisse. “Wealth per adult has already dropped by $33,000 to $289,000 since the end of June. In fact, in US dollar terms, 406,000 people in the UK are no longer millionaires.”

These revelations will do nothing to comfort investors – or Prime Minister Theresa May, for that matter, as she battles to initiate the two-year process to leave the EU. For now, with Brexit plans up in the air, markets in the UK will continue to be unsettled, which means wealth managers should prepare for more turbulence and must consider multiple outcomes.

Across the Atlantic, Donald Trump’s victory was hailed as ‘Brexit Part II’ by some observers, and they can perhaps be forgiven for such suppositions: the odds of a Trump win were 3:1, as with the Brexit vote; global markets saw an initial slump following the election, as with the Brexit vote; and former UKIP leader Nigel Farage was found gallivanting around with a smug look on his face, as with the Brexit vote. Markets in the US, however, recovered rapidly, and today American wealth managers see cause for optimism.

“Trump was the outsider who represents uncertainty, which always creates volatility in the markets”, said CEO of deVere Group, Nigel Green, following the election. “Savvy investors will know and capitalise on the fact the shock result will, despite the recovery of the markets, still create some key buying opportunities due to Trump’s protectionist rhetoric during his campaigning.”

Green went on to explain how some sectors, such as mining and oil, would be set for a boon, assuming Trump follows through on his promises to limit environmental laws. In addition, potential tax cuts for high net worth individuals and corporations could help boost investment. And so, rather than celebrating into the night, the shrewd wealth manager should already have been planning their next step.

The rise and fall of robo-advisors
One thing that was predicted in 2016 was the continued rise of robo-advisors in the wealth management sector. These are firms that utilise client survey data and complex algorithms in order to provide asset allocations and customised financial services for clients. Early signs were positive for such companies: industry heavyweight BlackRock had set the pace in 2015 by acquiring digital-based FutureAdvisor, and Atlanta’s Invesco followed suit by acquiring automated Jemstep in January 2016. Allianz then purchased a stake in Italian robo-advisor MoneyFarm in September. Meanwhile, in the past two years, Vanguard, Fidelity and UBS have all began to roll out their own digital services inspired by the rise of robo-advisors.

Nonetheless, a large number of robo-advisors have struggled to make an impact this year, casting doubt on Citigroups’s 2015 estimate that they could manage assets of $5trn in the next decade. London-based Nutmeg, an online service designed to ‘democratise wealth management’, epitomises this struggle – it is still making a loss, despite receiving a further £30m ($38m) of investment in November 2016. “Disrupting an exclusive industry was always going to be a tough challenge, but it is one that we relish”, Nutmeg CEO Martin Stead said while announcing the latest round of investment.

Arguably, the fact investors have shown such faith in Nutmeg, regardless of its lack of joy thus far, is a positive for the robo-industry going forward. But not all UK firms can be as positive as Stead. Wealth manager SCM Direct estimated that an average robo account would need 11 years to break even. “UK robo-advisors are wired to lose money, and most will go bust before acquiring the sizeable assets under management to ensure their sustainability”, SCM claimed in a report entitled The Sense and Sensibilities of UK Robo Advice.

Changing the face of wealth
SCM’s findings fuel the debate as to whether these new firms are capable of penetrating the high net worth market at all. “We see the advent of robo-advice as an example of automation improving the productivity of traditional investment advisors, and not a situation where there is significant risk of job substitution”, Citigroup stated in its Digital Disruption report. “Higher net worth or more sophisticated investors will, in our view, always demand face-to-face advice.”

While this may be the case now, the make-up of the high net worth is changing, and wealth managers will need to adapt to the new demographics eventually. One hugely influential factor in this regard will be the retirement of Baby Boomers, who will likely transfer their wealth to their children. Deloitte identified this as one of its ‘10 disruptive trends in wealth management’ and said it will initiate the largest wealth transfer in history.

“Over the 55-year period from 2007-2061, $58.1trn is expected to move from one adult population to another”, Deloitte’s report revealed. “Historically, wealth transfers from one generation to the next have resulted in 90 percent of heirs changing advisors, presenting both an opportunity and a major threat for WM firms.” Assuming wealth does transfer in this way, the new breed of high net worth individuals may demand more than just face-to-face services, and so those to embrace technology and adjust their offering could benefit later on.

There has been a great number of obstacles for wealth managers to navigate in 2016, and with a shroud of uncertainty still looming over the global markets, there will evidently be further challenges to come in the next few years. Our Wealth Management Award winners are well placed to deal with unpredictability and can look forward into the unknown full of confidence.

World Finance Wealth Management Awards 2016

Europe
Germany
Deutsche Bank

UK
Barclays Wealth Management

France
BNP Paribas Banque Privée

Portugal
Santander

Spain
Santander

Italy
BNL Gruppo BNP Paribas

The Netherlands
Handelsbanken/Optimix

Belgium
KBC

Luxembourg
UBS

Austria
Erste Private Bank

Switzerland
BMC & Partners

Poland
BGZ BNP Paribas

Czech Republic
SOB Private Bank

Estonia
Zenith Capital Management

Africa
Nigeria
Standard Bank Wealth

Ghana
The Royal Bank

Mauritius
Warwyck Private Bank

North America
US
Merrill Lynch Wealth Management

Canada
BMO Wealth Management

Bermuda
Clarien Bank

Latin America
Argentina
Puente

Brazil
BTG Pactual

Mexico
BBVA Bancomer

Bahamas
CIBC FirstCaribbean

Middle East
Saudi Arabia
Riyad Capital

Kuwait
KFH Investment

Qatar
Qinvest

UAE
FGB Wealth

Asia-Pacific
Russia
UBS

Armenia
Unibank Prive

Hong Kong
Citibank

Singapore
Maybank Private Wealth

Philippines
Metrobank

Thailand
Kasikornbank Private Bank

Taiwan
King’s Town Bank

China
China Merchants Bank

Malaysia
Maybank

India
Kotak Wealth Management

South Korea
Woori Bank

Australia
Westpac Private Bank

Driving progress in Myanmar

As one of the world’s fastest growing economies, Myanmar’s digital revolution has presented an exciting window of opportunity in a very promising marketplace. Following years of economic stagnation, Myanmar’s fiscal development continued to lag behind that of its south-east Asian neighbours. The country’s low per capita GDP – largely a result of its low level of labour productivity – has remained around 70 percent less than the average of seven other Asian economies. However, with a vast reserve of natural resources, a young population, an excellent geographical location and an impressive level of digitalisation, Myanmar has the intrinsic assets and highly supportive external environment from which it can build.

Resource-rich
According to the McKinsey Global Institute, Myanmar currently ranks 46th in the world in terms of proven gas reserves; and with 12.25 million hectares, it possesses the 25th largest endowment of arable land in the world. In addition to its wealth of land, Myanmar has access to great volumes of natural gas and oil, and houses 10 times the water endowment per capita of both China and India. Well regarded as the global leader in the production of rubies and sapphires, Myanmar also boasts 90 percent of the world’s jade production.

