Dubai International Financial Centre has been a catalyst for development in the Gulf region

The Dubai International Financial Centre (DIFC) was established in 2004 as a special economic zone to provide companies with world-class infrastructure. Its opening brought about a paradigm shift for the region, with the adoption of a common law framework, an independent regulator in the form of the Dubai Financial Services Authority and the introduction of an independent judicial system.

Today, the DIFC is ranked among the top 10 global financial centres for its effective business environment, human capital, infrastructure, financial sector development and excellent reputation. Starting with only a handful of companies, the DIFC is now home to more than 2,000 firms from around the globe, at least 600 of which are finance related. It has provided an encouraging platform for many companies to gain a foothold in the market and expand their operations across the region.

The GCC region has seen a good number of deals made over the past couple of years, with more than half struck with countries outside the GCC

The DIFC has played a pivotal role in not only connecting the local region with international markets, but also in establishing Dubai’s – as well as the broader Gulf Cooperation Council (GCC) region’s – place on the world stage. It has enabled overseas entities to establish their management offices, holding companies and family offices closer to assets they own or manage. In 2017, the DIFC launched the FinTech Hive, a first-of-its-kind accelerator in the area, which brought cutting-edge financial services technology to the region. In addition, the success and impact of the DIFC led to the establishment of the Qatar Financial Centre in 2005 and the Abu Dhabi Global Market in 2013, both of which have frameworks similar to the DIFC.

Alpen Capital was one of the first companies established in the newly revitalised DIFC. Over the years, the firm has seen the centre evolve into a vibrant financial hub for the region. World Finance spoke with Rohit Walia, Executive Chairman at Alpen Capital, about the comprehensive range of financial advisory services offered at his company and why the GCC region continues to attract investors from all over the world.

In your opinion, what are the most notable opportunities available in the GCC region today?
The GCC is currently undergoing significant reforms – regional governments are investing in local infrastructure development, tourist attractions and retail establishments. Recently, the UAE introduced changes to ownership laws, which we expect will improve the security of existing businesses and encourage renewed interest from investors. The Saudi Arabian Government has also announced bold infrastructure plans as part of its Vision 2030 programme. Its decision to allow 100 percent foreign ownership for retail and wholesale businesses, alongside the issuance of new tourist e-visas, is expected to improve the country’s economic prospects. The other GCC nations are also implementing similar reforms to create a more lucrative investment climate.

The region has seen a good number of deals made over the past couple of years, with more than half struck with countries outside the GCC. We have successfully closed deals across the food, electronics and manufacturing sectors, the most notable being the sale of a majority stake in the Al Kabeer Group – a frozen-food player in the UAE – to the Savola Group in Saudi Arabia. The region has also witnessed a number of cross-border mergers and acquisitions, with our regional companies acquiring stakes in numerous foreign businesses.

Foreign companies have also made strategic investments in regional entities to strengthen their foothold in the region. We have witnessed a significant focus on e-commerce and online retailing, such as through Amazon’s acquisition of Souq.com, the largest e-commerce platform in the UAE, and Uber’s purchase of Careem, the foremost transportation network company in the UAE. At Alpen Capital, we are currently working in a broad range of sectors in the region such as food distribution, IT, education, healthcare and manufacturing.

What about opportunities in Africa, Asia and the Levant?
We began exploring the Asian markets about four years ago and have since successfully concluded several transactions in the broader South Asian region. We have raised over $700m for Sri Lankan financial institutions since we entered the market, while also raising capital for clients in Cambodia and Pakistan. In Bangladesh, we are currently raising funds for banks and reputable business groups that have attracted interest from top development finance institutions (DFIs) globally.

Following our success in Asia, we have ventured into the Levant and Africa over the past two years, with both regions providing ample investment opportunities. For example, in Lebanon we raised over $250m for financial institutions and were pleasantly surprised with the opportunities found in Iraq – a market we entered last year. In Africa, we have closed multiple deals over the past year and are currently working on raising capital for local banks and financial institutions. We are also engaged with corporations (both local and international) for capital raising and mergers and acquisitions.

Our work with the Tata Group in support of a complex off-balance-sheet financing transaction for one of its operations in Africa helped demonstrate our core strengths, particularly with regards to raising capital. Owing to the current underdeveloped state of the market, there is substantial interest from international investors, and plenty of opportunity to satisfy their appetite. We believe that venturing into these markets has yielded great results, and we expect to further cement our presence here over the coming years.

Can you tell us about your work with DFIs?
DFIs are typically backed by developed countries, and are often established and owned by governments to provide funds for projects that encompass socially responsible investing. DFIs can include multilateral development institutions or bilateral development institutions. These play a crucial role in providing credit in the form of higher-risk loans, equity status and risk guarantee instruments for private sector investments in developing countries.

Over the past couple of years, we have advised several financial institutions in emerging markets on debt and equity solutions delivered through DFIs. We have concluded multiple transactions with institutions including the Asian Development Bank, the European Investment Bank and Proparco, which has allowed us to enter markets in India, Sri Lanka, Lebanon and elsewhere. One of the transactions in Sri Lanka was funded by three DFIs: the Germany Investment Corporation, the Development Bank of Austria (OeEB) and the OPEC Fund for International Development (OFID). Our client at the time used the funding to support the growth of small and medium-sized enterprises (SMEs).

In your opinion, why is impact investment becoming increasingly popular globally?
Impact investing refers to investments made into companies, organisations and financial institutions with the intention of generating a beneficial social or environmental impact, in addition to financial returns. This source of financing is primarily gaining popularity because it facilitates capital to address the world’s most pressing challenges, such as sustainable agriculture, renewable energy sources, conservation, microfinance and affordable services. Given its progressive goals, this source of funding has attracted a wide variety of investors, both individual and institutional. Historically, we have seen that DFIs can provide capital for emerging economies – however, lately there has been an increasing interest from pension funds, prominent family offices and private foundations.

By establishing financial centres among the top-ranked in the world, the GCC has established a solid ecosystem worthy of global recognition

Can you tell us about some of your most popular social impact transactions? What kind of response have they had?
Most of our transactions have involved the funding of banks or financial intermediaries in emerging markets that subsequently lend to SMEs and microfinance institutions. This supports financial inclusion by making financial products and services accessible and affordable to all individuals and businesses. The benefits here are twofold – underserved individuals, entrepreneurs and SME owners all benefit from being incorporated into the formal economy. Reciprocally, banks and governments benefit from incorporating the underserved into the formal economy, as it provides more customers to loan to and a more regulated economy.

For example, Alpen Capital advised Cambodia’s PRASAC Microfinance Institution in raising a term facility from the Asian Development Bank. The funding has been utilised by PRASAC to expand its lending to SMEs and to develop enterprises in rural areas. In another transaction, we assisted Lebanon and Gulf Bank to raise a syndicated senior term facility from the Netherlands Development Finance Company, the OFID and the OeEB. This led to the creation of jobs in one of the most underserved SME markets in the world.

We are currently working on a transaction to fund a non-banking financial company to lend to female entrepreneurs so they can grow their own businesses. We are additionally looking at raising funds for a solar power plant in South Asia via impact investing funds.

In light of the products and services you provide, what do you think the region’s investment landscape will look like in the future?
The GCC region has been very dynamic and shown sustained growth over the past 15 to 20 years. It has also experienced its share of highs and lows, given the recent economic slowdown, fall in oil prices and geopolitical conditions. However, to mark its presence on the international business stage, the region has undergone massive infrastructural and financial development.

By establishing financial centres among the top-ranked in the world, the region has established a solid ecosystem worthy of global recognition. In order to maintain the flow of capital, governments are implementing regulatory and economic reforms, which I believe will bring an upswing in demand and activity.

Despite existing challenges, we are currently working on multiple merger and acquisition deals within the region, with expected deal closures in the near future. In order to survive the recent economic slowdown and maintain operational efficiencies, there have been consolidations in the market, and I expect this to continue. I also expect to see a revival of private capital funding as economic activity rises.

Going forward, we are anticipating a lot of traction in the broader region from markets in need of infrastructural and socioeconomic development. Alpen Capital will be on hand to support these coming developments.

How Banco Popular Dominicano makes banking easier for its customers

“One of our biggest challenges through our digital transformation has been changing the habits and mindset of our clients to adopt digital behaviours,” says Francisco Ramirez, Executive Vice President of Personal Business and Branches for Banco Popular Dominicano. He explains how the bank managed to migrate transactions, become the most downloaded financial services app in the Dominican Republic, and help the country significantly grow its financial inclusion rate.

Francisco Ramirez: Banco Popular Dominicano offers a wide range of digital products and services, that allow our customers to interact with the bank and fulfil all of their financial needs.

Our app Popular, which is the most downloaded app in the Dominican financial system, offers our customers a handful of digital solutions. The app – together with the capabilities provided through our online banking website, which is the most visited of the financial industry in the country – meets our customers’ individual needs, and makes their day-to-day mobility easier.

To migrate transactions, we have deployed the latest generation of smart ATMs. Through these ATMs, customers can make online withdrawals and deposits, as well as pay their loans and credit cards with cash or funding from their accounts. These capabilities are both highly convenient and time-saving for our customers.

We have also opened digital channels, where customers give us their opinions and suggestions, and even ask for information.

Our customers have reacted excellently to our new digital offerings. Today, more than 80 percent of our transactions are digital, and more than 50 percent of our clients are using our digital platforms.

One of our biggest challenges through our digital transformation has been changing the habits and mindset of our clients to adopt digital behaviours. Another challenge has been strengthening our cybersecurity and tech infrastructure, which will enable us to rapidly deliver innovative products, channels, and services, that are better adapted to our changing customers’ needs.

According to the World Bank Global Findex, in 2017, the Dominican Republic surpassed the Latin American average of financial inclusion, with 56 percent of Dominicans over 15 years old with a bank account. This represents significant growth in comparison to the year 2011, where the financial inclusion index in the country was only 38 percent.

We encourage entrepreneurial culture through several programmes. One of them is Challenge Popular, which is a design marathon where participants propose new services or products, emanating from an intense creative process of 48 hours guided by mentors. And after, the best proposals win prizes.

Another programme is Impulsa de Popular, which is a competition that seeks to encourage young entrepreneurs in the growth of their innovative projects, and enables them access to seek capital for their business initiatives.

Last year we also launched another programme to support our SME clients that want to become franchises – as well as those that want to acquire an already established franchise.

Finally, we also have Banquero Joven Popular, which is an initiative from our corporate social responsibility division. This programme seeks to educate young people in school about the functioning of ethical and sustainable banking, while improving their financial education, entrepreneurship, and leadership skills.

Banco Popular Dominicano will continue to focus on promoting digital sales, improving digital experiences, promoting innovation, transforming traditional branches, and strengthening cybersecurity; and we will strive to achieve all of this while adhering to our model of responsible banking.

Mashreq Bank sets out new blockchain initiative to ensure greater client security

The global banking industry is going through a period of rapid transformation, heralded by disruption and driven by emerging digital technologies. The changing landscape requires extensive collaboration from governments, regulators, institutions and individuals to create a strong financial and regulatory ecosystem that spurs the growth of innovative financial services.

With many economies increasingly striving to be cashless, innovations in digital banking and disruption from fintech firms are pushing progress. According to EY’s Global Fintech Adoption Index 2019, India’s consumer fintech adoption rate sits at 87 percent, far above the global average of 64 percent. According to Indian think tank NITI Aayog, the value of the fintech market in India could reach $31bn in 2020, while Accenture reports that global investment in fintech ventures in China was worth $55.3bn in 2018, showing just how lucrative a developed fintech market can be.

