For more than 80 years, the Bahamas has successfully attracted foreign direct investment and offered competitive wealth management services to clients from around the world. One of the key reasons for the archipelago’s success is its position as an internationally recognised centre for the provision of financial services. In fact, while the country is small in size, it has consistently proven itself to be strong in terms of products and services.
This strength has been challenged in recent years by the global consolidation of technological advancement, the region’s relative economic weakness, increased competition from other financial centres (both onshore and offshore) and regulatory pressures. To counter these issues, the Bahamian Government has begun laying the foundations for its financial services strategic outlook up until 2025. This strategy has a clear aim to cement the country as a location of choice for specialist international financial services and seeks to build on a number of the Bahamas’ strengths, including its local HR talent, well-regulated environment, technological development, product and service innovation, established infrastructure, excellent client services and friendly investment policies.
The Bahamas must articulate its legitimacy as a well-resourced, compliant financial centre that is focused on lawful international business
Current trends are pointing towards a more technology-driven financial sector that is increasingly knowledge-focused. As such, the Bahamas must be prepared to adapt its product and service offerings to these changes, while also leveraging its existing strengths to seize the opportunities being created by new and emerging developments.
Offshore, but above board
The Bahamian Government believes that fostering a continued alliance between the public and private sectors, while collaborating with both domestic and international regulators, is critical to growing the islands’ financial services industry and preserving the jobs of its citizens.
In the past, the word ‘offshore’ has conjured up negative images of financial centres. Unfortunately, the word still casts a shadow over the continuing success and tremendous growth of legitimate private banking and wealth management businesses in well-regulated jurisdictions like the Bahamas. The government, therefore, believes the Bahamas must articulate its legitimacy as a responsible, well-resourced and compliant financial centre that is focused on lawful international business – in other words, a centre that is committed to the highest possible standards of service delivery, transparency and cooperation.
As such, the Bahamian Government is dedicated to maintaining the integrity of the country’s financial services sector and ensuring full transparency in line with its international obligations – all while balancing clients’ need for safety and confidentiality. To this end, the Bahamas has been proactive in the global fight to increase tax transparency, complying with international regulatory initiatives that help tackle tax avoidance and evasion, combat money laundering and prevent terrorist financing.
The Bahamas will not allow its financial services sector to be compromised and remains committed to ensuring that it is a transparent, clean and compliant jurisdiction. It has already demonstrated this commitment through its swift response to the new international regulatory initiatives developed by the OECD, EU and Financial Action Task Force, allocating substantial human and monetary resources to ensure the necessary legislation and policies have been implemented.
A piece of paradise
Having recognised the importance of adopting a modern, progressive and development-focused immigration framework, the Bahamas’ Ministry of Financial Services has developed a tax residency programme that can serve as a gateway to more permanent residence for high-net-worth individuals. This programme grants successful applicants the right to reside in the Bahamas for a period of up to three years and bestows upon them a certificate of tax residence.
To maintain access to these benefits, however, investors must make the Bahamas their home (or main) residence, living in the country for at least 90 days and declaring they will spend less than 183 days in any other single country. If they fail to abide by these rules, a ‘substantial presence test’ will be conducted to ascertain whether their benefits should be withdrawn.
The ministry also recognises that the issue of residency is hugely important given global developments in tax transparency. With this in mind, the concept of residency – and, specifically, tax residency – in the Bahamas has been carefully defined. This has helped the country’s financial services sector remain progressive, while also keeping up to date with a changing global landscape.
As always, a fine balancing act must be struck. The Bahamas will continue to abide by the highest regulatory standards – both domestic and international – while delivering new products and services that maintain the archipelago as one of the world’s most respected providers of financial services.
In 2019, the issue of climate change rose to the top of the global agenda. People from around the world took to the streets in a series of large-scale protests, walking out of their schools and workplaces to demand urgent action on global warming. The subject has dominated newspaper headlines and international political conversations, so much so that Oxford Dictionaries declared ‘climate emergency’ its word of the year for 2019.
But citizens aren’t just looking to their political leaders to drive change. Increasingly, consumers are calling on businesses to play their part in tackling global warming, with companies’ environmental credentials coming under greater scrutiny. This significant shift in public consciousness, coupled with more stringent government regulations on climate change, has prompted businesses of all sizes to review their environmental, social and governance (ESG) policies, putting sustainability firmly at the heart of their operations.
More than 200 of the world’s most recognisable companies – including IKEA, Apple, Google, Nike and Coca-Cola – have already joined the RE100 initiative, committing to using 100 percent renewable electricity across their global operations by 2050 at the latest. This pledge is just the tip of the iceberg, with many other global companies also taking steps to reduce their carbon footprint.
As businesses across the globe begin to take real action to tackle climate change, World Finance introduces its very first Sustainability Awards. The winners of these inaugural awards have shown an admirable commitment to environmentalism and sustainability, and are making the business world a much greener place.
Preparing for the future
In the past, sustainability was something of a corporate buzzword, but it has since become a priority for all forward-thinking businesses. Consumers are growing more environmentally conscious, and this is reflected in how they are spending their money. According to a report by Nielsen, products with sustainable claims – such as being carbon neutral or ethically sourced – sell better than items without such credentials. What’s more, the study found that consumers are willing to pay more for the sustainable choice. With the public responding positively to eco-friendly products and sustainable brands, it’s clear that going green is not just good for the planet – it’s good for business, too.
In the past, sustainability was something of a corporate buzzword, but it has since become a priority for all forward-thinking businesses
Indeed, embracing sustainability initiatives can improve a company’s financial performance and public image. Research carried out by Deutsche Bank shows that companies with high ESG ratings actually have a lower cost of debt and equity, and tend to outperform the market in the medium and long term. Investors are also moving away from ‘sin stocks’ and are looking to create low-carbon portfolios with eco-conscious companies. As shareholders get serious about sustainability, prioritising ESG initiatives might be the key to long-term success.
Setting out the business case for establishing sustainable development goals, the Business and Sustainable Development Commission has suggested that companies could unlock up to $12trn in savings and revenue by 2030 if they commit to pursuing a low-carbon future. Jeremy Oppenheim, programme director at the commission, said in 2017 these new goals “have the potential to trigger a new competitive race to the top”. He added: “The faster CEOs and boards make the Global Goals [for Sustainable Development] their business goals, the better the world and their companies will be.”
Tracking footprints
In 2016 alone, companies on the Fortune 500 saved approximately $3.7bn by switching to renewable energy sources and reviewing their energy efficiency. In the years since, renewable energy has only become more accessible and affordable, encouraging a number of other companies to follow suit and make the switch to green power. In the UK, for example, businesses consume 56 percent of the nation’s total electricity, meaning individual companies have the potential to considerably reduce Britain’s fossil fuel consumption. Energy is just one factor that businesses can address to become more sustainable in their practices.
The first step for any company is to measure its carbon footprint. When doing so, it is important to audit the company’s supply chain, as this can be an emissions-heavy element for many businesses. According to the Carbon Disclosure Project’s Global Supply Chain Report 2019, emissions from a company’s supply chain are around 5.5 times higher than its direct operations, so this cannot be left out of a comprehensive carbon footprint analysis. Addressing emissions in this area might involve switching suppliers or looking at different options for materials, but it could also have a significant influence on reducing a company’s environmental impact.
Once a business understands its carbon footprint and where it might be losing energy, it can get to work on becoming more energy efficient. From there, in addition to considering a switch to renewables, there are a number of other steps that companies can take to reduce their carbon footprint. Transport, for example, is likely to be another highly polluting area, so businesses could consider switching to electric or hybrid vehicles, as well as incentivising employees to use eco-friendly modes of transport during their commute.
Reassessing the use of paper and plastic can also have a positive impact on reducing day-to-day waste, and properly implemented recycling systems can stop reusable materials from ending up in landfill. From large-scale changes, such as committing to 100 percent renewable energy, to more minor, office-wide initiatives, every change will contribute to making the business world more sustainable.
Teething troubles
While sustainable goals present businesses with a wealth of opportunities, they also pose several challenges. Companies certainly stand to benefit financially from embracing sustainability, with cost savings, increased shareholder interest and improved brand perception all motivating businesses to go green. But becoming an environmentally sustainable company is a complex process, and one that takes a considerable amount of time and planning. Time, however, is a luxury that businesses no longer have.