Myanmar has the potential to more than quadruple the size of its economy by 2030

Yet, by diversifying its set of sectors through a combination of compelling growth plans and effective implementation – 85 percent of Myanmar’s economic output currently comes from agriculture, manufacturing, infrastructure, energy and mining alone – Myanmar has the potential to more than quadruple the size of its economy by 2030, to more than $200bn.

However, a failure to do so would rapidly dispel the goodwill and cautious optimism currently surrounding the nation.

In order to achieve its economic potential, Myanmar must maintain political stability, resolve ethnic conflicts and sustain the current momentum surrounding its political and economic reform – all the while easing the practice of business. Ultimately, the country must sustain credibility, with the government’s ability to manage change fundamental. As well as maintaining the speed and course of change, the government must quickly develop a cadre of skilled and talented officials who can navigate the country. The triple transformation on which Myanmar has embarked – towards democracy, peace and a market economy – is as demanding a reform agenda as a country can aspire to implement.

In general terms, Myanmar is likely to follow in the footsteps of other resource-rich frontier markets – such as Mongolia and Kazakhstan – channelling its investments into commodity extraction and infrastructure in order for commercialisation. This certainly presents numerous green-field opportunities across the entire infrastructure spectrum: from constructing road networks, railways, ports and airports to oil, gas pipelines and power plants, too. One such example is Dawei Special Industrial Zone, which is expected to develop around $8.6bn worth of infrastructure projects in the coming years – including a deep-sea port, a coal-based power plant and a number of rail and pipeline links. With Myanmar aspiring to maintain its status as a commodities-driven market, oil and gas will feature prominently as productive capacity moves up the value chain into processing and refining.

While Myanmar’s potential is widely recognised, business operations in transitional countries are often challenging. Growth and investments are needed in order to contribute to the country’s economic development, and in order to attract investors, both the country and the businesses themselves must project an air of stability. Myanmar – in connection to its Buddhist roots – has a rich culture of established private and corporate philanthropy, with donations often made to Buddhist institutions and charitable causes. While socially very rewarding, this practice often hinders a company’s ability to remain competitive, and in turn diminishes its economic stability. It is therefore important to ensure growth is in the interest of all parties, acting in both a responsible and inclusive way. In light of this, Myanmar has initiated a number of comprehensive reforms – including the process of democratisation – in order to restore political and economic stability after decades of military oppression.

Inclusive growth
With an eye on Myanmar’s future, Max Myanmar seeks a better way of doing business – achieving market leadership through exceeding the expectations of its employees, customers and local communities. Be it internal business processes, customer service or community relations, Max Myanmar’s proactive approach is a critical factor towards ensuring growth for everyone. Since the company’s inception in 1993, the Max Myanmar Group has greatly diversified its offering – with energy, hospitality, construction, manufacturing, agriculture and highway maintenance now at the heart of the business. With an ambitious and a vibrant restructuring programme in place, Max Myanmar strives to transform into a group of companies that operate internationally, while upholding only the best business practices.

Through its continual restructuring, the Max Myanmar Group has become a leading institution with transparency, responsibility and good corporate governance at its core. At Max Myanmar, we ensure all our contractors, subcontractors and partners adopt our group policies on human rights, child labour and Occupational Health and Safety (OHS).

Myanmar in numbers:

12.25m

Hectares of arable land

10x

more water per capita than India and China

90%

of the world’s jade production

Max Myanmar also prides itself on its engagement within the community; offering structured career development to all employees, creating local job opportunities, and offering support to younger generations through the implementation of part-time job programmes. Moreover, Max Myanmar often invites local communities to participate in some of its training programmes – such as firefighting and OHS.

In a bid to prioritise not only people, but the environment as well, Max Myanmar follows all relevant environmental legislation and regulations, striving to minimise – and ultimately prevent – the pollution of land, air and sea. Max Myanmar also actively participates in workshop programmes relating to environment engagement, as well as reforestation projects throughout the country.

Max Myanmar therefore strives to be an environmentally responsible organisation that ensures the future growth and development of any community it interacts with. With a staunch commitment to our consumers, the community and the environment, we operate our business in a socially responsible and environmentally sustainable manner. As part of this aim, Max Myanmar plans to adopt the ISO 14001:2004 Environmental Management System within its sustainable policy in the near future.

In keeping with our mission, the Max Myanmar Group has remained as committed to corporate social responsibilities (CSR) today, as it was when first established in 1993. The company has carried out CSR activities across the education, health, sports, youth development and disaster management sectors for over 20 years, and is determined to continue well into the future. The Ayeyarwady Foundation – founded in 2010 – was formed in order to oversee this very objective. In addition to its responsible business practices, Max Myanmar endeavours to participate in a number of philanthropic activities, all geared towards improving the well being of the Myanmar people. As a result, the Ayeyarwady Foundation has donated over MMK 59bn ($45.46m) in order to aid the development of a number of sectors throughout the country.

Under the guidance of Chairman U Zaw Zaw, AYA Bank has engaged with the Ayeyarwady Foundation to front all of its CSR activities since 2010. As the first bank in Myanmar to become part of the United Nations Global Compact (UNGC), AYA Bank redesigned its corporate policies in order to incorporate all 10 UNGC principles into its business operations.

Changing climate
In an economy as dynamic as Myanmar’s, there are a number of variables to consider when investing in a responsible, inclusive and sustainable business strategy. Despite all the challenges faced by a country in transition, it is possible to operate responsibly – so long as social and environmental policies are implemented in a way that engages stakeholders and ensures any development is ultimately in the interest of all people.

Max Myanmar has fully committed to corporate sustainability and corporate governance throughout its years of growth in various industries. Our businesses have proudly participated in UNGC since 2012, and also act as active contributors to the UNGC Myanmar Network. Max Myanmar has proactively conducted sustainability assessments in coordination with international experts and organised sustainability seminars with its stakeholders.

Max Myanmar continues to participate in the country’s reform process under the auspices of the new democratic government, its business partners and other local organisations. Despite already being regarded as a pioneer in Myanmar, Max Myanmar hopes its strong corporate identity will establish the group as the business of choice for years to come.

Finance industry takes its first major step towards embracing blockchain

On January 9, the Depository Trust and Clearing Corporation (DTCC) announced it will move its database to a new distributed ledger framework, marking the first major rollout of blockchain technology in the finance industry. The move could signal a turning point in the industry, for which blockchain technology has long been hyped as holding transformative potential.

Work on DTCC’s new system is to begin later in January, and is anticipated to go live as soon as 2018. The project is a large-scale collaborative effort, and has received input and guidance from a broad range of market participants, including Barclays, Citi, Credit Suisse, Deutsche Bank, JP Morgan, UBS and Wells Fargo.

Blockchain has never before seen a practical implementation to such a critical part of the financial industry’s infrastructure

IBM has been selected to lead the initiative, and will carry out the move in partnership with two start-ups specialising in blockchain technology: Axoni and R3. Greg Schvey, CEO of Axoni, said: “Deploying distributed ledger technology in production at this scale is a watershed moment for the industry.”

The collaboration will transform the DTCC platform that currently processes credit default swaps. According to Schvey: “The combination of technology and business expertise being contributed to this project from across the participating firms is unparalleled, and the benefits are clear.

