Tackling challenges in the iGaming industry

“In a world with plenty of good solutions, what makes you truly stand out? What makes your technology great? This was the question we asked when we entered the B2B market,” says Evgen Belousov, CEO at GR8 Tech, an iGaming platform provider that offers products and services to operators in the industry – from an all-encompassing sportsbook and casino platform to various other standalone products.

“Our answer was to offer tailored solutions that cater to industry players’ personalised needs,” he says. “We provide everything needed to launch and run a successful iGaming business, positioning ourselves as a lifetime partner for our clients. We support their successful development and scaling up, with flexible technology that can adjust to the operator’s needs as they grow.”

Sportsbook success
At the core of GR8 Tech’s products is its GR8 Sportsbook – a long-standing and well-known platform with a stellar reputation, designed to provide operators with the chance to tailor their offerings to local audiences.

“One of our strengths lies in offering a strong selection of regional favourites, such as cricket, kabaddi, American football, basketball, hockey, volleyball, and others,” says Belousov. “Depending on where they are located, operators can offer exactly what their local audiences like, gathering more engagement and support from them.”

“The platform can also manage heavy user loads with real-time anti-fraud processing, balancing the need for attractive player odds with profitability for operators,” Belousov continues. “Its modular nature means operators can flexibly customise their offering as business requirements change.”

Changing perceptions
The success of the platform to date has seen the company recognised with several accolades – including Best Online Sportsbook Provider 2024 at the SiGMA Eurasia Awards – and it isn’t just benefitting GR8 Tech’s clients and their users; it is also helping to change perceptions around the profitability of sportsbooks more generally, according to Belousov.

“One of the interesting challenges we have seen has come from the idea that sportsbooks aren’t that lucrative,” he says. “Typically, sportsbooks are seen more as an engagement tool, while operators rely more on casinos to make money. We have tried to change this stereotype with a high-performance sportsbook platform that is designed to bring tangible financial results for its operators within their first 12 months,” he says.

“Transforming the industry’s conventional view of sportsbooks isn’t a trivial thing, but we are confident in our ability to deliver and change the norm.”

Addressing the challenges
Shifting perceptions around sportsbook platforms isn’t the only challenge the company is taking on. Belousov says the fast-paced, forever-changing nature of the wider iGaming market can be one of the biggest hurdles for platform providers in the industry, but that the company has been able to “navigate the environment and enjoy the ride” through its expertise.

“The global iGaming industry is incredibly dynamic and constantly changing, so the main thing is keeping up with the pace,” he says. “Providers need to factor in emerging technologies, updates in regulations, the evolving preferences of end users, and shifting priorities of the operators, to name just a few of the considerations.”

We believe that open data sharing is fundamental to the advancement of the industry

He believes another key issue lies around the availability of data. “The limited willingness among providers to share data is a critical challenge,” he explains. “This restraint limits the ability of operators to make informed decisions and stifles the industry’s collective capacity to innovate and enhance player experiences,” he says. “As we progress into 2024 and beyond, this will become increasingly pronounced, as operators demand more transparency and data access to drive their strategic initiatives.”

To help tackle the data issue, GR8 Tech aims to “lead by example,” providing data to its clients to help them enhance their offerings. “We believe that open data sharing is fundamental to the advancement of the industry,” says Belousov. “This approach not only benefits our clients but also catalyses broader industry growth by fostering a culture of transparency and co-operation.”

Finding opportunities
Beyond data sharing, another challenge lies around regulation, according to Belousov. “Keeping up with the many jurisdictions around the world and ensuring products are flexible enough to adapt to various regulatory requirements can be tricky,” he says.

But the company knows how to turn a challenge into an opportunity. “We see these challenges as a positive,” he continues. “While it means there are additional considerations when developing new products and improving existing ones, it also pushes us to explore new things, be more creative, and ultimately design more robust solutions.”

That nimble approach appears to be working. With a goal to become the “go-to provider for iGaming operators,” GR8 Tech has lofty ambitions – but if its rapid growth over the past year is anything to go by, the company looks set for a promising future.

Leading the digital transformation in Moldova

Carolina Bugaian’s professional path is marked by her exceptional ability to navigate data intricacies, the relentless pursuit of knowledge and care for people. Joining Moldcell as Financial Director in 2006, she became the company’s first female executive in this pivotal role. Over 13 years, Bugaian took on crucial responsibilities, including leading the finance department of a telecom company in Nepal from 2013 to 2016.

Being a chartered accountant and internal auditor, Bugaian has a PhD in Economics, a Global Business MBA from Oxford-Brookes and specialised training in FinTech from Harvard. With this wealth of educational experience, Bugaian’s elevation to Moldcell’s CEO two years ago marked a transformative era. This move ushered in initiatives that solidified the company’s reputation as a sustainable business aspiring to put technology in the service of human beings.

In today’s dynamic business landscape, characterised by rapid change and technological leaps, leaders like Bugaian are the driving force behind transformative shifts. Her recent recognition in the European CEO Awards 2024 underscores her pivotal role in Moldcell’s evolution into a pioneering ‘Digitally Human’ enterprise.

Moldcell’s vision focuses on promoting digital literacy and inclusion among all segments of society

Bugaian’s leadership blends technological innovation with empathetic strategies, redefining the telecommunications landscape. From her roots as an auditor to her current position as a promoter of digital innovation, Bugaian’s trajectory epitomises a fusion of financial acumen, global experience and deep market insights driven by human touch. What sets her apart is a combination of pragmatism and empathy that brings meaning to Moldcell’s mission and sets the course for its future. Her strategic vision, combined with a deep commitment to digital empowerment and human-centric values, has not only distinguished Moldcell but also set new standards in the global mobile telecommunications landscape.

Transcendent tech
In a competitive and dynamic sector where digital innovation stands at the forefront, fostering transparency, open dialogue, and customer-centric collaboration is absolutely critical for success, and this is where Bugaian’s leadership ethos resonates most. A profound grasp of evolving client and employee aspirations is needed and Bugaian’s philosophy transcends technology’s mere utility, focusing instead on leveraging it to enrich lives and foster community bonds. Moreover, effective communication and transparent decision-making form the bedrock of her approach. By championing open discourse and ensuring information accessibility, she harnesses the team’s diverse perspectives and expertise to tackle complex challenges and propel business growth.

Moldcell CEO, Carolina Bugaian

Transparency, sincerity and empathy are the hallmarks of Bugaian’s style. These attributes have propelled Moldcell to global acclaim for its investments in employee well-being, earning accolades in the People & Culture category at the World Communication Awards in Amsterdam. Under her stewardship, Moldcell’s purpose to “bring the whole world into your hands so that you could enjoy life even more” reflects a commitment to inclusivity and social responsibility.

With these strategies in place, Moldcell is entering fresh territory, expanding its market reach and solidifying its position as a ‘Digitally Human’ operator. In addition to technological advancements, Bugaian has placed a strong emphasis on customer-centricity and experience. Moldcell’s vision focuses on promoting digital literacy and inclusion among all segments of society, ensuring that Moldcell’s services are accessible and beneficial to everyone.

