The untold story of Iceland’s financial meltdown

When Jared Bibler visited Iceland for the first time in 2002, he couldn’t imagine that one day he would become an Icelander himself. A native of Massachusetts in the US, he was working for an Icelandic bank when in the autumn of 2008 the country’s financial sector hit an iceberg. His stint as investigator at the Financial Supervisory Authority (FME), the regulator that sent some of the main culprits to prison, helped him discover how a country of reticent fishermen became a global banking powerhouse and then lost everything. In Iceland’s Secret: The untold story of the world’s biggest con, a mix of personal diary, travelogue and financial thriller, Bibler narrates with gusto the Scandinavian saga of a nation that briefly went mad. He tells World Finance’s Alex Katsomitros how Icelandic banks collapsed, why he left the country disappointed and what’s the next bubble that may crash.

Jared Bibler’s book, Iceland’s Secret: The untold story of the world’s biggest con

What went wrong in Iceland? Was it the system or the people who were responsible for the crisis?
A bit of each. Surely there was naiveté on the part of the people. Money was a relatively new idea there – they started using it a few generations ago. Before that, money was something the Danish overlords had and Icelanders didn’t. So having money in itself is already exciting in Iceland. We spend it with almost adolescent exuberance. Bars and clubs are full at the first and last weekend of the month when everyone gets paid. People spend what they get each month. But maybe that makes sense, given the high inflation history of the country.

Did the fact that it’s a small society play a role?
I didn’t write the book to pick on Iceland. It’s a much bigger story. There is, however, something I did not like. In every country conflicts of interest can arise in business, but in Iceland people use the small-society argument as an excuse to run towards conflicts of interest instead of avoiding them. It’s like “there are so few of us, so I have to give my cousin a discount.” There’s a level of person-to-person corruption. People love to get around the system, which is human nature, but in this case the system is a small society, so you are just cheating your neighbours. But Icelanders don’t see it that way.

The other piece you can’t ignore is the role of big global creditors pushing money into the country. Early on mainly German banks, but later from all over the world; Japanese housewives had ISK investment funds. The economy could not handle the amount of liquidity. In a place where people were not used to having money, suddenly they could borrow as much as they liked. Many went crazy, buying cars they didn’t need with foreign currency loans.

The biggest crime was happening inside the banks. Ordinary people did benefit, but in the end they paid the price. People often say to me: “But Iceland came back.” But nobody gave me my house back. Macroeconomically things look good, but individually, many people like me lost a lot. It set me back for my whole life. My retirement savings were zeroed out in my mid-30s.

It’s clear that you fell in love with Iceland and became an Icelander yourself, but you don’t hesitate to be critical of the culture. For example, you criticise the financial regulator. You argue that they did 10 percent of what they could have done and currently they are understaffed and not independent anymore. Some of the regulators were even involved in scandals. Would it be right to assume that you left Iceland with a bittersweet taste in your mouth?
I’m glad that that my disappointment came through in the book. Some readers told me that it wasn’t the market manipulation that shocked them the most. It was what happened at the regulator. It shocked me too. I think the regulator completely fell down on its obligations, because under Icelandic law only the regulator was authorised to originate criminal cases of market crimes, not the state prosecutor or the police. But they didn’t. What the regulator did at the end of 2011 was to effectively shut down the investigation team, reassigning its members or not restaffing when people resigned. Then they gave a triumphant press conference, saying that all cases from the crisis were investigated and closed.

That’s completely untrue, because I had a huge list of investigations that we hadn’t even opened yet. Those investigations usually take six months to a year each. There’s no way that they could have opened and resolved all of these. I don’t know where the pressure came from, but there was pressure to move on. I sometimes hear the criticism that my motivations are to punish people, but that’s not the case. What I want to see is due process. If there’s a potential crime, it needs to be investigated. Most of the people involved in the crisis got away with it.

I was quite bitter at the way the regulatory team was dismantled, because the regulator was left without an enforcement capacity, which most regulators have. A regulator needs a special team that’s set aside from the day-to-day tasks, taking up potential criminal or civil cases against market participants. You can’t have the person who’s calling every month to get a loan spreadsheet be the same one who’s investigating potential misconduct, because the majority of regulatory employees have to be on good terms with the people they oversee. A special team is required for this. Iceland never had such a special team and after we established what could have become that, it got dismantled. And today the regulator has become part of the central bank, which is cause for concern because they have even less independence.

What about European regulators?
They did try to act, but it was too late. In 2006 there was a mini crisis in Iceland, which was the beginning of the real crisis. The IMF came in and had some very strong words about Iceland’s overheating economy. In the summer of 2008 a meeting of central bankers was held in Basel and the Icelandic central bank governor got lectured by European central bankers to clean things up. Icelandic banks collapsed a few months later.

The world’s financial system is so piecemeal that there are always ways around prudence. The incentives of Icelandic banks to borrow as much as they could were fantastic for their executives. But there’s no incentive for prudence for the people lending to them.

The incentives for Icelandic banks to borrow as much as they could were fantastic for their executives

A big piece of this is ratings. Icelandic banks in early 2007 were briefly rated as AAA, as though they were the Icelandic government, which was always in good shape financially. This was not a sovereign debt crisis like Greece. But private banks grew to become eleven times the size of the economy in just a few years. They were highly-rated because of the government’s rating. That meant that international pension funds could buy their debt and it was deemed safe, like holding gold, which is horrendously irresponsible on the part of rating agencies.

The whole rating agency system is a case of badly aligned incentives. Even today, the issuer of debt pays for their own debt to be rated. The incentive for the rating system is to give high grades, because you have capital requirements for banks based around ratings. If it’s AAA rated, you can hold as much as you like. When Basel II came into effect it meant that these ratings mattered for banks, so if they are holding a certain level of AAA debt, it’s like holding cash. That created regulatory arbitrage: a demand, especially by European banks, to hold AAA bonds. Some of the subprime US stuff was actually packaging up junk in a way that could be rated AAA, so that German and French banks could put it on their books, and earn more yield than they would get from government bonds. That was an incentive to create more subprime junk. That’s a broken angle in the system.

Why didn’t alarm bells ring when Icelandic banks started providing consumer banking services in the UK and the Netherlands?
Iceland is an EEA (but not an EU) member, so it passes a lot of EU law into domestic law. So it has access to the EU passporting system, which is still active today.

This means that a French bank can open a branch in Germany and its activities would be regulated in France. It’s set up to help banks expand, but banks like Landsbanki, my former employer, used this rule to open up branches on the Continent.

They did this because they were running low on funding after the 2006 crisis and needed new sources of deposits. Previously, they had been criticised for growing entirely on wholesale funding and not taking deposits. So they said ‘ok, we’ll take deposits’ and opened Icesave. They were operating under the EU framework, so there wasn’t much concern over legal issues.

In early 2008, the British government began to pressure Iceland to force Landsbanki to create a separate company in the UK, regulated by the UK as a bank, and put Icesave into it.

But even the Icesave marketing material said ‘Icesave’ brand and only the small print mentioned ‘part of Landsbanki, Reykjavik, Iceland’. So the British people who were putting money into these accounts were actually funding a branch of an Icelandic bank that just happened to be situated in the UK! The collapse of Icesave should have been a wake-up call for the EU to do something about passporting, but I don’t believe they ever closed this loophole.

The UK government famously listed the whole country and its central bank as terrorists.
That was brutal. There is a theory about a link to Scottish independence. Gordon Brown and Alastair Darling were both Scottish Unionists. Scottish nationalists were comparing Scotland to the Nordics and arguing that it could be a successful Nordic country. So they {Brown and Darling} may have done it for that reason.

How come Icelandic media didn’t suspect that something was going wrong, since there were early warnings? Were they too close to the banks? Perhaps they didn’t have the necessary resources or expertise?
The two big newspapers are Morgunblaðið and Fréttablaðið. The former is the mouthpiece of the centre-right Independence Party, the most powerful one in Iceland. Traditionally, they are the nexus of business and political power. Davíð Oddsson, still the most powerful guy in the country, is currently Morgunblaðið’s editor. But he was also the prime minister who privatised the banks. The critical 2006 IMF report was published just three years after full privatisation, so there wasn’t much interest in Morgunblaðið to talk about the risks because it was too recent, and their party was still in the government.

Fréttablaðið was part of Iceland’s biggest media company, controlled by Iceland’s leading businessmen, who also owned a large piece Íslandsbanki, the third biggest bank. So there probably wasn’t much appetite to criticise the banks there either. When I describe who controlled the newspapers, people sometimes scoff at this as an example of Iceland’s provincial nature. But on the contrary: Iceland is really the larger world in microcosm. These kinds of conflicts of ownership hamstring media organisations all over the West, it’s just more easy to see these patterns in a smaller economy.

What’s really striking is that most people got away with it. One convicted politician later became an ambassador to the US
He’s the only one ever convicted of a crime against the Icelandic state in the country’s history. And still he was rehabilitated. Many of these guys, even those who were jailed, rehabilitated themselves. They kept a lot of money offshore, hired PR people in Iceland and abroad, and cleaned up their image.

The dominant narrative now is that Iceland had a great banking system and finance was the future of the country. Then Lehman Brothers collapsed, and took Iceland down. There are even rightwing politicians today who question whether there was a crash at all.

So should we be holding up Iceland as a success story?
It’s a success story insofar as we got some criminal convictions. That we briefly had the resources to do that can be seen as a mark of the public’s rage. It can’t be overstated how bad things were for a few months, especially after the banks collapsed and the UK terrorism law was enacted. We were frozen out of our savings and we were losing our houses and cars. That dark mood of struggle persisted for four years. The darkest times were the first six months, but it was an unfolding tragedy that just kept rolling. We couldn’t go on vacations or to a restaurant anymore.

Our lives became really hemmed in and very close to the bone. There were ads on TV telling people to only buy locally made products and showing how the stacks of coins would stay in the country. It was like we had become an agrarian society, a throwback to the 19th century. Because of that desperation, there was a movement to go after people. Whenever I told people at social gatherings that I was investigating banks, they would say ‘go get them’. The man on the street was sure that he had been swindled by a group of criminals. And he was right.

Have things improved now?
This March (2022) the government sold a 22.5 percent stake in Íslandsbank to a secret list of 207 bidders through an auction. Bidders got their shares at a discount of four percent to the market price. Oddsson’s successor and protégé Bjarni Benediktsson, oversaw this process as finance minister, although they created another agency at an arm’s length from the ministry to carry out the privatisation. They wanted to keep this process secret and said that the bidders were professional investors: hedge funds and pension funds. But then it came out that some bank employees were in on the deal as well.

So there was pressure to publish the list and eventually the finance ministry relented. It turned out that one of the successful bidders was the finance minister’s father! These bidders got a four percent discount and flipped their shares over the following days, basically printing money for themselves. There were foreign and domestic investment funds on the list who asked to participate and their emails were never answered. And the list of buyers includes many old names from the 2008 collapse, including people who went to prison.

So they’re still on it.
I think nothing has changed.

You said that there was a lot of anger, because people lost their money and jobs. How come there was no populism, an Icelandic version of Trumpism or Brexit?
This was 2009, so before those forces were unleashed. There’s more of that happening in Iceland now. And in 2008 it was obvious to most of us who the culprits were: the Independence Party that had run the country for decades and had privatised the banks, and even after the collapse refused to step down. That party was symbolic of the Icelandic elite. Davíð Oddsson had been the prime minister and then was made head of the Central Bank as a retirement gift and made some questionable decisions in the run up to and during the crisis. Trumpism and Brexit were anti-elite movements. In Iceland it was Oddsson, the Independence Party and the central bank that represented the elite.

But they were reluctant to let go of their power. Oddsson did not step down as central bank governor until six months after the crash. This was the biggest financial collapse in Western history, and the guy in charge was still there! There were people outside the parliament every day all winter long, banging on pots and pans. They wanted a new election. And we got one, as well as new parties in government. The Independence Party was kicked out of power, but only for a few years.