Blockchain’s unique technology creates a database that keeps a record of all past transactions. It can reduce the complexity of managing securities by cutting out the need for various processing capabilities and the related reconciliation costs. In particular, it means eliminating outdated processes where information is entered into numerous databases in different ways.

According to a press release from DTCC: “The solution will enable DTCC and its clients to further streamline, automate and reduce the cost of derivatives processing across the industry.”

While it is largely undisputed that blockchain has the potential to be a revolutionary technology, it has never before seen a practical implementation to such a critical part of the financial industry’s infrastructure. The database in question is the DTCC’s massive Trade Information Warehouse, which handles a total of $11trn worth of credit default swaps, according to Reuters.

The project is thus a key move in testing the waters for blockchain technology, which looks set to become an increasingly prominent feature of the finance industry in the future.

World Finance Legal Awards 2016

The global law sector is facing a period of transition. Traditional bricks-and-mortar firms are struggling to cope with an incoming wave of alternative business models, and top fee-earners are either sinking or swimming based upon their ability to embrace technological advances in the field. The demand for law services isn’t expanding as quickly as supply in many international markets, and, as a result, many firms are finding it increasingly difficult to retain talent.

The UK’s 50 largest law firms achieved a sixth consecutive year of revenue growth in 2015-16. According to Legal Week: “Together, the 50 firms brought in a total of £18.24bn [$23bn], up from £17.45bn [$22bn] in 2014-15 – an increase of 4.5 percent.” While the UK market is not the be-all-and-end-all for the legal industry, it does suggest resilience worldwide. The UK is currently at the forefront of political and economic uncertainty following its vote to leave the EU in June. From Austria to Italy, the US to the Philippines, similar electoral upsets have caused disruption to the way companies are conducting business. If the UK’s legal industry can weather the storm, other regions should also be optimistic.

As Legal Week noted: “[In the UK], total lawyer numbers climbed to 48,176, with partner numbers nudging up 1.3 percent to 13,795. Driven in part by moves to bring more partners into the equity to meet recent [HM Revenue and Customs] tax changes, equity partner numbers soared 15 percent, with Taylor Wessing and Shoosmiths converting to all-equity partnerships during the period.”

While many smaller firms have crumbled under the weight of big-name paralegal debutantes, it was the dynamic firms – the ones that addressed the key issues facing the industry head-on – that achieved undeniable success. Firms are finally capturing a degree of scale through consolidation, and they are embracing new, cutting-edge IT systems, which are in turn revolutionising an industry that has largely gone unchanged for two centuries. If the sector continues to respond favourably to such changes, it will be a tremendously exciting time for the global law industry.

Despite economic uncertainty and financial anxiety, the world economy is broadly performing well. The US has maintained strong growth, driving the wider economy. As a result, global firms – particularly those in the US – have witnessed a considerable spike in business. But because of the intensive financial constraints and activity restrictions being placed upon international businesses, in-house legal teams have taken a major beating. General counsels have been forced to shed jobs left, right and centre, opening up the door for professional law firms to take on contractual work that companies no longer have the time or resources to complete.

The post-recession era is one of tightening regulation, particularly for financial services. Increasing regulation and compliance oversight surrounding life-or-death facilities, such as financial reporting, has meant European firms need more legal advice than ever before. And for this, they are willing to pay.

Paralegal presence
One way firms successfully trimmed costs in 2016 was by developing a lower and more variable cost base aligned to the activity levels of various clients. Yet by and large, global firms have mostly been able to drive profitability through an increased reliance on paralegals. So-called ‘non-solicitor lawyers’ are taking on more work than ever before, and over the course of the last year their role in the sector has continued to evolve. Paralegal firms cost less, and the typical billing rates prove an invaluable saving against the valuable time of costly fee earners.

In cases where more stringent legal credentials are required, European firms have begun subcontracting an unprecedented amount of work to regional bases. Legal process outsourcing companies have also exploded across southeast Asia, and have earned a sterling reputation over the past couple of years for their ability to take on commoditised matters more efficiently than many domestic firms because of their highly systemised (and often automated) frameworks.

Going lateral
Lateral hires have continued to increase in the legal industry. According to the Legal Executive Institute: “Since 2010, lateral partner moves have increased by 36 percent, and in 2014 — the biggest year for partner hiring since the recession — more than 50 lateral partners were hired each week by AmLaw 200 firms.” In particular, US firms are carrying out lateral hires in London.

According to Legal Week: “Research into recent recruitment trends by international firms in London has found the group brought in over 20 percent more partners in 2015 than the year before, with total partner numbers climbing by six percent across the group year-on-year.”

Recent research seems to confirm this enormous cost for lateral hires. Again according to the Legal Executive Institute: “ALM Legal Intelligence estimates these hires cost those firms an estimated $1.3bn in compensation alone. Lateral hiring of partners may be sexy, but it’s also extremely costly.”

Meanwhile, firms are investing more than ever in traineeships in order to foster young talent and capitalise on a degree of corporate allegiance. A vast majority of opportunities are still created at international partner firms and regional bases in a bid to cater to young hires keen on habitual changes of scenery. In order to make those traineeship programmes bear fruit, global firms have become utterly reliant upon establishing new relationships.

New business models
In recent times, dozens of non-sector firms have taken their first sorties into the global law sector. Using alternative business models, insurance giants, TV loan companies and even high street banks have introduced a range of new legal services to compete with old-fashioned, bricks-and-mortar law firms. Some smaller firms are experiencing huge losses in ordinarily reliable revenue streams like conveyancing services as a result.

Other law firms, however, have responded in kind by finally choosing to invest in infrastructural upgrades capable of competing with those alternative models. Particular emphasis is being placed on IT. Firms are continuing to push for infrastructure upgrades that ensure all staff members have secure access to case-critical information even when off company premises. Furthermore, new metadata technology is providing firms with higher predictability on costs, which means they have a more controlled grip on outgoing expenditures. As cultural shifts continue to press demand for IT-savvy services, law firms are finally battling to stay relevant. That’s bringing in more business, and it’s also cutting costs.

Overall, the global law sector has enjoyed a profitable, albeit tough, 12 months. The World Finance Legal Awards celebrates the firms that successfully navigated this uncertain industry to achieve greater highs than ever.

World Finance Legal Awards 2016

Best Law Firm
Clifford Chance

Best Tax Lawyer
Prof Dr Alexander Hemmelrath

Best Litigator
Al-Twaijri Law Firm

Best Arbitration Law Firm
Al-Twaijri Law Firm

Best Infrastructure Legal Advisor
Erdem&Erdem

Best Insolvency and Restructuring Firm
Deloitte Brazil

Best Transfer Pricing Firm
Deloitte Brazil

Best Project Finance Law Firm
Herguner Bikgen Ozeke

Best Banking & Capital Markets Law Firm
Esin Attorney Partnership

Best Boutique Law Firm
Litwak & Partners

Best Cross-Border Firm
Ernst & Young, Mozambique

Best Private Equity Law Firm
Bonn & Schmitt

Best Corporate and Commercial Law Firm
Andrioli, Giacomini Porto E Bandeira De Mello Sociedade

Best Lawyer
Gregory P Joseph

Accuity on de-risking, financial inclusion and compliance culture

Financial inclusion is at the top of the agenda for emerging economies, but banks in the west are actively disconnecting from some of these regions – putting further development at risk. Tom Golding, from financial crime compliance experts Accuity, explains the additional costs of complying with increasingly complex regulations, particularly around money laundering and terrorist financing, have made providing services to certain countries unprofitable. He delves into the level of detailed understanding required for even a simple trade finance deal, and outlines how regional banks can prove a strong compliance culture to multinational partners.