Consumers are increasingly choosing digital banking services due to the added convenience they provide. With digital-only banks and mobile wallets proliferating, financial inclusion is only set to increase. Recognising this trend, the UAE Government has established strong technological support for the country’s banks.

Mashreq’s focus is to continue improving the banking experience for customers through ongoing investments in digitalisation

Regulatory initiatives such as the Emirates Blockchain Strategy 2021 and the Emirates Digital Wallet are already underway, making it clear that digital banking is a major priority in this part of the world. This digital mindset is reflected by Mashreq Bank, the UAE’s oldest privately owned bank. World Finance spoke with Mashreq’s Executive Vice President and Head of Retail Banking Group, Subroto Som, about the bank’s digital solutions and the role they are set to play in the country’s economic development.

How is Mashreq leveraging technology to improve its banking solutions?
There is a large opportunity within the banking industry to provide scalable, robust and low-cost technology solutions to customers and to increase the adoption of financial services through digital offerings. At Mashreq, our approach is solution-driven: we want to improve the customer experience for our customers and ensure they are getting the best possible service when they need it, wherever they are. To achieve this, we have invested a significant amount of effort and resources in improving the customer journey.

We are investing heavily in data analytics and artificial intelligence (AI), and are also using robotics to automate a lot of operating procedures, manual entries and activities that are repetitive in nature. We are also both early and advanced users of AI and robotics. Separately, we work with a large number of fintech firms in the retail space – particularly in the areas of payments, wealth management, credit underwriting and Know Your Customer processes. We have launched several digital services and platforms that make it easier for customers to bank with us.

One of the most prominent is Mashreq Neo: launched in 2017, it is the UAE’s first fully fledged digital bank. Over the past year, Neo has witnessed astounding uptake, accounting for approximately 70 percent of Mashreq’s retail customer acquisition. Neo offers a digital-only banking experience that facilitates instant sign-up and a wide range of products and services, such as a stored-value account. In 2019, we launched Mashreq NeoBiz, the nation’s first digital bank for SMEs and start-ups. We are working on several other major projects to expand these services beyond personal banking, catering to businesses and other client segments.

Further, we helped launch initiatives such as UAE Pass, a federal initiative to unify the digital authentication mechanism by unifying and providing one single username and password across several services throughout the Emirates.

What are the benefits of a high mobile penetration rate when it comes to banking?
Mobile penetration in the UAE ranks among the highest in the world, at 210 percent (see Fig 1). Easy access to smart gadgets, the government’s commitment to providing digital services and the strong data connectivity offered by the country’s telecoms giants all contribute to the region’s high penetration rate. The current focus on delivering 5G to the country’s mobile users will serve to boost digital commerce and foster even greater access to financial services for all citizens. High mobile penetration enables customers to manage their finances anytime, anywhere.

As a customer-centric bank, Mashreq is committed to offering easy access to financial services in the UAE and furthering financial inclusion. We understand this is only possible when services are delivered through a user-friendly and secure portal, such as our Mashreq Neo and NeoBiz platforms, which is why we continue to place them at the centre of our digitalisation strategy.

How advanced is digital banking in the UAE and how has it developed over time?
The UAE has always been an early adopter of cutting-edge technology and smart services. As outlined in UAE Vision 2021, the country is keen to achieve digital transformation in order to deliver economic diversity and prosperity. This strategic vision has reached the fiscal services sector, encouraging the country’s financial institutions to become more innovative.

As a leader in digital banking, Mashreq has been responsible for several firsts in the UAE. The public response to our initiatives has been extremely positive so far, with consumers embracing the convenience and flexibility Neo and NeoBiz offer. With a favourable regulatory environment, increasing demand from the market and the benefit of cost efficiency, we can expect digital banking to go from strength to strength over the coming years. As one of the oldest financial institutions in the country, Mashreq is committed to leading this change.

What are Mashreq’s most innovative digital banking products?
Mashreq continues to encourage the adoption of digital banking in the UAE and beyond. In 2019, we launched a programme to transform our branch network, introducing advisory services that encourage greater face-to-face interaction between employees and customers. For everyday transactions, customers benefit from state-of-the-art self-service facilities. We have plans to extend the range of these solutions to make banking quicker, easier and more accessible across our network.

Also in 2019, we added instant global investment capabilities for our customers through our mobile banking app, Mashreq Mobile. The newly added service provides access to international markets including foreign equities, gold trading and foreign currency accounts, and allows customers to open and trade various investment products. The launch enables instant account openings and trades over a diverse range of geographies, and allows customers to make and manage investments easily, 24 hours a day, at the touch of a button.

We were also the first bank to establish the payment solutions Masterpass QR and Alipay in the region, and one of the first banks in the country to introduce Apple Pay and Samsung Pay. In 2018, we launched our own digital wallet, Mashreq Pay, allowing our customers to simply tap and pay at retail outlets, and in 2019, we began investing heavily in emerging technologies, such as blockchain. Our blockchain initiative exemplifies technology that is secure, easy to integrate and automates the onboarding process for our corporate clients.

A first for the region, the platform ensures the protection of customer data while providing the convenience and flexibility of smart banking. With a launch planned for the first quarter of 2020, we aim to roll out the initiative to our business clients before exploring an expansion into additional segments. Notably, we also launched WhatsApp Banking, an initiative that makes it easier than ever for consumers to bank securely and quickly on the world’s most popular instant messaging application.

How has Mashreq contributed to the UAE’s economy and how will it continue to do so?

Mashreq has always supported Dubai and the wider UAE economy. We were at the heart of building some of Dubai’s most iconic projects and some of the UAE’s most significant infrastructure constructions, including the Palm Jumeirah, Dubai International Airport and the Burj Khalifa. We believe these iconic structures have changed the way people see Dubai. Beyond these projects, Mashreq has been the first mover on many occasions, demonstrating our commitment to the UAE’s citizens, businesses and the wider economy. We have introduced many innovative firsts to the UAE market, which are now considered standard among businesses and consumers.

Today, there is increased demand for more digital solutions in the region’s banking sector, and our digital transformation strategy remains a key pillar in our overall strategy moving forward. Our focus is therefore to continue improving the banking experience for our customers through ongoing investments in digitalisation. We strongly believe that by investing in the latest technology and the talent of tomorrow, we can introduce products that are innovative and relevant, while ensuring we are at the forefront of the changes taking place in the UAE and the wider region’s banking sector. We thank and appreciate our customers, whose adoption of these initiatives has created the ultimate boost for digital banking in the UAE.

Thai Life Insurance: serving local communities is key to business success

For more than 77 years, Thai Life Insurance has provided financial support to families. At the same time, the company has achieved sustainable business growth and adapted to meet the needs of a shifting market. We run our operations in a manner that prioritises stability to ensure we cultivate a sustainable competitive advantage. We are also careful to identify future marketing opportunities so we can respond to our customers’ changing needs and develop in tandem with new business trends. It is our mission to become the first brand that consumers consider for their life insurance needs.

The world is rushing headlong into the digital age. This is causing significant disruption to many businesses, with consumers expecting access to new products, services and information. Thai Life Insurance is determined to develop alongside this change.

Finding the right fit
Thai Life Insurance recently announced it would be reinventing its business model and revamping its corporate culture through technological innovation. This new model – which we have named the Life Innovation approach – includes changes to our work processes, products, distribution channels, service development and risk management. It will also involve a shift in mindset and personnel development across our IT systems, including the creation of social value through our sustainable development goals (SDGs).

Thai Life Insurance’s aims stretch far beyond boosting profit; we look to meet the needs of all stakeholders

This new business model moves the focus of life insurance away from death and disability and towards reflection on life. We will now look to emphasise illness prevention and health promotion to reduce the burden of ongoing medical expenses. Alongside this, we will support our clients with financial planning through new investment channels, which will help them and their families to have long, comfortable lives that are eased by wealth during retirement.

Thai Life Insurance has set a target of meeting every customer’s life insurance needs. In particular, we are keen to ensure our products are always customer-centric. We are developing five distinct insurance plans within our product range to deliver life-planning resources to our customers, regardless of their age.

The first of our five insurance plans is called Money Fit. It combines financial planning and monetary savings with additional benefits, such as insurance, tax deductions, mortgages and pensions. The second, Investment Fit, provides investment-planning support that promises the returns needed to create a stable life foundation for the customer. It contains our Universal Life policy – a flexible life insurance plan that comprises adjustable benefits based on the client’s needs. They can increase or reduce their coverage, add or withdraw savings, and switch to receiving higher returns from the many funds the company meticulously selects.

Our Legacy Fit plan allows clients to create a family heritage fund or save for a child’s education in order to pass on stability to a loved one. Customers can create business protection collateral to use against a mortgage or an emergency reserve fund – including a scholarship fund – to accompany a child’s estate.

Life Fit, meanwhile, provides life insurance and health protection when the insured individual is in good health, meaning there is a discount on the insurance premium and various privileges related to healthcare. This insurance plan aims to provide holistic healthcare and promote the four key areas of our Circle of Wellness scheme: self (strong physical health), sense (strong mental health), stability (financial wellbeing) and spirit (spiritual happiness). Finally, our Health Fit plan delivers health and medical expense coverage to individuals and their families, including additional health insurance contracts, accident insurance and protection in the event of a serious disease diagnosis.

Life skills
In addition to creating our Life Innovation approach, Thai Life Insurance has worked on developing new technology that will deliver faster and more convenient services while increasing operational efficiency and boosting workflow. Our new business model attaches a great deal of importance to changing the attitudes of people within the organisation. In particular, we recognise that our life insurance agents are more than just salespeople: with their understanding of the life insurance field, they have the knowledge and compassion to be support systems for our customers.

To ensure all our employees are able to create value and deliver it to our customers, we regularly assess our personnel according to each individual’s skills, qualifications and production results. We are happy to provide guidance and support to ensure our staff join the training programme that suits their skill set and career ambitions. All employees must possess three key skills.

Thai Life Insurance was among the first life insurance firms in Thailand to place an emphasis on social responsibility and champion it alongside business success

First, knowledge is vital: our staff must have a strong grasp of various life insurance products, health insurance solutions, financial savings opportunities, potential investment areas, tax regulations and health developments to deliver the greatest value to clients. Technological aptitude is another vital skill: technical know-how helps our employees be more effective, whether they are making sales presentations or creating smart contracts. We call the third attribute the ‘spirit skill’. This is characterised by service that comes from the heart, displaying the kind of empathy and sensitivity that sets the agents at Thai Life Insurance apart from those at other firms.

By focusing on building skills across these three core competencies, we aim to shift the mindset of Thai Life Insurance sales personnel and empower them to cater to each customer’s needs. We also organise an annual Thai Life Family Spirit seminar, which allows sales agents to gain valuable customer insights regarding the importance of maintaining a human connection even as we embrace the latest technological innovation.

The greater good
Encouraging our employees to realise the value of life and people while creating shared benefits for the company and wider society is of the utmost importance to Thai Life Insurance. Our aims stretch far beyond boosting profit; we look to meet the needs of all stakeholders, from customers to employees, shareholders and business partners.

As an organisation that places a high value on operating responsibly, Thai Life Insurance maintains a commitment to serving the local community. In 1995, we established the Thai Life Insurance Foundation to focus on community service. Since then, we have taken particular care to offer support to the country’s armed forces. To uphold our corporate social responsibility values, the company has set itself three SDGs.