They came back in power along with their little brothers, the Progressive Party, as a coalition in 2013. They said that the last four years had been really hard not because they had run the country into the ground in 2008, but because of these other parties. So they promised debt relief on mortgages and came back in.

You are a ‘bubble expert’ now. Is there another bubble in the global economy that you think we should be worried about?
We have a huge bubble of global debt: the highest global debt-to-GDP ratio ever. That needs to be unwound somehow and that’s going to be a programme of probably 10–20 years, perhaps the rest of our professional lives. We are also seeing the beginnings of a new monetary system. The US dollar sanctions on the Russian central bank were a wake-up call for other central banks that their dollar assets are political footballs that can be frozen by the West. So there are moves away from the dollar. Asian countries are talking about a commodity-linked basket of currencies they could transact in. So with the pandemic and Russia sanctions we are seeing a shift in the global monetary order. I don’t know how all that will shake out, but current global debt levels are very worrying. It’s like the whole world is Iceland now.

Embedded finance brings fresh opportunities apenty

For a long time, banks ran every part of their services. Then, once the world became more digitalised, most wrote and ran their own core banking software. Each bank’s core banking was entirely bespoke. Then companies like Avaloq emerged and standardised core banking software. Then, in the 2010s, firms like Mambu or Thought Machine arrived. Core banking was suddenly broken up into its individual components, an API for every financial service. Bespoke and standard at the same time.

What I am saying is that what’s going on in embedded finance and banking-as-a-service (BaaS) has been slowly happening since banking first digitalised. This is natural progress. It only feels so seismic because the possibilities are so vast and it’s happening much faster with the advancement of technology.

This next stage is going to transform financial services in the same way the original core banking software did, perhaps even more so. Now integrators, such as AAZZUR, can pull all those standardised APIs into one ecosystem of financial products, so financial service providers – and I don’t just mean banks or fintechs by the way – can create a truly tailored offering. How financial service providers adopt this next stage will be key to how they scale and survive. Here’s why.

A future of embedded finance
Andreessen Horowitz’s Angela Strange was right when she said, “every company will be a fintech company.” Embedded finance allows any digital business to offer services like loans, investment advice and insurance at the point of sale or need. Offering financial services is now simply a case of plug and play. This is a huge value-add for digital businesses and many are already getting involved – just think about the last time you didn’t see Klarna at checkout. This might sound like a big threat to financial service providers – but really it’s a huge opportunity. The market just got a lot bigger, and someone has to provide those services. For those who look to integrate and offer their services via APIs to retail businesses or other fintechs, scalability and profit beckons.

For those who look to integrate and offer their services via APIs to retail businesses or other fintechs, scalability and profit beckons

Despite there being around 250 challenger banks in the world, only five percent have broken even. Embedded finance is changing this. Now challenger banks can make commission from embedding financial services from fellow fintechs into their systems – or by embedding theirs elsewhere. They have the infrastructure to easily integrate them and the data to create triggers to cross sell useful products right at the point of need.

For example, if a customer purchases a flight or a hotel, they can then be offered travel insurance or foreign exchange. I foresee a tough time for single-focus fintechs. The profit potential of BaaS and embedded finance is only going to shift momentum towards those built to integrate.
As we go about our lives using our debit and credit cards, we’re leaving a footprint, creating a digital persona just like we do on Google or Netflix. With this data, fintechs, challenger banks and digital businesses can create hyper-personalised customer experiences that offer financial add-ons customers genuinely need, when they need them.

From the most specific insurance types to wealth management, from travel money to carbon offsetting, they are all triggered by specific transactions and spending patterns. Hyper-personalisation in banking is getting a lot of coverage right now, with a recent Deloitte report suggesting banks that “deliver true end-to-end hyper-personalised products and services will create a significant advantage over their competitors.” Financial service providers that want to take advantage of this just need to ask one question: ‘do we build or integrate?’

A collaborative endeavour
Like I’ve said, APIs now allow providers to integrate their services into other systems and vice versa. Finding ways for these services to work with each other is what I find so exciting about being in embedded finance. Think of a car that pays its own parking tickets. A digital ski-pass merchant that offers its own short-term extreme sport insurance. Airlines and hotels that offer travel money or budgeting tools. Wealth management services triggered by high value purchases.

Those are just a few of the possibilities. Some estimate that embedded finance could be worth €6.3trn over the next 10 years and the savvier fintechs have realised that’s a big enough market to share. However, those thinking about collaborating should act fast – everyone’s generosity has limits.

Our tax system is in urgent need of an overhaul

In the financial crisis the then UK chancellor, George Osborne, exclaimed that “we are all in this together.” It wasn’t true then and in the dozen years since, it has become abundantly clear that those who own property, businesses and other assets have grown ever richer.

Young people realise this. Their rents are going up, taxes on work are rising and owning that first home is getting further out of reach. We have a generation that doesn’t expect to do as well as their parents, despite the UK being a wealthy country, with a growing economy and high levels of employment. People in their 20s, 30s and 40s have missed out and feel angry. If that anger is allowed to fester it could end in disaster. How has this happened?

We all know that a downside of free markets is that they can create inequality; what is less well known is that this is exacerbated by tax rules that favour the rich. These rules that favour the rich are hidden in plain sight. One of the most unpalatable, when you delve into it, is ISAs. Families that have saved their maximum ISA allowance for many years now have portfolios of shares worth millions of pounds.

These rules that favour the rich are hidden in plain sight

Interest, dividends and capital gains each year give these families an income often in excess of £50,000 – entirely tax free. Contrast this with a normal family that earns less than that and pays a significant amount of income tax and national insurance. The capital gains tax allowance also unfairly benefits the rich. Those who are rich enough to make capital gains – for example a profit from selling shares, over and above their ISA gains – are allowed to make £12,000 in gains before they have to pay capital gains tax. This group of wealthy people therefore get to make the same amount of capital gains tax free as a normal person does from their income tax allowance.

 

Double-edged sword
Tax deductibility of interest is another area we need to take action on. Most people receive their income and have tax deducted through PAYE and then pay the interest on their mortgage and any other loans. This isn’t how it works for the wealthy, who can form a company and pay their interest before tax is calculated. That is why an incorporated landlord can afford to pay more for a home than a normal family. That is why companies pay less corporation tax than they might.

We’ve always seen second homes as a luxury but in reality they’re more than that – they’re another way the rich can avoid tax. It is hard for most people to imagine anything more luxurious than having a second home that nobody lives in for most of the year. Second homes tend to go up in value like other property, as the government has a policy of creating inflation. Most families pay VAT as part of the cost of going on holiday. The wealthy can enjoy their holiday assets VAT-free and often pay relatively low levels of council tax.

Six ways to reform tax structure:
1. ISAs to be scrapped; no annual allowance and portfolios becoming subject to income and capital gains tax.
2. Capital gains tax allowance scrapped; it’s really something that only the one percent take advantage of.
3. Stop tax deductibility of interest. Any company unable to afford to pay tax before interest must be effectively insolvent.
4. Second homes should be subject to VAT and/or higher council tax. VAT was designed to be levied on non-essential goods.
5. Subsidies on farmland phased out, as was successfully achieved in New Zealand. Farms should be taxed like any other asset.
6. Non-dom loophole closed and companies that pretend to also not ‘live’ in the UK should be subject to the law of common sense.

Ownership of land is a real favourite of the rich and it has so many benefits – none of which are available to those who don’t own it. These include farm subsidies, protection from inflation, the ability to borrow against the land, tax free amenity value (like second homes) and freedom from inheritance tax. And you don’t even have to farm the land yourself.

For the real connoisseurs of tax avoidance, offshore tax is the way forwards. It is not just about individuals – like the former chancellor’s wife, Akshata Murthy – who are non-domiciled individuals, it also includes wealthy companies that claim they don’t make their profits in the UK. It is very hard for the person who runs a shop on the high street to understand how the big tech retailer they compete with doesn’t seem to pay the corporation tax they have to pay. It is impossible for all of us to understand how someone who lives in Number 11 Downing Street doesn’t actually live there for tax purposes.

It wouldn’t be that difficult to change these rules that favour the rich. Even by making changes just in these areas, we would reduce wealth subsidies and be able to tax workers a bit less. We would make a step towards ‘all being in this together.’ And we might avert disaster.

Can technology reduce bias in the hiring process?

The disruption that began in March 2020, heralding the start of the global pandemic, had knock-on effects that cascaded through the economy, decimating businesses and leading to mass unemployment. The convergence of technology and shifting attitudes in work culture, including, for many, the shift to remote working, has meant that new opportunities for disruption across many industries are coming to the fore. The end-to-end digitisation of many services has marked a transformation not just in the way certain industries work, but also the way in which we go about our daily lives. Now, for a rapidly increasing number of services that we use on a daily basis, we go online. We have, along every step of the way, digitised what can be digitised and removed what has long been a feature of traditional infrastructure, the human component. And that’s good. Isn’t it? Well, if it makes certain processes easier for most, then arguably yes, and providing some of the infrastructure remains to service those who are unable or unwilling to embrace change, then let’s embrace technological change.

New tools for a new age
And I think that’s where we are at currently. We implement AI, machine learning and APIs in order to help us manage the complexities of modern living more effectively. So how can we use these tools to solve something like recruitment? It is an industry that has been struggling to find a firm footing as cultural attitudes shift, and that is because not much has really changed in the recruitment process, not in real terms. A curriculum vitae composed in the 1950s would not look that much different to one composed now.

There are practical ways of reducing bias in the hiring process and I believe they are ripe for digitalisation

This is generally the first point of call for a hiring manager – often sifting through hundreds of them, after which there might be a telephone interview, followed by a lengthier face-to-face interview. Perhaps there is a follow-up interview and then, if the candidate has successfully jumped through all of these hoops, an offer. But is that the right way to hire someone? Is this the most equitable way of deciding who is the best person for the job? Perhaps a shortlist of candidates is, in reality, just a list of the hiring manager’s preferences based on name, gender, where a candidate went to school, and one person’s preconceived ideas about whether or not a candidate will be a ‘good fit.’

Bias in the workplace has been an issue for decades, and it is a real problem, since we are all susceptible to unconscious bias, so there is plenty of opportunity for it to creep in at the recruitment stage. Businesses have long been aware of this problem but haven’t made meaningful strides in addressing it. Instead they have utilised CRM and recruitment agencies, which is great for organising and streamlining hiring as well as reducing some of the workload for human resources by outsourcing the search for viable candidates to a third party. So the next step up the management chain is to establish policies and strategies to tackle unconscious bias.

Under the Equality Act in the UK, it is unlawful to set quotas for members of the workforce possessing protected characteristics such as age, race, religion, sex and disability. Positive action gives employers the power to promote those with protected characteristics provided they are just as qualified as another suitable candidate – but they don’t have to.

And that is how the law handles the problem of positive discrimination, of hiring a less qualified candidate with a protected characteristic to boost diversity.

A recent study published in Harvard Business Review found that creating a longer shortlist ‘increased the proportion of female candidates from 15 to 20 percent,’ but while broadening an informal shortlist is one way of approaching the problem of bias in recruitment, is this the best we can do to ensure inclusion and diversity in the workplace?

Solving recruitment
I believe this is why we are at an exciting point in time, because technology has come far enough along to begin to have a real impact and whereas removing the human touch is typically seen as a bad thing, removing unconscious bias from the recruitment process is a problem that is perhaps uniquely suited to a machine. Several start-ups have taken first steps in using technology to ‘solve’ recruitment. They hope that by utilising the cloud, AI and machine learning they can bring about Recruitment-as-a-Service (RaaS), which will radically reimagine the process by which future candidates enter the world of work.

No longer will companies pay exorbitant commission to recruitment agents, they will simply use an end-to-end recruitment service that, with hope, is effective in drastically reducing bias. So what might such a platform look like? Candidates are initially given a short set of standardised questions to assess suitability, before being algorithmically graded based on their answers against an ideal response. Initial over the phone interviews might take place using voice masking to disguise identifying characteristics that, while not relevant to a candidate’s suitability, could introduce bias at an early stage.