World Finance: Financial inclusion is at the top of the agenda for emerging economies; but banks in the west are actively disconnecting from some of these regions, putting further development at risk. Joining me is Tom Golding from financial crime compliance experts Accuity.

This de-risking is an unintended consequence of some very important regulations around money laundering and terrorism financing; what’s gone wrong?

Tom Golding: Well I think it would be unfair to say de-risking decisions were based solely on those regulations you mentioned. I think there are many factors that come into play – why banks would make certain decisions to remove either products or whole services from regions.

But the top two are going to be around commercial viability – are they doing good business within that region? And the second side really is their risk appetite, of conducting that type of business within that region. But if we look at the actual commercial viability – clearly the cost of complying with international regulations does have an impact on that.

Certain jurisdictions, certain products, the actual obligations are heavier, and therefore the cost of actually complying is going to be much larger, reducing that profitability side.

World Finance: Give me a sense of those costs; what is the weight of responsibility on compliance officers’ shoulders at the moment?

Tom Golding: Well compliance officers sit in a very challenging position. They’ve got to do two things: they’ve got to protect the reputation of their bank, but they’ve also got to make sure that good business is still being done.

Regulation itself is changing, and there’s an extra level of detail they’re going to have to adhere to, around things like know your customer. So, if I’m looking at trade finance for example, I might be underwriting a financial transaction that’s looking at export of vehicles into a certain region. I’ve got to understand all of the regulatory obligations that adhere to that type of activity. Such as dual-use goods, where goods are used either for civilian or military purposes. Or are they open to export controls. Are any of the parties behind that sanctioned or heightened risk. Do I know the counter-parties behind that trade? You know – that’s just one example.

If I’m doing a high volume of that, I’ve got to be able to understand all of that information to be able to feel confident that is a trade I’m underwriting that actually represents good business, and doesn’t harm the reputation of the bank.

World Finance: This de-risking; what actually is the effect on the ground for businesses and for people?

Tom Golding: So, if you’re a regional bank within a country that’s wanting to be able to offer to its clients things such as microfinancing or products that are all about financial inclusion, then that bank also has to have access to the international financial banking systems.

You know, we need that fast efficient financial services to conduct that activity. And if we pull back from some of those, then it’s going to be harder for people to get access to those products, and therefore they’ve got to be able to demonstrate that they’ve got those effective controls in place. That actually the due diligence they’re conducting on their own clients is a standard that’s recognised by other banks in that chain.

Because if it’s not, people won’t have that trust and confidence, and therefore they will start to pull back and say, my risk is too high, I don’t think this is business I want to do, and therefore I’ll look somewhere else.

World Finance: What’s the solution? How can regional banks demonstrate the high levels of compliance necessary?

Tom Golding: Many different ways. One very big area which is harder to prove is around the culture: have you got the right compliance culture in place? So that’s looking at the maturity of your compliance function, the size of your function. Looking at your policies, what regulations are you following, how have you updated those?

I’m also going to be looking at the systems and controls you actually have in place. It’s about access to good, automated systems that are looking at things like screening of every transaction, looking at heightened risk individuals. Looking for risk, so you’re not passing on that risk.

If you’ve got a very manual operation, not only are you going to introduce human error, but also there are individuals that might be compromising your operation. So again, as a bank looking to do a correspondent relationship with you, I’m going to make a risk assessment on all of those factors to say, actually this bank has got those in place, got a good culture. I think the risk is lower from that.

We’ve worked with clients in both Angola and Myanmar who are trying to say, ‘We understand!’ A bank has to get that confidence, and therefore we have got to demonstrate that through things like the systems, our approach, our policies in place. And really effective regime that verifies and validates that what I’m passing through to the other banks is something they can use, and they can do their own due diligence on.

We’ve moved past the kind of, tick-box compliance, and that area of culture and understanding. That kind of spirit of what we’re trying to achieve is very important.

World Finance: Tom, thank you.

Tom Golding: Thanks very much for having me.

Recession-proof Australia

In September, Australia passed an economic milestone not many countries can claim to have matched: the country reported its GDP was up 3.3 percent, making it the 100th consecutive quarter without a recession (see Fig 1). This 25-year growth streak is the second longest in the world’s history, only behind the Netherlands’ 26-year run from 1982 to 2008, which was driven by the Nordic Seas oil boom.

australia-fig-1What has made Australia’s run all the more remarkable is it was able to avoid a recession during the 2008 global financial crisis. A mix of strong partnerships with international markets and gutsy policy decisions added up to help the country navigate an international economic climate in which a recession seemed inevitable.

However, runs like Australia’s are destined to come to an end eventually. Its streak was supported by a once-in-a-century expansion from a major trading partner, and the country now looks to be on the edge of what is, at best, far more subdued economic prospects. As international markets are continuing to re-establish themselves after the financial crisis, the future for Australia looks more in line with that of the rest of the world – although, as proved in the past, Australia’s leaders have learned the right decisions made quickly can save an economy that looks certain for disaster.

Ploughing ahead
Australia’s capital has historically been tied to agriculture (see Fig 2). After the establishment of the country as a penal colony by the British, Australia’s economy was initially driven by pardoned convicts establishing farms on the seemingly endless swathes of land that stretched towards the country’s centre. The gold rushes that began in 1851 then spurred significant immigration and generated a swift increase in the nation’s population. Even so, agriculture remained an important commodity for some time, with wool remaining Australia’s primary commodity export from the 1870s all the way through to the 1960s.

In the last century or so, Australia faced two major economic downturns. Its first was in the 1890s, when a mixture of drought, a slowing of international demand for wool, and striking workers demanding better conditions combined to weaken the country’s economy. Along with many other nations around the same time, a recession set in. Australia was also not spared the Great Depression between 1929 and 1932, and suffered due to falling exports, a decrease in overseas loans and a drop in residential construction.

australia-fig-2Professor Jeff Borland is an economist at the University of Melbourne and studies Australian economic history. He said Australia’s small, open economy has traditionally proved susceptible to downturns due to international and domestic imbalances. When these combine, Australia enters its worst declines. Sharp stops in international capital flow have also proved particularly damaging.

“In the 1890s, you had the Baring crisis in Argentina, and European investors really worried about investing money in the newer, smaller economies, so there’s a relatively sudden stop of capital flow that has an adverse effect”, Borland told World Finance, explaining how the same thing then happened again in the 1930s. “That’s a better-known episode where the British bond market started refusing to roll over loans to Australia and [demanded] repayments; that had a bad effect.”