The first goal involves our ‘promise’ strategy, which emphasises the importance of managing the organisation with progressive human resource values and a strong adherence to good corporate governance. The second, our ‘protect’ strategy, seeks to bolster customer trust by delivering quality products and services that meet the needs of every consumer group, while also incorporating effective risk management. The third goal is our ‘prosperous’ strategy, an initiative that furthers our other SDGs by ensuring our operations are consistent with broader economic, social and environmental trends.

Thai Life Insurance was among the first life insurance firms in Thailand to place an emphasis on social responsibility and champion it alongside business success. When it comes to achieving SDGs, private enterprise and wider society must work together to achieve a brighter future for all.

The path of least resistance – understanding the important role friction plays in finance

The field of economics has long modelled itself after Newtonian physics. When physicists analyse a complex problem, they usually begin with the simplest version and neglect any complicating effects, such as friction. These can always be added later if the model is not sufficiently accurate.

In economics, the term ‘friction’ is used in a similar way: to represent sand in the gears of the perfect market. For example, when the American economist John Bates Clark developed the theory of marginal productivity in his 1899 work The Distribution of Wealth, he wrote: “The distribution of income to society is controlled by a natural law… This law, if it worked without friction, would give to every agent of production the amount of wealth which that agent creates.”

In other words, markets lead to an optimal distribution of wealth – if friction is ignored. Similarly, since inflation only changes nominal prices, as opposed to ‘real’ prices, it should have no effect on economic activity – again, if friction is ignored. Here, friction is caused by things like the inconvenience of stores having to update their prices, which leads to a loss of efficiency.

Following the 2008 financial crisis, a basic criticism of mainstream models was that they did not account for the financial sector. This triggered a debate about the role of financial friction. In 2010, during a US House of Representatives hearing on the promise and limits of modern macroeconomic theory in light of the economic crisis, V V Chari from the Federal Reserve Bank of Minneapolis insisted that “mainstream macroeconomic models do have crises driven by financial frictions. Any assertion to the contrary is false”.

If you continue to add grains of sand, the sandpile will eventually converge – or self-organise – to a critical state

By 2018, these frictions were still a work in progress. One of the conclusions of a report on the Rebuilding Macroeconomic Theory Project in 2018 was that a focus should be put on “incorporating financial frictions rather than assuming that financial intermediation is costless”. Elsewhere in the report, Paul Krugman stated that, while there have “been many calls for making the financial sector and financial frictions much more integral to our models”, their absence “wasn’t the source of any major predictive failures”.

Many economic theories assume that friction is actually zero. For example, the efficient market hypothesis posits that market prices adjust instantaneously to new information. Not only is there no role for friction, but even inertia doesn’t appear. A broader question would be, is friction even the right way to think about this?

Losing grip
For most people, the financial crisis did not feel like a sudden outbreak of friction. It was the opposite – a complete loss of it, as prices made huge swings with little, if any, resistance. Financial crashes are often compared to another event that involves a breakdown in friction: earthquakes. The time scales are different, but a plot of price changes for the S&P 500 over the course of 2008-9 closely resembles a minute of seismographic data recorded during an earthquake. So, when one of the traders at Lehman Brothers told a BBC reporter in September 2008 that it felt “like a massive earthquake”, she was accurate.

The correspondence goes even deeper than that. It turns out that the frequency of both phenomena is described by the same kind of mathematical law. If you double the size of an earthquake, it becomes about four times rarer. This is called a power law, because the probability depends on the size multiplied by some power – in this case, two. Studies have shown that the distribution of price changes for major international indices follows a power-law distribution with a power of approximately three.

This power-law distribution is an indicator of a state that complexity scientists call ‘self-organised criticality’. The classic example is a conical sandpile with sloping sides. If the slope is shallow, adding a few extra grains to the top of the pile won’t cause much disturbance. In this state, the system is stable and dominated by friction between sand particles. Standard economic models assume the existence of an underlying equilibrium.

However, if you continue to add grains of sand, the sandpile will eventually converge – or self-organise – to a critical state. In a sense, this state is maximally efficient because it has the steepest sides and reaches as high as possible without becoming fully unstable and chaotic. But it is not very robust: adding grains of sand will create avalanches that range in size and follow a power-law, scale-free distribution. The system is not chaotic or stable, but on the border between the two.

On the brink of chaos
Viewed this way, it becomes clear that the way to improve standard economic models is not to add friction, but to do the opposite, considering how the system breaks free from friction as it traverses the fine line between order and chaos.

How would such models differ from existing ones? One clue is that financial systems already have a feature that is free from friction – namely, the creation and transfer of money. As noted in a 2015 Bank of England article: “Banks that create purchasing power can technically do so instantaneously and discontinuously, because the process does not involve physical goods, but rather the creation of digital money through the simultaneous expansion of both sides of banks’ balance sheets.” It is an on-and-off process, not a smooth, mechanical one. The same holds for events such as credit default or bankruptcy, and the flow of information in general.

To incorporate such effects, the first step is for economists to break away from the old Newtonian view of the economy and embrace a new kind of economics based on information – in particular, the flow of money – rather than machines. But to do that will require overcoming a different kind of friction: the resistance to new ideas.

How the business aviation sector can achieve carbon neutrality

Business aviation is often targeted as a major contributor to climate change but, in actual fact, it contributes just two percent of the wider aviation industry’s total global emissions. Even so, it is imperative for the sector to do its part in reducing that figure. That is why, in 2009, the General Aviation Manufacturers Association (GAMA) and the International Business Aviation Council (IBAC) announced their Business Aviation Commitment on Climate Change, establishing aggressive industry targets to improve fuel efficiency and reduce carbon dioxide emissions. Both GAMA and IBAC urge the industry to lead the way in terms of sustainability, even as demand for business aviation continues to grow.

The future of private aviation may depend on its ability to balance economics and its environmental impact

In fact, business aviation has a strong record of environmental stewardship: as an industry, fuel efficiency has improved by about 40 percent over the past 40 years. GAMA and IBAC are now encouraging the industry to focus on four pathways in order to achieve its sustainability goals: more efficient operations, continuing infrastructure improvements, market-based measures and the use of new technology, including the development of alternative aircraft fuels.

A show of success
Business aviation’s most recent sustainability-related efforts have focused on promoting the use of sustainable aviation fuel (SAF). In May 2018, a coalition of aviation organisations – the European Business Aviation Association (EBAA), GAMA, IBAC, the National Business Aviation Association (NBAA) and the National Air Transportation Association (NATA) – announced their renewed commitment to improving sustainability through technological advances such as alternative fuels. The initiative was created to address a knowledge gap regarding the availability and safety of SAF and to advance the proliferation of these fuels at all the logical touchpoints: manufacturers, ground handlers and operators at the regional, national and international levels.

Accompanying the initiative declaration was the publication of the Business Aviation Guide to the Use of Sustainable Alternative Jet Fuel, which outlined the pathway to the adoption and use of SAF. The SAF initiative was the catalyst that produced the first-ever widescale public demonstration of SAF’s viability and safety at Southern California’s Van Nuys Airport in January 2019. Industry organisations including NBAA, GAMA, IBAC and NATA joined business aircraft manufacturers, local officials and other industry stakeholders in sponsoring the event. An online resource, futureofsustainablefuel.com, was established shortly thereafter.

The first European SAF demonstration day followed in May 2019 at the UK’s Farnborough Airport, ahead of the annual European Business Aviation Convention and Exhibition (EBACE) in Geneva. The Farnborough event hosted a variety of information sessions detailing SAF use and availability. More SAF demonstration events have since followed in Jackson Hole, Wyoming, and at the 2019 NBAA Business Aviation Convention and Exhibition (NBAA-BACE) in Las Vegas. The next major SAF-related event will take place in March 2020 at the Business Aviation Global Sustainability Summit, which is set to take place in Washington, DC. If the business aviation sector is truly committed to achieving carbon-neutral growth in the years to come, the widespread adoption of SAF will play a major role.

Fuel for thought
In aviation, we are continuously exploring new technologies, designs and materials to improve fuel efficiency. Aircraft will produce less carbon dioxide if we continue to improve engines, enhance aerodynamics and use lighter materials in manufacturing. Good examples of business aircraft with a focus on fuel efficiency include the Gulfstream G500 and Gulfstream G600, which entered service in 2018 and 2019 respectively. These aircraft offer best-in-class fuel efficiency, fewer emissions and less engine noise. Additionally, for the first time in the company’s history, Gulfstream is manufacturing the wing and empennage of the G500 and G600 onsite, resulting in decreased transportation emissions and fewer shipping materials.

At Gulfstream, we have long been committed to being good stewards of the environment by focusing on low-noise, low-emission and fuel-efficient aircraft. Much of this has come through technological innovation, including the use of winglets, advanced aerodynamics, state-of-the-art avionics and more efficient engines. Gulfstream is firmly committed to continuing this path of improvement. Additionally, Gulfstream continues to support business aviation’s commitment to reducing its carbon footprint through three pledges: a 50 percent reduction in carbon dioxide emissions by 2050 (relative to 2005 levels); a two percent improvement in fuel efficiency per year from 2010 to 2020; and achieving carbon-neutral growth from 2020 onward. One of the most promising paths for fulfilling this commitment is through SAF.

SAF is a term used to describe non-conventional aviation fuel. Rather than being refined from petroleum, SAF is produced from sustainable feedstocks such as waste oils of biological origin, agriculture residues or non-fossil carbon dioxide. The major advantage of using SAF is that it contributes to the recycling of carbon molecules from within the biosphere, rather than needing them to be continuously extracted from under the ground, where they have been sequestered for millions of years. SAF is also a ‘drop-in’ fuel, which means it can be blended with fossil jet fuel and requires no special infrastructure or equipment changes. Once blended, SAF is fully certified and has the same characteristics and meets the same specifications as fossil jet fuel.

The key to reaching aviation’s goal of a 50 percent reduction in carbon emissions by 2050 is the broad use of SAF in place of fossil-based jet fuel, together with market-based measures.
For its fuel, Gulfstream uses a blend of 30 percent SAF and 70 percent traditional Jet A fuel. Once blended and recertified in accordance with specification ASTM D1655, SAF is truly a drop-in fuel: it meets all the same specifications as traditional jet fuel, requires no changes to the aircraft, doesn’t result in any performance loss and has additional environmental benefits. For the SAF used by Gulfstream, every gallon saves at least 60 percent in CO2 emissions on a life cycle basis versus petroleum-based jet fuel. Some biofuels can reduce CO2 emissions even more. Additionally, these alternative fuels are purer and cleaner to burn.

Designing a safe, reliable and efficient mode of transportation that minimises environmental impact is a vital aspect of the future of aviation

Many Gulfstream flights over the past decade have consistently demonstrated the viability and benefits of SAF: a Gulfstream G450 was the first aircraft to fly a transatlantic route on SAF in 2011, and in 2015, Gulfstream signed an agreement with World Fuel Services for a continuous supply of SAF. Produced by World Energy in Paramount, California, SAF has been used by Gulfstream on hundreds of flights since we began adopting it for our corporate, demonstration and test fleets in 2016, with the total number of nautical miles flown nearing one million.

Today, Gulfstream’s facility in Long Beach, California, offers SAF to all customers and uses it for all completions and delivery flights. Gulfstream’s latest sustainability efforts were announced at the Las Vegas NBAA-BACE event in October. The company has flown its fleet on a blend of SAF and traditional Jet A fuel to previous air shows, but this time, Gulfstream’s five in-production aircraft made carbon-neutral flights to the event using a combination of SAF and carbon offsets. At NBAA-BACE, Gulfstream announced it now offers carbon offsets to customers through a third-party provider. Indeed, the company is taking a strong leadership role in supporting SAF and helping business aviation confront the challenge of reducing global carbon emissions.