There are practical ways of reducing bias in the hiring process and I believe they are ripe for digitalisation. Of course we will all continue to be susceptible to the foibles of our own programming, but perhaps a little quality control on some of our decisions wouldn’t hurt.

Breaking new ground in the wine industry

Wine is a great product and a great business to work in. A drink that people all around the world love, grounded in generations of expertise that plays a vital role in environmental stewardship and sustaining communities. But it’s also a business that faces challenges; be it increased regulatory complexity, the cost-of-living crisis, climate change or speed of innovation.

To grow the category, winemakers and distributors need to challenge industry norms – and to do that successfully, they should work with customers to meet the constantly changing tastes and lifestyles of the consumer. It means taking some risks and being prepared to go against convention.

The wine industry has been slow to innovate. Take zero- and low-alcohol. This is a category neither beer nor wine took seriously until recently, and wine offerings in the past haven’t exactly done the category any favours. Today, it accounts for 0.6 percent of total wine sales. But that is changing. Zero alcohol wine is showing 28.2 percent year-on-year value growth and is now worth more than £39m in the UK. Non-alcoholic sparkling wine leads the way, having driven category growth, and it accounts for 38 percent of total zero alcohol wine value.

Taste is everything
There is a huge opportunity in zero- and low-alcohol wine, as consumer preferences change. But to deliver that in a market where taste accounts for everything, you need an outstanding product to help persuade customers.

This is where technology can step in and provide the solution. Access to world leading de-alcoholising technology gives market leaders their advantage. These processes operate at a lower temperature versus traditional methods, resulting in a gentler alcohol removal, retaining more of the aroma, body and flavour of the wine. The result is a superior zero alcohol product that does not necessitate additional sugar to compensate, which traditional de-alcoholising techniques use.

Plus, this introduces the potential to offer lower sugar options and achieve a better taste. For example, ranges like Hardy’s Zero which utilise this method have reset expectations of what this category can achieve. The rapid improvement in zero- and low-alcohol products in the wine industry is especially welcome given the somewhat erratic approach by government to regulation and trade. Take, for example, the UK duty reforms versus the Free Trade Agreements (FTAs) between the UK, Australian and New Zealand governments.

The wine industry in the UK and Australia were delighted last year when the International Trade Secretary made it clear to UK consumers that Australian wine would be cheaper as a result of FTAs. That was good news for fans of Australian wine. Unfortunately, the UK Government’s proposed excise duty reforms will wipe out these benefits, reduce choice, hit UK consumers’ pockets and damage Britain’s reputation for inward investment.

Export data from Wine Australia suggests the current proposal would add £81m in duty annually to Australian wine sold in the UK (the burden falls on wines that are typically stronger due to growing conditions). This contradicts the government’s commitment that the new rules should not materially affect the amount of duty collected.

Without adjustments, the wine industry is rightly concerned about the uncertainty the duty review introduces and the potential to damage both Britain’s business-friendly environment and consumer choice.

Fairness and simplification
With consumers already challenged by rising inflation, we hope that a sensible solution can be found. The industry recognises the need for a reformulation of the current system and the goal to promote fairness and simplification. Those in the industry want to work with the government to establish a formula that allows people to enjoy a glass of their favourite wine in moderation, but does not unduly punish the consumer or hamper investment.

Consumers and customers alike expect wine industry leaders to pioneer change and take action. They expect all winemakers and merchants to take responsibility to provide quality and affordable drinks. They also expect them to take action on climate, be it at the vineyards, manufacturing, distribution – or how wine is packaged, or bottled.

Some winemakers are rewriting the rules around traditional wine packaging. For example, Banrock Station’s Wise Wolf range uses 94.8 percent recycled content in the hope of inspiring others in the industry to join the journey towards a more circular future.

Every material used needs to be carefully considered, along with evaluating the environmental impact of freight methods, routes, bottle shape, and size. The most responsible brands operating today are taking these measures. Disruptive collaborations in fashion, tech, sport and music are a mainstay. They fuel interest and loyalty, particularly among young adults. Although, not so much in the wine industry. We, as an industry, intend to change that too. Global wine merchants which operate today have been doing so for centuries, but tradition cannot be a reason to impede progress. The wine industry has huge potential, but we also face challenges. To move forward, we need a different mindset, more akin to a ‘start-up,’ to fully realise it.

Where next for VR?

Last year Facebook’s parent company changed its name to Meta, announcing during its Connect developer conference a means of working within an immersive VR environment, with as many screens as required and a virtual keyboard that can be paired with a real one.

In October 2020 its popular Quest 2 VR headset was released at a price point designed to bring VR to the masses. The idea of being able to work from home, or indeed anywhere, gained traction during the first year of the pandemic, and VR does appear to promise that if one should prefer to sit at their desk while occasionally staring out of a starship window, then one can.

Cue a raft of tech articles extolling a futuristic vision of work in which we experience a virtual- or mixed-reality version of the world. Wherever we set ourselves down is our office. We simply put on a headset, step into the bath and away we go, several virtual screens hovering in front of us, perhaps a custom keyboard tray sits atop the bubbles, wirelessly linked to a computer in another room and another world – one we used to know, before we found something better.

The ideal workspace
Indeed, Meta Quest invites us to step into our ideal workspace, ‘where distractions disappear and productivity reigns.’ If I can tear myself away from the nagging feeling that a new era of enhanced productivity will be precursored by an awful lot of troubleshooting while nodding through several virtual settings menus, ankle deep in lukewarm bathwater, then I would agree that the future of work does look promising.

But one concern I have with devices that are designed for both work and play is that they do not lend themselves well to discipline, and if we can work anywhere we want, does that mean that we should? The pandemic gave employers and employees alike an opportunity to reimagine what work could and should be, but I don’t believe there is any broad consensus on what that is, though I would wager we each now have a preference one way or another. VR has opened up the possibility for us to further redefine the boundaries of our ideal office and also the overall work experience, but at what cost? If our working hours involve wearing a headset and our downtime also involves wearing a headset, then perhaps all we’re really doing is attempting to perfect escapism.

Much of the current research into VR use tends to focus on ‘cybersickness,’ a form of motion sickness induced through immersion in VR that can produce physiological effects such as nausea, dizziness and loss of spatial awareness, according to a literature review published by the UK government Department for Business, Energy & Industrial Strategy, entitled The safety of domestic virtual reality systems.

Long-term effects of sustained VR use are relative unknowns for the time being as further research is required, but it is fair to argue that a technology that attempts to redraw our perception of reality might have some unexpected and potentially hazardous effects.

A realistic roadmap
And VR as a technology is still in its infancy. Meta’s roadmap now includes Project Cambria, a more high-end VR headset due for release this year, which will be followed by its next iteration of the Quest VR headset in 2023 and two more headsets in the year following that. Meta appears to be adopting a release schedule that is familiar to owners of smartphones and smart watches, a promising sign that it is committed to serving its vision of the Metaverse and extending Facebook’s 2004 mission to ‘bring the world closer together,’ albeit in a new digital frontier.

But it’s important to mention that this is all still being built. The VR space is a hotbed of development and innovation and this is reflected in Quest 2’s regular update schedule, which unlocks new features for the headset. In September 2020, the company announced a new feature named Infinite Office, a virtual reality office space that effectively tracks your real keyboard, allowing for immersive solo productivity, but this seems like a strange addition for a headset that is primarily marketed to gamers.

In April of last year, Vice President of Facebook Reality Labs Andrew Bosworth engaged in a Twitter space discussion in which he said: “There’s this old story in the PC era called ‘the reason to buy and the excuse to buy’ and the reason to buy a PC was to play games, the excuse to buy was to do spreadsheets. And until you could do both games and spreadsheets you couldn’t buy it because you need both the reason and the excuse.”

This is an interesting revelation, not because it speaks to the overriding motivations of humankind, but because there is an implied acceptance that gaming may win out in the battle for VR and that’s okay. The goal for Meta at the moment is widespread adoption and with VR looking less like a fad these days and more like a movement, it seems they are succeeding in bringing about this vision to make virtual reality a mainstream reality.

A new era for Finland

True leaders, it is said, are forged in times of crisis. If that is the case, then Sanna Marin may well be a name for the history books. Not that the Finnish Prime Minister is any stranger to making headlines, of course. Marin first attracted international attention when she took office in December 2019, then becoming the world’s youngest leader at the age of 34. The record-breaking achievement was hailed as a feminist victory, ushering in a new era of leadership for a modern and progressive Finland. Marin’s coalition government – made up of five parties, each led by women – represented a refreshing alternative to the political status quo. Not only would Finland be governed by an all-female coalition, but also by a remarkably young, millennial set of leaders, with four of the five party chiefs aged under 35 at time of Marin’s appointment. A momentous achievement indeed – but celebrations were soon cut short.

Mere weeks into the new role as PM, Marin found herself in crisis mode. On March 11, 2020, the World Health Organisation declared the coronavirus outbreak to be a global pandemic, putting mounting pressure on international leaders to protect the lives and livelihoods of their citizens. Despite only just having her feet under the table, Marin was ready, armed with a plan of action to keep her country safe. This new leader faced an unprecedented challenge – and it may well have been her fresh perspective that gave Marin the upper hand in this time of crisis.

Unconventional beginnings
In a political world that is seen by many as still being too ‘male, pale and stale,’ Marin stands out as a welcome exception. Every bit the typical millennial, her frank and open social media posts have earned her scores of fans around the world, leading some newspapers to award her the title of ‘the leader for the Instagram generation.’ But it’s not just her age, gender and social media usage that sets Marin out from the crowd.

I’m in politics because I thought that the older generation wasn’t doing enough about the big issues of the future. I needed to act

Marin didn’t follow the typical pipeline into politics. In an interview with Time magazine shortly after her appointment as PM, the Finnish leader said that as a child and young adolescent, “politicians and politics seemed very far away.” Growing up in a small industrial town in south-west Finland, Marin had a somewhat difficult start in life.

“Like many other Finns, my family is full of sad stories,” Marin wrote in a personal blog post in 2016. Her mother spent her childhood in an orphanage, and her father’s alcohol addiction led her parents to divorce while Marin was still a young child.

From an early age, Marin was aware of the financial pressures facing her family, and worked a number of retail jobs while in high school in order to support her mother. Described by a teacher as an ‘average student,’ Marin nevertheless strove to improve her grades, becoming the first member of her family to attend university.

Finnish Prime Minister Sanna Marin speaks to the media during the pandemic

“My background influenced how I see society, how I see equality between people,” she told Time. “I’m in politics because I thought that the older generation wasn’t doing enough about the big issues of the future. I needed to act. I couldn’t just think it’s somebody else’s job.”

It is perhaps unsurprising, then, that pressing social issues such as gender parity, equality and climate change are at the very heart of Marin’s political agenda. A fellow Finnish MP called her “the most left-wing Prime Minister this country has ever had” upon her appointment as PM, and Marin certainly has a progressive vision for both her country and her premiership.

A passionate defender of the welfare state, Marin is committed to ending homelessness, closing the gender pay gap and ensuring support for refugees fleeing conflict. Her government’s ambitious ‘equality programme’ has prioritised shared parental leave for new parents, encouraging fathers to take on a more equal share of childcare responsibilities in those precious first few months of a new baby’s life. Under Marin’s leadership, Finland has also raised the school leaving age to 18, in an effort to boost both educational attainment and employment opportunities for Finnish youth.

“We have always worked for equality in Finland, and I think it is also important in the future,” Marin told The Observer in 2021. “We have to make sure that structures don’t act as barriers to people. The real work to be done now is to make sure that we continue to promote equal opportunities.”

A defining moment
Marin hit the ground running upon her appointment as PM, quickly setting out a far-reaching and ambitious plan for the country. But, on January 29, 2020, the first case of COVID-19 was confirmed in Finland, and suddenly, everything changed.

By mid-March, after a fervent few weeks of planning and preparation, Marin’s government invoked the Emergency Powers Act – a decision that has never before been taken in peacetime Finland. Restrictions on cross-border movement followed, as did a swift two-month lockdown and further curbs on public life. Marin acted quickly and with confidence, introducing measures to slow the spread of the virus approximately two weeks before her country’s Scandinavian neighbours. This decisive action may have spared Finland the worst of the first wave of the coronavirus pandemic, with the county recording one of the lowest Covid infection rates in Europe during 2020.