There is a decent chance Australia would have fallen into the same trap during the 2008 financial crisis. However, although unknown to policymakers in the 1990s, a number of lessons learned from these past crises had put Australia in a good position to weather the 2008 storm.

The recession we had to have
By definition, any streak of recession avoidance must have started with one. In the early 1990s, Australia fell victim to the wave of recessions that swept the globe. The country was in a precarious economic situation at the time, and the shock of the international downturn left the country reeling. At the announcement of the grim economic results, the Australian Treasurer at the time, Paul Keating, famously announced it was a “recession that Australia had to have”. The economic effect was disastrous.

“The recession started in the September quarter of 1990 and lasted until the September quarter of 1991”, said the former Governor of the Reserve Bank of Australia Ken Henry in a 2006 lecture broadcast on ABC Radio. “During the recession, GDP fell by 1.7 percent, employment by 3.4 percent and the unemployment rate rose to 10.8 percent. Like all recessions, it was a period of disruption and economic distress. It was particularly deep in Victoria, where a disproportionate share of the financial failure occurred. Victorian employment fell by 8.5 percent compared with a fall of 2.1 percent for the rest of Australia.”

The biggest contributing factor to the early-90s recession – Australia’s worst since the Great Depression – is still up for debate. Borland said disagreement exists as to whether it was down to poor policy decisions or just fallout from the rest of the international slowdown.

The first half of the equation is Australia’s domestic market. “During the 1980s, we deregulated financial markets, and that had led to sort of a credit boom, which led to asset price inflation, and probably to some extent a bubble in commercial real estate prices”, Borland said. This resulted in a readjustment of overvalued assets leading into the 1990s, breaking a lot of confidences.

Strong partnerships with international markets helped Australia navigate an international economic climate in which a recession seemed inevitable

Borland explained Australia’s banks were also partly to blame: “Essentially in the 1980s, with the deregulation of banking markets, the banks were really aiming for market share. They were able to expand, so they worried a lot more about getting market share than they probably did about lending standards.”

Inflation was also a contributing factor, according to Borland: “Most countries around the world, to try and get rid of the inflation that had been created in the 1970s, ended up following the approach of tighter monetary policy, and that ended up causing some degree of downturn. In Australia, that downturn was made even bigger, I think, but the fact is that the government misjudged the lags with which monetary policy would operate.”

Australia’s reserve rate was regularly driven up in the years before the recession, and efforts to correct it simply didn’t come fast enough.
Australia’s economic situation was by no means isolated, with the US also struggling with a weak economy. This transfer of slower economic growth no doubt dogged Australia as well, and as in the past, the country’s local and international economies were simultaneously hammered.

Going for growth
The end of the 1990s recession, which marks the beginning of Australia’s current streak, happened with a bang. A period of booming growth immediately after a recession can often be expected as an economy catches up to previous expectations, assuming any sort of major economic shock doesn’t occur. In the case of Australia, it managed to set up its recovery as it shed its economic deadweight. The nation’s bad loans worked their way out of the system, and the government applied fiscal stimulus measures. However, Borland said that, while this effectively engineered a recovery, it is nowhere near enough to explain the full extent of the last 25 years.

Perhaps the major economic driver behind Australia’s fiscal success was not on its own shores, but a little over 4,500 miles north; at the same time, China entered a phase of remarkable economic development, as a manufacturing boom created an insatiable demand for iron ore and coal. Australia had the benefit of being both abundant in these resources and geographically quite close.

Borland said this development largely came as a surprise to Australian policymakers: “I guess if you were a real China expert in the early 90s, you would have seen the Chinese economy growing for about 15 years and you might have forecast that it was about to move into a real phase where it would be heavily reliant on iron and steel, the production of infrastructure, and that Australia would benefit from that. Though I think even people who said they foresaw that would say they were surprised by the scale of the benefits Australia derived.”

With China’s economy transitioning away from infrastructure and construction, demand for Australia’s raw materials
has slowed

The appetite for these resources prompted a mining boom the likes of which will probably never be seen again. Mining companies rushed to invest in the construction and operation of new sites, creating a multitude of job opportunities in rural Australia. While this explosion of economic activity created the foundation for growth, smart decision-making was ultimately what allowed Australia to avoid the worst of the 2008 financial crisis.

Support to households
At a time when much of the rest of the world fell into the economic doldrums, Australia walked away from the global financial crisis comparatively unscathed; while not a time of booming growth, a mixture of savvy policy and strong foundations let Australia avoid the worst. Borland said there were three main reasons Australia avoided a recession in the late 2000s: China, banks and stimulus.

The Chinese Government, fearing a recession of its own, poured what was the biggest fiscal stimulus ever into its economy to accelerate construction. This meant demand for Australia’s minerals remained high, and the softening of international markets was not felt as much as it could have been.

The second reason was Australia’s banking sector. Still scarred from the 1990s recession, the industry had been extremely cautious with its lending up until 2008. Many had suffered severely under that recession, with Westpac in particular teetering on the edge of insolvency. Determined to not let this happen again, Australian banks had avoided the risky lending practices that ultimately crippled the US market, and focused instead on their retail divisions.

Australia statistics:

100

Quarters without a recession

5.6%

Unemployment rate, October 2016

$56,327

GDP per capita, 2015

One of the biggest factors, however, was the Australian Government’s quick decision on various stimulus measures to keep Australia’s economy ticking along: Kevin Rudd’s Labour Government and Treasurer Wayne Swan committed Australia to becoming a guarantor for any loans made to Australian banks from international lenders. This was unlike the situation in the US, where banks became cautious of one another’s solvency and so stopped lending to each other. “That basically meant that we never experienced any dry up of liquidity or any issues about the inability of Australian banks to keep financing their operations”, said Borland.

The other factor was the quick adoption of efforts to sure up spending by giving away money. In total, AUD 42bn ($31.3bn) was handed out to families in the form of AUD 900 ($670) cheques to those earning less than AUD 100,000 ($74,430) per year, and AUD 950 ($710) to families with school-age children. The cash came with no strings attached, except for the encouragement that it should be spent at the time, rather than saved. The Labour Party and Henry, then the Secretary of the Department of the Treasury, championed the aggressive measure.

The injection of cash had its intended effect, with families pumping the money back into the economy almost immediately. The construction industry, which usually suffers particularly badly during a recession, was also supported with $14.7bn in cash grants available to schools for the construction of performance halls.

The packages worked so well because of how quickly they were implemented. While it may have been tempting to make construction projects a major focus of stimulus measures, by the time the economic benefits would have been felt, Australia probably would have already slipped back into recession. With the no-strings handouts of cash happening at the same time, consumer spending picked up immediately.

It was a lesson learned from the last recession. In an interview with ABC’s current affairs programme 7:30, Henry said he saw the effects of the 1990s recession first-hand, and was determined to act with the speed needed to avoid what seemed like an unavoidable recession: “That experience was seared on my brain, I think I’d say, and I was very keen that we not have a repeat performance of that. In fact, my recollection of that period of the early 1990s recession is that treasury stood on the side lines, and as Secretary of the Treasury I was not going to stand on the side lines.”