Since the signing of the Paris Agreement in 2016, governments around the world have been pressing ahead with policies to tackle global warming, introducing stringent regulations that aim to reduce carbon emissions. From the UK’s newly established diesel tax to ultra-low emissions zones, new rules are transforming our societies and driving change. But if businesses are slow to adapt to these eco-friendly expectations, they have much to lose – not least, their reputations.
Environmentalism is no longer a fringe issue in the business world, but one that will define companies’ growth plans in the years to come. The winners of the World Finance Sustainability Awards 2019 have shown a commitment to ESG policies in all aspects of their operations and have put green initiatives at the heart of their long-term visions. For an insight into some of the brightest names in the world of corporate sustainability, take a look at this year’s winners.
World Finance Sustainability Awards 2019
Automotive car production
Audi
Engineering
WSP Global
Shipping
Wärtsilä
Real estate
Vornado Realty Trust
Kitchens
TUKC
Investment
TOBAM
Tissues
The Cheeky Panda
Energy
TenneT Holding
Machinery and electrical equipment
Stanley Black & Decker
The global insurance sector is undergoing an exciting transformation. This largely traditional industry, which can trace its roots back to the merchant traders of ancient Babylon, has firmly entered the digital age. Over the past two decades, technology has redefined the insurance landscape, opening companies up to new opportunities and challenges.
Digitally savvy consumers have grown to expect on-demand, personalised services from their insurance providers, with smartphones radically transforming the customer service experience. In addition to managing these evolving expectations, traditional insurance companies must now compete with the emergence of highly digitalised ‘insurtech’ firms. Another by-product of the technological revolution, these nimble start-ups put cutting-edge innovation, such as artificial intelligence (AI) and the Internet of Things (IoT), at the heart of their operations, generating significant investor interest and expanding into spaces previously held only by established insurance behemoths.
To deal with shifting customer expectations and an increasingly competitive market, many insurance providers are branching out of risk-based products and have begun to focus on developing a wide range of non-insurance services to supplement their current offerings. While the insurance industry has historically provided protective products to help clients when things go wrong, the sector’s future may well lie in preventative services that enable customers to identify and avoid risks before they happen.
As these new challenges and changes sweep through the industry, insurance providers must adapt accordingly. The winners of this year’s World Finance Global Insurance Awards have shown that they are innovative, resilient and forward-thinking enough to successfully navigate the testing times ahead.
Tech-enabled services are allowing established insurers to explore new income streams and diversify their services away from the traditional, protective products of the past
Data is power
Technology underpins many of the trends affecting the insurance industry. Digital innovation has enabled insurance companies to not only better serve their customers, but to better understand them, too. The advent of the IoT and AI has given companies access to incredible amounts of useful data, helping them create a better picture of who their customers are and what products will best suit their lifestyles. By analysing records from telematics – devices that collect data from cars – and wearable technologies such as smartwatches and fitness trackers, insurers can create a profile of their customers based on their habits and behaviour, offering them usage-based policies and personalised products that are tailored to their needs.
Of course, it is understandable that insurance providers might feel wary of carrying out such large-scale data collection. Insurance companies must comply with data protection regulations and guidelines or risk hefty fines, as well as a loss of consumer trust and support. But for the companies that successfully tap into big data and analytics – all while adhering to regulations – these new technologies open up a wealth of lucrative possibilities.
Indeed, personalised products are something of a win-win solution for customers and insurers. Customers can enjoy reduced premiums as a result of the data they share, with black box telematics devices being a prime example of this trend. These smart devices can measure a number of factors when driving, such as braking, speed and acceleration, creating a driving profile for whoever is sitting behind the wheel. Sensible drivers could, therefore, be rewarded with lower premiums, which might prove particularly appealing to younger motorists who often face high insurance bills. Meanwhile, the insurance companies behind these data-driven policies can enjoy improved customer satisfaction, while also benefitting from more accurate risk assessment.
New technology is rapidly transforming the insurance sector, meaning established firms need to keep up with the rate of change if they wish to stay profitable in the years to come. This is especially true given the growth of insurtech companies, which are steadily eating into the market share held by traditional insurers. The successful adoption of new technology is undoubtedly the key to future success in the insurance sector, and if firms cannot effectively exploit systems such as AI and the IoT, they risk being left behind.
A relationship for life
As technology continues to redefine customer expectations, it seems that traditional insurance products aren’t enough to attract new clients and retain existing ones. Instead, the future could well see non-insurance services and add-ons, which focus on prevention rather than protection, become the frontrunners.
This shift away from insurance products might seem like an unusual step for insurers to take, but it could yield significant rewards for those bold enough to branch out. According to research carried out by Deloitte, 45 percent of consumers believe that the offering of non-insurance products is the most important factor when choosing an insurer. Insurers have been quick to respond to this burgeoning interest in non-insurance services, and the same study shows that almost a quarter of premium volumes now come from products and services that didn’t exist five years ago.
The majority of these services are technology-driven and help alert customers to potentially risky scenarios that might lead to an insurance claim. When it comes to home protection, for example, some firms now offer to install leak detection kits in their customers’ homes. Some health insurers, meanwhile, have begun to provide customers with personalised exercise and dietary advice. UK-based health insurance firm Vitality has taken things one step further, offering an array of awards to customers who opt-in to wearing a fitness tracker.
These new, tech-enabled services are allowing established insurers to explore new income streams and diversify their services away from the traditional, protective products of the past. By building up these value-added products, insurers can move away from simply being there for customers when something goes wrong. Instead, preventative services allow insurers to have a more active and ongoing conversation with their clients, creating a relationship for life.
Human touch
Even as the insurance sector embraces new technology and digital innovation, it is important to remember the role that good customer service plays at any leading firm. According to Deloitte, 57 percent of insurers believe that access to friendly and knowledgeable staff members is the most effective way to maintain customer loyalty.
Customers are increasingly choosing to communicate with their insurance providers online, and these virtual interactions must be as successful as any that happen over the phone. In today’s digital world, clients expect around-the-clock customer care as standard, and are demanding transparency, speed and efficiency in their interactions with insurance providers – right down to their communications with company chatbots on social media. With consumers expecting rapid responses and personalised care, insurance firms must ensure that customer service remains a priority. We might be entering a digital future, but insurers can’t afford to lose their human touch.
Against this backdrop of rapid transformation, some firms have emerged as clear industry leaders. The World Finance Global Insurance Awards 2019 celebrate the industry’s most innovative players, shining a light on the insurers that are helping to drive the sector forward.