Winning and maintaining the public’s trust was perhaps Marin’s greatest achievement of the pandemic

“Finland has a long tradition of responding to crises, and people tend to come together when there is a crisis,” Pekka Nuorti, professor of epidemiology at Tampere University, told the Financial Times in an interview from September 2020. “A pandemic is really a mirror of a whole society’s functioning and organisation as a whole.”

While Finland shut down rapidly, it did not shut down completely, allowing the country’s citizens to make the choices they felt were sensible in order to reduce the spread of the virus. This resulted in a 75 percent reduction in social contact among Finns, which helped to keep infections comparatively low during the early months of the pandemic. Thanks to the country’s high rates of digitisation, meanwhile, the Finnish track and trace app also proved to be a vital tool in controlling infections. The ‘Corona Flash’ app was downloaded by almost every other person in Finland in 2020, reflecting the country’s widespread desire to comply with official recommendations.

Sanna Marin and Finland’s President Sauli Niinistö
announce that Finland will apply for NATO

Winning and maintaining the public’s trust was perhaps Marin’s greatest achievement of the pandemic. Taking a direct, open and communicative approach from the outset, Marin gave weekly coronavirus briefings to the nation during Finland’s first two-month lockdown, answering questions from the media and the public alike. One press conference was entirely dedicated to queries from children, with the Prime Minister taking the time to listen to the concerns of the nation’s half a million school pupils. Marin’s efforts in building trust in her government paid off – in November 2020, an overwhelming 86 percent of the population considered the information provided by Finland’s political leaders to be reliable.

Not only did Finns trust their government to manage the health implications of the pandemic, the majority also believed that their leaders were capable of addressing the economic impacts of lockdown. Indeed, the Finnish economy fared better than most during the first wave of the pandemic, as the nation’s short, sharp lockdown allowed for a summer reopening, cushioning the economic blow and seeing output fall by just 6.4 percent in 2020 – far below the EU average of 14 percent. The relatively robust state of the economy following the initial Covid lockdown further boosted Marin’s standing among the general public, while the international media hailed her as an example of exemplary crisis leadership.

The political goodwill that Marin amassed during the early months of the pandemic ultimately proved vital to Finland’s response to the COVID-19 crisis, particularly as subsequent waves resulted in further restrictions. Keeping the public onside, however, is no mean feat – as Marin herself discovered in December 2021, when she was photographed partying in a Helsinki nightclub after coming into contact with a Covid case. The PM apologised to the public, saying that despite being fully-vaccinated, she should have used better judgement. Despite some criticism, Marin’s apology was accepted and the incident didn’t result in a full-fledged political scandal as it may have elsewhere. Thanks in part to Finland’s high levels of public trust in government, Marin was soon able to move on from the unfortunate episode – and by January 2022, she had much bigger fish to fry.

Neutral no more
Across the border in neighbouring Russia, a major military build-up was underway. Despite Russian President Vladimir Putin’s claims in late December that he had no plans to invade Ukraine, the mass mobilisation of troops and equipment continued, and on February 24, Russian forces entered the country. The full-scale invasion – thought to be the largest military attack seen on European soil since World War II – marked a significant escalation of the eight-year Russo-Ukrainian war and a major turning point for EU relations and security.

In Finland, Russia’s invasion of Ukraine was a reminder of past scars. In 1939, Finland fought its own war with Moscow, ultimately ceding nine percent of its overall territory to the Soviet Union as part of the Winter War peace negotiations. The conflict and its lasting legacy still looms large in Finland’s collective memory, with Russia’s most recent military aggression in Ukraine stoking up feelings of fear and uncertainty among many Finns. Indeed, a recent poll showed that 84 percent of Finns now believe that Russia poses a significant military threat, prompting the nation’s leaders to dramatically reassess the country’s decades-long policy of neutrality.

On May 12, Marin joined the Finnish President, Sauli Niinistö, to announce that the country would be formally applying for NATO (North Atlantic Treaty Organisation) membership. The announcement confirmed what had been brewing for some time, and by May 17, the Finnish parliament voted 188–8 in favour of NATO membership, with Finland submitting its application to Brussels the very next day. This sudden political change in heart over NATO membership reflected a dramatic shift in public opinion regarding military alignment. Before the Russian conflict with Ukraine, just 20–25 percent of the population supported NATO membership for Finland. Following the invasion, that figure had risen to 76 percent in favour. Neutrality, it seemed, was simply no longer an option for Finland.

“If Finland makes this historic step, it is for the security of our own citizens,” Marin told a news conference while visiting Japan. “Joining NATO will strengthen the whole international community that stands for common values.”

Confirming the historic policy shift in typical millennial fashion – with a much-liked post on Instagram – Marin has again demonstrated her ability to take swift, decisive action in a crisis. Responding promptly to the most pressing concerns of her citizens, and showing no signs of shying away from difficult discussions, her bold move to join NATO is certainly not a decision that would have been taken lightly.

A new era awaits
Finland’s historic decision to abandon its policy of neutrality in favour of NATO membership cannot be overstated. It marks a significant turning point for Finland, and a new phase in the country’s approach to international relations. While its membership bid is yet to be confirmed, the move has already prompted an array of responses from leaders across the globe.

The current NATO chief Jens Stoltenberg has said that Finland will be welcomed “with open arms,” alongside its Scandinavian neighbour Sweden, who filed for membership at the same time. Russia, meanwhile, has threatened to retaliate over the membership move, with a statement from the Kremlin warning of potential military action against Finland in response to its application.

“Finland’s accession to NATO will cause serious damage to bilateral Russian-Finnish relations, and the maintaining of stability and security in the Northern Europe region,” the statement read. “Russia will be forced to take retaliatory steps, both of a military-technical and other nature, in order to neutralise the threats to its national security that arise from this.”

Alongside threats to retaliate, Russia is also piling economic pressure on its westerly neighbour, halting its gas supply to Finland just two days after Helsinki applied for NATO membership. While Finland is well-placed to cope, with gas accounting for just five percent of the country’s annual energy consumption, the move nevertheless reflects the escalating tensions between the two nations.

Despite the support of NATO Secretary General Stoltenberg, Finland’s NATO application is by no means guaranteed to succeed. Unless it is able to secure the unanimous support of all 30 members, Finland will be unable to join the military alliance – and Turkey’s President Recep Tayyip Erdoğan has threatened to block the bid. Accusing both Finland and Sweden of hosting suspected Kurdish militants from a group it considers to be a terrorist organisation, Erdoğan has been vocally opposed to letting the Scandinavian nations join NATO. In recent weeks, Marin has met with Stoltenberg to discuss how to tackle Turkey’s concerns and move forward with the application, while US President Joe Biden has given his “full, total and complete backing” to Finland and Sweden’s NATO bid. Encouraging words, indeed, but until Erdoğan relents, Finland’s membership hangs in the balance.

Moving from one generation-defining crisis to another, Finland is at a pivotal moment in its history. This new era of Finnish foreign relations will require a direct, decisive and principled leader – and Marin has shown that she can fulfil that role quite comfortably.

Can neobanks take on the old guard?

When Mariano Pennello, a 58-year-old welder from the small French town of Bédoin, deposited €22,000 in a savings account he had opened using the mobile application of the German digital bank N26, little did he know that he would be engulfed in a Kafkaesque nightmare. At four percent, the interest rate seemed attractive compared to what conventional banks offered, he says.

When he tried to withdraw the amount in April, he realised it was not possible. The firm would not respond to emails and phone calls, until his account was frozen without any explanation, while the application had been blocked. Radio silence ensued: “I don’t even know if my account has been hacked.

They won’t answer my emails,” he says. He has sent all relevant documents to the company’s headquarters in Germany and is now planning to file a complaint with the French police unit responsible for cybercrime. “If {N26} is really a bank, they should have put in place policies and staff for this type of technical problem,” Pennello says. “This is not normal.”

Banking for a new generation
Pennello is far from alone in his predicament. N26 has been facing a flurry of customer complaints over abruptly closed down accounts in several European countries. In a public statement, the firm said that this was part of a crackdown on fraudulent accounts. Many other digital banks have faced similar problems. Resolver, a UK online complaints service, reported a total of 1,850 similar complaints last year, most related to account freezing.

However, these are only teething problems for a burgeoning industry of fintech firms, known as ‘neobanks’ or ‘challenger banks,’ offering services traditionally provided by banks to retail customers. They are all committed to ‘unbundling’ the banking sector, namely picking apart its value chain and keeping the profitable bits, just like other digital disruptors have done in their sectors. Currently, there are around 400 of them worldwide, serving approximately one billion customers, with the size of the market reaching $47bn in the US (see Fig 1). Grand View Research, a market research firm, expects the global market to be worth $722bn by 2028.

One reason for the success of challenger banks is the seamless digital experience they offer. Unlike traditional banks burdened with antiquated infrastructure, they are building their databases from scratch, which allows them to develop new services. Their speedy, bot-powered customer experience is tailored to the needs of young digital natives. And as digital-only firms, they don’t have to open costly branches, offering instead lower fees, higher interest rates, and swift sign-up processes. Another difference from legacy banks, says Dylan Lerner, a fintech analyst at Javelin Strategy & Research, a US market intelligence provider, is that they provide personalised services, rather than one-size-fits-all products. “A neobank will not give you just a credit card. They will help you build your credit,” he says. The result, Lerner argues, is that traditional banks are losing their grip on customers, with an ensuing fragmentation of their relationship with them. “For traditional banks, it’s death by 1,000 cuts,” he says.

The pandemic has accelerated this trend, pushing depositors to turn to digital banking. In the US, neobanks gained new customers by offering early access to federal stimulus checks. Eversend, a neobank tending to the needs of the African diaspora, increased its transaction volume from $800,000 in 2019 to $253m in 2021. “Lockdowns forced people to stay at home and adopt digital financial services,” says the company’s founder Stone Atwine. “It was a horrible time for humankind, but it did accelerate technological adoption.” Neobanks have also won hearts and minds by offering services that became popular during lockdowns, such as cryptocurrency trading and peer-to-peer payments, according to Dan Dolev, a fintech analyst at Mizuho Securities, a Japanese investment bank. Traditional banks are anxious to respond to these challenges. Some try to replicate the digital experience neobanks offer, providing perks such as virtual card display, speedy mobile on-boarding, digital wallets and payment-linked rewards. Some have rushed to acquire neobanks; Société Générale has acquired Shine, a neobank targeting entrepreneurs.

Others have set up their own digital-only services. Cogni, a blockchain-powered neobank, is the brainchild of Barclays’ accelerator programme. Goldman Sachs has launched Marcus Invest, offering an app-based investment banking experience. However, such experiments can be short-lived, given that digital offshoots must be incorporated into existing infrastructure. Neobanks will always have the upper hand when it comes to digital services, Dolev says: “You only need one car. If one of these neobanks takes up this role, then the old bank becomes a back-office lender,” he says, adding: “The worry is that banks become marginalised, unknown and brandless lenders.”

Emerging markets
Neobanks are particularly successful in markets where most people never had a bank account. Last December, Brazil’s Nubank became the most valuable financial firm in South America with a valuation of almost $50bn and over 50 million users, following its IPO in New York. Digital banking is the future in a region where half of the population is unbanked or underbanked, but more than seven out of 10 people own a mobile phone, says Romina Simonelli, Chief Payments Officer at Ualá, an Argentinean neobank backed by SoftBank and Tencent. The company has launched ‘Aula Ualá,’ a platform deciphering the intricacies of personal finance for the layman through downloadable material, videos and free courses.

As digital-only firms, they don’t have to open costly branches, offering instead lower fees, higher interest rates, and swift sign-up processes

Some neobanks skip developed economies altogether to focus on up-and-coming emerging markets. TymeBank, a South African neobank, has raised $110m to fund expansion into Southeast Asia. Paytm, the biggest payment service in India with over 450 million registered users, is planning to expand into credit. Firms like Eversend have revolutionised the booming remittance industry. “It is delightful to sit in Paris and send euros to my grandma in western Uganda instantly, using a single app,” says Atwine. “With traditional banks, this process takes two to five days, costs a lot more, and requires my grandma to take a trip into town for cash pickups.”