In full flight
Designing a safe, reliable and efficient mode of transportation that minimises environmental impact is a vital aspect of the future of aviation. Increasing environmental pressures have resulted in more emphasis being placed on the early stages of aircraft design in order to meet those challenges, which has in turn impacted the basic planform of the wing, fuselage, empennage and engine. The results are low-noise, low-emission and more fuel-efficient aircraft, such as the Gulfstream G500 and Gulfstream G600.

That said, the environmental landscape is changing, and business aviation will need to adapt to this shift. These changes have been caused by various external pressures, both domestically and at the international level, that are often interlinked, with a major focus over the past few years on reducing the industry’s carbon footprint. These pressures are real, justified and valid, and need to be proactively addressed by the business aviation sector. Some have suggested this may be the defining issue of our time.

Gulfstream’s sustainability strategy is driven by both industry-wide goals and our internal commitment to integrity. This is at the core of Gulfstream’s business and is demonstrated through its commitment to conserving resources for use by future generations, protecting our employees, customers and their communities, and innovating sustainability programmes to ensure positive environmental impacts.

The future of private aviation may depend on its ability to balance economics and its environmental impact. We made a commitment to sustainability 10 years ago and reaffirmed that commitment in 2018 at EBACE. We have another 30 years to achieve the 2050 goal of reducing CO2 emissions by half relative to the 2005 level. With a strong economy in place and a continued focus on improving operations and technology, along with the adoption of market-based measures and the increased availability of SAF, the industry’s future looks bright.

For Portugal’s insurance sector, an ageing population could be lucrative

In recent years, Portugal has become an attractive place to live, work and invest. Between 2015 and 2018, the annual number of greenfield foreign direct investment projects in the country grew by 161 percent, according to data published by the Financial Times. This was partly thanks to Portugal’s open attitude towards foreigners – the Iberian nation offers tax breaks to skilled professionals and five-year residencies to non-EU citizens who buy property worth €500,000 ($553,140). What’s more, Portugal’s politically stable climate and low crime rate make it a haven for those looking to avoid the economic downturn and political tension caused by Brexit and the US-China trade war.

But this hasn’t always been the case: six years ago, Portugal’s economy was on its knees. Amid the country’s worst recession in almost 40 years, unemployment climbed above 17 percent and hundreds of thousands of workers – many of whom were young and highly skilled – emigrated in search of jobs overseas. Today, though, Portugal’s economy is booming: unemployment has more than halved to 6.6 percent; two thirds of the 500,000 people who left the country during the crisis have returned; and strong performances in the tourism, export and housing markets have contributed to an economic resurgence that many have deemed miraculous.

Still, there is plenty of work to be done. Portugal is growing slower than Spain, and in recent years has been overtaken by Estonia, Lithuania and Slovakia in terms of GDP per capita (see Fig 1). If Portugal is to make the most of the good times, it needs to address some of its chronic issues.

Growing old together
Portugal boasts a warm Mediterranean climate, beautiful landscapes – from mountain ranges to idyllic coastlines – and a high quality of life for the people who call it home. It’s no wonder that it is the destination of choice for millions of tourists every year. However, Portugal isn’t just known as a tourist hotspot: it has also garnered a reputation in Europe for its ageing population.

In its 2019 World Population Prospects report, the UN outlined the scale of the planet’s demographic crisis: by 2050, 16 percent of the global population will be over the age of 65, up from nine percent in 2019. As life expectancy increases in many developed countries, fertility rates are on the decline. Consequently, the working-age population is shrinking, which will have potentially huge repercussions for economic activity.

Portugal is in no way exempt from this global trend. As a result of the country’s deep recession, many of the young people who didn’t emigrate chose instead to delay starting a family, causing Portugal’s birth rate to plummet. In fact, the Portuguese National Statistics Institute predicts that by 2060, the country will be home to just 8.6 million people, down from 10.5 million in 2012. In the same window of time, the working population – those aged between 15 and 64 – will drop from almost seven million to just over 4.5 million.

With an older population, Portugal could face spiralling health costs

As well as potentially slashing Portugal’s productivity, this could put significant strain on the country’s public services. Although people in Portugal tend to live to the age of around 80 – the average for European countries – they also experience health problems for most of their old age. This compares unfavourably with people in other European countries, such as Denmark. With an older population, Portugal could face spiralling health costs.

A window of opportunity
Although the situation seems alarming, it could present a new opportunity for Portugal. Increasingly, policymakers and economists are recognising that older workers and retirees can fuel economic activity, rather than impede it. As the World Economic Forum has pointed out, the elderly are no longer as financially dependent on their families as they used to be. Furthermore, they have the potential to be both important participants in the labour market and big spenders in the economy.

Through consumer goods and services, older citizens inject huge amounts of money into the ‘silver’ or ‘longevity’ economy, which the American Association of Retired Persons defines as “the sum of all economic activity driven by the needs of people aged 50 and older… [including] both products and services they purchase directly and the further economic activity this spending generates”. A 2018 study by the European Commission valued Europe’s longevity economy at €3.7trn ($4.09trn) in 2015 and suggested it could be worth as much as €5.7trn ($6.31trn) by 2025.

Instead of seeing Portugal’s ageing population as a burden, we should see it as an untapped opportunity. The sheer size of this market should not be underestimated: in terms of scale, it is on par with discovering the economic potential of an entire country, such as India or China when they were on the cusp of huge growth. However, what is unique and unprecedented about the longevity economy is that it has no borders – no country is immune to an ageing population, regardless of its particular social, religious or economic conditions.

Given the new opportunities the longevity economy will create across society, all industries (including the insurance sector) must be able to adapt their product offerings to meet the needs of an older population. At the same time, we need to embrace innovation to address the challenges presented by this major demographic shift. Before we can think about creating products for an ageing population, though, we need to prepare new generations for the future. By encouraging people to save money and educate themselves about financial matters from a young age, Portugal will help its population prepare for the challenges of a longer life and later retirement.

Moulding young minds
We are all faced with financial decisions daily – whether managing a family budget, contributing to our savings or making an investment. With better financial literacy, citizens can be more informed about the decisions they’re making.

In the past few years, aspects of the financial sector that were typically considered to be more obscure – such as insurance, the stock market and investments – have received greater media attention. What’s more, it is now much easier for people to educate themselves on financial topics, thanks to self-help courses and the wealth of information available online. This has helped to demystify these concepts.

Improved financial literacy has benefits for society as a whole. When a country has high levels of financial literacy among its citizens, it is more likely to have a healthy economy. It may also have a more engaged electorate, as its citizens will better understand decisions made around fiscal and monetary policy. There is no doubt that financial literacy is one of the key pillars for building resilience in today’s society – it should be a basic necessity for every individual, no matter their age.

With that said, the sooner people start to develop their financial literacy, the better. The OECD recommends integrating financial education into the school curriculum to help people develop good financial habits from a young age. At Ageas Portugal Group, we believe that improving young people’s financial understanding early on will give them the tools they need to face life’s challenges. As a nation, Portugal has made important steps towards this, implementing initiatives such as the National Plan for Financial Education and introducing financial literacy as one of its citizenship education subjects.

However, there is still a long way to go. Although the need for greater financial literacy is obvious, it is nonetheless a difficult issue to address. That’s why Ageas Portugal Group has helped found Ori€nta-te, a contest that teaches young people in Portugal how to save and prepare for the future. It introduces them to topics such as household budget management, expenditure and income, showing them how to formulate savings strategies so they can achieve their financial goals. Put simply, the contest rewards young people for learning as much as they can about financial products.

Ori€nta-te was such a success that it is now in its second edition. The huge amount of enthusiasm the contest has received in the school community proves that financial literacy doesn’t have to be a chore to learn. In fact, it should be made as engaging as possible. After all, few other subjects have such a profound bearing on the rest of students’ lives.

Global North should turn to the South for transport inspiration, says report

In the 1980s, former German Chancellor Willy Brandt proposed a way of dividing the world into the ‘haves’ and ‘have-nots’. The so-called Brandt Line provided a handy visual depiction of the north-south economic divide that had developed by that time.

Although the Brandt Line continues to be used, it has also been criticised for promoting outdated stereotypes regarding the Global South. Certainly, several of the economies found on the ‘wrong’ side of the line have surpassed their northern counterparts in terms of digital technology, and many of their inhabitants live prosperous lives. Today, if the Brandt Line is used at all, it is alongside the caveat that it does not tell the full story of global development.

In particular, recent evidence suggests that the Global North could learn a few things from the developing world – especially in terms of transportation. The International Transport Forum’s 2019 Transport Innovations from the Global South report challenges the commonly held view that progress, regardless of the industry in question, comes from the countries in the Northern Hemisphere.

On its head
Innovation does not take place in a vacuum: new ideas build on the work that has been carried out previously and benefit from a constant exchange of information. Unfortunately, despite sharing plenty of problems when it comes to transport infrastructure, the Northern and Southern Hemispheres have not cooperated much.

Despite sharing plenty of problems when it comes to transport infrastructure, the Northern and Southern Hemispheres have not cooperated much

In the Global South, where there is generally less legacy infrastructure, innovation can be easier to cultivate. For example, Malawi’s Department of Civil Aviation created a drone corridor in collaboration with UNICEF for use in transport, imaging and data transmission. The trial has been successfully used to deliver medical supplies to remote areas and has led to similar initiatives being pioneered in Vanuatu and Kazakhstan, as well as several other African states.

“Shared transport solutions are seen as the norm in the Global South, where rail networks are often less widespread and there are far lower levels of individual car ownership,” Eleanor Lane, a partner in CMS UK’s infrastructure and projects team, told World Finance. “Less pre-existing regulation permits greater innovation. A historically lower level of state involvement has fostered a culture of people working together to create their own solutions. In addition, a less ‘joined-up’ approach across and beyond individual countries allows communities to choose what works best for them.”

A look across the Global South reveals a number of solutions that would probably face restrictions, logistically or legislatively, in more developed nations. Sometimes, without the weight of existing processes pressing down on the transport sector, new solutions can emerge. In India, a relay trucking system has changed the country’s logistics industry, while in Colombia, cable cars are not only a tourist attraction but a way of reducing social inequality in Medellín, the country’s second-biggest city.

Better together
Despite the innovation being witnessed in the developing world, the Global North isn’t rushing to adopt these developments. There are some good reasons for this. Substantial regulatory overhaul would have to take place in the developed world to leave room for bottom-up innovation. This doesn’t mean stripping away transport safety rules, but it does mean reviewing outdated policies.

“More developed nations are generally already heavily regulated,” Lane said. “Innovation requires flexibility; existing laws are inherently inflexible, and changing policies and procedures takes time. The drive for standardisation across borders permits ease of travel but reduces opportunities for innovation and flexibility of approach at a local, city and regional level. It is also likely that existing transport providers will resist change, viewing it as a potential challenge to their position.”

Other areas where the Global North could learn a thing or two include using transport innovation sandboxes to create a hierarchy-free environment, unburdened by regulation, in which to test new solutions. Greater interactions with non-traditional actors would also prove helpful, as these are often the entities driving progress in the fast-changing transport sector. Encouraging collaboration between these innovative actors and more traditional operators is one way of combining innovation with continuity.

Perhaps most importantly, the transport sector in the Global North could benefit from a change of mindset. An appreciation that important developments are taking place outside of the traditional markets might lead to unforeseen progress. Expanded horizons could deliver advantages on both sides of the Brandt Line.