Bugaian’s impact on Moldcell’s success in the last two years has been undeniable. Her focus on innovation, customer-centricity, and social responsibility has not only driven Moldcell’s growth but also positioned it as a leader in a new and exciting era of telecommunications. Bugaian’s vision foresees a future where digital access transcends barriers, empowering individuals of all backgrounds to thrive in the digital age, and her achievements and contributions continue to shape Moldcell’s journey towards continued excellence and a positive impact on the industry.

Gold shines in 2024 amid geopolitical tremors

Gold is regarded as the ultimate store of value. But over the years, the king of safe haven trades has largely been neglected as markets have favoured risk assets in search of above average, or alpha, returns. Until 2024 – the year that sparked a record-setting rally in the price of the yellow metal.

Investors kicked off the year with the expectation that the US central bank, the Federal Reserve, will cut interest rates at least six times. This belief turned out to be a false conviction. But that did not prevent gold from rocketing higher even as markets today know they are not going to see their dreamed-up narrative play out in real life.

Economics as the reason
Gold is a non-yielding asset, which means that it does not generate a passive income to its holders. But gold increases its appeal whenever there are prospects for changes in the fixed-income landscape. Why is that? High interest rates help generate attractive fixed-income returns. The US dollar, for example, has the ability to yield returns, which get higher when interest rates go higher.

If history has taught us anything about gold, it’s that it’s a safe haven asset

That is part of the reason why investors may choose to increase their dollar holdings in a high-interest rate environment. But when that tide shows signs of turning, money managers can pivot to gold in bets to capture better returns on their investment.

A low-interest rate environment is generally beneficial to gold because it diminishes the opportunity cost of holding a non-yielding asset. In other words, investors are not going to miss out much by offloading their dollar positions.

Further, stubborn inflation in the US has upheld the hedge-against-inflation narrative for gold. Once markets realised that consumer prices were not going to go down without a fight, they were quick to rush back to the yellow metal, boosting its price in the process.

History as the reason
If history has taught us anything about gold, it’s that it’s a safe haven asset. For hundreds of years, gold has been valued based on its scarcity and investment appeal. Unlike fiat currencies, which can be inflated due to the issuance of new amounts, gold tends to retain its value and remain stable in the face of inflation pressures.

This intrinsic property makes it a reliable store of wealth in times of excessive, or ‘runaway,’ government spending, rising inflation, and clouded interest-rate prospects. And in 2024, market participants saw it in action. When investors worried over the stability of the global status quo, they chose to scoop up loads of the precious metal.

The upside trend was not without any hiccups along the way though. Anytime there was a shift in expectations, gold prices would react. If markets suddenly believed economic pressures were easing and rate prospects were bright, they would pare back their gold bets, leading to price declines. One market participant, however, was not that easily convinced in the downside scenario.

Central banks as the reason
Central banks are institutions set up to manage and control the money flow in the economy. They are mainly tasked with the responsibility of maintaining price stability and healthy levels of employment.

These are also the entities that print money. They are the only legal institutions which have the authority to issue and regulate a nation’s currency. Central banks oversee the printing, minting, and distribution of banknotes and coins. And they are some of the biggest buyers of gold.

Gold is a mainstay asset for any central bank reserve because of its stability, liquidity, and potential returns. The World Gold Council – a leading gold-focused trade association – estimates that around one fifth of all gold mined throughout history is held by central banks. In 2023 alone, they purchased more than 1,000 tons of gold, crossing that threshold for the second year in a row. Consistent central bank purchases are placing a stable floor under gold prices.
To better understand the scale, all the gold ever unearthed is around 212,000 tons. One way to picture that is that it’s the equivalent of roughly 64,200 Tesla Cybertrucks. For the curious minds, the biggest holder of gold today is the US government, owning more than 8,100 tons worth over $600bn, while the entire gold market is worth roughly $16trn.

Geopolitics as the reason
Geopolitical risks are a major driver for upside swings in bullion. There are only a handful of assets considered safe havens during uncertain times and gold is the long-standing number one among them.

In the current landscape of geopolitical tremors in the Middle East, markets fled to the perceived safety of gold, helping buoy its price as soon as the first signs of trouble appeared in early October 2023. The turmoil between Israel, Gaza, and adjacent or involved powers shook up the global investment landscape and prompted a massive reshuffling of assets as investors rotated their portfolios to risk-averse mode.

Historically, when geopolitical tensions escalate, traders and investors pivot away from risky assets, such as stocks, and increase their allocations to gold as a hedge against unknown risks and possible global shake-ups.

Supply and demand as the reason
Gold prices are moved by a mosaic of factors, including all the ones listed above. But supply and demand stand out as a keyway to gauge investor appetite for bullion and even anticipate where the metal might be headed next.

Supply and demand trends underpin how gold performs. When supply outstrips demand, prices may move lower as there is more gold available than markets are looking for. And vice versa – when demand outweighs supply, prices may chart an upward trajectory because there is not enough for everyone who wants a piece.
A recent example is the pronounced demand from Chinese customers who were on the hunt for a safe place to park their cash amid a meltdown in the local property market. Furthermore, the Chinese stock market has been in a notable slide this year, prompting fiscal interventions from officials in efforts to shore up confidence and provide stability. Chinese investors flocked to gold as a way to protect their cash and allow for upside amid a troubling market environment at home.

Is it different this time?
Gold’s rise this year has one curious attribute that makes it different than similar increases in the past. This time the US dollar is rallying together with it. Usually, whenever gold would gain ground, it would do so at the expense of a weakening greenback. This is because gold and the dollar have an inverse correlation – when one rises, the other tends to fall. But the forex space has been dominated by dollar strength in recent months.

Around one fifth of all gold mined throughout history is held by central banks

The American currency has surged this year, outperforming just about every one of the major currencies, such as the euro, the British pound, and the Japanese yen. This resilience is underpinned by the higher-for-longer rate narrative. In other words, interest rates staying elevated is keeping the US dollar well-bid and floating relatively high on the forex board. But that is not stopping gold from rising as well. In the span of early October 2023 through mid-April 2024, gold added more than 30 percent to its valuation, crossing the never-before-seen level of $2,400 per troy ounce. The spectacular rally eclipsed nearly every other mega-cap asset’s performance. America’s broad-based S&P 500 index climbed just over 20 percent in the same period.

What about silver?
Silver is often referred to as ‘poor man’s gold’ for its role as a more affordable safe haven alternative to gold. The global silver market is gravitating toward a capitalisation of roughly $1.5trn, or more than 10 times less the overall valuation of gold.

Despite the big price-tag difference in these two markets, silver did not enjoy a breakneck buying momentum when gold whizzed through a full-on buying bonanza. In fact, it missed out on a record-setting rally while gold was having one.

Apparently, investors did not favour silver and chose to stick to the classic choice anytime uncertainty rattles broad markets. But that does not mean there can’t be a catch-up play for the smaller haven trade. All it would take is for investors to decide that the gold market has become frothy and that a correction is on the table. Given the smaller market capitalisation, it would take less capital inflows for silver to peak at a new all-time high, compared to the financial muscle needed to keep pushing gold prices to new records.