Regulatory risks
For regulators, neobanks pose a conundrum. The plethora of new players brings much-wanted competition in a sector notoriously averse to innovation.
However, their disruptive force has sparked concerns over money laundering and fraud. Last April, the UK financial regulator questioned the efficacy of the mechanisms some neobanks employ to tackle financial crime, following an increase in suspicious activity. Established banks have an advantage in this area by spending billions to monitor transactions, according to Javelin’s Lerner, while neobanks do not have the necessary infrastructure. But this could lead to more innovation, he argues, with ‘reg-tech’ start-ups helping neobanks meet their compliance needs. Rapid international expansion, as in the case of N26, has also vexed customers: “We are in Europe and I believe that the French laws should be as valid as the German laws,” says Pennello whose N26 account was frozen. “I have always been banking with French banks and never had any problems.”

US regulators have adopted a strict approach, forcing neobanks to partner with traditional ones. Chime, the most popular US neobank, has been ordered by Californian authorities to remove the word ‘bank’ from its marketing material. Regulators may also dent their profits from debit interchange and instant deposits, Dolev predicts. In Europe, many neobanks have obtained banking licences, thus being able to expand into lending, investment and net interest margins.

The EU’s Payment Services Directive has compelled banks to open access to customer data that digital upstarts can use to develop their products. “In the US, conventional banks have greater lobbying power,” says Nathalie Janson Calamaro, a banking regulation expert who teaches at NEOMA Business School. But even in Europe, neobanks have only obtained ‘light licences’ with certain limitations; as soon as European banks sense a threat, there will be more pressure to restrain competition and effectively stifle innovation, Calamaro argues.

In search of a business model
The biggest concern over the future of neobanks is that most will never make enough money to stay afloat. Currently, just five percent of them are profitable, according to a report from Simon-Kucher & Partners. Few have been permitted to offer full-fledged credit services, the riskier but also most profitable part of the banking business, and are instead stuck with low-spending customers. In most cases, ‘freemium’ pricing models that rely on customers paying monthly subscriptions to access extra services have attracted small numbers of depositors.

Banking remains a highly localised market due to cultural and regulatory differences, unlike other sectors that saw digital pioneers rapidly expand around the globe. A case in point is the recent failure of European neobanks to break into the US market. Multinationals with big pockets may also intensify competition in the future. Telecoms powerhouse Orange and IKEA owner Ingka Group are expanding into the banking sector, while Apple and Amazon have launched payment services that may indicate bigger ambitions. Decentralised finance firms like Compound could also provide credit-hungry customers with an even fancier digital alternative than neobanks.

Neobanks face the same problems other pioneers had to tackle before becoming the new mainstream. Even the term ‘neobank’ remains controversial. Some of these digital upstarts eschew it altogether, fearful of regulatory scrutiny. Others openly embrace it, despite offering only a fraction of the services provided by traditional banks. For his part, Pennello thinks they should be treated like normal banks: “Governments and regulators should supervise them a bit better,” he says.

Wall Street’s banking icon

After 16 years at the helm of the United States’ biggest bank, trillion-dollar giant JPMorgan Chase, Jamie Dimon is not afraid to speak his mind. Everything from bitcoin (“I personally think that bitcoin is worthless,” he said in 2021) to the Chinese government (“The Communist Party is celebrating its 100th year. So is JPMorgan. And I’ll make you a bet we last longer,” he said at an event in Hong Kong) is fair game in his mind. His forthright comments have occasionally landed him in hot water – he had to apologise for his comment about China, for instance – but Dimon’s penchant for plain speaking has earned him more fans than enemies. Indeed, he was described in the New York Times Magazine in 2010 as “America’s least-hated banker.” Today, the view still holds true.

“With apologies to Brian Moynihan [the CEO of Bank of America] and Charlie Scharf [the CEO of Wells Fargo], among others, Jamie Dimon may be the most respected US bank CEO, known for his candour, charisma and self-confidence,” James Shanahan, senior equity research analyst at Edward Jones told World Finance. Having now earned the title of the longest-serving CEO on Wall Street, World Finance looks back on the iconic banker’s career.

A budding banker
Born in Queens in New York City in 1956, Dimon was the grandson of a Greek immigrant who worked as a stockbroker in the city. His father followed in his grandfather’s footsteps, also becoming a stockbroker, and Dimon’s own financial career began to take shape after his graduation from Harvard Business School in 1982, where he was described as “one of the very brightest guys in finance” in his class by a professor in BusinessWeek magazine in 1996. One of the first signs of Dimon’s confidence in his career path materialised soon after his graduation, when he turned down a job at Goldman Sachs, where he had previously held an internship. Instead, he opted to work with Sandy Weill, a family friend who would go on to become a pivotal mentor to Dimon. Weill offered Dimon an assistant position at American Express, and in 1995 he told the New York Times, “After a week, he was telling me how we could do things better.”

Dimon and Weill stuck together throughout the coming years, and in 1986 when Weill took control of Commercial Credit Company, Dimon joined him to help build a banking empire. Although it was a small business at the time, under the combined efforts of Weill and Dimon and through a series of mergers and acquisitions, the business went on to become Citigroup, now one of the largest banks in the US – and indeed the world. Dimon was a key member of the team, taking roles as chief financial officer, executive vice president and later as president. However, as Dimon strived to achieve more, the partnership between he and Weill that had once been so fruitful came under strain. In 1998, Weill made the shock decision of firing Dimon from Citigroup.


A crossroads moment
Following the split with Weill, Dimon took a break from the financial services industry. He looked into other lines of work, thought about what career paths would make him happy and considered how stepping away from leadership positions in the banking industry would allow him to spend more time with his family. But he couldn’t stay away from Wall Street for long. Although he had contemplated other careers, he told Money magazine, “My craft is financial services. Right or wrong, that’s what I know, and I’m pretty good at it.”

Dimon returned to the financial industry as chairman and CEO of Bank One, the fifth-largest bank in the country at the time. Bank One was reeling from a number of management mistakes – not to mention a $511m net loss – when Dimon was brought on board in 2000. It also had a serious culture problem following a merger from which the two separate sides had never fully integrated.

Known for his detail-orientated approach, Dimon led a review of the business’s portfolio, and Bank One embarked on an intensive clean-up mission, involving cutting the company’s dividend, slashing bonuses – Dimon’s included – and weeding out weaker members of the team. Not long after he had steadied the ship at Bank One, Dimon steered it straight into a merger with JPMorgan Chase, with the ambition of creating a true global banking giant, the likes of which only Weill’s Citigroup could compare. In some ways, the deal seemed too good to be true. JPMorgan Chase’s prowess in corporate banking and Bank One’s consumer financial services experience were a perfect match. Yet ever the conservative, Dimon still hesitated before greenlighting the merger. “It’s terrifying. Do you push the button or not?” he told Fortune. “But if you don’t and this opportunity is gone when you want it later, you’ve made a horrible mistake. So I pushed the button.” In 2006, Dimon succeeded William Harrison as CEO of the combined business.

Building a banking giant
Since joining JPMorgan Chase, Dimon has ramped up value for the bank’s shareholders. The bank’s share price has grown by around 200 percent since Dimon became CEO of the business, while its annual net income has risen from $13.6bn, on revenue of $61.4bn in 2006, to the eye-watering $48.3bn in net income on revenue of $125.3bn recorded in 2021. The business is now the US’s largest credit card issuer, with more than 4,800 branches operating in 60 countries, and it holds nearly $1trn more in assets than its closest competitor.

In his latest letter to shareholders, Dimon credited the business’s “financial discipline, constant investment in innovation and ongoing development of our people” with enabling it to “persevere in our steadfast dedication to help clients, communities and countries throughout the world.” Dimon also praised the business for growing its market share and making investments in products, people and technology “all while maintaining credit discipline and a fortress balance sheet.”

Throughout his career, Dimon has been known to take a closer approach to the running of his bank than his peers do. He is known for interrogating his executives with lists of questions, digging into the weeds of the business’s balance sheet and never missing a detail. “Dimon has shown a knack for spotting risks and opportunities, and by responding boldly. In recent years, for example, there has been aggressive growth in the formation of financial technology companies (or fintechs), which have directly targeted JPMorgan, especially in the areas of payments and wealth management,” Shanahan told World Finance. “Dimon has made a number of acquisitions over the past couple of years to address the threats head-on.” Just a few of these acquisitions in recent years include the purchase of OpenInvest, a California-based provider of values-based financial solutions, and Nutmeg, a UK-based digital wealth manager, in 2021, and stakes in Viva Wallet, a European cloud-based payments company, and C6 Bank, a Brazilian digital bank.

Recent deals have also opened new lines of business for the bank, such as its acquisition of corporate luxury travel agency Frosch and its purchase of The Infatuation, an app that helps consumers choose local eateries in cities around the world.

Hard lessons
But it hasn’t always been smooth sailing for Dimon. Although JPMorgan Chase dodged the worst of the 2008 financial crash, thanks to its ‘fortress balance sheet,’ the business wasn’t immune to the fallout – in the two years following the crash, Chase lost a whopping $51bn in faulty mortgages, unpaid credit cards and other bad loans – and a hostile sentiment towards bankers began to seed itself in American culture.

The London Whale saga, when a single trader lost the bank at least $6.2bn in 2012, following which JPMorgan Chase was fined more than $1bn and forced to admit violating securities law, has been called by Dimon “the stupidest and most embarrassing situation I have ever been a part of.” In the business’s annual letter in 2013, Dimon apologised for the situation, which had also involved a very public takedown by a US Senate subcommittee, and he took a 50 percent pay cut that year. “For a company that prides itself on risk management, this was a real kick in the teeth.”

Dimon continued, writing: “We learned – or were painfully reminded of – hard lessons from the London Whale problem. I know we will always make mistakes – that is unavoidable. What we continually strive for is to keep those mistakes small and infrequent. I certainly hope the London Whale is the largest mistake I am ever a part of.”

Dimon has been on a personal mission to improve the image of bankers, becoming the face of the industry and a driver of positive change

Although it will likely be his biggest blunder, the London Whale scandal hasn’t been Dimon’s only public misstep. He was also deeply involved with the failed initial public offering (IPO) of co-working space WeWork in 2019 – an event which Fortune magazine described as “one of corporate America’s most spectacular meltdowns,” and in which nearly $40bn of value evaporated overnight. WeWork’s fall from grace ensnared Jamie Dimon, whose company had backed the firm through its investment funds, arranged loans for founder Adam Neumann and acted as lead bank on the disastrous IPO attempt.

Yet even here, Dimon worked quickly to clean up his mess. It was Dimon who convinced Neumann to step down as CEO after the failed listing. “He told me, ‘Adam, you have done a great job until now but you will have to put the company first,’” Neumann told the Wall Street Journal. “I trusted Jamie and I looked up to Jamie. I still do.” Dimon also said he had learned lessons from the failure personally. “There are a lot of lessons to be learned, by everybody involved, and I’ve learned a few myself,” he said in an interview with CNBC. He said having “proper corporate governance” and an independent board before filing to go public were key lessons.

Even more recently, Dimon suffered a public rebuke when shareholders voted to reject a special $52.6m stock option award that the bank’s directors had given him to stay on as CEO of the business for five more years. Although Dimon will keep the award as the vote was merely a formality, it represented an important test of investors’ changing attitudes towards executive pay. In fact, over the last 12 years, JPMorgan Chase shareholders have voted their approval of compensation eight times.

Despite these missteps, JPMorgan Chase has often stood head and shoulders above its competitors thanks in large part to Dimon’s leadership. Even when the 2008 global financial crash hit, the business remained profitable every quarter. What’s more, Dimon has been on a personal mission to improve the image of bankers, becoming the face of the industry and a driver of positive change.