World Finance Global Insurance Awards 2019
Argentina
General – MetLife
Life – MetLife
Australia
General – IAG
Life – Zurich Australia
Austria
General – UNIQA Group
Life – Vienna Insurance Group
Bahrain
General – Gulf Union Insurance
Life – Bahrain National Life Assurance
Bangladesh
General – Nitol Insurance
Life – Popular Life Insurance Company
Belgium
General – Ethias
Life – Baloise
Brazil
General – Allianz Brazil
Life – Brasilprev
Bulgaria
General – Armeec Insurance
Life – UNIQA Life Insurance
Canada
General – RBC Insurance
Life – Canada Life
Caribbean
General – Guardian Group
Life – ScotiaLife Financial
Chile
General – ACE Seguros de Vida
Life – SURA
China
General – China Pacific Insurance
Life – Ping An Life Insurance
Colombia
General – Liberty Seguros
Life – Seguros Bolívar
Costa Rica
General – ASSA Compañía de Seguros
Life – ADISA
Cyprus
General – General Insurance of Cyprus
Life – Eurolife
Czech Republic
General – Komercˇní banka
Life – Allianz pojišt’ovna
Denmark
General – Tryg
Life – Danica Pension
Egypt
General – Allianz Egypt
Life – Allianz Egypt
Finland
General – Fennia Mutual Insurance
Life – Fennia Life
France
General – Covéa Insurance
Life – SCOR
Georgia
General – Aldagi
Life – Aldagi
Greece
General – Ethniki Hellenic General Insurance
Life – NN Hellas
Hong Kong
General – China Taiping Insurance
Life – Habib Bank Zurich (Hong Kong)
Hungary
General – Allianz Hungária
Life – Magyar Posta Életbiztosítás
India
General – ICICI Lombard
Life – Max Life Insurance
Indonesia
General – Asuransi Jasa Indonesia
Life – Asuransi Jiwasraya
Israel
General – Harel Insurance
Life – Clal Insurance
Italy
General – UnipolSai
Life – Poste Vita
Jordan
General – Middle East Insurance Company
Life – Arab Orient Insurance Company
Kazakhstan
General – Nomad Insurance
Life – Kazkommerts-Life
Kenya
General – CIC Insurance Group
Life – Britam
Kuwait
General – Kuwait Insurance
Life – Al Ahleia Insurance
Lebanon
General – AXA Middle East
Life – Bancassurance
Luxembourg
General – AXA Luxembourg
Life – Swiss Life
Malaysia
General – Etiqa
Life – Hong Leong Assurance Berhad
Malta
General – GasanMamo Insurance
Life – HSBC Life Assurance Malta
Mexico
General – GNP
Life – Seguros Monterrey New York Life
Netherlands
General – ABN AMRO
Life – ING Netherlands
New Zealand
General – Tower Insurance
Life – Asteron Life
Nigeria
General – Zenith Insurance
Life – FBNInsurance
Norway
General – Tryg
Life – Nordea Liv
Oman
General – Oman United Insurance
Life – Dhofar Insurance
Pakistan
General – Adamjee Insurance
Life – EFU Life
Panama
General – ASSA Compañía de Seguros
Life – Pan-American Life Insurance Group
Peru
General – RIMAC Seguros
Life – MAPFRE
Philippines
General – Standard Insurance
Life – BPI-Philam Life Assurance
Poland
General – UNIQA Group
Life – MetLife
Portugal
General – Allianz Seguros
Life – Grupo Ageas Portugal
Qatar
General – Qatar General Insurance
Life – Q Life and Medical Insurance
Romania
General – ERGO Group
Life – Allianz-Tiriac
Russia
General – AlfaStrakhovanie
Life – Renaissance Zhizn Insurance
Saudi Arabia
General – Al Rajhi Takaful
Life – MEDGULF
Serbia
General – Generali Osiguranje
Life – Generali Osiguranje
Singapore
General – AIA Singapore
Life – AIA Singapore
South Korea
General – Samsung Life
Life – Hanwha Life Insurance
Spain
General – BBVA Seguros
Life – Seguros RGA
Sri Lanka
General – HNB General Insurance
Life – Ceylinco Life Insurance
Sweden
General – Trygg-Hansa
Life – Folksam
Switzerland
General – Helvetia
Life – Swiss Life
Taiwan
General – Cathay Century Insurance
Life – Fubon Life Insurance
Thailand
General – The Viriyah Insurance
Life – Thai Life Insurance
Turkey
General – Zurich Sigorta
Life – Anadolu Hayat Emeklilik
UAE
General – ADNIC
Life – ADNIC
UK
General – AXA UK
Life – Legal & General
US
General – Progressive
Life – Lincoln Financial Group
Uzbekistan
General – Uzagrosugurta
Life – O’zbekinvest Hayot
Over the past five years, market volatility has become the new normal for the oil and gas industry. Ongoing trade disputes, geopolitical tension and sanctions on oil-exporting nations have sent crude prices oscillating, while global demand has been unpredictable. Amid all this uncertainty, though, there has been a sense of cautious optimism sweeping the sector.
Valuable lessons have been learned from the 2014 oil crash and the downturn that followed. With crude now swinging between $60 and $70 per barrel, prices might be far from the historic highs of the early 2010s, but they have certainly picked up since their post-crash slump. These higher, healthier prices are decidedly encouraging, and the industry has shown remarkable resilience in the face of volatility. Global growth is also expected to pick up to 3.6 percent in 2020, which could bolster demand.
The turbulence of recent years has shown that the oil and gas sector is able to cope with hardships, from supply chain disruption to sustained low prices. But, as we look towards 2020 and beyond, the industry’s biggest challenge is much more existential. Climate change has been described by the UN as “the defining issue of our time”, and we are witnessing a global push towards green energy sources, prompting oil and gas companies to reassess what their role might be in the future. This year’s World Finance Oil and Gas Awards celebrate the companies that meet such challenges with confidence and a will to succeed.
Go green or go home
Since the signing of the landmark Paris Agreement, the world has been moving towards a low-carbon future. Renewable energy is set to play a crucial role in this transition, helping countries meet their ambitious emissions targets and reduce their carbon output. According to British energy giant BP, renewables will be the world’s main source of power by 2040, with green energy accounting for around 50 percent of electricity in regions such as Europe. Renewable energy is predicted to grow in popularity faster than any other fuel in history, and is already generating 85 percent of the growth in energy supply.
The question of sustainability is unavoidable, and oil and gas companies of all sizes need to examine how they can make their existing operations more environmentally friendly
While green energy is becoming more commonplace, fossil fuels are not set to disappear anytime soon. Indeed, many industry experts are predicting that the demand for oil and gas will continue to grow over the next two decades, driven primarily by emerging markets in China and India. In fact, BP believes oil demand will not hit its peak until the mid-2030s if the current rate of change continues. This leaves oil and gas companies in something of a double bind – they must produce enough energy to meet this growing demand, while also reducing their carbon emissions.
Firms are looking to deal with this challenge in a number of ways: larger companies can use their deep pockets to acquire smaller green energy providers, allowing them to diversify into the world of renewable energy without having to build the infrastructure from scratch. Others – Denmark’s Ørsted being a prime example – are transforming themselves into green energy companies by phasing out fossil fuels and shifting towards low-carbon alternatives. Ørsted has cut its carbon emissions by over 50 percent since 2006 by refocusing its business on wind and solar energy. As stakeholders and consumers grow more conscious of environmental issues, we may see similar pivots to renewables from leading oil and gas companies in the years to come.
A comprehensive clean-up
For smaller companies with less financial flexibility, however, these large-scale transformations and ambitious acquisitions simply might not be feasible. Fortunately, there are several cost-conscious steps that companies can take to improve their services and appeal to an increasingly eco-friendly customer base.
The question of sustainability is unavoidable, and oil and gas companies of all sizes need to examine how they can make their existing operations more environmentally friendly. This is a practical way for smaller companies to reduce carbon emissions, as it doesn’t require a costly expansion into alternative energy sources. By eliminating methane and CO2 leaks from existing infrastructure, properly maintaining equipment and considering carbon offsetting strategies such as reforestation, companies can make their current operations more effective and less environmentally damaging.
Moving forward, oil and gas companies must also consider the environmental impact of decommissioning their ageing rigs. This poses one of the greatest challenges to companies working in the industry, from both a logistical and financial standpoint. A huge number of offshore rigs will reach the end of their production cycle over the next two decades, and these facilities need to be safely dismantled and disposed of. According to a report by IHS Markit, approximately 2,000 offshore rigs will need to be decommissioned by 2040, at a cost of around $13bn a year. With thousands of rigs, platforms and pipelines coming to the end of their life, oil and gas companies need to devise thorough decommissioning plans that are cost-effective and considerate of the environment.
Smart solutions
The oil and gas sector has been slow to embrace new technology. It is only in recent years that companies have begun to tap into artificial intelligence (AI), robotics, the Internet of Things and blockchain, but these cutting-edge systems are already transforming the industry. As uncertainty remains over oil prices and demand, new technology is helping companies to effectively cut costs and streamline their operations, enabling them to better withstand external market shocks.
Smart drilling, for example, has been designed to boost efficiency and has the potential to improve well productivity by up to 30 percent, while cutting construction times considerably. AI and machine learning, meanwhile, are enabling companies to use data in new ways. Companies can harness these advanced technologies to identify trends and pinpoint poor performance, as well as gauging the risks of new projects. AI can be applied at every level of a company, improving efficiency across operations, from offshore rigs to onshore head offices. While not yet as common as AI and machine learning, blockchain also offers a valuable means of simplifying processes and reducing costs – particularly when it comes to supply chains. Digitalisation is drastically reshaping the industry, and companies cannot afford to fall behind their competitors when it comes to adopting the latest technology.