Is sustainability still relevant in 2024?

Sustainability investing faced considerable headwinds during the last two years, but public perception and actual lived reality diverge wildly when it comes to the subject of ESG. In the wake of having gone through an arguably much-needed identity crisis, the sustainability megatrend remains just as intact as ever today. The importance of sustainability to investors and business leaders is edging further upward in 2024. All that is needed is to search for a replacement for the three letters E, S and G.

Sustainability sentiment in the cellar
The sustainability finance industry was exposed to a harsh climate over the last two years. In 2022, we even found ourselves having to diagnose an identity crisis. The echoes of that identity crisis haven’t faded away yet, particularly in the US, where green financial assets are politically under fire – a situation that will tend to intensify further in 2024 due to the stark polarisation in the US and in the midst of the US election campaign that is heating up.

Although the anti-ESG media drumfire has probably already diminished lately, sustainability sentiment is still in the cellar. But there are actually no grounds for this, at least not with regard to the return performance of sustainable investment strategies. Thanks to their disproportionately high weighting of technology stocks, they outperformed in 2023, making up for their relative weakness in 2022. Strict sustainability investors, however, will view that at most as a nice side effect because in their eyes, the primary objective of sustainability strategies is not necessarily to outperform the broad market, but to earn more or less the same return as before but with less risk.

Whether a devout ESG disciple or merely an investor with a preference for sustainability, investing sustainably is still well liked. It has proved to be much more popular on this side of the Atlantic than it is in the US. This is reflected not least in net flows in and out of sustainable investment funds. While Europe has continued to register constant net inflows in recent quarters, the capital flow in the US already changed direction back in 2022, and the momentum there is still negative. Whereas 55 mutual funds with an ESG focus were launched in the first half of 2023, only eight were rolled out in the second half of last year. At the same time, the universe of sustainable investment funds in the US has actually shrunk in the meantime because more than two dozen funds closed down during the last two quarters. And the political headwinds continue to blow. In January, Republicans in New Hampshire even introduced a bill that would make investing state funds in line with ESG criteria a felony punishable by up to 20 years’ imprisonment. By the end of last year, a total of 18 US states had enacted some form of anti-ESG legislation. Some of the laws prohibit the ‘discrimination’ of companies that sell fossil fuels and firearms while others instruct state pension funds not to take ecological and social factors into account in their investments.

Perception and reality
However, the reality of politics in the US also includes the following observations. Comparable anti-ESG bills were proposed in 19 states but were not adopted, and four states enacted pro-ESG legislation. Furthermore, a Bloomberg Intelligence survey of 250 institutional investors and 250 top-level corporate executives also reveals that public perceptions regarding the sustainability of the sustainability trend are worse than the actual lived reality. Asked if the US political pressure on sustainability investing is prompting them to change their investment strategy, more than half of the investors surveyed (54 percent) said they were now focusing even more on ESG aspects than before. Roughly one in three (31 percent) said they were not going to change their approach. Asked additionally about their spending plans for the next two years, the majority of both groups of respondents said they would increase their sustainability budgets, but what’s more, 38 percent of institutional investors and 23 percent of businesses even want to expand their sustainability budgets by over 20 percent. The clear conclusion of the study is that sustainability investing is not going away anymore.

The vast majority of investors and fund managers implicitly or explicitly factor climate and social risk factors into their decisions these days. However, not all of them want to utter the letters E, S, G anymore, including BlackRock CEO Larry Fink, who once rode atop the ESG wave a few years ago. He now asserts that “the term ESG has been weaponised,” but his avoidance of using that expression has not changed his attitude about the sustainability issue. In fact, BlackRock’s latest bet – its acquisition of infrastructure specialist Global Infrastructure Partners – fits excellently with this megatrend because a substantial part of worldwide investments in infrastructure over the next decade will likely be funneled into projects for sustainable energy production, decarbonisation, and the necessary grid infrastructure.

Sustainability research has an impact
If investors today are already intensely interested in sustainability issues and will become even more so in the future, that is a good thing for our planet because they appear to be indirectly prodding businesses to reduce their greenhouse gas emissions. This theory is corroborated by a study that was conducted by researchers at the University of Leeds and Durham University. They investigated what happens when research departments of brokerages close or merge and the number of analysts covering a company decreases as a result. They discovered that as soon as a company is covered by fewer analysts, its greenhouse gas emissions start to increase.

The researchers identified four primary channels as the cause of this correlation:

1) fewer critical environmental questions raised during conference calls,
2) higher costs for institutional investors to monitor a company’s ESG performance,
3) fewer investments by companies in cleaner environmental technologies, and
4) less concentration and managerial leadership on sustainability issues.

Conversely, the study shows that companies have an incentive to operate more sustainably when they are being monitored more closely by analysts. In an era in which the focus on sustainability is intensifying (and budgets for sustainability research are growing), less sustainable companies are likely to increasingly get blacklisted by investors in the future and are bound to come under pressure on the stock market if they continue to rebuff and defy the sustainability megatrend. Viewed objectively, pressure from investors is working much better than headlines in the media would subjectively lead one to believe.

The legacy of the original Davos man

Every year, thousands of the world’s foremost leaders and business elite trek to the snow-capped mountains of Switzerland. In the Alpine town of Davos, geopolitical issues are hashed out, economic priorities are outlined and revolutionary technologies are debated on the global stage. The World Economic Forum’s (WEF) annual meeting each January is a must-attend event for anyone who’s anyone in the corporate world.

Synonymous with the event itself is engineer and economist Klaus Schwab, its 86-year-old founder. The not-for-profit organisation, created in 1971, was based around Schwab’s vision for socially responsible management, or stakeholder capitalism. This idea, which he became an evangelist for, posits that businesses should serve not only their shareholders but all of their stakeholders, including employees, suppliers and the community. This more inclusive form of capitalism has acted as a guiding principle for the WEF.

As the forum’s influence has grown over the decades, it has become a seismic event on the corporate calendar, with Schwab persuading leaders in conflict to come to the table, encouraging lively debates on emerging technologies like artificial intelligence (AI) and even tempting sceptics of globalisation, like former US president Donald Trump, to make appearances. “The World Economic Forum Schwab founded has become a vital platform for navigating the complexities of the future,” Zafar Jamati from Stone Junction, a STEM-focused press agency, told World Finance.

But in May, the WEF announced Schwab would step down from his duties as executive chairman after more than 50 years steering the organisation. At the time of publication, the forum had not revealed who would succeed Schwab, but a deadline was set to complete the change in leadership before the next Davos gathering in January 2025. Schwab’s move comes at a time when many industry commentators are questioning the relevance of the annual spectacle that is Davos. Will his departure further fuel the fire behind those who are calling its future into question, or will a successor provide a necessary breath of fresh air to rejuvenate the WEF for the years to come?