A force for good
Over the decades that Dimon has worked in leadership positions at JPMorgan Chase, Bank One and other titans of the financial services world, the expectations of what chief executives can and should do for their wider communities has changed dramatically. This change has not only been taken up by Dimon, but it has partly been led by his own hand. For example, in 2019 Dimon helped lead an influential corporate group of nearly 200 chief executives to agree on a new meaning of ‘the purpose of a corporation.’

As chair of the Business Roundtable, Dimon helped shape a new definition from the lobbying group, transforming the original mission statement, which was centred on answering to stockholders, to one that was more focused on ‘conscious capitalism,’ a recognition gaining steam in corporate America that businesses have responsibilities to society as well as shareholders. “The American dream is alive, but fraying,” Dimon said in a press release from the Business Roundtable. “Major employers are investing in their workers and communities because they know it is the only way to be successful over the long term.

These modernised principles reflect the business community’s unwavering commitment to continue to push for an economy that serves all Americans.” The 181 chief executives that signed the statement agreed to commit to delivering value to customers, investing in employees, dealing ethically with suppliers, supporting the communities in which they work and, finally, generating long-term value for shareholders.

Dimon has always had a knack for seeing the bigger picture, and this has certainly been evident in his work to build a strong team in the financial services sector. “He has demonstrated an exceptional ability to identify and develop talent, as evidenced by the routine appointments of JP Morgan’s senior executives to leadership roles among the company’s largest competitors,” Shanahan told World Finance. JPMorgan Chase has also been a leader in supporting women in its business – as well as in wider society. In 2013, the business created a programme called Women on the Move that would support female employees as well as businesses owned by women. Another key aim was to support women in achieving better financial health.

For a corporate leader as high up the ranks as Dimon to be grounded by the everyday realities of their customers is rare, but it is a sentiment Dimon often embodies. In his 2021 shareholder letter, Dimon stressed the impact that JPMorgan Chase has on everyday people. “While JPMorgan Chase stock is owned by large institutions, pension plans, mutual funds and directly by individual investors, in almost all cases, the ultimate beneficiaries are individuals in our communities. More than 100 million people in the US own stock, and a large percentage of these individuals, in one way or another, own JPMorgan Chase stock,” he wrote. “Many of these people are veterans, teachers, police officers, firefighters, healthcare workers, retirees or those saving for a home, education or retirement. Your management team goes to work every day recognising the enormous responsibility that we have to our shareholders.”

The next challenge
Dimon has done much over the past two decades to influence corporate America, the banking sector and the boardroom at the industry’s biggest bank – in most instances, changing ways for the better. But how will he deal with the new barrage of challenges facing the global economy? Not only is the US still reeling from the impact of the COVID-19 pandemic, but inflation is running rampant thanks to a multitude of economic challenges. The clouds appear to be gathering over the economy.

In his latest shareholder letter, Dimon cited “challenges at every turn: a pandemic, unprecedented government actions, a strong recovery after a sharp and deep global recession, a highly polarised US election, mounting inflation, a war in Ukraine and dramatic economic sanctions against Russia.”

He continued, recognising the unique position the US is currently in: “Adding to the disruption, these events are unfolding while America remains divided within its borders, with many arguing that it has lost its essential leadership role outside of its borders and around the world.” He called for individuals to work together across private and public sectors. “JPMorgan Chase, a company that has historically worked across borders and boundaries, will do its part to ensure the global economy is safe and secure,” he wrote. The letter reads at times as if it were written by a politician rather than a corporate leader – does this offer a sign of where Dimon’s career could lead next? His name has been rumoured as a potential choice for the US Treasury secretary since 2009, under presidents Obama, Trump and Biden. While he has said he “never coveted the job,” his popular appeal will mean he remains relevant long after he steps down as JPMorgan Chase’s CEO.

Yet after several threats of leaving the business, Dimon is dedicated to another term of five years at the helm of JPMorgan Chase, so the industry can bank on his steadying influence and iconic leadership style, with one eye always trained on the next crisis, through whatever comes next.

Indeed, looking back to Dimon’s 2013 annual statement, published following the London Whale scandal, an insight into the chief executive’s mindset is offered. “In prior annual reports, we told you we cannot promise you results but that we do promise you, among other things, consistent effort and integrity,” he wrote at the time. “In that spirit – I make this promise: We will be a port of safety in the next storm.”

Can we tame inflation?

Having seen operational costs rise by up to 15 percent since last summer, Clearly Drinks, a UK soft drinks manufacturer, had no other option but to increase the prices of its fruity water bottles by at least five percent. “Price rises and inflation have been on the horizon for quite some time now, but businesses are really starting to be significantly impacted,” says a despondent yet hopeful Claire Conolly, chief financial officer at the Sunderland-based company, adding: “As a manufacturing business, we have to be extremely agile and work smarter to remain a profitable business.”

Like many other businesses affected by inflation, the company has to improvise to stay competitive, investing in new technology and looking at different suppliers to bring costs down. But is that enough to chug along until the current wave of inflation fizzles out? “The firm has managed to continue its sustained growth against the difficult economic backdrop,” Conolly says. “We are hoping that these measures can be maintained for the long term.”

An old problem returns
Like Clearly Drinks, many businesses around the world are wondering how long this period will last. Inflation across the EU is expected to reach 6.8 percent this year, above the ECB’s two percent target. The UK, burdened with Brexit-linked inflationary pressures, saw inflation reach nine percent this April, a four-decade record. The picture is similar in the US, with inflation peaking at 8.3 percent, despite showing signs of slowing down in late spring. Global inflation more than doubled compared to last year and is forecast to land at a whopping 6.2 percent, according to the International Labour Organisation.

One reason why the current bout of high inflation has caught policymakers and central banks off guard is its previous absence from public discourse. Just before the pandemic threw the global economy into disarray, the economic press was exploring the opposite question; in 2018, The Economist ran an article entitled ‘Where did inflation go?,’ an allusion to historically low levels of inflation. “In the 20th century, inflation was almost a chronic problem. In the 21st century we thought we had got rid of it, but it now seems to return,” says Michel-Pierre Chelini, an expert on the history of inflation teaching at the University of Artois, adding: “This is the first time in the 35 years we have used annual indices that prices have really risen above a meagre one or two percent.”

Life struggles to return to normal in Shanghai as the pandemic lockdowns continue

Indeed, in the past decade, inflation in the eurozone only temporarily surpassed the two percent threshold; crisis-hit countries such as Greece sustained years of deflation. During the same period, the US experienced only one year of inflation higher than two percent (see Fig 1). The pandemic consolidated this trend, disrupting global supply chains and wiping out whole sectors, such as hospitality.

Most economists expected the turmoil to end in 2021, with the advent of vaccines offering a semblance of economic normality. Rating agencies were confidently predicting a solid economic recovery, enabling businesses and consumers to return to their pre-Covid habits. Some experts even forecast the advent of the new ‘roaring 20s,’ a reference to the interwar period of prosperity.

It was not meant to be. A confluence of events, including the war in Ukraine, a resurge of the pandemic in China, and post-Covid supply chain blues, has poured cold water on optimistic forecasts. Currently, the World Bank expects global growth to reach 2.9 percent this year, down from 4.1, while the IMF has downgraded its forecast for 143 countries.

Inflation lies at the heart of the problem, eating away at living standards across the world. Although economists now agree that high inflation is not a temporary phenomenon, they are divided on its origins, an issue that has taken on a political life of its own. Some point to supply-related reasons, such as choked ports and microchip and energy shortages. “Policymakers assumed that the initial drop in aggregate demand would have been long-lasting, while the negative supply-side effects of the pandemic were initially expected to be temporary,” says Alessandro Rebucci, an economist at Johns Hopkins University. “It turned out that the exact opposite happened, and nobody could have predicted that in 2020 or early 2021.”

Constrained supply may be linked to the shrinking number of employees returning to the office. With an increasing rate of retirement among older generations and a big chunk of workers skipping sectors like hospitality altogether, a trend dubbed ‘the Great Resignation,’ unemployment has hit record lows in many advanced economies. The US labour market is showing signs of overheating, with over five million job vacancies remaining unfilled.

Many economists, however, point to increased aggregate demand as the culprit, due to an unexpectedly rapid recovery. Government handouts to workers protected disposable income at a time when consumption was artificially constrained, creating excess savings; in the US, fiscal stimulus totalled $2trn just in 2021. “The amount of support that was provided on both the monetary and fiscal side in terms of stimulus has led to extremely strong aggregate demand, and that is as important, if not more important than supply,” says Robert Rich, Director of the Center for Inflation Research at the Federal Reserve Bank of Cleveland.

China’s Covid woes
One reason why experts expect inflation to persist and global growth to stall is China’s lacklustre economic performance. The Asian country is facing a renewed phase of Covid restrictions, with lockdowns in industrial hubs holding up production. Restrictions in Shanghai, a city that handles a fifth of China’s trade, may exacerbate global supply chain pressures and drive up inflation, according to the credit rating agency Fitch Ratings. The measures have limited the ability of manufacturers to hire employees, obtain raw materials and export goods, with cargo flow coming to a standstill.

Shanghai Port in China

Unwilling to purchase Western vaccines, the Chinese government is sticking to a zero-Covid policy, fearing that the country’s high percentage of senior citizens could clog up the healthcare system. Chinese consumers have resorted to panic buying, driving up prices. “China’s zero-Covid policy is adding fuel to the fire of global inflation, especially in countries where monetary policies have been extremely loose since the start of the pandemic,” says Zhiwu Chen, Professor of Finance at the University of Hong Kong. To add insult to injury, the Chinese economy is also facing headwinds elsewhere, with the default of Evergrande, a leading property developer, sparking concerns over a collapse of the construction sector.

China’s woes would be inconsequential for the developed world if the Asian country wasn’t so important for global trade, accounting for 15 percent of merchandise exports. Analysts from the US think tank Peterson Institute for International Economics argue in a recent report that China is covertly driving up global inflation through import restrictions and tariffs on fertilisers, pork and steel.

A pricey war
Pandemics aside, if there is a single event that has exacerbated the world’s inflationary woes, it’s the war in Ukraine. “Before Russia invaded Ukraine and the West imposed sanctions, economists were expecting inflation to peak up,” says Rebucci. The conflict has sparked an abrupt energy crisis, reminiscent of the oil crisis in the 1970s when oil-producing Middle Eastern countries imposed an embargo against the US in protest of the country’s military support of Israel.

Until February, Russia was the EU’s leading supplier of natural gas, oil and coal, providing a quarter of the bloc’s energy. Many EU countries have rushed to close deals with other oil producers and even reopen coal plants. However, dependence on Russia is particularly acute in the gas market, with 40 percent of EU imports coming from the country and some EU members like Hungary and Austria being nearly totally dependent on Russian gas.

Western sanctions have limited EU-Russia trade to a minimum. This May, EU leaders announced a partial Russian oil ban, with an exemption for supplies provided via pipelines. However, many energy experts are warning that a full-scale ban on Russian energy could trigger a steep recession across the Eurozone.

For its part, Russia, itself facing inflation of 17.8 percent, is playing hardball, well aware that inflation dominates the political agenda across Europe. Its government has threatened to cut off exports if sanctions remain in place, a threat partly realised last April when Russian state company Gazprom said it would stop supplying Poland and Bulgaria, following their refusal to pay in rubles.

Another reason why the war has sent inflation rates through the roof is that Ukraine and Russia are among Europe’s largest producers of key foodstuffs. Ukraine, known as ‘the breadbasket of Europe,’ exports around 12 percent of the world’s wheat production, with Russia accounting for another 17 percent; combined, they account for more than 80 percent of global sunflower oil production.

The war has disrupted agricultural production in Eastern Ukraine, leaving crops to rot and forcing farmers to take up arms. This May, the head of the European Investment Bank said that the country is “sitting on €8bn worth of wheat” that it can’t export. The two belligerents also produce large amounts of fertilisers, chemicals and steel.

Analysts fear that a prolonged war could push prices even higher, sparking an unprecedented commodity shock.