Carnegie leverages its market position to drive responsible investment

Carnegie Investment Bank has played a central function in Nordic business for more than 200 years, first as a trading house and then as a financial advisor. We have built a bond of trust among the institutions, companies and private individuals we work with. Our knowledge of Nordic companies and their markets, combined with access to capital and ideas about growth creation, means we are well positioned to funnel capital into investments with growth potential. In every aspect of our operations, we take care to work with projects that contribute to a stronger society.

New technology and sustainable products will be important if companies are to overcome the challenges that society faces today. Financial advisors must be able to provide assistance in terms of the personal and corporate issues associated with transitioning to a sustainable economy. This is where Carnegie’s years of experience come to the fore.

Shepherding change
Being an industry leader like Carnegie means upholding a responsibility to always provide sound advice that meets the standards expected of a financial advisor. We are in a position to have a positive impact on the world, but this all hinges on the advice we give our clients and the long-term success of our own business. Through our research capabilities, which cover almost 95 percent of Nordic-listed companies, we can improve transparency and provide strong guidance to private and institutional investors. The risks and opportunities associated with environmental, social and governance (ESG) responsibilities are a natural component of this research. They form an essential aspect of decision-making for many investors in the Nordic market.

Farsighted investors can use shrewd funds to contribute to the long-term health of the entire planet. The reallocation of capital, both between and within sectors, intensifies the pressure on companies to drive their sustainability efforts. Companies with access to capital represent a huge force for change in building a better world. With smart products and a skilled workforce, they can shepherd the world’s consumers towards a more sustainable lifestyle.

Carnegie embraces sustainability throughout its asset management services, and we understand the importance of helping our clients navigate the complex financial issues associated with this transition. We screen 100 percent of the assets under our discretionary management in terms of their contribution to ESG principles.

Sustainable investment can be approached in various ways, but ultimately it is a matter of mitigating risks and generating better risk-adjusted returns. Investment managers might select companies that are recognised for their commitment to sustainability, or they could choose to influence companies that their clients have a stake in. Sometimes, managers decide to exclude entire industries in order to meet their sustainable goals, although this can have a negative impact on risk-adjusted returns.

Carnegie has chosen to exert influence on the companies and management teams that are included in our asset management sphere. We believe this approach is a more effective long-term solution than exclusion.

Planning to succeed
Priming the next generation to take over substantial assets is an important part of creating a sustainable economy in the future. Carnegie provides support to families as they handle their legacies. Part of our long-term mission has always been to facilitate succession by helping the next generation take over their family business or other assets.

Carnegie’s Next Generation Academy is a six-month tutoring initiative that aims to provide structured learning to our clients’ heirs. Attendees are instructed in a wide spectrum of skills that can have an impact on their inherited assets, including entrepreneurship, tax law, property ownership, investments and digital security. At the end of the course, we invite participants to join a network of past attendees. Through this network, we offer ongoing opportunities to meet and benefit from Carnegie’s experts.

As part of the wider business community, Carnegie recognises our capacity and responsibility to facilitate the growth of new players in the market. For several years, Carnegie has offered a meeting place to promote the emergence of these early-stage companies. For example, each year they have the opportunity to gain broader exposure to investors and the wider world. We are committed to the idea that enterprise is a cornerstone of a dynamic business sector and a sustainable economy.

As Carnegie continues to advance its position in the Nordics, we are also striving to enhance our role in capital markets. The importance of responsible advisory services is growing all the time, and Carnegie remains committed to leveraging its market position to stimulate responsible investment.

Standard Insurance is pushing industry-wide change in the Philippines

After steadily expanding over a number of years, the Philippine insurance industry is set to scale new heights, pushed forward by technological innovation. The industry has remained resilient and upbeat in recent times, riding on the country’s evolving economy. Though it faces myriad challenges, the outlook for the Philippine insurance industry remains optimistic.

The Philippines’ Insurance Commission reported an increase in the country’s per capita insurance density of 16 percent from 2017 to 2018 – a value of PHP 2,054 ($40) for each Filipino with insurance.

These numbers indicate a growing demand for insurance cover in the country. More than 60 million Filipinos had some form of insurance coverage by the end of 2018, compared with just 48 million in 2017. More importantly, the fact that the industry’s insurance penetration rate remains low indicates that there is still much opportunity for further growth.

Millennial modernising
The Insurance Commission continues to push for digitalisation and further innovation by encouraging a better customer experience with more relevant products, thus increasing its levels of insurance penetration. Until recently, the industry has been known as a traditional market, with most individuals preferring the added comfort of a face-to-face meeting with an insurance intermediary. However, with the evolving market landscape intensifying as the result of a growing number of technology-savvy young customers, the industry is being challenged to innovate. Increasingly, there is pressure to create products that cater to younger customers by utilising online platforms as promotional channels for products and services.

Standard Insurance continues to focus on proper underwriting, intelligent pricing across all lines and high levels of sustainability, as well as fast and accurate resolutions to claims

Insurance companies have turned to insurance technology (insurtech) as another way to better serve its progressing market. Self-service dashboards, chatbots, SMS updates, the digitalisation of some parts of the claims process, and insurance comparison tools to guide customers to the best deal have all emerged in recent years. In fact, to encourage the use of insurtech, the Insurance Commission has issued a policy statement permitting insurance companies, subject to mandatory security requirements, to sell plans using apps on mobile phones, as well as to offer flexible payment frameworks in lieu of the usual payment methods.

Playing by the rules
The growth of the Philippine non-life insurance sector has not been without its challenges. The Tax Reform for Acceleration and Inclusion resulted in dismal sales for new motorcars in 2018, exacerbated by economic headwinds such as a weakening peso and rising inflation. New car sales for 2018 plummeted by as much as 16 percent, down to a total of just 357,410 new units sold, compared with 2017 sales of 425,673. As a result, motor vehicle loans have slowed down, recording a paltry 9.4 percent growth rate compared with 2017’s 21.6 percent. These conditions have understandably also had a knock-on effect on car insurance rates.

Although motorcar dealers and financial institutions are major sources of insurance business, the industry as a whole – specifically, the non-life insurance sector – still managed to generate over PHP 89.04bn ($1.7bn) in gross premiums in 2018. This figure was six percent higher than the previous year, with the top 10 non-life insurance companies accounting for 63 percent of said 2018 gross premiums.

Furthermore, the Philippine insurance industry is faced with two major regulatory developments: progressive increases in risk-based and minimum net worth requirements, and the forthcoming introduction of the new global insurance accounting standards, the IFRS 17. Based on the Insurance Commission’s list of insurance companies with valid and existing Certificates of Authority as of August 9, 2019, the number of insurance companies has decreased by 13 since 2013. Further contractions, mergers and consolidations are expected to be completed by year-end 2019, as several insurance companies are likely to remain significantly below the mandated PHP 900m ($17.8m) net worth level by this time.

Aggravating the situation is the forthcoming implementation of the IFRS 17, which necessitates the implementation of new systems that change how data is collected, analysed and processed. The International Accounting Standards Board approved the effectiveness of IFRS 17 for 2021 but subsequently proposed a delay until 2022. The implementation was then further delayed to January 1, 2023, with the Insurance Commission recognising a number of challenges to its implementation.

Nonetheless, all these measures are envisioned to further strengthen industry players and make them more competitive when facing their counterparts at the Association of South-East Asian Nations, while also aligning themselves with global insurance accounting standards.

Staking a claim
While insurance technology and other innovations are changing the industry almost imperceptibly, Standard Insurance has invested in a diverse range of skills, perspectives and approaches over recent years, and continues to do so today. This has allowed us to create and develop innovative products and new technologies, and maintain our relevance, even when faced with transformative market shifts.

Standard Insurance continues to focus on proper underwriting, intelligent pricing across all lines and high levels of sustainability, as well as fast and accurate resolutions to claims. Equally important, Standard Insurance has been deploying innovative products and new technologies while improving efficiencies in critical areas of operations to maximise sales potential and distribution networks.

Since 2009, Standard Insurance has been developing and maintaining a proprietary general insurance IT system called iINSURE, the core of which was designed based on a system inherited from Zurich Insurance Group following its acquisition in the early 2000s. Contemporary, flexible and affordably built in house, iINSURE enables Standard Insurance to meet existing and future customer needs.

Standard Insurance is proud to be an all-digital business, and its underwriting tools (such as the Web-Catastrophe Risk Management System), real-time claims evaluation system (iCATS) and telematics products, along with many other solutions, are all possible because of iINSURE. All subsystems that support the critical areas of Standard Insurance’s operations are powered and linked to iINSURE.

Risk and reward
As insurers, risk management is embedded in our nature. As such, a review of the company’s existing systems architecture was undertaken in 2016, which resulted in the eventual transition to using the cloud as a data centre. The past few years have seen the company exploring further ways of creating technological solutions to its business needs, increasing the pace of innovation and dramatically improving its already solid cybersecurity infrastructure.

Standard Insurance is well prepared and resilient when it comes to the challenges facing the industry, including the impact of new regulations

A collaboration with cloud services firm Cato Networks, formalised in early 2017, was used to connect our 60 branches nationwide, linking the head office and the company’s cloud infrastructure as a single software-defined wide area network. Firewalls, intrusion prevention systems and cybersecurity rules are now centralised in the cloud, providing greater operational stability.

In early 2018, iINSURE, iCATS and all related apps were migrated to the cloud, making Standard Insurance the first insurance company to do so. Amazon Web Services was employed to meet the company’s quality, reliability, speed and redundancy requirements.

Complementing the firm’s existing motorcar analytics, Standard Insurance has adapted tools like artificial intelligence and data science to enable a more in-depth analysis of its data sets. This has helped us to better understand the peculiar risks and characteristics related to different vehicle types and markets, to estimate our expected losses, and to improve churn rates. This approach serves as the foundation for intelligent motorcar strategies and pricing, improved customer services and the creation of innovative products that better address the needs of the evolving insurance population.

To develop marketing capabilities that complement our traditional sales platform, we have ventured into online sales, which allows customers to buy private car and travel insurance quickly and easily using our online risk assessments. Our digital sales platform has recently expanded to include social media as a tool for conversational marketing.

As consumers turn to Facebook and Google to find answers about insurance, Standard Insurance is ready to provide them. Initially this involves creating social media posts that build brand awareness, followed by other relevant posts that seek to educate the market on the importance of insurance. Finally, we create brand-building posts that communicate the four pillars of Standard Insurance: innovation, empathy, service and excellence. In 2019, after eight months of regular calibration, the company successfully sold 1,200 policies with a media budget of less than 10 percent of the premium, proving that Standard Insurance is more than ready to develop social media selling as its next major distribution channel.

Standard Insurance is well prepared and resilient when it comes to the challenges facing the industry, including the impact of new regulations, underpinned by the company’s strong financial position and well-developed insurance infrastructure. The company has been able to grow its total premiums business, despite the dismal motorcar sales of 2018, off the back of its expanding branch network and strong business relationships with intermediaries. Likewise, the business is well prepared for progressive increases in risk-based and minimum net worth requirements, and welcomes the implementation of new global accounting standards.

As always, Standard Insurance continues to maximise the effectiveness of innovative solutions to solve the challenges at hand – whether they relate to generating premiums, client servicing or systems support. While our latest efforts in developing artificial intelligence and our use of data science have been geared towards improving operations, the company’s strategic ambition is to become an exponential organisation – one that is able to post disproportionately large growth compared to its peers in the medium term. If we continue to listen, respond to our customers’ needs and push forward with innovative solutions, we hope to achieve this objective.