In an industry marked by uncertainty and changeability, success is reserved for the most forward-thinking and adaptable companies. The winners of this year’s World Finance Oil and Gas Awards see opportunity where others see challenges, demonstrating innovation and ambition even in testing circumstances.
World Finance Oil & Gas Awards 2019
Best Fully Integrated Company
Africa: NNPC
Asia: PETRONAS
Middle East: Qatar Petroleum
Eastern Europe: Lukoil
Western Europe: Royal Dutch Shell
Latin America: Petrobras
North America: ExxonMobil
Best Independent Company
Africa: Seplat Petroleum
Asia: MedcoEnergi
Middle East: Genel Energy
Eastern Europe: Irkutsk Oil Company
Western Europe: Wintershall Dea
Latin America: Petro-Victory Energy
North America: PEDEVCO
Best Exploration & Production Company
Africa: LEKOIL
Asia: PTTEP
Middle East: PDO
Eastern Europe: Volga Gas
Western Europe: Chrysaor
Latin America: Vista Oil & Gas
North America: W&T Offshore
Best Downstream Company
Africa: Rainoil
Asia: PETRONAS
Middle East: ADNOC Refining
Eastern Europe: Tatneft
Western Europe: Repsol
Latin America: YPF
North America: Valero Energy
Best Upstream Service & Solutions Company
Africa: Century Group
Asia: China Oilfield Services Company
Middle East: MB Petroleum Services
Eastern Europe: Schlumberger
Western Europe: Archer
Latin America: Baker Hughes
North America: National Oilwell Varco
Best Downstream Service & Solutions Company
Africa: Chrome Group
Asia: Puma Energy
Middle East: Q8
Eastern Europe: Honeywell UOP
Western Europe: VARO Energy
Latin America: Rodoil
North America: Motiva Enterprises
Best Drilling Contractor
Africa: ODENL
Asia: Dynamic Drilling
Middle East: ADNOC Drilling
Eastern Europe: Maersk Drilling
Western Europe: Valaris
Latin America: DLS Archer
North America: Nabors Industries
Best EPC Service & Solutions Company
Africa: Nestoil
Asia: WorleyParsons
Middle East: Arkad Engineering & Construction
Eastern Europe: McDermott Wuchuan
Western Europe: Wood Group
Latin America: Techint Engineering & Construction
North America: Bechtel
Best Sustainability Company
Africa: Axxela
Asia: PTT
Middle East: Qatar Petroleum
Eastern Europe: Hellenic Petroleum
Western Europe: Equinor
Latin America: Ecopetrol
North America: Pioneer Natural Resources
Best CEO
Africa: Austin Avuru, Seplat
Asia: Takayuki Ueda, INPEX
Middle East: Amin H Nasser, Saudi Aramco
Eastern Europe: Marina Sedykh, Irkutsk Oil Company
Western Europe: Patrick Pouyanné, Total
Latin America: Miguel Galuccio, Vista Oil & Gas
North America: Joe Gorder, Valero Energy
Best Oil & Gas Law Firm
Africa: Templars
Asia: Ashurst
Middle East: Latham & Watkins
Eastern Europe: CMS
Western Europe: White & Case
Latin America: Canales Auty
North America: Maalouf Ashford & Talbot
In a remarkably short space of time, digitalisation has revolutionised the world of banking. Nowadays, there’s nothing unusual about customers paying for items with the tap of an app, or checking their bank balance on their smartphone while on the move. Advanced technologies have transformed the way we bank, with remote, on-demand services becoming the new normal.
Mobile banking has fast become the go-to method for customers looking to review their spending, transfer money and make payments. By 2021, consulting firm Caci predicts mobile banking will overtake high street branch visits in the UK, with consumers increasingly opting for the convenience of banking through their portable devices. As our lives become more digitalised, customers have had their expectations defined by other industries – particularly online retail – and are now demanding the same round-the-clock service from their banks.
For younger generations – and digital natives in particular – convenient, highly personalised mobile services are expected to be the standard. To keep up with these evolving preferences, traditional banks must ensure they are successfully incorporating the latest technology into their operations, while also anticipating what the next digital trend might be. For those that manage to stay abreast of these rapid developments, digitalisation presents a number of exciting and potentially lucrative opportunities. On the other hand, those who fall behind risk losing ground to their more innovative competitors.
With new technology rewriting the rulebook for financial institutions across the globe, it’s clear that the banking industry is at a crucial moment in its history. Decisions made today will have a profound impact in the years to come, meaning banks cannot afford to make any digital missteps. The World Finance Digital Banking Awards 2019 celebrate the firms that are leading the way with their digital strategy, prioritising innovation and setting a path for future growth.
Time to act fast
We are now living in a smartphone-filled society. These devices are a fixture of modern life and have created an ‘always on’ culture where most of us have grown accustomed to 24/7 access to the internet. At the touch of a button, smartphone users have almost limitless access to a wealth of information, various forms of entertainment, social networking sites, online shopping channels and, perhaps most significantly, an unprecedented means of communication with businesses and brands.
With new technology rewriting the rulebook for financial institutions across the globe, it’s clear that the banking industry is at a crucial moment in its histor
As such, customers have grown to expect remote, round-the-clock customer care from their financial service providers. But rapid responses aren’t enough on their own – the entire customer service experience needs to be tailored to each customer as personalisation rises up the list of customer demands. The runaway success of fintech start-ups reflects this growing appetite for personalised services.
Traditional banks, meanwhile, have learned from the success of these tech-savvy start-ups and are now using advanced technology to improve their customer service. The most significant example of this is the widespread adoption of artificial intelligence (AI), which banks are using to deliver frictionless, 24/7 customer care. Research by IHS Markit shows that the business value of AI in banking was $41.1bn in 2018.
In the same year, PricewaterhouseCoopers found that 72 percent of business decision-makers believed AI would be the leading business advantage of the future. AI-powered chatbots allow banks to offer convenient, flexible customer support, available from any location and at any time, day or night. As these systems become increasingly sophisticated, they have the potential to replace traditional communications channels such as email, phone and text, especially among younger, more digitally literate consumers.
Chatbots aren’t the only way banks are strengthening their relationships with customers. The advent of biometric identification – such as iris scanning and fingerprint recognition – has allowed banks to offer clients an additional layer of security to their online interactions, responding to a growing demand for more personalised security measures. In an age when data protection and online security is a top priority for many, this enhanced feature helps put customers’ minds at rest.
Unlocking insights
Biometric identification and AI-powered chatbots are perhaps the two most noticeable ways that banks are employing new technology in their customer-facing operations. But behind the scenes, big data might be the most important tool available to financial service providers. Each day, banking customers generate vast amounts of data through credit card transactions, cashpoint withdrawals and other purchases and payments. Every customer has their own transaction footprint containing plenty of useful information about their spending and saving habits.
For banks, this data – if collected and analysed effectively – presents a number of exciting opportunities. By tracking spending patterns, banks can better understand their clients, creating detailed profiles for each customer. This enables banks to offer greater product personalisation, helping them to devise new products and services that are tailored to customers’ specific needs.
What’s more, the successful analysis of big data allows for improved fraud detection, as banks are able to use machine learning to pinpoint transactional behaviour that differs from customers’ regular banking habits. In 2018, 14.4 million people were victims of fraud, with out-of-pocket fraud costs reaching $1.7bn. As the threat of online fraud looms large for many digital banking customers, data-enhanced fraud detection is certainly an area worth investing in over the coming years.
In safe hands
The digital transformation of the banking industry has opened traditional financial service providers up to a wealth of opportunities, helping them boost efficiency while cutting costs. This significantly improves their customer service operations. However, the digital era also comes with its fair share of challenges, and banks must take care to protect themselves and their customers from the risks that accompany increased digitalisation.