Europe facing inflationary Armageddon
One reason why Europe is vulnerable to inflationary pressures is that Germany, its economic powerhouse, has been hit by the dual crisis of post-Covid blues and the war, with its energy-intensive, export-orientated economy being particularly vulnerable. Experts have halved their 2022 growth forecasts for the country, while the government expects annual inflation to reach 6.1 percent. Fears over a long period of inflation have strengthened voices calling for the ECB to raise interest rates, which have stayed in negative territory for over a decade. Despite facing inflation rates similar to other advanced economies, the institution has until recently refused to follow the steps of the Fed and the Bank of England. ECB President Christine Lagarde has said that the US and Europe are “facing a different beast,” with US inflation being a result of a tight labour market, whereas the war is the main problem for Europe. “If I raise interest rates today, it is not going to bring the price of energy down,” Lagarde said.

However, with Eurozone inflation set to rise up to 7.7 percent, the bank has decided to tighten its monetary policy, raising rates by 0.75 percent by September and ending its bond-purchasing programme. In May, ECB Governing Council member Robert Holzmann said that the bank should raise rates three times this year and up to 1.5 percent. Reluctance to raise interest rates derives from deep-seated fears that this may trigger a recession and possibly a new sovereign debt crisis. “Monetary policy will have limited effects on inflation at best,” says Frederik Ducrozet, head of macroeconomic research at Pictet Wealth Management, an asset management firm, adding: “The whole point of ‘normalisation’ is to remove crisis measures as fast as possible, including asset purchases and negative rates. Their main justification is that with inflation so high, there’s a risk that inflation expectations get de-anchored, leading to a wage-price spiral.”

Stagflation and the tumultuous 1970s
An even graver concern is that the world economy is in for a period of low growth and high inflation, a phenomenon known since the 1970s as ‘stagflation.’ Economists look back to that era to draw lessons for today, given that it combined a war-driven energy crisis and double-digit inflation rates. Growth remained stubbornly low for the biggest part of that decade, while most Western economies saw unemployment rising to unprecedented levels.

The prospect of stagflation looms large in current policy debates, due to the lack of the monetary tools to tackle the problem at its root

A case in point is the UK, which experienced the infamous ‘winter of discontent’ in 1978 with three-day workweeks, along with a monetary crisis that led to a humiliating intervention from the IMF two years earlier.

However, parallels end there. Today, Western economies are less dependent on oil, while the fracking revolution has turned the US into a net energy exporter. Employment is at record-high levels and trade unions have less clout to push wages higher, which are no longer indexed to inflation anyway. “Europe is not fragmented {like in the 70s} with its members competing against each other for much smaller global export markets. We are not in the 1970s and we are not going back to those times,” says Professor Rebucci from Johns Hopkins University. Another crucial difference is that central banks are independent, which means that they can take measures to tackle inflation without having to worry about political interference. Central banks and policymakers can also draw upon the lessons from the 1970s, says Robert Rich from the Centre for Inflation Research, using effective communication tools to manage inflation expectations, given that the Fed is no longer considered a secretive organisation and its goals are more clearly defined. “There has been very much improved communication and enhanced transparency for the efficacy of policy,” he says, adding: “In the US, we now have a very specific objective for inflation, which is two percent.”

President of the European Central Bank Christine Lagarde

Despite these differences from the 1970s, the prospect of stagflation looms large in current policy debates, due to the lack of the monetary tools to tackle the problem at its root. Half a century ago, the antidote to the malaise of inflation was raising interest rates. This is no longer an option, given that it would increase borrowing costs for indebted firms and depress growth. The result, according to critics, is that central banks face an impossible dilemma: raising interest rates could trigger a recession, while sitting on their hands could usher in a long period of stagflation.

For many economists, the fault lies squarely on the combination of reckless money printing and lax fiscal policy during the pandemic. Since 2020, the Fed has added some $5trn to its balance sheet, accumulating around a quarter of US public debt, with central banks around the world following suit.
“Central banks should have raised interest rates earlier. Now it’s too late, it won’t have any effect on inflation,” says Huw Dixon, an expert on inflation who teaches economics at Cardiff University. “The main job of the Bank of England and the Fed is to keep inflation down, but they took their eye off it, particularly during the pandemic.” Some extend this argument to the period following the credit crunch in 2008, when central banks aggressively cut interest rates and unleashed quantitative easing, both perceived back then as temporary measures. “We were supposed to go back to normal after a year or two, but interest rates have been practically zero since 2008. This has never happened before in history,” Dixon says.

US Secretary of Treasury Janet Yellen

The question of who will pay for high inflation rates already dominates the political agenda in most advanced economies, with governments taking a range of measures to alleviate the pressure on households, from tax cuts to energy subsidies. “Inflation is essentially a wealth tax, so people who have lots of money will find themselves worse off if they haven’t got gold or shares,” says Dixon. But for others, it may have been worth it to avoid a bigger crisis. “Monetary and financial policy during the pandemic may have cost us some basis points of inflation, but the jury is out on whether it was the right thing to do,” says Rebucci, adding: “If we can help a generation of young people enter the job market with the same conditions as their predecessors, we will have accomplished a lot.”

Inflation can have political repercussions too. Economic tumult in the 1970s led to a fierce effort to tackle inflation at all costs, contributing to the reversal of the political pendulum in most advanced economies in the early 1980s. “Households with a low standard of living and a margin of financial security close to zero can be strangled by inflation, living in constant fear of plunging into a cycle of inexorable debt,” says Chelini, the inflation historian, adding: “This can lead to individual withdrawal and despair or the formation of a ‘coalition of discontent’ that can politicise the issue.”

The debt conundrum
Both governments and private businesses sit on historically high levels of debt. Global debt reached a record $226trn in 2020, according to the IMF. Raising interest rates too high and too soon could push many ‘zombie companies,’ sustained through easy credit since the Great Recession, to bankruptcy. “Consumer confidence is at an all-time low, and this latest hike {of inflation} has come as a devastating blow for businesses already struggling with the increased cost of debt,” says Neil Debenham, CEO of Fintrex, a UK corporate consultancy for SMEs.

Households with a low standard of living and a margin of financial security close to zero can be strangled by inflation

Higher interest rates could constrain the ability of debt-burdened governments to borrow. Italy is a main concern for the ECB, with a debt-to-GDP ratio of over 150 percent. However, markets may also factor in domestic political conditions and particularly the Italian government’s prudent fiscal policy, argues Rebucci: “This is not a time to worry about Italian default, since the current government is trying to leverage European funds to support investment.”

Some suggest that a period of high inflation could reduce the value of public debt, a policy that benefitted many European countries following the Second World War. During that period, the interest rate on government debt was lower than inflation, a phenomenon known as ‘financial repression,’ helping countries like the UK, whose sovereign debt had peaked at around 270 percent of GDP, shrink their debt burden. Governments may use a similar trick now to deal with rising debt levels.

“It’s certainly a way out of it, but not necessarily a good way,” Dixon says, adding: “Inflation is like a tax aimed at redistribution from lenders to borrowers, and the government is the biggest borrower.” However, that post-WWII period is not coming back, according to Dixon, since it was high growth rates, rather than inflation, that did the trick: “GDP increased significantly while debt remained roughly constant. Currently, we are very good at raising nominal GDP, but real GDP doesn’t go higher.”

For optimists, the current bout of inflation is a temporary, even necessary phase to return to economic normality. “Inflation will be managed by central banks and will soon be brought under control. Two years from now we will have stopped talking about it,” says Rebucci. Signs that inflation rates were slowing down in May have already breathed some optimism into markets. But pessimists beg to differ, warning that the hard part lies ahead. “Historically, inflation ends in tears,” says Dixon, adding: “Nearly all inflationary periods we had in Britain ended with a recession. That’s why it has always been a big priority to avoid high inflation in the first place.”

Betting on a meta future

In the 1992 sci-fi novel Snow Crash, author Neal Stephenson envisioned a ‘metaverse’ – a world where, in the face of a global economic collapse, the protagonist dons a headset to escape reality and enter a virtual space where avatars stroll the streets, digital shops line the pavements and electronic currencies rule the roost.

Roll on 29 years and that vision is close to becoming reality. In October 2021, Mark Zuckerberg announced plans to “bring the metaverse to life,” rebranding Facebook’s now-eponymous name to Meta and investing $10bn in the virtual space.

In Zuckerberg’s vision, consumers would be able to “work, learn, play and shop” in a 3D digital world, creating avatars of themselves to do business, study and visit friends across the globe via virtual and augmented reality.

It might still sound like the stuff of fiction, but Facebook isn’t the only one getting involved. In November 2021, Microsoft unveiled Mesh for Microsoft Teams, a mixed-reality platform described in its blog post as a “gateway to the metaverse,” designed to allow employees to create avatars of themselves and attend virtual meetings. A few months later, the company bought gaming giant Activision Blizzard for $68.7bn in a record-breaking deal that would “provide building blocks for the metaverse,” in the words of Chief Executive Satya Nadella.

Entertainment companies such as Nvidia (inventor of the GPU), Epic Games – developer of the Fortnite platform, where Ariana Grande hosted a virtual concert last summer – and Unity (the world’s leading platform for creating 3D content) are all investing in the metaverse too, while Chinese giant Tencent has filed for 100 metaverse trademarks.

Disney has meanwhile appointed an executive to lead its metaverse efforts, while Manchester City football club has announced plans to build a virtual Etihad stadium in the metaverse in partnership with Sony.

Entire cities are getting in on the game too; Seoul has invested KRW 3.9bn (around $3m) in creating a metaverse, with digital twins of its key attractions set to launch in 2023, and Shanghai is also aiming to offer public services via the metaverse in the coming years.

Transformational moment
While some have downplayed all this as mere hype, others are betting on a metaverse future. Crypto company Grayscale has forecasted a market opportunity of $1trn in yearly revenues, while Morgan Stanley has predicted China’s metaverse market alone could be worth nearly $8trn in the future. A recent report by JP Morgan (Opportunities in the Metaverse) meanwhile concluded “the metaverse will likely infiltrate every sector in some way in the coming years.”

Some believe it could transform the way we do business and live our wider lives altogether. Among them is Melanie Subin, Director at the Future Today Institute, a strategic consultancy that helps organisations prepare for the future.

“I believe it’s almost inevitable that the metaverse will become very pervasive over the next decade,” she told World Finance. “For many, augmented reality devices such as smart glasses are likely to entirely replace the multiple devices we use today, such as smart watches, smart phones and earbuds.”

Yesha Sivan, author, professor and CEO of business platform i8 ventures, agrees. “The metaverse, when it comes to fruition, is going to change our lives much like the internet has completely changed our lives,” he said in a recent interview with German news channel DW Business. “The interesting question, of course, is which domain is going to be affected first.”

Defining the ‘metaverse’
All of this is leading many to question what the metaverse actually is – and what opportunities there might be within it.

Most envisage a world accessed by virtual or augmented reality headsets, where users interact with others via their virtual selves, or avatars. In its fully realised form, sights, sounds and smells would replicate reality – or an enhanced, customisable version of it – with devices “emitting scent particles and altering the feeling of ambient temperature,” according to Subin. “The metaverse will maximise our visual and auditory experiences, and introduce our other three senses into the mix,” she said. “It’s this expansion of sensorial experience that will make any metaverse interaction truly immersive and embodied.”

In the ideal meta-world, users would also be able to hop from one company’s metaverse (such as Meta’s) to another (such as Microsoft’s). “The theory is that each person or organisation would build their own one, but they are all inter-operable and they all speak to each other,” Tom Harding, Bristol-based partner in law firm Osborne Clarke’s commercial team, told Business Live.

How and where this might be used most remains up for debate. For some, its value lies in gaming and entertainment – a place where visitors can prowl the streets under any identity they wish, holidaying in far-flung corners of the world, attending exclusive music events, gambling in virtual casinos and buying digital twins of their favourite fashion products.

For others it’s a space for investment, where savvy types can purchase, develop and sell non-fungible tokens (NFTs) such as digital artworks and virtual real estate, creating whatever they can dream up in their plot of digital land and monetising it in a way not dissimilar to the real world.
Others point to education, business, tourism, medical and military uses; Microsoft has already been contracted to produce augmented reality headsets for the US army in a $22bn deal, for example, indicating the military’s intentions to branch into the virtual realm.