Henry coined the phrase “go hard, go early, go to households” as a philosophy for the spending, and pushed to get the rapid injection of cash to move ahead of infrastructure projects so the effects could be felt before recession set in.

Running out of luck
But while Australia has so far continued its recession-free streak, the economic climate for the country is now looking substantially more fragile. With China’s economy transitioning away from infrastructure and construction, demand for Australia’s raw materials has slowed.

The impact of this slump is perhaps most noticeable in Western Australia. Australia’s largest state in terms of size and home to many mines, Western Australia was riding high during the boom years. Since then, the region’s unemployment rate has risen to 6.5 percent (see Fig 3) and real estate prices have slid 8.3 percent from a 2014 peak. Some commentators have concluded that, on its own, Western Australia is already in a recession.

Despite this, Australia’s eastern states have so far proven more resilient. According to figures from the Australia Bureau of Statistics, the economies of New South Wales, Victoria, South Australia and Queensland are all still growing.

Borland said that, as well as the end of the mining boom, there are a few other challenges in Australia’s immediate future. One is reducing the budget deficit that was generated during the global financial crisis. Another is the changing nature of the international energy market, which could potentially erode Australia’s dominance in the area.

“Another issue for Australia is making the adjustment from being a world leader in energy economics, in the sense of mining lots of coal, to trying to be a world leader in energy economics in new technologies. That’s going to be a big challenge for Australia as well; maintaining the competitive advantage in being a source of energy supply.”

Certain of uncertainty
Commentators have long been predicting the end of Australia’s growth streak, but while the country no doubt has challenges to face, speculating as to the state of its future is always difficult.

According to Borland, making any sort of definitive prediction is unwise, but at least currently the country appears to be posting steady – albeit very slow – growth: “I can’t see prospects of a major downturn, but the problem is that the big bad episodes are the ones you don’t see. If things keep going along the way that they are, it may not be the period of most rapid growth, but I guess the point is there is nothing definite you could say at the moment is sort of the cause of a major recession.”

In his 1964 book The Lucky Country, social critic Donald Horne attributed Australia’s success (as the title suggests) to luck, rather than any sort of competent decision-making from the country’s leaders. While some critics might attribute Australia’s financial prowess to the same good fortune, luck just isn’t enough to prompt a streak of this length.

“There’s that thing historians talk about called hindsight bias”, Borland said. “When you look back, it makes sense that things happened, but that doesn’t mean that it was inevitable that it would happen. I think it is clear that it was not inevitable that Australia would have
had growth for 25 years.”

Australia, while no doubt having been fortunate, also made the right decisions at the right time to avoid recession for 25 years. While it is now no longer in as comfortable a position as it was during its mining boom – and while the streak clearly cannot go on forever – Australia has learned from its past mistakes, and should be able to manage more modest prospects.

Manufacturing in Mexico a no-go for US automobile companies

The US arm of automobile manufacturer Fiat Chrysler announced on 8 January a $1bn investment into the “retooling and modernisation” of two of its manufacturing plants in the US Midwest. The factory upgrades of the plants in Michigan and Ohio aim to create 2,000 new US jobs by 2020, and will focus on the production of three new Jeep SUV and pickup truck models. The production of the Ram pickup truck will also be moved from Mexico to the US.

Fiat’s CEO and architect of the company’s merger with Chrysler, Sergio Marchionne, announced in 2014 his intentions to step down in 2018 following the completion of the company’s five-year strategic plan. This latest billion-dollar investment forms part of the design, and fits into the latest series of factory changes that were announced by Fiat Chrysler back in July 2016.

Donald Trump’s pro-growth policies are an additional consideration for companies in the US automobile market

The move comes in response to decreasing demand for small and medium-sized cars. With gas prices remaining relatively low in recent years, US consumers’ preference has shifted away from sedans and hatchbacks, prompting Fiat Chrysler to focus on the expansion of its truck and SUV production.

The migration to bigger vehicles is a positive consumer shift for automakers, according to Adrienne Roberts of the Wall Street Journal. She said that SUVs and pickup trucks “command higher price tags and deliver bigger profits in the US”, particularly “at a time when several other global markets are under pressure and development costs are rising due to regulations and a move to more autonomous vehicles”.

Donald Trump’s pro-growth policies, including his proposed ‘border tax’, are an additional consideration for companies in the US automobile market. Ford Motors, who in January this year scrapped a $1.6bn plan to build a factory in Mexico in favour of investing in a plant in Michigan, has referred to ‘market conditions’ as a key motivating factor behind the decision.

Ford’s CEO Mark Fields described the move as “a vote of confidence in what we think the president-elect is going to pursue”. He also said: “It’s right for our business.”

Vehicle production has become a thorny political issue between Mexico and the US following the presidential election in 2016, with Trump vocalising his opposition to companies producing cars in Mexico for export to the US. Trump publicly condemned companies, including General Motors and Toyota, for continuing the practice, while also announcing an impending border tax on companies. In January 2017, he tweeted:

Though Fiat Chrysler’s move will be a blow to Mexico’s already struggling economy, it does not signal the end to the country’s automobile manufacturing. Companies such as Volkswagen, Ford and indeed Fiat Chrysler will continue to produce smaller numbers of small and medium-sized cars in manufacturing plants across Mexico.

Additionally, on 9 January – in stark opposition to Fiat Chrysler – BMW announced a $1bn investment plan into one of its manufacturing plants in Mexico.

The impact that shrinking manufacturing options in Mexico will have on competition does nevertheless raise a number of questions. As a recent report from the Mexican Ministry of Economy highlighted: “Compared with the United States, Mexico offered [in 2016] reductions of 12.3 percent in manufacturing costs of auto parts, 16.3 percent in metal components, 9.8 percent in precision components and 15.2 percent in plastics supplies for the industry.”

With Mexico’s strong involvement in free trade agreements and low duties, it is in a highly competitive position globally. Should US gas prices rise or the Trump administration reconsider its free trade agreement participation, even despite a burdensome ‘border tax’, companies may no longer consider the US to be the economic haven it is currently perceived as.

Venezuela raises minimum wage by 50 percent amid spiralling inflation

Nicolas Maduro, President of Venezuela, has announced a 50 percent hike in the country’s minimum wage. The oil-rich country currently faces the worst inflation rates in the world, with the IMF forecasting that it will reach 1,600 percent in 2017.

The latest official figures were released in 2015, judging inflation at 181 percent. No official data has been released for 2016, but the political opposition has claimed it was above 500 percent.

The IMF has forecast that Venezuela’s inflation rate will reach 1,600 percent in 2017

Maduro, successor to Hugo Chavez, made the announcement on his weekly TV and radio programme. He said: “To start the year, I have decided to raise salaries and pensions.”

The hike in minimum wage marks the fifth rise over the course of the past year, bringing the total cumulative increase to 322 percent since February 2016. The minimum monthly salary has now reached 40,683 bolivars, which is approximately $12 at the black market rate, according to Reuters.