According to a 2019 report by cyber intelligence firm IntSights, over 25 percent of all malware attacks in 2018 were targeted at banks and financial services organisations, making the finance industry the worst-hit professional sector. The study also recorded a 212 percent year-on-year increase in stolen credit card data and a 102 percent increase in malicious apps. To combat these aggressive attacks, banks of all sizes must prioritise investment in threat detection and online security. Failing to do so places institutions at risk of suffering a targeted attack, potentially resulting in regulatory fines, sky-high legal costs and irreparable reputational damage.
As we begin a new decade, it is remarkable to reflect on how technology has transformed the banking sector. Services that seemed impossible a few short years ago are now accepted as commonplace, and banks are only beginning to scratch the surface when it comes to advanced technologies. The sector is moving towards a dynamic future, and a handful of innovative institutions are leading the way. The World Finance Digital Banking Awards 2019 highlight those firms at the very forefront of this exciting digital drive.
World Finance Digital Banking Awards 2019
Best Mobile Apps
Andorra
MoraBanc App – MoraBanc
Angola
BFA App – Banco de Fomento Angola
Austria
George-App – Erste Bank
Botswana
SC Mobile Botswana – Standard Chartered Bank
Brazil
Airfox – Airfox
Cambodia
Sathapana Mobile – Sathapana Bank
China
HSBC Mobile Banking – HSBC
Costa Rica
Banca Móvil – BAC Credomatic
Côte d’Ivoire
SC Mobile (CDI) – Standard Chartered Bank
El Salvador
Banca Móvil – BAC Credomatic
Finland
Ferratum Mobile Bank – Ferratum Bank
France
BRED – BRED Bank
Germany
N26 – N26
Ghana
SC Mobile Ghana – Standard Chartered Bank
Greece
Winbank Mobile – Piraeus Bank
Guatemala
Banca Móvil – BAC Credomatic
Honduras
Banca Móvil – BAC Credomatic
Hungary
MKB Mobilalkalmazás – MKB Bank
Italy
Intesa Sanpaolo Mobile – Intesa Sanpaolo
Kenya
SC Mobile Kenya – Standard Chartered Bank
Lebanon
Cedrus Mobile Banking – Cedrus Bank
Mexico
BBVA Mexico – BBVA Mexico
Mozambique
Via Daki – BCI
Netherlands
Bunq – Bunq
Nicaragua
Banca Móvil – BAC Credomatic
Nigeria
Access Bank – Access Bank
Panama
Banca Móvil – BAC Credomatic
Philippines
UnionBank Online – Union Bank of the Philippines
Portugal
ActivoBank – ActivoBank
Singapore
Frank – OCBC Bank
Spain
Openbank – Openbank
Tanzania
SC Mobile Tanzania – Standard Chartered Bank
Turkey
Garanti BBVA Mobile – Garanti BBVA Bank
UAE
Snapp – Mashreq Bank
Uganda
SC Mobile Uganda – Standard Chartered Bank
UK
Monzo Bank – Monzo
Zambia
SC Mobile Zambia – Standard Chartered Bank
Zimbabwe
SC Mobile Zimbabwe – Standard Chartered Bank
Best Consumer Digital Banks
Andorra
MoraBanc
Angola
Banco de Fomento Angola
Austria
Erste Bank
Botswana
Standard Chartered Bank
Brazil
Airfox
Cambodia
Sathapana Bank
China
HSBC
Costa Rica
BAC Credomatic
Côte d’Ivoire
Standard Chartered Bank
El Salvador
BAC Credomatic
Finland
Ferratum Bank
France
BRED Bank
Germany
N26
Ghana
Standard Chartered Bank
Greece
Piraeus Bank
Guatemala
BAC Credomatic
Honduras
BAC Credomatic
Hungary
MKB Bank
Italy
Intesa Sanpaolo
Kenya
Standard Chartered Bank
Lebanon
MEAB Bank
Mexico
BBVA Mexico
Mozambique
BCI
Netherlands
Bunq
Nicaragua
BAC Credomatic
Nigeria
Access Bank
Panama
BAC Credomatic
Philippines
Union Bank of the Philippines
Portugal
ActivoBank
Singapore
OCBC Bank
Spain
Openbank
Tanzania
Standard Chartered Bank
Turkey
Garanti BBVA Bank
UAE
Mashreq Bank
Uganda
Standard Chartered Bank
UK
Monzo
Zambia
Standard Chartered Bank
Zimbabwe
Standard Chartered Bank
Best Banking and Finance Software Solutions Provider
ICS Financial Systems
Century Group is the largest indigenous operator of floating production storage and offloading vessels (FPSOs) in sub-Saharan Africa. Nigeria is the largest oil and gas producer in Africa, but the industry has endured a long history of political challenges. Century’s Head of Business Strategy, Dr Preye Angaye, explains those challenges and how the group has overcome them; while Head of Corporate Affairs Karl Harris outlines Century’s successes this year and discusses the importance of being a proudly Nigerian brand in the oil and gas industry.
World Finance: I’m with Dr Preye Angaye and Karl Harris from Nigeria’s Century Group. Century is the largest indigenous operator of floating production storage and offloading vessels in sub-Saharan Africa. Nigeria is the largest oil and gas producer in Africa, but the industry has endured a long history of political challenges.
Dr Preye, talk to me about those political challenges, and how they’re impacting investment in the oil and gas industry.
Dr Preye Angaye: Well, the political challenges we’ve had are not necessarily particular to Nigeria, but yeah.
They’ve bordered around the policy, taxation, and the operational environment. So if for instance it takes a longer time to arrive at policies that would give confidence to investors, then that would also stand as a challenge.
However, I think the government of the day has not really done too badly in recent times. We’ve had the petroleum industry governance bill passed, and the Deep Offshore Act has also in recent times come on-stream.
We’ve also had policies surrounding the local content, which tries to encourage indigenous participation. And I think on the whole there’s better corporate governance around oil and gas industry operations at the moment. So yes, we’ve had challenges, but I think we’re doing quite well.
World Finance: Have there been other challenges that the industry has faced?
Dr Preye Angaye: We’ve had issues relating to capital. When you think of the oil and gas industry, it’s basically a capital intensive business – especially when you think of gas exploration. So capital has actually been an issue, but Century Group has been able to build partnerships – so we usually have pride in our financial capability in handling problems related to capital.
And then there’s also the issue of a skills gap – so there are certain aspects of the oil and gas operations that need some depth of understanding, and we still find out that there are some gaps. But over time we’ve been able to – through partnerships and further training – bridge such gaps. So I think we’re doing pretty well.
World Finance: So how does Century work with clients to deliver value despite those challenges?
Dr Preye Angaye: We’ve always ensured that activities are carried out efficiently, and safety is always the watchword. So most clients walk up to us and ask that a particular thing be delivered; but we go beyond that. We try to understand exactly what they expect of us, and then we see what other add-ons we can bring onto the table – obviously creating opportunities for ourselves. It becomes a win-win situation for both of us.
Karl Harris: Our secret wand remains our people. Through the years we’ve succeeded in engaging people that understand the vision and drive of the company: enabling people, solving problems, and creating value.
World Finance: Now, Century is proudly 100 percent Nigerian – how important is this to you as a company, and to the future of the local industry?
Karl Harris: Well, it’s very, very important. Through the years we consider our humble beginning and where we are track record, you realise that we’ve come a long way. It took a lot of hard work, commitment, integrity. But here we are: we still don’t know yet where we are going, but we have so much more to achieve.
As an African brand, we’re very proud to be 100 percent Nigerian, because we stand as a symbol of possibilities to several other institutions out there in Africa. Like in recent times a Ghanaian exploration company – fully Ghanaian – did major exploration work off the coast, and discovered oil. The first time an African brand is doing that!
Several other companies or brands within Africa have come to realise that there’s no limitation to their dreams; their dreams are valid.
World Finance: And what does the future hold for Century Group?
Karl Harris: A very beautiful future, I must say. The year in focus now, 2019, has been awesome. Within this year 2019 alone, Century Group has made major strides. We’re talking about acquisition of two floating production and storage facilities. One of them is christened Tamara Tokoni, while the other is called Tamara Nanaye. Very Africa, Niger Delta names.
There’s so much more to achieve; we’re looking at in the future the possibility of going public, and inspiring new things.