A global forum is created
Born in Ravensburg, Germany, Schwab had an academic focus to his early career, having attended the Swiss Federal Institute of Technology, Zurich; the University of Fribourg and Harvard University, where he graduated with a doctorate in engineering, a doctorate in economics and social sciences and a master’s degree in public administration, respectively. Schwab has been described as an ambitious and energetic man, and indeed, while he is a survivor of prostate cancer, which he was diagnosed with in 2005, he is still known for his penchant for climbing mountains.

The WEF has given a platform to thought leaders on the climate crisis

In his corporate career, Schwab served in top management at Swiss machine building group Escher Wyss, where he successfully managed the company’s restructuring before returning to academia to become a professor of business policy at the University of Geneva in 1972. He had a growing interest in business concepts like stakeholder capitalism, which he explored in his first book, Modern Enterprise Management in Mechanical Engineering, published in 1971. That same year, at age 33, he established the European Management Forum, the precursor to the World Economic Forum and the first two-week conference in Davos. The event, pitched at resetting Europe’s economic future, attracted around 450 participants from 31 countries, including top executives from European companies and professors from business schools in the US. The event gave European business leaders the opportunity to take inspiration from American management practices.

With the WEF, Schwab set out to build a platform where corporate leaders, academics and government officials could meet and collaborate to exchange ideas. “The legacy of Klaus Schwab is to demonstrate the value of a forum where different societal groups – governments, private business, civil society, academics – can come together to debate and solve shared global problems,” Masood Ahmed, president of the Center for Global Development, told World Finance.

Davos, particularly, has historically been a place where novel ideas could capture the imagination. In 1973, Italian industrialist Aurelio Peccei was ahead of his time when he said businesses must “reconcile economic development and environmental constraints.” And what began as a gathering of Western leaders soon forged links with the Middle East, China and beyond.

Key global events have taken centre stage at Davos: the summit saw the first ministerial talks between North and South Korea in 1989, and just a year before that it helped to avert a war between Greece and Turkey. But it is not only politics in the limelight; initiatives to combat AIDS, tuberculosis and malaria got off the ground in the Swiss resort town, and more recently the WEF has given a platform to thought leaders on the climate crisis. Davos has also served as the proving ground for the formation of other influential groups and reports, from the G20, founded in 1998, to the Gender Gap Report, launched in 2005 following a pioneering study on gender equality.

Davos under fire
Nestled in the Swiss Alps, the picturesque town of Davos was chosen as the venue for the WEF’s annual meeting as the mountainous resort represents in Swiss and German culture ‘an escape from the everyday.’ Now, the $390m-a-year business is a mecca for C-suite executives and billionaires, as well as political leaders and philanthropic celebrities.

With a mission statement of ‘improving the state of the world,’ the World Economic Forum has always had lofty goals, so it is perhaps unsurprising that it falls short from time to time. On its own website, the WEF admits to weathering criticism about being ‘a gathering of distant elites’ or ‘a futile talking shop,’ but it holds fast that its aim of gathering a diverse group of people together in conversation, including global business leaders as well as academics, activists, youth and civil society leaders, is essential. “To dismiss ‘talk’ is, in professor Schwab’s words, to discount the lifeblood of democracy,” the forum said on its website.

Yet criticism that the WEF fails to make progress on global issues like climate change and wealth inequality remain. Following the 2024 gathering in Davos – which saw 50,000 people descend on the Alpine ski resort, despite there being just under 3,000 official participants – critics said earnest discussions seen in gatherings past had been replaced by status-chasing attendees and engulfed in countless spin-off meetings and spurious sponsored events.

Davos is “no longer about exchanging ideas or forming opinions: the new Davos has become a platform for spreading ideas and pitching to clients, investors or journalists,” wrote André Loesekrug-Pietri, chair and scientific director at the Joint European Disruptive Initiative, and Joanna Gordon, executive director of the Global Agrifood Tech Alliance, for Sifted, a media brand for European start-ups that is backed by the Financial Times. The sheer number of people now attending the event means “the famous magic of Davos” is gone, replaced by a marketing exercise where “one’s importance is measured by the number of likes or selfies at the countless parties one skims,” they argued. “If you are looking for the place where leaders work together to solve the world’s problems, we now have to find something else,” Loesekrug-Pietri and Gordon concluded.

With limited tickets and exclusive spaces for priority businesses, as well as hefty membership and partnership fees, attending Davos has, undeniably, become a status symbol. The phrase ‘Davos Man’ was coined by Samuel Huntington, a political scientist, in 2004 for “an emerging global superclass” of “gold-collar workers.” In 2022, the phrase was used by Peter Goodman, global economic correspondent for The New York Times in his book Davos Man: How the Billionaires Devoured the World, a scathing critique of the global elite for profiting from inequality, and an indictment of the class of people who Schwab brings together to “improve the state of the world.”

Significant milestone
Elsewhere, there is criticism around the diversity of Davos’ attendees – the ‘Davos Man’ stereotype doesn’t come from nowhere. The 2024 gathering had the highest ever percentage of women participating: of the 3,000 attendees, around 28 percent were women, including 350 heads of state and government ministers, the WEF said. The organisation called this moment a “significant milestone in the 54-year history of the annual meeting,” but many still consider the numbers disappointing.

Schwab’s ideas continue to hold weight in the world of business

What’s more, in addition to these external critiques, the WEF has also been forced to contend with criticism in its own ranks. Much of this has centred on the decades of uncertainty around Schwab’s succession plans. Following on from the annual meeting that took place in 2023, The Guardian reported frustration among a number of current and former WEF staffers.

As a group, they called Schwab “a law unto himself” and said he was “unaccountable to anyone inside and outside the organisation.” Many at the WEF have questioned whether he would ever pass the baton. “It is insane that they don’t have a succession plan to build public confidence around,” one long-time staffer told Politico that same year.

And as frustration swirled, the WEF also had to battle with continuous conspiracies about its founder. In April 2024, just before it was announced Schwab would be stepping down, rumours emerged on social media that he had been admitted to hospital, with some even claiming he was dead. Of course, none of these claims were true, and the WEF reported that Schwab’s health was “excellent.”

A lasting legacy
Despite the criticism of Davos, Schwab’s ideas continue to hold weight in the world of business. The most influential of these is stakeholder capitalism, or the multi-stakeholder approach. While he didn’t coin the term, he, through the WEF, certainly embedded its popularity in the mainstream.

“Stakeholder capitalism is not new, although it has changed names throughout the years – communitarianism, corporate social responsibility model, broader purpose corporation,” Saura Masconale, assistant professor at the University of Arizona and associate director of the Centre for the Philosophy of Freedom, told World Finance. “The terms change but the idea stays the same: corporations have broader social obligations than just maximising shareholder value.”

But something else has changed: Schwab argued in 2021 that while companies and their shareholders have become stronger over time, the power of other stakeholders has weakened. “Today, the stakeholder concept is ready for a comeback, albeit in an updated, more comprehensive form,” he said. Masconale, an expert in environmental, social and governance (ESG) standards, agreed.