The low price of oil – Venezuela’s key export – have hurt the country’s finances over recent years. The economy is now facing a third consecutive year of steep recession, and has seen severe shortages of basic goods including food and medicine. While Maduro’s critics blame his policies for the spiraling crisis, he continues to point the finger elsewhere. In the same announcement, Maduro said: “In times of economic war and mafia attacks… we must protect employment and workers’ income.”

The decision to increase minimum wage will do nothing to target the underlying problems behind Venezuela’s inflation crisis, however. José Guerra, opposition politician and member of the National Assembly Finance Committee, criticised the move, claiming that it would ultimately trigger even higher inflation. He said that, in response to the rise, the Central Bank would simply print more money. He claimed via Twitter: “This has already been studied.”

‘Ban the Box’ campaign reduces black employment in the US

Despite their good intentions, government policies in the labour market often lead to unintended, and sometimes harmful, consequences. Minimum wages can price certain people out of the labour market while workplace regulations can push firms abroad. Policies seeking to protect employees from unfair dismissal can lead to a freeze in hiring, while unemployment benefit can disincentivise work. Governments must be careful when interfering in the labour market. Any intervention must be carefully designed to guard against adverse outcomes without stifling the intended benefits. Governments must perform a careful balancing act.

Ban the Box has inadvertently led employers to make assumptions based on the colour of someone’s skin

Banning the box
The latest government intervention has been the ‘Ban the Box’ initiative in the US. The initiative – which has been going in Hawaii since the 1990s – aims to ban employers from asking prospective employees about their criminal records on employment applications. Since its inception, the campaign’s popularity has continued to grow across state borders, gaining particular traction in the wake of the 2008-9 recession and benefiting from revived concerns over the US prison system. The movement seeks to prevent ex-offenders from becoming re-offenders – with recidivism often linked to a lack of employment. For those with convictions – no matter how minor the crime – re-entering the labour force is often a struggle, and without gainful employment they often commit further offences.

However, many employers remain reluctant to hire people with a criminal background; assuming these individuals to be less trustworthy and disciplined than their perceived-to-be law-abiding counterparts. By banning the box, the campaign hopes to eradicate employer prejudice, instead allowing candidates to be judged on visible merit. The box has been banned in at least 52 municipalities in the US, while some large employers – such as Target Corporation – have instigated their own initiatives. The campaign has also picked up steam internationally, with the UK-based charity Business in the Community launching its own Ban the Box campaign in 2013.

Ban the Box effects on probability of US black male employment:

7.4%

reduction in the northeast

7.5%

reduction in the midwest

8.8%

reduction in the west

Adverse results
Yet, as the latest research has shown, the initiative is doing more harm than good. As with many government interventions in the labour market, it has produced adverse results that were initially unforeseen. Chiefly, according to the latest research published by the US National Bureau of Economic Research (NBER), where Ban the Box has been trialled, it has actually resulted in greater discrimination in the job market. Jennifer L Doleac and Benjamin Hansen, the researchers behind the paper, wrote: “Advocates for these policies seem to think that in the absence of information, employers will assume the best about all job applicants… this is often not the case.”

Unfortunately, without being able to discern former felons through the usual medium, employers appear to have discriminated against groups perceived more likely to have a criminal record, principally young, uneducated men from ethnic minorities. As the NBER noted in its newsletter: “[Ban the Box] reduced black men’s probabilities [of getting a job] by 7.4 percent in the northeast, 7.5 percent in the midwest, and 8.8 percent in the west; similar, albeit lesser, effects were seen for Hispanic men in the northeast, midwest, and south.”

In an attempt to prevent employers making prejudiced assumptions about those with a criminal record, Ban the Box has inadvertently led employers to make assumptions based on the colour of someone’s skin. Ultimately, the employers making these discriminatory assumptions are to blame, but policies that lead employers to make such decisions – however unjustified – must be questioned and perhaps discarded. With black and minority youth employment already crushingly high in many regions across the US, the move to ban the box has the potential to seriously harm this already economically disadvantaged group.

Creating an environment for success

A recent survey of more than 155,000 employees worldwide revealed almost half believe their office environment prevents them from working effectively. The survey by London-based workplace research firm Leesman found that 45 percent of office workers feel this way. For businesses, this does not only highlight a major productivity deficit, it also suggests that swathes of office workers are deeply unsatisfied with their workplace.

In the era of the so-called ‘War on Talent’, offering anything less than an office where people love to work is a risk few companies can afford to take. Moreover, unhappy staff members can have a direct, negative impact on a firm’s bottom line. So, when commissioning future workplace designs and deciding on office locations, it is essential businesses find a formula that fosters staff wellbeing and productivity.

War on Talent
The battle to recruit and retain the best talent is a global phenomenon; never has it been so intense. KPMG’s 2016 Global CEO Outlook study polled 1,300 bosses across 11 industries in 10 countries, and found 99 percent are taking action to develop existing or future talent. In addition, more than half reported skill gaps in key business functions, while some 96 percent of chief executives plan to increase their headcount over the next three years – a figure up from 78 percent in the previous year.

As attracting and retaining skilled people is a business imperative, companies need to understand what staff members want from their jobs, as do the developers building their workplaces. Much has been written about how to lure in tomorrow’s leaders, the so-called Millennials. But it also is worth remembering that retirement ages are rising, and the world’s population is aging. As a result, the workforce will continue to include a great many people who did not grow up with a smartphone attached to them like an extra limb. Employers, therefore, need to think about how they can please all the generations that make up their workforce.

Location, location, location
Studies such as KPMG’s, which research exactly what keeps people in a job, are highlighting the emergence of the workplace itself as being just as important as other, more predictable factors, such as job role and salary – or, in some cases, even more so. For example, a survey conducted by OnePoll last year revealed location is the top factor keeping British workers in their current roles, ahead of both wages and job security: some 57 percent of respondents said they stay in their job because of its location.

So, what makes an ideal office location? Transport connectivity is the first essential, as employees must navigate through increasingly congested cities. It also matters a lot more in business culture, where the prevalence of electronic communications has placed a unique significance on face-to-face meetings, especially in a world where international travel has become faster and cheaper.

The transformation of London’s King’s Cross, once a rather unloved part of town, into one of the capital’s most sought-after business locations is in no small part thanks to the area’s rail and underground hub, from which you can access all corners of London, or even travel straight into the heart of Paris.

HB Reavis therefore sees transport connectivity as critical to new office developments. The Gdañski Business Centre in Poland, our commercial office scheme in Warsaw’s fast-developing city centre fringe, is considered one of the best-connected schemes in the area. The scheme offers around 100,000sq m of modern offices and other amenities, and is located just 50 metres from a subway station. We have also financed a stairway to further improve the station’s accessibility.

A great working environment leads to engaged staff members, as well as a more effective business overall

A train station is located opposite Gdañski Business Centre, and several buses and tramlines stop just 100 metres from the complex. A nearby bridge connects the site to the opposite bank of the Vistula River – a large residential provision – and a number of bicycle routes lead to the complex.

Being located in a primarily residential neighbourhood is also an effective way of ensuring people commuting into the development on weekday mornings are moving in the opposite direction to the heavier flows of transport heading out of the area.