Dr Preye Angaye: And we’re equally excited that as a company we’ve continued to encourage health and safety. We organise what we call the Health and Safety Summit; that has actually brought a number of other industries outside of oil and gas together, to discuss safety. We actually want to encourage safety to be a lifestyle. It’s our culture, and we want every other firm to think of it as its own culture as well. So, that’s something we hope to carry on with, and to do greater things: to ensure that Century Group is always out there, being international, welcoming investors, and willing to partner with all those who want to move the oil and gas industry forward.
“It was a neat idea that’ll never happen, and I have nothing else to say about it.” JPMorgan Chase CEO Jamie Dimon didn’t mince his words when asked about the fate of Libra, the digital currency expected to be launched by a Facebook-led coalition later this year. Dimon’s assessment came after several members of the Libra Association, the Geneva-based body overseeing the launch of the currency, withdrew from the project.
The timing couldn’t have been worse. Announced just a few days before the group’s first board meeting, the exodus – which started with PayPal and soon included Stripe, Mercado Pago, Mastercard, Visa, eBay and Booking Holdings – dealt a heavy blow to the currency’s reputation.
Like other cryptocurrencies, Libra has been accused of being a potential conduit for money laundering
“It costs the Libra project some credibility,” John Sedunov, an associate professor of finance at Villanova University and an expert on cryptocurrencies, told World Finance. “You have institutions that are well versed in processing payments and handling data leaving the project. It can survive without these partners, but the costs of doing so will be higher.”
Quick out of the blocks
The mood was very different when Facebook announced Libra’s launch last July. Kevin Weil, Vice President of Product at Calibra, a Facebook subsidiary created to serve as a digital wallet for Libra, expressed hope that the currency would last “hundreds of years”. One of the project’s main goals is to boost financial inclusion by catering to the 1.7 billion adults around the world who do not have access to a bank account. The currency’s white paper set the tone: “Our hope is to create more access to better, cheaper and open financial services – no matter who you are, where you live, what you do or how much you have.”
Facebook is far from alone in its attempt to tap into this booming market. Telegram, a popular messaging app, is planning to launch its own digital token, while other tech powerhouses are rumoured to be experimenting with similar projects. But it is Facebook’s user base of some 2.45 billion people that has raised hopes that digital currencies can finally break the silo of the close-knit blockchain community and gain traction with the broader public. As Sedunov explained: “In some ways, corporate-led cryptocurrencies may be beneficial for currencies like bitcoin, as they may provide an easier gateway into the cryptocurrency world. Individuals may change their dollars to Libra and then move from Libra to bitcoin as they become more comfortable with the idea of a cryptocurrency through a company they already know.”
One reason cryptocurrencies have failed to enter the mainstream is their high volatility. Bitcoin, the first and still best-known digital currency, has been plagued by abrupt price swings, attracting speculators but putting off less tech-savvy users. In December 2017, it reached its peak price of nearly $20,000, before dropping to $7,754 less than two months later (see Fig 1). To avoid this pitfall, Libra has been designed as a ‘stablecoin’ – a low-volatility currency backed by offline financial assets, such as a basket of fiat currencies and US Treasury securities. In September 2019, Der Spiegel reported that Libra’s reserve basket would comprise US dollars, euros, yen, pound sterling and Singapore dollars (see Fig 2), while each partner would contribute $10m.
The structure of Libra departs in several ways from cryptocurrencies such as bitcoin and Ether: for example, Libra units will be issued by partner companies rather than independent miners, while partners will be responsible for the reconciliation of transactions and will have exclusive access to transaction data. Further, unlike bitcoin and Ether – which use public, ‘permissionless’ blockchains that allow all users to validate transactions – the Libra Association is expected to operate as a central authority.
Show me the money
One of the key components of the Libra venture is Facebook’s payment service, Calibra, which some pundits believe could bring about a revolution in online commerce by enabling micropayments. Christophe Uzureau, a blockchain analyst at research and advisory company Gartner, told World Finance: “Facebook increasingly invests in payment systems with services such as Facebook Pay, and that reflects a fundamental shift of strategy. They do not want to be perceived as a media company and they are also trying to reduce their reliance on advertising revenue. Shifting to e-commerce is an important component of this strategy.
While Facebook has stressed this won’t be the case, a potential combination of Calibra and Facebook Pay could be a catalyst for this shift.” The withdrawal of important partners may set back these plans, however. EBay’s departure was particularly damaging, depriving Libra of a global marketplace of 182 million consumers, while credit card companies Mastercard and Visa could have helped introduce the cryptocurrency to older audiences. The project would have also benefitted from access to the global network of merchants using Stripe or PayPal to process payments.
Some experts, though, believe that Calibra could emerge as a competitor to these companies. “In time, the question is whether PayPal and the credit card companies can survive without Libra,” Sinclair Davidson, an associate at RMIT University’s Blockchain Innovation Hub, told World Finance.
Andreas M Antonopoulos, an author and educator who has published several books on cryptocurrencies, believes there is a generational aspect that favours Libra, too: “Libra and other ‘corpocurrencies’ are most threatening to the existing financial system. They can serve the Millennial demographic much better than existing banks and payment providers. It’s most useful to think of them as a super PayPal than a cryptocurrency.”
Others are more sceptical about the threat Calibra would pose to payment powerhouses. David Shrier, an expert on financial innovation who leads the fintech and blockchain strategy programmes at Oxford University’s Saïd Business School, told World Finance: “Apple Card… Google’s rumoured addition of checking accounts to Google Pay and offerings out of China like Alipay are a more serious threat [than Calibra].”
A crumbling coalition
While major partners have pulled out of the project, other organisations are jumping on the Libra bandwagon. In fact, the Libra Association announced in June 2019 that more than 1,500 organisations had expressed an interest in getting involved with the project, around 10 percent of which met the preliminary membership criteria. However, the withdrawal of household names such as Visa and eBay has brought the project’s viability – as well as potential imbalances in its internal governance – into question.
As Uzureau explained: “Facebook, Calibra and the Libra Association are tightly aligned. As of the end of October, all the money invested in the Libra Association comes from Facebook; none of the other members have contributed so far. So, Facebook is likely to shape Libra’s governance model according to its own preferences. Facebook and Calibra engineers are behind the Libra protocol and the programming language Move.”
Although no official explanation was given for the Libra Association exodus, it is widely assumed that regulatory concerns played a crucial role. Sedunov told World Finance: “I think that the companies left the association – at least, in part – because of the high level of scrutiny that Facebook is facing from regulators around the world. It may end up being just too costly to launch the project. There is also risk involved with an innovation like this and perhaps these firms didn’t like the level of risk that the project would require.”
In October 2019, Senate Democrats Sherrod Brown and Brian Schatz warned Mastercard, Visa and Stripe that their involvement could pose a threat to the financial system: “If you take this on, you can expect a high level of scrutiny from regulators not only on Libra-related payment activities, but on all payment activities.” And after the companies announced their withdrawal, Brown commented: “Large payment companies are wise to avoid legitimising Facebook’s private, global currency. Facebook is too big and too powerful, and it is unconscionable for financial companies to aid it in monopolising our economic infrastructure.”
For Antonopoulos, such regulatory pressure stresses the need for cryptocurrencies: “[Mastercard, Visa and Stripe] were basically threatened with audits for even being part of the [Libra Association]. That kind of extra-legal coercion by regulators and legislators is one of the reasons cryptocurrencies exist and are needed.”
Ironically, Sedunov believes the departure of household names from the coalition will make regulatory approval a thornier process: “These exits can also make the regulatory hurdles Facebook is facing more difficult to clear. The credibility loss also matters, as individuals may be less likely to adopt Libra if it is a Facebook-only project, relative to a project with backing from the full association.” For his part, Facebook CEO Mark Zuckerberg testified in front of Congress, pledging that Libra would not be launched anywhere else before getting the green light in the US. He did, however, warn that “if America doesn’t innovate, our financial leadership is not guaranteed”, and pointed to China’s development of a government-backed cryptocurrency as evidence of that fact.