Beyond all of this, the metaverse is fundamentally a space for limitless creativity, according to Vipp Jaswal, Chief Executive of the Interpersonal Intelligence Advisory and a C-Suite Advisor. “The greatest strength – as well as the greatest weakness – of the metaverse is that there are no restrictions,” he told World Finance. “It allows for an explosion of creativity. And it allows individuals to recreate themselves into whoever they want to be.”

The business of metanomics
It’s not just consumers who stand to benefit from Web 3.0. Many have pointed to opportunities in business – from making global communication and remote work easier to opening up whole new revenue streams.

“When you think about the economics of the metaverse—or metanomics—there are opportunities in almost every market area,” reads the JP Morgan report. That includes testing products in a digital environment to lower costs – which is exactly what Hyundai is doing with its Meta-Factory, a digital twin of its Singapore factory, announced in January and set to be complete by the end of 2022. As well as the obvious financial benefits, virtual testing means minimising resources and boosting a company’s sustainability credentials.

Others point to mass job creation in the metaverse. From 3D designers and content creators to digital event producers, the virtual realm has the potential to produce a whole new economic sector. It’s easy to see how certain industries stand to gain, too. There are obvious opportunities in the gaming sphere; Fortnite generated more than $9bn in revenues in 2018 and 2019 alone, according to financial documents, while rival platform Roblox was valued at $68bn in December.

Fashion brands have also been quick to jump on the bandwagon; last year, John Lewis opened a digital shop on Fortnite, while Nike has launched its own metaverse within the Roblox platform (Nikeland). The company also bought virtual shoe company RTFKT, and has already made $3m from selling virtual NFT trainers (see Fig 1). Dolce & Gabbana has meanwhile made $6m from its own collection on NFTs, and Ralph Lauren, Gucci, Balenciaga, Dior and Burberry have all created NFT products too. Even Walmart is planning on selling virtual goods, according to reports.

As well as allowing brands to sell “the same product twice – one in the real world and one in the metaverse,” in Jaswal’s words, there are clear promotional benefits for these brands. If you see a Nike store while you’re tuned in to Roblox, you might just find yourself popping to the physical store too.

Rocking the music industry
It’s not just gaming and marketing that stand to gain, though. Recent metaverse performances by the avatar versions of Ariana Grande, Justin Bieber and Ed Sheeran among others, point to one thing – the metaverse could be about to rock the music industry too.

The metaverse, when it comes to fruition, is going to change our lives much like the internet has completely changed our lives

That could bring several benefits for artists as well as consumers, according to Jaswal. “You could have a one-to-one concert with your favourite pop star sitting in their home,” he said. “You could come into their metaverse mansion, meet their drummer and watch a live performance. That would cost more than a real-life concert because it would be personalised, and the artist could obviously fluctuate the price whichever way they want. So there are huge opportunities for artists to monetise this.” This isn’t empty talk; Travis Scott’s Fortnite virtual concert in 2020 generated $20m in merchandise sales, according to Forbes, and Ariana Grande’s virtual Fortnite performance was expected to pull in a similar figure. Zara Larsson meanwhile told the BBC last year she’d made more than $1m by selling virtual hats, backpacks and sunglasses on Roblox in the space of six months. Take away the costs and venue limitations of physical concerts, and it’s easy to see the potential gains for performers going virtual.

Opportunities for creators
But it’s not only musical artists that stand to benefit from producing virtual versions of their work. If a visual artist or content creator makes an NFT, the creator or company gets paid a royalty every time it’s resold. That’s the case whether it’s a digital artwork (like the set of NFT Bored Ape images that sold at Sotheby’s for $24.4m last September), a plot of real estate or a virtual shoe. That could mean big business for creators and brands, as well as for those investing in the tokens.

That’s one reason many are betting on NFTs as the next big thing in crypto. But there are other advantages to these tokens too – not least the fact they can’t be deleted, copied or destroyed. And while traditional currencies and cryptocurrencies such as bitcoin are ‘fungible’ (meaning one bitcoin can be replaced by another), every NFT is unique.

“Owning an NFT is just like owning an original, one-of-a-kind physical item,” said Eric Anziana, Chief Operating Office of crypto.com. “An NFT is verified on the blockchain – you know who the creator is, where it comes from, and there is no way you can counterfeit it. NFT digital assets are unique in the way they build communities, connect people globally and create long-term value.” With popularity in crypto growing by the day more generally – the number of crypto owners globally grew from around 100 million to 300 million through 2021, according to Anziani – it’s not totally out there to imagine NFTs entering the mainstream in the coming years.

From real estate to virtual estate
That could bring substantial opportunities for investors, and some are already capitalising. One of the biggest areas many are pegging hopes on is the virtual real estate market, with metaverse platforms such as Decentraland, the Sandbox, Somnium Space and Cryptovoxels offering buyers the opportunity to purchase and develop plots of digital land in the hope demand rises and value of land increases.

On their ‘land,’ owners can host (and monetise) events, rent out space to brands wanting to advertise and open shops to sell virtual products.
Some might be sceptical, but prices have already been rising; the average cost of a virtual land parcel across the four main metaverses doubled from $6,000 to $12,000 in the period from June to December 2021, according to JP Morgan, and in January 2022 alone, real estate sales in the metaverse reached more than $85m, according to MetaMetric Solutions.

The cyrptocurrencies being used to purchase these plots are on the rise too; in the days following Facebook’s rebrand to Meta, the value of mana – the digital currency used in Decentraland – soared from less than $1 to a high of $5.79. Several companies are already investing; in November, Tokens.com put $2.4m on a 116-parcel estate in Decentraland (which is divided into 90,000 parcels). The crypto investment firm aims to create a virtual Fifth Avenue in the platform’s Fashion Street district. The same month, virtual property fund Everyrealm – formerly Republic Realm – broke all records by buying a $4.3m plot in the Sandbox that it plans to develop in partnership with games company Atari.

Jaswal believes traditional real estate investors will be quick to jump on the bandwagon. “There will be a lot of investors,” he said. “We’ll likely see a few big players, realtors and real estate agents, followed by a huge tidal wave of smaller players.”

But transitioning from physical to virtual real estate might not be as simple as some are hoping, with several hurdles to overcome.

Janine Yorio, Co-Founder & CEO of Everyrealm, says the value will come from the experiences buyers create on the land they own, rather than just having the land itself. “Virtual real estate is the first step in building the metaverse,” she said. “The value comes from the experiences you create on top of that virtual real estate and the community you bring in through those virtual experiences.”

That means investors will likely need 3D designers and other specialists on board if they’re to profit from the opportunities, meaning some might be left out in the cold. What this virtual realm could enable, however, is a democratisation of the marketplace, increasing access for non-traditional funds and individuals keen to capitalise on the next big trend in a decentralised economy where anyone can own.

A hotbed for the ‘dark web’
But while there are clearly significant opportunities within the sector, many have pointed to the risks – especially while the metaverse remains largely unregulated.

Take away the costs and venue limitations of physical concerts, and it’s easy to see the potential gains for performers going virtual

Among them is Jaswal, who believes the metaverse could be a hotbed for illegal activity. “The metaverse allows the dark web to surface on another platform,” he said. “You could have arms dealers trading via the metaverse, and there’s also potential for scammers to flourish.

“There’s nothing to stop people creating fake personas, either. Someone might create a fake Kim Kardashian stripper in a metaverse club. Who’s going to stop it and how? The company that formed her is going to be based in a city you cannot trace, being paid in a currency you cannot touch. Sue all you want, but who are you suing? Where is the police force in the metaverse? Where is the copyright law, and where are the enforcement authorities? There’s nothing.”

The industry is already facing issues. On Decentraland’s Marketplace, for example, several NFTs contain slurs that haven’t yet been banned (at the time of writing, the name AdolphHitler was currently on sale for 6m ether, or just under $2,000). With the platform running on a ‘decentralised autonomous organisation’ (DAO), the only way for offensive NFTs to be taken down is if enough community members vote (the higher the financial stake they own, the more voting prowess they have).

Charlie Bell, Executive Vice President of Security, Compliance, Identity and Management for Microsoft, made the risks around the metaverse clear in a recent blog post. “In the metaverse, fraud and phishing attacks targeting your identity could come from a familiar face – literally – like an avatar who impersonates your co-worker,” he wrote. “These types of threats could be deal breakers for enterprises if we don’t act now.”

Calls for regulation
Governments are aware of the challenges; EU digital chief Margrethe Vestager has already called for more scrutiny around the metaverse, pointing to new challenges for antitrust regulators in an interview with POLITICO, and cautioning on the need to keep a close eye on NFTs. Others are taking action; in China, Beijing recently implemented new rules on the way companies can operate algorithms, with draft regulations on ‘deep synthesis’ technologies – used to generate or modify voices, videos and virtual settings – that could help prevent deepfakes. The EU is also looking into regulations under its proposed AI Act.

But Jaswal believes more needs to be done. “International governments are being very complacent about how, when and if they are going to impose any form of regulation in the metaverse,” he said. “As a result, the public are going to be exposed to a variety of unethical illegal activities. The metaverse is going to be the ultimate test of how nations cooperate with each other.”

Silicon Valley ‘boosterism’
Of course, all of this relies on the assumption that the metaverse is actually going to take off – an assumption some believe is over-hyped. Among them is Andrew Curry, Director of Futures at the School of International Futures (SOIF), which helps leaders make strategic decisions. He believes the metaverse is more about “Silicon Valley boosterism” than anything else, with tech giants using the ‘metaverse’ term for headlines first and foremost. “The business advantages of talking up the metaverse to investors outweigh the risks,” he told World Finance.

International governments are being very complacent about how, when and if they are going to impose any form of regulation in the metaverse

His scepticism is down to a combination of factors – not least the fact there’s still a long way for technology to catch up with the plans. “The internet isn’t that stable even now in handling video calls, even in the richer parts of the world,” he said. “Whether it will cope with the data requirements of the metaverse seems an open question – at least without substantial further investment in infrastructure. This may not be a priority in the face of investing in other areas, such as climate adaptation infrastructure.”

Curry argues that even if tech does catch up, we’re yet to see what consumer uptake will be like. Bulky headsets – and associated issues such as motion sickness – may well be a potential barrier unless improvements to the current interfaces are made, along with the fact many might not be ready to switch physical interaction for the virtual realm. There’s also the rather large question as to whether rival companies would be willing to cooperate in order to build a unified, inter-operable metaverse, where users could hop from one world (and competing company) to another.

A hybrid future
But many are working on overcoming these barriers – not least improving the interfaces that we would use to access the metaverse. Apple is rumoured to be releasing its AR wearable this year, while Google, Snap and Microsoft are all working on headsets that might just be the golden ticket to a smoother VR and AR experience. Enhancements to blockchain technology are also underway to encourage greater adoption of cryptocurrencies, according to Everyrealm’s Yorio.

Of course, in the same way emails never entirely replaced phone calls, the metaverse is unlikely to ever just entirely replace physical interaction. The most likely scenario will be a combination of digital and real-world meetings, interactions and events – in the same way we are seeing a mix of Zoom calls and in-person meet-ups post-Covid.

Anziani believes that will seep into a combination of physical and digital currencies too. “We will continue to see a steady evolution into a more digital economy,” he said. “This may combine elements of physical transacting and digital transacting into one experience – paying for something in person via a crypto wallet, or going to an NFT gallery in person and seeing digital art, for example.”

Embracing the metaverse
Whether this comes to fruition as many are forecasting – and whether the metaverse ends up transforming our lives altogether or remaining a niche area with just a handful of uses – remains to be seen.

But with more and more organisations embracing the metaverse concept it’s clear this is already having an impact. How organisations shift their business models, how financial institutions adapt to a new crypto-climate and how governments act to regulate the metaverse might be some of the biggest questions we face in the coming years.

Only time will tell how the answers pan out – but if the forecasts ring true, we could just be edging towards a world closer to Snow Crash than we might once have imagined.