Andorra’s banking market is small but mighty

Andorra’s banking sector is one of the country’s economic pillars. However, in the past few years, the market, clients and rules of the game have changed radically, forcing banks to adapt and transform in order to offer the modern services that customers want.

Away from the banking sector, the Andorran economy has had to deal with wider change. Although sometimes still referred to as a tax haven, this is no longer a fair description of the country’s regulatory environment: Andorra introduced an income tax in 2015 and now boasts a transparent and highly regarded banking model. While the landlocked principality still offers an attractive tax system and represents an excellent destination for clients looking to diversify their wealth management, it also abides by all the regulatory standards expected of a member of the global economy.

In the past few years, Andorra has been on a significant growth path that has created opportunities for the financial sector

At MoraBanc, reacting to the changes that have taken place in Andorra in recent times has been a challenge, but one we have embraced wholeheartedly. As the first bank in the state to implement a digital transformation – a process that was completed quickly and smoothly – we know all about the difficulties that change brings. Thanks to the efforts of our staff, we are now operating as a fully fledged digital bank.

Making the most of more than 60 years of private banking experience, we now offer a much more global service. We are fully committed to our clients, whether they reside in Andorra or further afield. Still, now is not the time to rest on our laurels: after navigating several years of profound change, we are excited by the challenges that await.

The little things
With a population measuring just over 75,000, Andorra’s internal market is certainly small. This makes gaining market share difficult and requires us to be more competitive. To engage new clients, we must offer high-value, differentiated and personalised services. Additionally, with such close client proximity, it is vital to maintain a high level of trust at all times.

Though we talk about Andorra as a small market, in the past few years it has been on a significant growth path that has created opportunities for the financial sector. The driving forces behind this economic growth have been tourism and commerce, and these sectors continue to generate a great deal of business, with the country receiving more than three million visitors between December 2017 and November 2018.

Andorra’s certification and adoption of international agreements, combined with its beneficial taxation schemes, make the country an attractive destination in which to incorporate businesses that don’t require major industrial logistics. Due to its high level of security and excellent geographic location, Andorra has become a place of residence for professional sportspeople and high-net-worth retirees. All of these factors create a strong internal banking sector that has the potential to find great success in the international market.

Thanks to the transformation of the banking sector and the focus on certification and transparency, new business options are opening up beyond our borders. We have had subsidiaries in Switzerland and Miami for years now, and have upcoming projects in Spain, which we are able to take on thanks to our solid financial footing.

Let’s get digital
Society has welcomed the digital banking revolution because it gives the consumer more freedom: it brings access to services better suited to their needs and lets them choose how and when to acquire and use such products. The banking system, both in Andorra and globally, must respond to these new consumer habits.

At MoraBanc, we have achieved our transformation by making a digital mindset an essential part of the company’s culture. Our strategy hinges on two courses of action: first, we have concentrated all of our strategies under one umbrella, streamlining the decision-making process for our multichannel services; second, we have integrated innovative methodologies in the design and creation of products and services at every stage of our projects.

Our investment in digital banking stood at €7.5m ($8.31m) between 2015 and 2018, during which time we succeeded in positioning ourselves as market leaders. In 2019, our investment totalled €5m ($5.54m), which included technological innovation that responded to regulatory updates, improving internal processes and revamping the client experience. These levels of investment are high given the size of the Andorran market, and reflect MoraBanc’s commitment to being the country’s benchmark digital bank.

However, it’s important to remember that digital innovation is always progressing. We are constantly updating our offering and working on new projects. Over the next few months, we have five key aims. The first is consolidation: we will make the most of our position as a benchmark of online services in Andorra and consolidate our image as a modern digital bank. The second is innovation, which involves improving the tools we have already launched, incorporating new functionality and upgrading our digital solutions every week.

We have not forgotten digital transformation, which is our third goal. We will continue to move our services out of branches and onto our digital platform, investing in new technology to ease the process. In the interest of furthering Andorra’s technological transformation, this year, we headed the first study on the digital maturity of companies in Andorra. Our fourth goal involves delivering an omnichannel customer experience; to achieve this, we must strive to improve the services offered to our customers, expanding their payment options through the digitalisation of transactions and simplifying the payments process. We also wish to provide clients with more information on using point of sale solutions so they are empowered to increase sales and improve their customer service.

Our fifth aim concerns private banking. In January 2019, MoraBanc entered into an exclusive agreement with Goldman Sachs Asset Management to offer unique investment services in Andorra, such as portfolio management and advisory services. The agreement provides differential value for MoraBanc clients, enabling them to obtain exclusive information and a more personalised range of products and services. Information regarding their portfolio’s performance can be viewed via MoraBanc Digital, making it easier for users to assess their investments.

Leading the way
To be viewed as a digital trailblazer, businesses must focus on commitment, adaptability and teamwork. We have displayed commitment through our efforts to implement digitalisation, viewing it not as an option but a necessity that allows us to offer a better service to our clients.

Similarly, adaptability has been fundamental in allowing us to make changes before our competitors, including launching a new website and app, which has shown us to be a benchmark digital bank. Solid teamwork has also been essential in ensuring that everyone at the bank is working towards the same goal of making MoraBanc Digital a reality. From our first meeting about the institution’s digital future to the consolidation of the project, many hours have been dedicated to creating a digital identity that satisfies our clients and the bank’s other stakeholders – shareholders, employees, suppliers and Andorran society.

We apply one ethos to everything we do: we are modern, innovative, accessible, efficient and trustworthy. These values, when transferred to the digital world, enrich our products and services. We want our clients to see us as a bank that responds to their needs and maintains remote channels that give them the freedom to operate at any time and from any place – all our metrics tell us we are achieving this.

We’ve seen remarkable results since launching our digitalisation project in December 2016. Our internal digital banking report, published in April 2019, found a 77 percent increase in digital users, a 181 percent increase in access to online banking across all devices and a 709 percent increase in clients conducting banking through our app.

MoraBanc is optimistic about the future. We are not Andorra’s biggest bank, but the way we have dealt with change in recent years has seen us receive a great deal of recognition. After successfully finalising our transformation strategy, we started a new plan focused on achieving constant, unlimited growth.

We have all the ingredients to make progress: a solid balance sheet, a talented and efficient team, agreements with first-class partners such as Goldman Sachs, and a well-defined, attractive business model in which digital banking plays a hugely important role.

Sovcombank issues subordinated Tier 1 bond ahead of prospective IPO

Sovcombank, one of Russia’s largest private-sector lenders, has issued a new subordinated Tier 1 bond with a coupon rate of 7.75 percent. Demand for the bond has been particularly strong, with an order book of $1.9bn allowing the bank to tighten the spread by 75 basis points when compared to initial price talks. Demand eventually closed at an impressive $1.4bn.

Proceeds generated from the bond sales will be used to bolster Sovcombank’s capital reserves and build its reputation in the public market ahead of a planned initial public offering (IPO), which is expected later this year. The bond will also increase the bank’s capital buffers, helping it in its efforts to gain recognition as a domestic systemically important bank.

Demand for the bond has been particularly strong, with an order book of $1.9bn allowing the bank to tighten the spread by 75 basis points

The breakdown of bond orders emphasised Sovcombank’s broad appeal, with 22 percent of orders allocated to continental Europe, 12 percent coming from Asia and the Middle East, 12 percent from the UK and nine percent from the US. The remaining 45 percent came from Russia.

“We are pleased with and grateful for the interest in our bank from such a wide investor community,” Dmitry Gusev, Chairman of the Management Board at Sovcombank, said in a statement. “We attribute this to the bank’s reputation, business model and financial performance.”

The IPO roadshow – which took place between January 24 and January 29 across Moscow, Dubai, Zurich, Geneva, London and New York – brought the bank into contact with a huge number of potential investors, helping to drive interest ahead of its prospective IPO. High-profile financial institutions, including JPMorgan Chase, Sberbank, VTB Capital, Gazprombank, Alfa-Bank, Renaissance Capital and Emirates NBD, acted as bookrunners and joint lead managers for the bond issuance.

With six million clients and RUB 1trn ($15.8bn) in total assets, Sovcombank is already one of Russia’s largest banks, but this has not blunted its ambition. Late last year, the bank received rating upgrades from the Big Three credit rating agencies: Standard & Poor’s, Moody’s and Fitch Ratings. In addition, the bank recently expanded its customer offering through the acquisition of Liberty Insurance for an undisclosed amount. Collectively, these developments look promising ahead of the bank’s upcoming IPO.

Finding success with BAWAG Group’s European retail banking roadmap

We are living in one of the most dynamic and transformative periods of banking. The next decade will bring about rapid change as the traditional banking model is challenged by new and evolving technology and shifting customer behaviour. The future guarantees only one thing: change. Banks that fail to address these changing currents will find themselves unable to compete.

On the surface, the situation today for European lenders does not look promising. Negative interest rates, lower margins, multiple restructurings and anaemic growth all tend to paint a rather challenging picture of the entire banking industry. These factors are particularly pronounced in mainland Europe, a region with a vast number of lenders of all shapes and sizes – by all measures, a region that is overbanked and seemingly unable to consolidate for a variety of reasons.

Customers don’t care about a company’s internal processes – they want the most simple, easy to use and easy to understand products and services at a fair price

Since 2007, both the EURO STOXX Banks Index (which represents publicly listed eurozone banks) and the STOXX Europe 600 Banks Index (which represents listed pan-European banks, including those outside the eurozone) have decreased by more than 70 percent. According to the European Central Bank (ECB), the average return on equity of eurozone banks in 2018 was around six percent, with a cost-to-income ratio of 66 percent.

Focusing on negative rates or the structural differences between Europe and other regions related to bond yields, capital markets or the lack of a banking union is not without merit. In our view, however, this is not the greatest culprit causing the banks’ struggles. Financial institutions need to embrace simplification, leverage technology and have a keen focus on efficiency to transform their business models for the better.

Keeping things simple
Despite the aforementioned all-too-familiar challenges, at BAWAG Group, we see many opportunities across the European banking landscape. In order to take advantage of these, banks’ management teams should foster a clear commitment to simplification and efficiency. Defining core competencies, being laser-focused on a handful of core products and services, and simplifying end-to-end processes across the organisation are key to driving efficiency throughout a company (be it at a bank or any other firm).

Consumers are increasingly looking for the most simple, straightforward and easy to use banking products that offer 24/7 connectivity. Providing a straightforward and simplified product offering requires simple and streamlined end-to-end processes, whether the product involves mortgages, consumer loans, leases, credit cards or current accounts. At the end of the day, customers don’t care about a company’s internal processes – they want the most simple, easy to use and easy to understand products and services at a fair price.

This will ultimately drive banks to become more efficient, which is a key competitive differentiator. Companies still talk about technology through the traditional lens of IT, referring to it as a siloed function that is distant from the rest of their operations. Banks should take a different view, very much placing technology at the heart of every aspect of their business. This includes engagement with customers through mobile applications, e-banking, online payments, advisory services, underwriting, loan processing and customer service centres – everything needs to be underpinned by technology.

Retail banking is becoming more commoditised in the way that it enables financial institutions to truly benefit from technology to create seamless processes. Our own experience at BAWAG Group required us to understand our end-to-end processes before transforming the organisation. In doing so, we were able to reduce the amount of complexity within our product offerings and services, which, in turn, simplified our middle and back-office functions. However, embracing this focus on simplification required buy-in across the organisation, becoming data-driven in our decision-making and empowering employees to be agents of change. Ultimately, the culture of simplification and consistent improvement took hold and became ingrained in how our organisation operates.