“Today, stakeholder capitalism is largely driven by only one class of stakeholders – the shareholders, who have never been as empowered, largely because of the reconcentration of equity ownership in the hands of a few large fund families,” she said.

The most recent Edelman Trust Barometer, published just before Covid-19 turned the world on its head, found that over half of people (56 percent) believed capitalism was doing more harm than good globally. A whopping 92 percent of the 34,000 respondents said companies should be speaking out on issues like automation and immigration, and nearly three-quarters said CEOs should lead these conversations.

A modern adaptation of stakeholder capitalism must respond to a new set of challenges across social, economic and health arenas, Schwab said, “and the best response to these challenges would be for all actors in society to consider more than their narrow and short-term self interest.” The problems society faces are “now more clearly global,” Schwab continued. “Economies, societies, and the environment are more closely linked to each other now than 50 years ago.”

In his new model, people and the planet are at the centre of business, with the four remaining key groups of stakeholders – companies, international community, civil society, and countries and states – contributing to their betterment. “As all of these groups and their goals are interconnected,” he wrote, “one cannot succeed if the others fail.”

Whereas shareholder primacy focuses on narrower objectives like profits or prosperity of a particular company, stakeholder capitalism, in this new guise, focuses on the interconnectivity and overarching well-being of people and the planet. However, the challenges to Schwab’s new vision for stakeholder capitalism remain the same as ever.

“Without a clear performance metric, evaluating managerial and firm performance becomes difficult,” Masconale said. “When does a manager do good? Is it when she increases profits (requiring cost cuts) or when she saves jobs (increasing costs)? While the trade-offs might not always be so stark, it is uncertain whether asking individuals to act in the interests of others is compatible with markets, which notoriously assume self-interested behaviour and ‘a benign indifference to passions’.”

Another issue is the numerous different interpretations of what ‘stakeholder capitalism’ means. “The failure to recognise those differences has been a source of much confusion and disagreement inside companies and in the public debate,” wrote Lynn Paine, a professor of business administration at Harvard Business School, in the Harvard Business Review. The recent controversy over environmental, social, and governance investing is a case in point.

“Stakeholder capitalism can be more or less than meets the eye – and more or less of a challenge to shareholder primacy – depending on which version is being considered,” Paine said. In addition to stakeholder capitalism, another of Schwab’s enduring ideas is the Fourth Industrial Revolution, a term he popularised in his book of the same name, published in 2016. Schwab outlined the technological revolution society was facing, which he believed would “fundamentally alter the way we live, work, and relate to one another,” he wrote in Foreign Affairs. “In its scale, scope, and complexity, the transformation will be unlike anything humankind has experienced before.”

Global phenomenon
The Fourth Industrial Revolution, or Industry 4.0, was defined by Schwab as “a fusion of technologies that is blurring the lines between the physical, digital, and biological spheres.” Jamati, from Stone Junction, said the ideas behind Industry 4.0 have been “immensely influential” in the engineering and manufacturing sector.

“Schwab turned Industry 4.0 into a global phenomenon, sparking critical discussions and analysis across engineering, manufacturing and technology for over a decade.” Industry 4.0 is a defining aspect of Schwab’s legacy, he said. “It’s a concept that continues to shape our understanding of automation, connected systems and the future of industrial processes.”

Thanks to the WEF, Jamati said, “artificial intelligence, cybersecurity and the Internet of Things are just a few of the buzzwords that now dominate discussions. The forum’s role in fostering dialogue and collaboration on these technologies will be critical in ensuring a future that benefits all of humanity.”

With the recent explosion in AI technology, the Fourth Industrial Revolution indeed feels more prescient than ever. While Schwab said generative AI had opened up “abundant opportunities” in sectors like product design, content creation, drug discovery, energy optimisation and more, writing in 2023 for Project Syndicate, he said, “At the same time, they may prove highly disruptive, and even harmful, to our economies and societies. “Generative AI will change the world, whether we like it or not. At this pivotal moment in the technology’s development, a cooperative approach is essential to enable us to do everything in our power to ensure that the process is aligned with our shared interests and values,” he wrote, calling for urgent public-private cooperation to address these challenges.

In contrast to stakeholder capitalism and the Fourth Industrial Revolution, Schwab’s latest slogan became influential for all the wrong reasons. In the summer of 2020, Schwab launched a campaign for what he called a ‘Great Reset’ of the global economy. Writing in a WEF article, Schwab argued that the “serious long-term consequences” caused by Covid-19, including government debt and unemployment, would exacerbate climate and social crises that were already underway.

A “Great Reset of capitalism” was needed to avoid a sharp economic downturn and to “revamp all aspects of our societies and economies, from education to social contracts and working conditions. Every country, from the US to China, must participate, and every industry, from oil and gas to tech, must be transformed,” he said.

However, his vision was co-opted by conspiracy theorists. An analysis by the BBC said the WEF’s “vague set of proposals” had been “transformed by online conspiracy theorists” into a reimagining of an older conspiracy theory. Building on the ‘New World Order’ narrative that first emerged in the 1960s, they pushed an anti-establishment narrative that the Great Reset was all part of the global elite’s plan to unleash Covid-19 so they could impose lockdowns to deliberately crash the economy and consolidate their power. The WEF told the BBC conspiracy theories like these “replace reason with fantasy. They are a noisy but peripheral part of the public sphere. We encourage rationally grounded, fact-based debate.”

An uncertain future
Schwab’s five decades at the helm of the World Economic Forum have made him a giant in the corporate world – and beyond – capable of setting the agenda for the global elite and fostering discussions on complex issues. Yet after years of silence around his succession plans, his departure from the WEF comes at a time when the forum’s influence may be waning. The challenge for any successor, Ahmed told World Finance, “will be to sustain that collective spirit that Schwab created in a world that is increasingly fragmented.”

Schwab’s five decades at the helm of the WEF have made him a giant in the corporate world

The WEF’s executive board is now under the leadership of current president Børge Brende, a former Norwegian foreign minister who has been in the post since 2017, but in the absence of a successor at the time of writing, speculation continued to swirl about possible candidates. His children, Nicole and Olivier Schwab, are possibilities as they hold high-ranking positions in the organisation already, as chair of WEF’s Young Global Leaders programme and managing director of the forum, respectively. Current president Brende should also not be discounted. Other names in the hat are Christine Lagarde, European Central Bank president and a trustee of the WEF, who has long been considered a potential candidate; Salesforce co-CEO and WEF trustee Marc Benioff and former British Prime Minister Tony Blair.

Whoever Schwab’s successor is revealed to be, they will not only be tasked with revitalising the World Economic Forum and showcasing the value of the annual summit in Davos, but also with emerging from behind the shadow of a giant.