Some think Libra may be more successful in laxer regulatory regimes where the need for alternatives to fiat currency is more evident. As Shrier explained to World Finance: “Political resistance is the big obstacle to Libra’s success. With the major countries in the EU lining up to keep you out – France notably stating [that] Libra will be banned from the country – you lose a market of 500 million people. China is unlikely for market penetration due to the dominance of Baidu, Alibaba and Tencent, plus the launch of China’s [digital currency]. This means Libra could be launched, but will probably have more traction in emerging markets where the political will to ban them is weaker.”
You shall not pass
For the time being, Facebook faces an uphill battle to overcome regulatory hurdles, with critics pointing to its potential threat to national sovereignty as a main point of contention. According to Davidson, cryptocurrencies such as Libra could undermine the ability of states to use financial sanctions as a foreign policy tool. Another risk is that central banks may lose their grip on monetary policy by controlling the supply of money, making them toothless when the next financial crisis strikes.
The advent of corporate cryptocurrencies could force governments and central banks to enter the fray
Dirk Niepelt, a professor of economics at the University of Bern, believes currency exchange rates may also be affected: “When customers hold Libras, they indirectly hold dollar or euro [denominated] securities. Accordingly, the demand for dollars or euros rises if customers who used to hold, say, rupees, switch to Libra. But the demand for rupees would fall.”
In Europe, French Minister of the Economy and Finance Bruno Le Maire dismissed Libra as an “unacceptable” venture that would see “a private company controlling a common good and taking over tasks normally discharged by states”. The European Commission has also launched an investigation into potentially anti-competitive behaviour. And, like other cryptocurrencies, Libra has been accused of being a potential conduit for money laundering, although Juan Llanos, a New York-based expert on fintech compliance, dismissed these concerns as scaremongering in an interview with World Finance: “If a digital record-keeping system had a way to attach the real-world identity of each user to each transaction, it would be less attractive to criminals. Well, Libra is such a system. It’s digital, traceable [and] potentially indelible.”
For Shrier, though, Facebook’s leading role in the project is problematic: “Libra has political toxicity around it due to Facebook’s continued involvement. Arguably, Libra can’t work without Facebook – one of the world’s largest marketing platforms – yet it is that very involvement that makes Libra’s launch so challenging.”
Over the past few years, Facebook has been embroiled in several scandals concerning privacy and manipulation, some of which had serious political ramifications – notably, the role the company’s data played in the lead-up to the UK’s EU membership referendum and the 2016 US presidential election. Shrier continued: “Politicians have Facebook in their crosshairs due to the numerous and repeated privacy violations, mishandling of personal data and suggested impact on sovereign elections, making Libra’s market access problematic.”
Facebook has attempted to alleviate these concerns, clarifying that it will keep transactional data separate from other Facebook services and ensure the identities of users are not tied to transactions. Many critics take these assurances with a pinch of salt, pointing to loopholes, such as asking users to accept sharing their Libra-related data to access other Facebook-owned apps. As Uzureau told World Finance: “If Calibra is the only wallet available on Facebook services, including Facebook, Facebook Messenger, WhatsApp and Instagram, it becomes very easy for Facebook to use Libra as a reward programme for sharing data. So if a user agreed to share more data, they could offer them more units of Libra. The risk is that the customer would be highly dependent on such an ecosystem.”
A SWIFT response
The advent of corporate cryptocurrencies such as Libra may force governments and central banks to enter the fray. A 2019 survey of central banks conducted by the Bank for International Settlements found that 70 percent of respondents were conducting research on central-bank-backed digital currencies (CBDCs) or were considering launching digital currencies of their own. Central banks in China, Sweden and Thailand, for example, are expected to issue CBDCs in the coming years, while outgoing Bank of England Governor Mark Carney has called for an international CBDC to replace the dollar as the global reserve currency.
Although national digital currencies wouldn’t compete with the likes of Libra – due, in large part, to the fact they would be pegged to fiat currencies and would be centrally controlled – they could contribute to the acceptance of cryptocurrencies as a legitimate means of transaction. Shrier believes the announcement of Libra’s launch may have concentrated minds: “If anything, Libra served as a wake-up call to governments to move faster… Libra’s biggest threat today is [China’s state-backed currency] and Alipay. Tomorrow, it’s possibly a federation of government digital currencies.”
As for commercial banks, Libra is an enigma wrapped in a riddle. By rattling the cages of the financial system, it may push them to reconsider some of their practices – especially the use of services like messaging network SWIFT, which is often dismissed as being antiquated. Some fear that Libra may turn Facebook into a competitor, with the Libra Association effectively operating as a private central bank. In an interview with the Financial Times, Weil acknowledged that Calibra could offer services traditionally provided by banks, but dismissed speculation that Facebook has bigger ambitions: “We’re not a bank, we don’t view ourselves that way. We’re not offering interest, for example, and things that banks do.”
Chain reaction
For the blockchain community, the advent of Libra has been equally frustrating. Some pioneers have hailed it as a major event that will make cryptocurrencies more popular, but critics see it as a betrayal of blockchain’s libertarian origins. Bitcoin’s greatest selling point was the creation of a decentralised financial system that wouldn’t allow any participant to become dominant, effectively ending the monopoly of governments and central banks over money supply.
By rattling the cages of the financial system, Libra may push commercial banks to reconsider their practices
According to Llanos, though, that was a naive vision from the outset: “They overestimated the capabilities of the technology and underestimated the power of the market constraints. On the one hand, the technology itself is very immature – as are, one may argue, many of its supporters. On the other hand, human nature hit the ceiling of the law and indifference of public opinion.”
Libra is closer to a centralised model, only permitting members of the Libra Association to process transactions via the blockchain. The authors of the currency’s white paper express hopes of moving to a permissionless system within five years, but acknowledge that no solution currently exists “that can deliver the scale, stability and security needed to support billions of people and transactions across the globe through a permissionless network”. Many experts doubt that such a transition is feasible, or even desirable. “The white paper was a naive pipe dream,” Antonopoulos told World Finance. “Without decentralisation of control, you cannot have permissionless operations or any of the other characteristics of cryptocurrency.”
Given the amount of research showing that permissionless consensus mechanisms can be improved, Uzureau believes scale is being used as an excuse to justify a centralised governance structure: “Being centralised or decentralised is not a dichotomy – it’s a continuum. You could move a bit more towards decentralisation, but the question is, can you reverse it? If Calibra becomes the main wallet used for Libra transactions – and Facebook has a lot of power on how Libra is used as part of its ecosystem – they could influence the evolution of Libra and reverse the process of decentralisation.”
Some go one step further, pointing to Facebook’s track record. “Libra, as a cat’s paw for Facebook, has no strategic interest in becoming permissionless or decentralised,” Shrier said. “Zuckerberg swore when he bought WhatsApp that he wouldn’t break the end-to-end encryption and run ads, and WhatsApp’s founder left Facebook when ‘plans changed’ to do exactly that. So I wouldn’t count on much in the way of consistency in Libra’s strategy.”
But should Libra’s partners manage to build a cryptocurrency that is permissionless and scalable, the rewards could be massive. “This is a $29trn question,” Davidson said, referring to RMIT Blockchain Innovation Hub’s estimates of the size of the booming cryptocurrency economy. “I’m not greedy, I would just like one percent.”
Transformation is often a difficult, expensive and doomed organisational endeavour. According to Harvard Business Review, 70 percent of large-scale digital transformations fail to meet their goals, with $900bn being wasted on restructuring efforts in 2018 alone. Yet, a recent survey by The Wall Street Journalindicated that transformation risk remained the number one concern among directors, CEOs and senior executives. Clearly, not everyone has been put off by past failures.
It has become increasingly clear that organisations need support to deliver changes that work for their employees, customers and bottom line. At Brightline, we have developed a guide for transformation that helps organisations and their leaders achieve sustainable performance improvement. The Brightline Transformation Compass, as it is known, is built around five mutually reinforcing building blocks: the North Star; Customer Insights and Megatrends; the Transformation Operating System; Your Volunteer Champions; and Inside-Out Employee Transformation.
Overcoming these challenges is never easy, but the rewards make it worthwhile. Successfully restructuring your organisation can lead to improved employee performance, reduced costs and increased company agility.
Changing minds
The biggest challenge we have seen in the field of transformation is not technology, structural issues or process bottlenecks – it’s shifting people’s mindsets. That’s why the Brightline Transformation Compass puts employees at the centre of any major movement. It is people who have to change.