Sound fundamentals
If we zoom in to focus on a specific core European market, the situation for banks in the DACH (Germany, Austria and Switzerland) region looks particularly interesting: the average return on equity for German banks is 2.4 percent (see Fig 1); Austria is one of the most densely banked countries in Europe; and Switzerland’s banking sector is recognised the world over for its stability.

The region is at times mischaracterised as being unprofitable for banking. A good deal of the below-average profitability in the region can be attributed to very high cost structures and, to a certain degree, a fragmented banking market. We see both as opportunities, in terms of applying an industrialised approach to banking and presenting ample opportunities for consolidation. More importantly, our view is largely informed by the very strong macroeconomic backdrop of the region.

The DACH region is home to more than 100 million people – roughly one third the size of the US market. According to the OECD, the regional GDP growth rate is approximately one to two percent – Austria is the front-runner here, recording GDP growth of 2.7 percent in 2018 and 1.8 percent in 2019. Unemployment in the DACH region, meanwhile, lies between a healthy three and four percent.

All three countries have strong fiscal positions, with a relatively small debt-to-GDP ratio and low levels of both consumer indebtedness and homeownership when compared with Anglo-Saxon countries. These are all great macro factors from a retail banking standpoint and should translate to a lower cost of equity given the stability and low volatility of the region. With a strong macro backdrop, stable legal systems and regulatory environments, and low levels of consumer indebtedness augmented by strong risk management, conservative underwriting and an industrial approach to banking, we believe this to be a formula for success in retail banking across the region.

Focusing on things you can control
Every business has to deal with constant change and disruption, whether it’s a bank, a manufacturing company, a technology firm or a cutting-edge start-up. However, if organisations choose their products, channels and markets with an absolute focus on customer needs, and drive simplification and efficiency across the organisation, this can create a formula for success in any industry, including retail banking.

In 2007, our bank was loss-making and undercapitalised with a fundamentally broken business model. The bank was sold in an administration process to an investor consortium led by private equity firm Cerberus Capital Management. More than 12 years later, our bank is now a publicly listed company on the Vienna Stock Exchange. It executed the largest initial public offering in Austrian history in 2017, and today ranks in the top tier of European banks in terms of profitability and efficiency, delivering a pre-tax profit of €573m ($630.2m), a return on tangible common equity (ROTCE) of 14.2 percent and a cost-to-income ratio of approximately 44 percent for 2018.

In terms of capital generation and returns, we target an annual dividend payout of 50 percent of the net profit attributable to shareholders and will deploy additional excess capital to invest in organic growth and pursue earnings-accretive mergers and acquisitions at returns consistent with our group ROTCE targets. This all comes as a result of focusing on the things we can control and truly impact.

For the first three quarters of 2019, we reported a strong profit before tax of €451m ($496.1m) and a net profit of €343m ($377.3m), both up five percent on the previous year. The increase was primarily driven by higher operating income. The bank delivered an ROTCE of 14.2 percent, a cost-to-income ratio of 42.7 percent and a Tier 1 common capital (CET1) ratio of 15.7 percent. Additionally, we received approval from the ECB for our share buyback programme of up to €400m ($440m), which we executed for the full amount in Q4 2019. Accounting for this and the year-to-date dividend accrual, the pro forma ROTCE was 17.7 percent for the first three quarters of 2019, with a pro forma CET1 ratio of 13 percent.

As well as making progress in our strategic capital actions, we continue to execute a number of operational initiatives. In fact, we are on track to deliver on all of our targets in 2019 and continue to adapt to a changing operating environment. While the market for European banking continues to be challenging, our fundamentals at BAWAG Group remain strong. We will focus on the things that we control, driving operational excellence and continuing to pursue disciplined and profitable growth.

Skills development and resource refinement are key to unleashing Africa’s trading potential

Africa is blessed with an abundance of natural minerals, but its rich supplies of copper, diamonds and oil have yet to translate into sustainable economic development. This is largely because Africa’s economy is driven by an ‘extractivist’ development model, meaning it sells resources in their raw state rather than developing them into more valuable exports. Consequently, the continent has poor value-retention levels, which in turn hinders job creation and economic growth.

To become a middle-income society, Africa must transition away from its extractivist development model and focus on increasing its processing and manufacturing capacity – not only will this boost Africa’s competitiveness in global trade, but it will also benefit its citizens more generally. World Finance spoke to Century Group CEO Ken Etete to learn more about the importance of investing in Africa’s people and natural resources.

Which of Africa’s resources currently show the most promise?
In my opinion, the most promising resource is our human capital. If we invest in human resources through education, then we will improve the general purchasing power of Africans and unleash their true potential.

If we invest in human capital through education, then we will improve the purchasing power of Africans and unleash their true potential

At the moment, most Africans are unable to turn their attention to creativity and innovation because they are struggling with the basic needs of life, such as food, housing and healthcare. This has very negative repercussions for the wider economy.

How can skills development in Africa boost economic growth?
A skilled working population is critical to socioeconomic advancement. If we are to unlock the value of Africa’s natural resources, we must first ensure that people have the necessary skills to do so.

People cannot develop these skills alone, though: governments and local authorities have a key role to play in establishing national programmes for skills development.

How can African countries make skills development a top priority?
At Century Group, we believe society needs to be thought of as a company – every resource must be utilised and nothing should go to waste. If Africa is to make the most of its resources, many changes will need to be made across the continent.

First, Africa needs to invest in its people from an early age, laying the foundations for their professional success. From childhood, everyone should be provided with proper healthcare, public services and infrastructure, as well as a high-quality public education. For gifted children whose parents cannot afford to send them to school, scholarship schemes should be made available. Support systems like these are crucial to ensuring that all children receive a good education. The curriculum must also address the needs of the job market. All of these elements are very important to helping people realise their potential at every stage of life.

Only when these factors are taken care of – and society has effective structures in place for rewarding performance based on merit – will Africa have a skilled workforce that can champion innovation and spur economic progress. If African countries adhere to this development programme, coming generations will be able to enjoy successful and fulfilling careers.

Is Century Group currently involved in any important projects?
Over the past two decades, we have played a part in a vast number of projects with a combined value of approximately $2bn. These projects range from the cost-effective development of oil fields to the operation and maintenance of offshore production and storage facilities, including early production systems, floating production storage and offloading (FPSO) vessels, flow stations and drilling rigs. We also offer services in mooring and installation, well intervention, drilling support, the chartering and management of offshore support vessels, procurement, the construction and installation of oil and gas facilities, logistics, and general engineering support.

In Nigeria, Century Group has backed the oil and gas industry, regulators and international oil companies through infrastructural support that generates around $200m annually. As part of these efforts, Century Group recently acquired two FPSO vessels, valued together at approximately $500m. This is yet another strategic move to improve domestic capacity in Africa’s oil industry. With these acquisitions, Century Group became one of the first African oil and gas companies to have full ownership of such assets.

On behalf of a client and its partners, Century Group is also leading well intervention and data acquisition projects for additional performance management analysis at a major facility located some 55km from the Nigerian coast. Century Group is spearheading and funding the entire operation to produce an extra 4,000 barrels of oil per day.

What impact have these projects had on local communities and the wider Nigerian economy?
Century Group supports the production of around 200,000 barrels of oil per day, which is approximately 10 percent of Nigeria’s daily production (see Fig 1). The company’s product offerings are designed around the local economy, providing employment opportunities for both the highly skilled and unskilled. We pride ourselves on the fact that 90 percent of our employees are native to Nigeria. This helps to retain value, reduce unemployment and promote wealth distribution across the country.

Why are projects like these important to Africa more broadly?
By embarking on major infrastructure projects, supporting the efficient development of the oil sector, prioritising cost efficiency, utilising local resources and teaching technical skills, we help Africa retain profits and generate long-term revenues from oil.

Although most of our transactions are off-the-shelf and very expensive, the technology used by the industry is no longer exclusive to certain parts of the world. Our belief, therefore, is that every African country involved in the extractive industry should endeavour to develop their resources and spur growth within the domestic market to retain jobs and, by extension, create wealth for the local population.

Why is investment in Africa so important?
The world currently faces several major challenges. From a business point of view, we believe that creating additional wealth and building more inclusive economies is exactly what is required to overcome them.

Our business is of no value if society is not peaceful and stable. Therefore, our strategy is to support economic inclusion and help reduce poverty, which is itself a weapon capable of significant damage to society. We should be deeply concerned about every person who cannot afford to live a decent life and the growing numbers of people who are falling into poverty around the world.

Africa is in a unique and precarious position, as it is not yet fully integrated into global trade. Without investment in our people and natural resources, we will continue to miss out on the benefits of greater integration. This not only presents a risk to Africa, but to the world as a whole. By investing in Africa and championing sustainable economic development in the region, we can lift the continent out of poverty and transform it into a haven for global investment.

In your mind, what does the future hold for Century Group?
In the near future, we want to become a public company. Our ultimate aim is to be internationally successful and respected. By harnessing African resources as a key driver of growth, we will expand our reach across the globe, allowing everyone to invest in – and benefit from – the huge wealth of resources in Africa.

We hope that when Century Group appears on the world stage, it will be a real win for the international investors who want to see what Africa has to offer. We are aware that African businesses have a responsibility to win the confidence of the global investing community. For this reason, we focus on minimising risks in the areas that we think are of the greatest value to investors. Put simply, we want to act as a guide for major investors hoping to explore opportunities that will add value to Africa and the global economy.

Centre stage: political disputes have thrown central bank policy into the limelight

“China is not our problem, the Federal Reserve is,” Donald Trump tweeted in October 2019, in one of his usual tirades in the small hours of the night. It was not the first time the US president had vented his anger at Jerome Powell, Chairman of the Fed, whom he appointed last February, but this time the message was clearer: “People are VERY disappointed in… Powell and the Federal Reserve. The Fed has called it wrong from the beginning, too fast, too slow.”

Although the US central bank had already cut interest rates three consecutive times, this was not enough, according to Trump: “We should have lower interest rates than Germany, Japan and all others. We are now, by far, the biggest and strongest country, but the Fed puts us at a competitive disadvantage.”

Criticism of central banks is not unprecedented in the history of the US: Richard Nixon famously pressured Arthur Burns, the Fed chairman at the time, to loosen up monetary policy in the run-up to the 1972 election. Ronald Reagan was equally harsh towards Paul Volcker. However, Trump’s remarks open a new chapter in the history of the relationship between politicians and central bankers, the latter traditionally seen as non-political figures who – out of virtue or necessity – stay out of the diplomatic fray.

“Trump has no intellectual or personal issues with Powell – he just finds him to be a convenient target,” said Professor Paul Wachtel, an expert on central banking who teaches at the New York University Stern School of Business. But, he added, Trump’s tantrums reflect a broader trend: “Powell has no political base of his own and bankers are a frequent target for anti-Semites and others; Trump is trading on the world’s hatreds.”

Autonomous no more
An independent central bank has not always been an axiom of global finance. The rise of monetarism in the 1980s convinced politicians that thankless tasks such as setting interest rates would be better off left to technocrats. Depoliticising monetary policy was deemed the key to unshackling central banks from the whims of public opinion and party politics; their governing boards were left alone to achieve price stability. In the UK, it was Tony Blair’s Labour government that granted independence to the Bank of England in 1997, while the European Central Bank (ECB) has been independent from the outset, with low inflation stated as a key target in its charter.

Slowly but surely, independence became the global norm, even in parts of the world where other institutions are particularly weak. A 2008 working paper from the IMF showed that the idea had been in the ascendant in emerging market economies since the 1980s, while international organisations such as the World Bank and the IMF often include central bank independence as a prerequisite to participating in loan and aid programmes. Even the People’s Bank of China, which is accountable to the State Council and the country’s ruling Communist Party, has occasionally resisted government pressure.