World Finance Pension Fund Awards 2024

A recent article by Martin Sanders, Head of Pension Investments at AXA, highlighted three key points: subdued global economic growth in 2024, “with some pick-up in 2025,” a continued rise in the demand for sustainable investments, and the observation that “fixed income has become increasingly attractive for pension funds” due to multi-year highs in bond yields. The expectation going forward is that inflation will remain elevated but should slow by 2025, with most developed markets avoiding recession. Meanwhile, pension funds will continue to add “more resources to sustainable and impact investments in all asset classes, most likely equity and bonds.” Another potential agitator in the global economy is the US Presidential Election in November. This, along with the challenges that Sanders highlights are what the winners of the World Finance Pension Fund Awards have so expertly navigated over the past year, combining risk, portfolio and investment strategy management, as well as performance evaluation.

 

Best Pension Funds – by country – in 2024

Australia
Unisuper

Austria
VBV Group

Azerbaijan
State Social Protection Fund of Azerbaijan

Belgium
United Pensions

Bolivia
BISA Seguros y Reaseguros

Brazil
Bradesco Seguros

Canada
OMERS

Caribbean
NCB Insurance

Chile
AFP Plan Vital

Colombia
Grupo Sura

Croatia
PBZ Croatia Osiguranje

Czech Republic
CSOB

Denmark
Nordea Pension

Estonia
Swedbank

Finland
ELO

France
ERAFP

Germany
Bosch Pensionsfonds

Ghana
Pensions Alliance Trust

Greece
Piraeus Asset Management

Iceland
Frjalsi Pension Fund

Indonesia
BNI

Ireland
Irish Life EMPOWER Master Trust

Italy
BNL BNP Paribas Pension Fund

Jamaica
JMMB Fund Managers

Macedonia
Sava Penzisko

Malaysia
Gibraltar BSN

Mexico
Afore XXI Banorte

Mozambique
Moçambique Previdente

Netherlands
Rabobank Pensioenfonds

Nigeria
Fidelity Pension Managers

Norway
KLP

Peru
Prima AFP

Poland
OFE PZU

Portugal
Santander

Serbia
Dunav Voluntary Pension Fund

South Africa
GEPF

Spain
GM Pensiones

Sweden
Swedish Fund Selection Agency

Switzerland
Pensionskasse Manor

Thailand
Kasikorn Asset Management

Turkey
TEB Asset Management

US
NYC Board of Education Pension Fund

World Finance Corporate Governance Awards 2024

There are fresh challenges to contend with every year for boards and businesses. A continued talking point has been the advent of AI, quantum computing and other technologies, all of which provide as many threats as they do opportunities. The realised need for an ethical approach to AI with the introduction of the Digital Services Act and other regulatory measures necessitates a change in the way businesses operate. Along with this, there has been a push towards greater diversity and gender parity in the boardroom as well as conversations around organisations taking more concrete action on ESG, a term that has become politicised and weaponised in recent years. The World Finance Corporate Governance Awards 2024 celebrates those who are facing these issues head on and showing true leadership in their respective fields.

Best Corporate Governance – by country – in 2024

Algeria
Cevital

Angola
Banco Angolano de Investimentos

Brazil
CPFL Energia

Colombia
Grupo Nutresa

Denmark
Maersk

Dominican Republic
Banreservas

Egypt
Elsewedy Electric

Finland
Valmet

France
TotalEnergies

Germany
Adidas

Ghana
MTN Ghana

Greece
Fourlis Group

Hungary
MOL

India
Vedanta Limited

Indonesia
Star Energy Geothermal

Italy
Enel SpA

Jordan
Jordan Islamic Bank

Kuwait
Zain Group

Malaysia
MayBank

Mexico
Banorte

Myanmar
MAX Myanmar Group

Netherlands
ASML Holding

Nigeria
Zenith Bank

Norway
Telenor Group

Poland
CD Projekt

Qatar
Ooredoo Group L. L. C.

Romania
Banca Transilvania

Saudi Arabia
Zakat Tax and Customs Authority

Singapore
UOB

South Africa
Discovery Limited

Spain
Santander

Thailand
Berli Jucker

Turkey
SOCAR Turkiye

UAE
Mashreq Bank

US
Chesapeake Utilities Corporation

Vietnam
Vingroup

World Finance Sustainability Awards 2024

Sustainability has gradually become more prevalent at a company level, driven by the long-term trends of deglobalisation, decarbonisation and demographic change. Marina Severinovsky, Schroder’s Head of Sustainability, North America, believes that “all of these issues now have critical business consequences, and addressing them is essential for economies across the globe and for individual companies.” Investors remain interested in sustainable investment options but real change relies on capital reallocation at scale. The winners of the World Finance Sustainability Awards 2024 are those who have not only made this commitment, but are taking action and providing solutions.

Most Sustainable Companies – by industry – in 2024
AgTech
Beewise Technologies

Airport
Aeroporti di Roma

Asset Management
KBC Asset Management

Automotive Products Supplier
REvolve

Battery Storage
Aceleron Energy

Building Technology
CarbiCrete

Carbon Offset
DevvStream

Clean Energy
Avangrid

Coffee Processing
Nestlé Nespresso

Data Centres
QTS Realty Trust

Financial Services
Dubai International Financial Centre

Flag Carrier Airline
Turkish Airlines

Food Products Supplier
Riverside Natural Foods

Freight Forwarding
C. H. Robinson

Glass
BA Glass

Gravity Energy Storage
Gravitricity

Healthcare
Royal Philips

Impact Investment
Campo Capital

Logistic Technology
Arrive Logistics

Low-Cost Airline
Wizz Air

Office Furniture
MillerKnoll

Packaging
Elopak

Pulp and Paper
Suzano

Semiconductor
onsemi

Spirits
Lunazul Tequila

Telecommunication
Swisscom

Transportation
CPKC

Water Technology
Hydraloop

Wine Making
Domaine Bousquet

Wine Products
Corticiera Amorim

World Finance Banking Awards 2024

According to Deloitte’s banking outlook for this year, as banks “contend with multiple fundamental challenges to their business models” they will have to “demonstrate conviction and agility to thrive.” There are several factors affecting banks including a divergent economic landscape amid a slowing global economy, higher interest rates, climate change and geopolitical shifts, not to mention the continued march of new technology – genAI, embedded finance, open data and digital money have the power to significantly change the banking landscape. The World Finance Banking Awards 2024 recognise those who are meeting these challenges head on while doing the very best for the clients they serve.