The negative connotations associated with the term ‘transformation’ stem from the fact that leaders too often fail to see companies as collections of human beings
Often, business leaders profess a desire to revamp their company, but their commitment is soon found wanting. If they don’t have a personal commitment to it, their organisation is never going to change. But it doesn’t start and finish with the CEO: everyone in an organisation needs to be a part of the process. Most of the time, people don’t put enough effort into this simply because it’s difficult.
Employees hear ‘transformation’ and they associate it with optimising cash flow, financial results and, ultimately, people losing their jobs. The negative connotations associated with the term stem from the fact that leaders too often fail to see companies as collections of human beings. When people don’t feel like part of the process or believe they’re being excluded, they disengage. To move away from this negative perception, leaders must identify new ways of getting individuals to move in the same direction as the company. Two critical things are identifying the North Star – the principal reasons for change – and putting people at the centre of any developments.
When we say Inside-Out Employee Transformation, we mean two things: the first is that employees, not outsiders, must lead the change; the second is that all employees (from the CEO to front-line members of staff and everyone in between) will be a part of the process moving forward. That starts with a vision statement – one for the organisation and one that every employee understands in the context of what they can contribute. Asking people to create a vision is less threatening than asking them to change.
We often enjoy talking about remoulding organisations and governments, but we are not so keen on changing ourselves. When people don’t know where a transformation’s North Star is, they think it stems from shareholders putting pressure on executives to make adjustments. We need to alter the way people behave and the way people see work: we should all stop seeing work as a job and start thinking of it as a part of our personal journey. Start-ups are not powerful because they are lean and small – it’s because they are driven by an inner passion from the founders, and that is contagious.
The best protection any employee at any level can have is being able to evolve. It’s the ability to move somewhere else if a job comes to an end or the workplace culture no longer suits them. That, ultimately, is very empowering. People will always act in their best interests, so it’s important to help them understand how transformation can work for them.
Measure for measure
To gauge success, businesses need to create clear key performance indicators that will allow them to see and forecast results. For example, when you shape your organisation’s transformation operating system, you choose how you want to relate every single item of the process to the metrics that are driving them.
Before a project begins – at, what we call, the inspiration phase – we ask organisations to decide on those metrics and come up with a baseline. If they don’t know what those numbers are today, there is no way they can track progress. For example, a county hospital needed to improve productivity because money was running out after the implementation of the Patient Protection and Affordable Care Act. This hospital was treating patients from some of the most vulnerable sections of society – namely, the poor, homeless and those with mental illnesses. By restructuring the entire hospital flow, we were able to improve productivity by around 30 percent. That meant the hospital was able to help 30 percent more people – a big win not only for staff, but also for wider society.
As important as a metric like this is, what makes an organisation successful is how it places people at the centre of this journey. People are willing to die for a cause, but they work for their money. How do you position transformation as a cause for people? Everybody wants to be part of a winning team, so it’s about creating a winning culture where everybody matters, where people feel safe, learn daily and know their input is valued. If you can achieve this, success is guaranteed.
A journey of discovery
One of the biggest trends we are seeing in the workplace currently concerns digitalisation, but in many ways, this is no different from any other kind of transformation. The only distinction is the scale of workplace anxiety it is creating. People are not just worried about their jobs disappearing at any given organisation – they fear for their entire job function. As a result of the technological progress we’ve seen in the past 20 to 30 years – especially the past five to 10 – we are witnessing disruption in a lot of industries, so transformation has become a matter of survival. But the principles that drive successful transformation are the same, regardless of what type is being done or the reason for doing so.
Another concern we see stems from businesses that have previously tried to alter their operations with little success. They often wonder what the point of trying again is. In this case, we ask them to cite the reasons why it didn’t work the first time. Inevitably, it turns out that the reasons – employees aren’t engaged, there’s too much infighting, it’s in the hands of consultants – are addressed by the building blocks of the Brightline Transformation Compass.
These five building blocks are supported by a three-step methodology: inspire, mobilise and shift. It provides a roadmap that gets organisations started within a matter of weeks – maybe 10 to 12 – and starts delivering fast. It should be remembered that a transformation is a journey and the cycle usually lasts between one and two years. But using our roadmap means that you’ll have something to show for your efforts roughly every three months. That helps make the change sustainable.
During the inspire phase, you motivate everyone, put the structure together and complete vision statements. You then meet with stakeholders and create an inside-out movement during the mobilise phase – this is when you learn about and understand all the adjustments that are happening in your corporate ecosystem, including how your customers are changing, how you need to evolve as an individual and how the organisation must adapt. The final stage, shift, is about execution. Business transformation always starts with a vision – getting that right is the first step on the road to success.
Islamic finance has developed markedly in recent years. According to a study conducted by Thomson Reuters, more than 1,300 Sharia-compliant organisations – holding combined assets under management of some $2.4trn – offered products and services under the umbrella of Islamic finance in 2018.
In its modern form, Islamic finance is a relative newcomer to the financial services sector, with origins tracing back to the foundation of the Islamic Development Bank in 1975. However, it has certainly modernised quickly. In fact, many institutions have since embraced new technology to deliver faster and more reliable services to their customers.
Emirates Islamic is dedicated to providing the latest digital banking solutions and an enhanced banking experience
This is certainly the case for Emirates Islamic, where we are dedicated to providing the latest digital banking solutions and an enhanced banking experience. We were the first Islamic bank in the UAE to launch a mobile banking app and consistently lead the Islamic banking sector in terms of digital innovation. As new trends develop in the market, we will continue to adapt to give our customers the very best service.
On the way app
At Emirates Islamic, our customers are helping to drive our pursuit of more innovative banking solutions. For example, they recognise the world-class features of our mobile banking app, which has received more than 25,000 reviews on the App Store and possesses an excellent average rating of 4.5 stars. We revamped the app in late 2018 and have subsequently delivered regular enhancements and updates. As a result, it now has more than 250 features, including a demo that lets both customers and non-customers experience the app’s key services without having to log in. This feature makes Emirates Islamic the only financial institution within the region to have a fully working demo included within its app.
Our app also allows customers to benefit from cardless cash withdrawals, a cash-on-call facility and a remote card management system that enables users to activate, block or unblock their cards, as well as change their PIN instantly. Its QuickRemit function, meanwhile, allows customers to transfer funds to partner banks in India and Pakistan in less than 60 seconds.
Moreover, the app’s peer-to-peer service, Instapay, enables customers to send and receive funds with just a mobile number. Other helpful services include a remote queue ticket for our branches, the in-app provision of Apple Pay, an enhanced security option called SmartPass and instant account opening. Collectively, the features included in the app have helped Emirates Islamic stay relevant and in tune with our customers’ needs.
First things first
Emirates Islamic continues to pioneer innovations in the Islamic banking sector, becoming the first (and, so far, only) Islamic bank in the UAE to offer its cardholders all three digital wallets – namely, Apple Pay, Samsung Pay and Google Pay. Digital wallets have found favour with many consumers due to the added convenience and security they provide. At Emirates Islamic, we are keen for our customers to make the most of these services.
In April 2019, Emirates Islamic launched its own WhatsApp banking service, becoming the first Islamic bank in the world to do so. This service further enhances Emirates Islamic’s suite of digital financial products, enabling customers to conduct daily banking activities in a seamless and hassle-free manner. It also allows customers to enjoy features such as remotely checking their account balance and temporarily blocking or unblocking an existing card.
Furthermore, in Q3 2019, Emirates Islamic became the UAE’s first Islamic bank to offer dynamic currency conversion for visitors using a non-UAE Visa card. As a result, customers can now view exact conversion rates and fees in their home currency before making withdrawals at Emirates Islamic ATMs.
At Emirates Islamic, we are dedicated to enhancing the digital experience for our customers; our commitment to innovation can be seen through the many regional and industry firsts we have achieved. By creating a paperless, digital sourcing experience in both our physical branches and dedicated applications, we are making it easier – and, more importantly, faster – for customers to acquire and use our products and services. As the financial services market rapidly transforms, we are ready to keep pace while remaining true to the principles of Islamic finance.