However, the needle seems to have moved over the past few years. In various parts of the world, the privilege of central banks to set monetary policy unperturbed by external forces is increasingly coming under fire. In July 2019, Turkish President Recep Tayyip Erdoğan abruptly sacked the governor of the country’s central bank, Murat Çetinkaya. The reason, Reuters reported, was that Çetinkaya had refused to succumb to pressure for an interest rate cut – a move that would be in line with Erdoğan’s unorthodox view that high interest rates drive up inflation.

Depoliticising monetary policy was once deemed the key to unshackling central banks from the whims of public opinion and party politics

In India, meanwhile, Governor of the Reserve Bank of India Urjit Patel cited personal reasons for resigning in December 2018, but many at the bank suggest he was forced to leave after a series of clashes with the government which pressured the bank to use its surplus to plug budget gaps, increase spending before a general election and loosen up lending to tackle a shadow banking crisis.

Overstated powers
Central banks in advanced economies have not escaped this trend. In the UK, pro-Brexit politicians rebuked the Bank of England’s forecast that a no-deal Brexit would lead to recession and the collapse of the pound, referring to it as part of an anti-Brexit smear campaign known as ‘project fear’. The Canadian governor of the bank, Mark Carney, has become a bête noire for the Tory party’s pro-Brexit faction; the MP and prominent Brexiteer Jacob Rees-Mogg has called Carney the “high priest of project fear”.

Even that pales in comparison with the salvo of insults regularly unleashed by the US president, who never misses an opportunity to fulminate against the Fed and its chairman. In October, Trump said that he’s “not even a little bit happy” about Powell’s performance – he also hinted that he may nominate economic advisor Stephen Moore and former Republican presidential candidate Herman Cain to the bank’s board. Francesco Bianchi, an associate professor of economics at Duke University, told World Finance that one explanation could be that Trump “needs the backing of the monetary authority in light of his trade war [with China] and to confirm the narrative that the economy is doing very well”.

But public criticism of the Fed does not come without consequences: in a recent paper, Bianchi, along with London Business School academics Howard Kung and Thilo Kind, provided market-based evidence that Trump’s tweets have a direct impact on expectations about monetary policy: “Market participants believe that the Fed will succumb to the political pressure, which poses a significant threat to central bank independence.” Nor is this type of criticism a privilege of America’s conservatives: Bernie Sanders, a leading figure of the Democratic Party’s left wing, has often argued that the Fed is in bed with Wall Street interests.

One reason why politicians don’t hesitate to criticise central banks is the shattered reputation of the financial sector after the Great Recession. Paul Tucker, former deputy governor of the Bank of England and author of a book on the role of central banks in modern democracies, told World Finance: “Being the ‘only game in town’ in [an effort] to stave off complete collapse and then revive the economy has, perversely, made central banks part of the political game. And avoiding complete collapse did not cure concerns about inequality or persistently weak growth.”

Some take this argument one step further, claiming that central banks should be governed as any other political institution. In his book The Power and Independence of the Federal Reserve, Peter Conti-Brown argued that the Fed’s policies have political implications, and therefore the bank should be accountable to the public through increased congressional oversight.

Another reason is that fiscal policy – a tool still controlled by national governments – is used with a light touch by politicians. Public spending programmes, once a standard response to economic downturns straight out of the Keynesian rulebook, are avoided for fear of a negative reaction from global markets. Structural reforms such as those taken by Germany in the early 2000s can ruin political careers: Germany’s Social Democratic Party still hasn’t recovered from the backlash against its Agenda 2010, a programme of welfare system and labour relation reforms that laid the groundwork for the country’s economic rebound. The result of instances like this is that central banks are left alone to pick up the pieces when things go wrong. In Europe, many central bankers have pushed governments to use fiscal policy to stimulate the economy and undertake structural reforms, but with limited results.

Facing contradictory demands, central banks often find themselves in a bind: when they step into the breach, as the Bank of England did after the Brexit referendum by cutting interest rates and pumping liquidity into the system, they are accused of interfering in politics. When they shy away from decisions that may have political repercussions, they are accused of inaction – often by politicians.

“The spread of populism has increased the temptation for politicians to misuse the central bank as a scapegoat for their own failures,” Otmar Issing, former ECB chief economist, told World Finance. “Central banks are widely seen as having become too powerful, which has undermined the acceptance of independence and reduced the threshold for attacks.”

Central banks’ power to intervene in global markets has also been overstated: although expected to have a cure for all diseases, they are frequently powerless in the face of forces they cannot control. Changes in national monetary policy often have little impact on areas such as international trade, fiscal policy or even the increasingly globalised financial system. Tucker said: “Central bankers, charged with maintaining a stable monetary system, need to be clear about what they can’t deliver, such as generating improvements in underlying dynamism (productivity growth), and stay close to base in their commentary.”

The next crisis
If there is one issue that attracts the ire of politicians, it is the figure that central banks are supposed to get right by default: interest rates. Following the crisis in 2009, central banks on both sides of the Atlantic have stuck to a policy of low interest rates in an attempt to increase money supply and stimulate the economy (see Fig 1). It is this aberration from economic orthodoxy that drives the current US president’s preference for low interest rates.

But the policy may have reached its limits, said Wachtel: “Persistent negative interest rates, such as the negative 10-year government yields in much of Europe, are unprecedented and should be a matter of concern. There is some natural real rate of interest – it is small but positive, and rates around the world have been below this for almost a decade.”

The problem has been more acute in Europe, where interest rates hit the symbolic threshold of zero in 2012 and turned negative in many countries two years later. The ECB’s loose monetary policy has caused a rift in its ranks between southern and northern countries; the former favour any measure that eases the burden of sovereign debt, while the latter bemoan the impact of low interest rates on spendthrift citizens and their savings. In his parting shot in September, outgoing ECB President Mario Draghi announced a further cut to a record low of -0.5 percent. The move caused an unprecedented uproar, with an open letter signed by former central bankers denouncing the ECB’s policies.

Issing – one of the letter’s signatories and a widely recognised architect of the euro – told World Finance: “With central bank interest rates still at zero and below, the ECB has missed the opportunity to create at least some room for action. In general, central banks with their asymmetric policy to react even on mild slowing of growth have continuously weakened their position in case of a strong downturn of the economy.” However, the ECB is unlikely to change course, said Frederik Ducrozet, an analyst at Pictet Wealth Management: “The ECB is de facto committed to asset purchases and negative rates for an extended period of time, around two years in our view, and at least until they see inflation ‘robustly converge’ towards the target… the balance of risks remains in favour of more monetary easing, not less.”

When central bank independence became a sacrosanct mantra of the financial system in the 1980s and 1990s, the goal was to tackle rampant inflation. The Maastricht Treaty required signatories to keep inflation at low rates, aiming to bring high-inflation countries such as Italy and the UK closer to the European average. This goal has been largely achieved: in the UK, inflation has fallen to an average of 2.3 percent over the last decade from its peak of 24 percent in 1975. Global inflation, meanwhile, has lingered at a moderate four percent on average over the past two decades (see Fig 2).

However, many economists warn that low inflation, or even deflation, is becoming a more worrying problem. Central banks have been constantly missing their inflation targets since the Great Recession, limiting the effectiveness of monetary policy. The reasons go beyond the remit of central banks, according to Danae Kyriakopoulou, Chief Economist at the Official Monetary and Financial Institutions Forum, a think tank specialising in central banking. She told World Finance: “The current environment of low inflation largely reflects structural factors that go beyond monetary policy and the actions of central banks. These include, for example, slowing productivity growth, weak demographics that create incentives for rising savings, and a scarcity of safe assets.”

One tool central banks have been eager to use to stimulate the economy is quantitative easing, a policy that was deemed unconventional until 2009. Over the past decade, central banks have vastly expanded their balance sheets by buying bonds and other assets. In Europe, the ECB’s balance sheet has reached the unprecedented rate of 40 percent of the eurozone’s GDP, and in September, the bank announced it will revive its €2.6trn ($2.86trn) bond-buying programme after a break of 10 months. The Bank of Japan has been following the same policy for decades, while the Fed has been pumping up liquidity through injections in the repo market.

Critics point to potential conflicts of interest, as central banks hold bonds and equities while they are expected to oversee the financial industry as a neutral regulator. “The extent to which the Bank of Japan and the ECB have been holding corporate and private sector bonds or equities creates risk that could be a concern,” Wachtel said. “The slippery slope is that they buy things to help out favoured elements of the economy. That makes the central banks no different than a government making bailouts or strategic investments.” A report by the Bank for International Settlements, released in October, found that oversized balance sheets may have distortionary effects on financial markets, including scarcity of bonds for private investors, squeezed liquidity and fewer market operators purchasing bonds.

By pumping money into markets, central banks may have created a bubble of private and sovereign debt that could spark the next  financial crisis

An even greater risk, according to critics, is that the financial system may have become addicted to cheap money. By pumping funds into markets, central banks may have created a bubble of private and sovereign debt that could spark the next financial crisis. When this hits the real economy, governments and central banks may be toothless, with budget deficits and public debts already at high levels and monetary policy having reached its limit. “There is broad evidence that the positive effects of quantitative easing have declined over time and might have given way to negative effects on market liquidity,” Issing said.

Challenges ahead
Central banks may have to enter the political fray through a completely different route: tackling climate change. Their role in dealing with the biggest challenge facing our planet has already become a hotly debated issue: in April 2019, Carney and the Governor of Banque de France, François Villeroy de Galhau, published an open letter calling for central banks to take a more active role in the fight against climate change, including measures to “integrate sustainability into their own portfolio management”. The new head of the ECB, Christine Lagarde, also favours a green agenda, promising to make this a key priority of her tenure during a confirmation hearing at the European Parliament.

Some central banks are already taking action. In November, Sweden’s central bank ditched bonds issued by oil-rich regions in Australia and Canada due to their high carbon footprints. The rest of the world’s central banks also have a role to play in the fight against climate change, Tucker said: “In their stress testing of the financial system, in order to see how far essential services (payments, credit supply, insurance) would be interrupted under certain scenarios. That’s the purpose of central banking: systemic safety and soundness.”

Many economists and politicians go one step further, advocating green quantitative easing that would push central banks to favour green bonds – fixed-income financial instruments with a strong environmental focus. Critics point to the limitations of the policy: although the issuance of green bonds surpassed the $200bn threshold in October, this remains a small fraction of total bond issuance. A bigger threat, others warn, is the politicisation of central bank decision-making through the back door. In October, Jens Weidmann, head of Germany’s central bank, rejected the use of monetary policy to support a climate-focused agenda, arguing that green quantitative easing would threaten market neutrality and undermine central bank independence.

But some change in central bank preferences might be inevitable, Kyriakopoulou said: “It is contradictory for central banks to have ‘brown’ [polluting] industries overrepresented in their portfolios on the pretext of market neutrality at the very same time that the governments they serve have signed the Paris Agreement, committing them to limit the increase in global average temperatures to below two degrees.”

Such an approach would finally break the taboo of central bank independence. Tackling a climate-driven economic crisis might be a task that is too political in nature to be left to unelected economists. Central bankers may well find themselves returning to square one, having to steer monetary policy towards certain forms of economic activity. This is where politicians might have to step in, Tucker said: “The big decisions on that would best come as legal constraints imposed by elected politicians. Otherwise, unelected central bankers would be making society’s trade-offs [on its behalf], which is adventurous without a democratic mandate. What’s at stake here could hardly be greater.”