 

World Finance Banking Awards 2024

Best Investment Banks

Argentina Puente
Brazil BTG Pactual
Chile BTG Pactual
Colombia BTG Pactual
Dominican Republic Banreservas
France BNP Paribas
Georgia TBC Bank
Germany Deutsche Bank
Hong Kong Jefferies
Jordan Arab Bank
Kazakhstan Tengri Partners Investment Banking
Kuwait National Investments Company
Mexico BBVA Mexico
Netherlands ABN AMRO
Nigeria Coronation Merchant Bank
Oman Bank Muscat
Pakistan HBL
Paraguay Puente
Peru Credicorp Capital
Taiwan Fubon Financial
Thailand Siam Commercial Bank
Turkey QNB Finansinvest
US JP Morgan Chase

 

Best Banking Groups

Austria BAWAG Group
Brunei Baiduri Bank
Chile Banco Internacional
China ICBC
Denmark Nordea
Dominican Republic Banco Popular Dominicano
Egypt Banque Misr
Finland Nordea
France Crédit Mutuel
Germany Commerzbank
Ghana Zenith Bank Ghana
Hong Kong HSBC
India Bank of Baroda
Jordan Jordan Islamic Bank
Kosovo BKT
Macau ICBC (Macau)
Malaysia Hong Leong Bank
Nigeria Guaranty Trust Bank
Pakistan Meezan Bank
Saudi Arabia Al-Rahji Bank
Turkey Akbank
UAE Emirates NBD
UK Lloyds Banking Group

 

Best Private Banks

Argentina Puente
Austria Erste Bank Group
Belgium BNP Paribas Fortis
Brazil BTG Pactual
Bulgaria Postbank
Canada BMO
Chile BTG Pactual
Colombia BTG Pactual
Czech Republic CSOB Private Banking
Denmark Nordea Private Banking
Dominican Republic Banreservas
France BNP Paribas Banque Privée
Germany Deutsche Bank
Greece Eurobank
Hungary OTP Private Banking
India Kotak Mahindra Bank
Italy BNL BNP Paribas Private Banking
Liechtenstein Kaiser Partner
Luxembourg Quintet Private Bank
Monaco Banque Richelieu
Netherlands ING
Nigeria First Bank
Norway Nordea Private Banking
Paraguay Puente
Poland mBank
Portugal Santander Private Banking
Romania Banca Comerciala Romana
Slovakia Tatra banka
Spain Santander Private Banking
Sweden Carnegie Private Banking
Switzerland BNP Paribas Wealth Management
Turkey TEB Private Banking
UK HSBC Global Private Bank and Wealth
Uruguay Puente
US BMO

 

Best Retail Banks

Austria Erste Bank Group
Azerbaijan AccessBank
Belarus Belarusbank
Belgium BNP Paribas Fortis
Bulgaria Postbank
Canada BMO
Chile Santander Chile
Colombia Bancolombia
Costa Rica BAC Credomatic
Denmark Nordea
Dominican Republic Banreservas
Finland Nordea
France BNP Paribas
Germany Commerzbank
Greece Eurobank
Hungary OTP Bank
Iceland Landsbankinn
India ICICI Bank
Italy BNL BNP Paribas
Macau Bank of China
Mexico Banorte
Netherlands ING
Nigeria GTBank
Norway Nordea
Pakistan Meezan Bank
Peru BCP
Poland mBank
Portugal Santander
South Africa NedBank
Spain Banco Bilbao Vizcaya Argentaria
Sri Lanka Sampath Bank
Sweden Nordea
Turkey Garanti BBVA
UK Lloyds Bank
US Bank of America

 

Best Commercial Banks

Austria Raiffeisen Bank International
Azerbaijan AccessBank
Belarus Belagroprombank
Belgium BNP Paribas Fortis
Bulgaria Postbank
Canada BMO
Colombia Davivienda
Czech Republic CSOB
Denmark Nordea
Dominican Republic Banreservas
France BNP Paribas
Germany Deutsche Bank
Hungary OTP Bank
Iceland Landsbankinn
Indonesia OCBC NISP
Italy BNL BNP Paribas
Macau Bank of China
Malaysia Hong Leong Bank
Netherlands ING
Nigeria Zenith Bank
Norway Nordea
Pakistan HBL
Poland mBank
Portugal Banco Finantia
Saudi Arabia Al-Rahji Bank
Singapore Standard Chartered
Spain Banco Santander
Sri Lanka Sampath Bank
Sweden SEB
Taiwan Mega International Commercial Bank
Thailand Kasikorn Bank
Turkey Garanti BBVA
UAE Emirates NBD
UK Barclays
US BMO

 

Most Sustainable Banks

Brazil Itau Unibanco
Dominican Republic Banco Popular Dominicano
Germany KfW
Netherlands Triodos Bank
Nigeria Access Bank
Saudi Arabia Standard Chartered
Singapore DBS Bank
Spain Banco Bilbao Vizcaya Argentaria
Sri Lanka Commercial Bank of Ceylon
Sweden Nordea
Turkey Kalkinma Yatirim Bankasi
UAE First Abu Dhabi Bank

 

Most Innovative Banks

Africa GT Bank
Middle East Emirates NDB
Europe BNP Paribas
Asia PT Bank Mandiri
Latin America Banco Popular Dominicano

Best Bank for ESG

Latin America BTG Pactual

 

Bankers of the Year

Africa Segun Agbaje (GT Bank)
Middle East Ahmed Abdelaal (Mashreq)
Europe Christian Sewing (Deutsche Bank)
Asia Darmawan Djunaidi (PT Bank Mandiri)
Latin America Christopher Paniagua (Banco Popular Dominicano)

World Finance Islamic Finance Awards 2024

 

World Finance Islamic Finance Awards 2024

Business Leadership & Outstanding Contribution to Islamic Finance
Dr Hussein Said ─ Chief Executive Officer ─ Jordan Islamic Bank

Best Islamic Bank, Jordan
Jordan Islamic Bank

Best Digital Banking & Finance Software Solutions
ICS Financial Systems

Best Islamic Banking & Finance Software Solutions
ICS Financial Systems

Best Business Leadership in Financial Technology
Wael Malkwai ─ Executive Director ─ ICS Financial Systems

Most Innovative Digital Banking Transformation
Kuwait International Bank

Best Retail Banking Product
KIB Retail App

Lifetime Achievement in Islamic Banking and Dedication to the Community
Sheikh Mohammed Al-Jarrah Al-Sabah ─ Chairman ─ Kuwait International Bank

Best Islamic Bank, Indonesia
CIMB Niaga Syariah

Best Islamic Bank, Malaysia
Maybank Islamic

Best Islamic Bank, Oman
Bank Nizwa

Best Islamic Bank, Pakistan
Allied Bank Limited

Best Islamic Bank, Qatar
QIB

Best Islamic Bank, Saudi Arabia
Al Rahji Bank

Best Islamic Bank, UAE
Emirates Islamic Bank

Best SME Bank
Emirates Islamic Bank

Best Bank for ESG
Emirates Islamic Bank

Best Innovation in Retail Banking
Emirates Islamic Bank

World Finance Forex Awards 2024

World Finance Forex Awards 2024

FX Broker of the Year
XMTrading

Best FX Broker, Asia
XMTrading

Best Introducing Broker Programme
FBS

Most Trusted FX Broker
EBC Financial Group

Best CFD Broker
EBC Financial Group

Best Mobile Trading Platform
Just2Trade

Most Trusted Crypto Broker
J2TX

Fastest Growing FX Broker, USA
Trading.com

Most Reliable Broker
Squared Financial

Best Trading Experience
Errante

Most Sustainable FX Platform
MiTrade

What the Digital Operational Resilience Act means for board members and CEOs

In our recent report, Decoding DORA, Accenture’s Fabio Colombo explains that “the executive board, inclusive of the Chief Executive Officer, are required to possess the requisite expertise and competencies to effectively evaluate the looming threat of cybersecurity risks.” In this video he explains why this is so important, and the kinds of training that will be necessary for CEOs and board members to properly engage and comply with the regulation.