Today’s employees aspire to work in an office based in an attractive neighbourhood – or an office that functions as its own attractive ‘neighbourhood’. Hence, smart employers are choosing to base their operations in districts where staff can enjoy great restaurants at lunchtime and cool leisure venues after work – the latter being a particular draw for those all-important Millennials.

When developing an office in an area that does not already have these assets, the alternative is to implement a ‘placemaking’ strategy, which involves creating the required amenities in or around the new office development. Curating the mix thoughtfully will create an interesting place where people want to be.

Our Twin City development in the Slovakian capital, Bratislava, demonstrates the power of placemaking. Currently the largest regeneration scheme in Central Europe, the scheme will bring back to life a former industrial zone, thus creating an expansive and lively new city district. It will comprise of Twin City offices on one side of the street and a shopping centre, Stanica Nivy, with a completely rebuilt coach station on the opposite side.

The retail offering will bring life and character to the district, both at street level and higher up, with a fresh foods market, complete with an entire floor devoted to speciality foods, and a multi-functional ‘green roof’ featuring a greenery and an outdoor gym.
Capitalising on our international experience, we strive to bring the latest trends and solutions to the development while making sure that the area will be ‘alive’ and serve the entire local community.

Internal wellbeing
This brings us to what happens inside the office. There is now overwhelming evidence to suggest the quality of a workplace affects not only the happiness of its inhabitants, but also their productivity, capacity for collaboration and ability to innovate. With staff on average accounting for 90 percent of any business’s operating costs, it is essential employees are as productive as possible. Productivity includes very basic ideals, such as decreased absenteeism and more efficient use of time. However, organisations are now aiming for more: their goal is improved talent management, more engaged employees and faster innovation.

Engagement is particularly interesting: training consultancy Dale Carnegie has noted that organisations with highly engaged employees outperform those with low engagement by 202 percent, a fact that translates directly into the bottom line. Modern workplaces therefore must work to engage employees.

To an extent, how an engaging workplace looks depends on the nature of the work and the demographic segments employed, as mentioned previously. The ping pong ball and bean bag-strewn workplaces pioneered by the media tech sector, which are often held up as the best model for businesses universally (especially for those seeking to recruit Millennials), are not right for every company. But plenty of workplace principles currently in vogue can be widely applied in order to improve how people experience their workplace, such as maximising natural light, ensuring good ventilation and offering a variety of settings for working to suit various tastes, moods and tasks.

Our own headquarters in Warsaw – Post˛epu 14, where 34,500sq m of Grade A office space also houses AstraZeneca, Samsung and Ikano Bank – are designed to ensure the wellbeing and effectiveness of the HB Reavis team. A variety of breakout spaces support different tasks and ways of collaborating. There are also social spaces, such as a games room featuring a football table and an elevated area with beanbags. In addition, board members sit in an open plan area and the CEO’s desk is located in a commonly used ‘corridor’, which fosters interaction between the leadership team and the rest of the staff.

Our London office development, 33 Central, is due for completion in 2017 and was recently sold to the third largest US bank by assets, Wells Fargo. The building is a light-filled island site featuring a quarter-acre roof top garden that offers panoramic views of London’s most famous landmarks. Another of our London office schemes, 20 Farringdon, will provide six external terraces and 142 bicycle parking spaces upon completion. It also promotes a ‘ditch the lift’ mentality: the interior stairs are double width for ease of access and are visible from reception, drawing people towards them. The 12-floor building is also a stone’s throw from Farringdon train station, through which Crossrail – London’s major new east-to-west transport link – is set to run from December 2018.

The winning formula
Going forward, the best offices in the world will harness digital technology and data to produce an environment that better meets the needs of their occupiers. By knowing who is in the building, where they are, and their preferred lighting and temperature conditions, technology can improve the workplace experience for all staff members – and potentially reduce the employer’s heating bill as well.

The winning formula for an office that promotes staff wellbeing and productivity is comprised of multiple elements. These may range from the macro – such as the building’s proximity to an airport or train station – to the micro – for instance, whether the building has bicycle parking spaces and potted plants.

The formula will be different for each business, according to the nature of the work and staff demographics – but get the equation right, and the result will be an aspirational and truly occupier-responsive workplace.

Chaos ensues following gas and diesel price hikes in Mexico

Citizens have taken to violent protests in the streets of Mexico following days of unrest caused by gas and diesel price hikes in the country. The announcement of the price deregulation, which would lead to an increase in the price of diesel by 16.5 percent and gasoline by 20 percent, came on 1 January 2017. With high inflation and a weak peso, a gallon of gasoline now costs Mexicans the same as a day’s wage on minimum pay.

The country faced fuel shortages and panic fuel stockpiling in December. Hostilities then escalated in the New Year with demonstrators looting shops, blockading highways and forcing service stations to close. Since the price surge was announced, more than 600 people have reportedly been arrested and 170 stores have closed.

A gallon of gasoline now costs Mexicans the same as a day’s wage on minimum pay

The deregulation strategy involves the government ending subsidies and letting the market dictate prices. It is part of the energy reform passed two years ago by President Enrique Pena Nieto, which established 90 different tariff zones where prices are allowed to fluctuate. Officials have said the approach is necessary to cover shortfalls in the federal budget, which traditionally relies on oil revenues.

With economists forecasting Mexico’s GDP to expand a meagre 1.7 percent this year, the government faces a tough year of policy decision-making for a restless population.

The Mexican President, in a television address to the nation, admitted the energy price decision was an unpopular measure, and that he empathised with the angered public. He nevertheless defended the move as necessary and responsible for the long-term wellbeing of the nation. He claimed that the move is “a responsible measure consistent with what I have decided is a priority for our government to preserve our economic stability”.

However, economic stability won’t come easily for the nation, with infrastructure presenting a major hurdle for progress. The national oil company, Petroléos Mexicanos (Pemex), has struggled with supply issues, pricing and maintenance concerns for years. According to Reuters, Pemex will face further budgetary cuts of around $5.36bn, while its refineries are currently only running at around 60 percent of their 1.576 million barrels-per-day capacity.

Corruption also remains a persistent disruption to development: fuel theft due to illegal taps in the pipelines that carry gas to central parts of the country is big business for organised crime groups. Estimates put the value of losses caused by criminal behaviour at $1.4bn a year.

Nevertheless, there is a silver lining to this dark gas cloud: as the 11th biggest consumer of gas globally, deregulation in Mexico will result in an opening in the market to foreign companies for importation, asset ownership and competition. It is a renaissance for the industry and a big opportunity for international investment.

For the Mexican economy, raising fuel prices will also mean filling the gaps in the budget with previously lost opportunity costs. Selling a commodity at below market price to the populace has been common practice among many oil-producing states. Mexico’s decision to move away from this practice will allow the government to halt these losses, albeit at the dismay of those who can no longer afford the goods.

Economically, the move will create a boost to the struggling economy – politically, however, the effects may be short lived. Given the growing dissent expressed towards Nieto, the ramifications of his decision-making may result in rising prospects for populist opposition leader Andrés Manuel López Obrado in the 2018 presidential elections.