Watch more videos from this interview: Finding DORA: How financial institutions must develop digital operational resilience, and What the Digital Operational Resilience Act means for third party ICT providers

World Finance: I wanted to pick up on what DORA means for executive board members and CEOs, who need to be able to make good judgements about managing these changing risks. Can you speak to the training that’s needed?

Fabio Colombo: Yes – one goal of the regulation is to bring enough level of accountability in the financial institution. So starting with the board of directors, down to the CEO and then to the c-suite.

Because IT is evolving and technology is evolving so quickly. The problem is more difficult to manage for the board, for the risk officer. This is why the board of directors and c-suite and the CEO need to be trained. Need to be exercised. In order to manage cyber crisis.

So it’s not only training by studying content, it’s not only an awareness. But it’s a sort of muscular memory, that you need to exercise. And you can do that by having these two different forms of exercise. One is tabletop exercise, simulating a crisis that is started as a cyber incident, and the second one is by participating as the white team in the threat-led penetration testing that is a pillar of DORA regulation.

What the Digital Operational Resilience Act means for third party ICT providers

DORA, the Digital Operational Resilience Act, regulates how financial services providers manage their ICT risks. But those risks are not necessary wholly contained within the financial institutions – but can be found throughout the supply chain, in third and even fourth parties that provide and support ICT services. Fabio Colombo, Global Financial Services Security Lead for Accenture explains what ICT services providers need to know, and how to start getting to grips with their new responsibilities and obligations.

Watch more videos from this interview: What the Digital Operational Resilience Act means for board members and CEOs, and Finding DORA: How financial institutions must develop digital operational resilience

World Finance: I’m with Fabio Colombo from Accenture, and we are discussing the Digital Operational Resilience Act – which, although targeted at financial services companies, Fabio, has a broader impact, particularly on ICT providers?

Fabio Colombo: Yeah, ICT providers are one of the, say, big topics for this regulation, because ICT risk is not only in the financial institution, but is in the supply chain and the broader third and fourth parties that support these type of services.

So the idea is to have all these parties in scope of the regulation.

World Finance: So what does DORA mean for ICT providers, what do they need to know?

Fabio Colombo: It’s not something really different, there are already regulations from ECB in terms of how you need to manage these types of outsourcings. But it’s wider in scope.

So for an ICT provider, they will have an obligation in terms of the type of information that they need to give to the financial institution. They will also need to gather information from their suppliers – so what we call fourth parties – to be sure that you don’t have weak chain in your supply chain.

This will be a sort of, new golden rule for the financial institutions. So please expect banks and financial institutions will ask you: what are you doing to comply with DORA?

It’s not a certification, but if you think of DORA in terms of a new level of good practice, good management. By being compliant with DORA, I will be chosen as one of the best ICT providers, because by doing that I will set up good rules in terms of consistently going to reduce risk and to increase cyber and operational resilience in the market.

World Finance: Accenture is one such provider; what are you doing? How are you preparing?

Fabio Colombo: Yes, we are preparing with an internal project – we started some months ago.

We studied the DORA regulation, the RTS, the ITS, did a gap analysis because we already have a good set of standards and procedures. But we need to understand if there is any gap or any good practice that we need to put in place.

We need to understand if there are new obligations that we need to put in place in our contractual agreements, both with subcontractors and with the financial institutions.

So it’s a complex project but we started in the right timeframe, and now we have one year in terms of putting in place the right additional countermeasures to comply with this complex regulation.

Finding DORA: How financial institutions must develop digital operational resilience

DORA, the Digital Operational Resilience Act, is the new European regulation created to ensure financial services providers across Europe develop and maintain a robust defence against ever-changing threats to their IT capabilities. Our recent report, Decoding DORA, explored this new regulatory framework and its implications for the financial services industry and beyond – in this video we invited the report’s author, Fabio Colombo, to dive deeper into what it means to comply with the principle-based regulation in time for its January 2025 deadline.

Watch more videos from this interview: What the Digital Operational Resilience Act means for third party ICT providers, and What the Digital Operational Resilience Act means for board members and CEOs

World Finance: Fabio, earlier this week we published an article you wrote exploring DORA, and I want to dive deeper into a few of the topics you discussed there, starting with the fact that this regulation is fundamentally different from those that came before.

Fabio Colombo: Yeah, the idea is that the regulation is a principle based regulation. So it’s not setting any specific technical requirements, but it sets the principles that you need to follow. So if you think how fast is evolving technology with GenAI, or post-quantum cryptography, these are topics that you need to manage in your risk universe and your risk framework.

So you need to stay at pace with what’s happening – you cannot rely on a standardised list of threats. Threats need to be evaluated each year, each quarter, to be sure that you’re managing correctly your perimeter.

So you need to have a good framework to manage the risks, that starts by identifying the threats, analysing these threats, analysing what countermeasures you have, defining the risk appetite framework that you need to use, and the level that you want to achieve.

And you need to follow this in a circle. In this way you can stay at pace with the new threats and new technologies, by having a good lifecycle of your risk management.

World Finance: Now obviously financial institutions aren’t new to managing technology risks, but this does change the framework, it changes the model for them to do that.

Fabio Colombo: Yeah, financial services providers, they have already a set of regulations that set a good starting point. But DORA aims to bring this as a full exercise that you need to put in place every year, every quarter, to stay in line with what’s happening.

Financial institutions are one of the most critical infrastructures, so DORA sits in the wide NIS2 directive, and sets the requirement for financial institutions. By doing that, this will enable a faster and safe digitalisation of the entire financial area. Without letting the threats coming from geopolitical tension, increased level of cyber activists, increased level of cyber threats, without having this impacting our financial institutions.

World Finance: Now, more of the detail on DORA is still being published – first of all, can you tell me about these publications: who are they for, what can you learn from them? And second, isn’t this putting a lot of time pressure on? The deadline for compliance is January 2025.

Fabio Colombo: Yeah, deadline now is one year from now, so, really close. If you think about the budget to put in place anything, you have only one budget cycle.

RTS and ITS are definitions that came more in detail on what you need to do. The first batch has been published some months ago, the second one has been published in December, in consultation. So my suggestion is please take a look a very detailed look at the RTS.

When we analyse the RTS compared to the DORA regulation, I think that the RTS set the a good ambition in terms of how you need to raise your posture and your maturity.

Decoding DORA: Navigating the digital regulatory landscape

In the ever-shifting landscape of financial regulations, the European Union has introduced the Digital Operational Resilience Act (DORA) – a comprehensive framework addressing the digital risks faced by the European Financial Services Sector. Its aim is to ensure the integrity and availability of the financial sector. Let’s delve into the key components of DORA, focusing on its four pillars: ICT risk management, incident management, third-party risk management, TLPT testing.

ICT risk management: Strengthening the digital ramparts
DORA’s first pillar, ICT risk management, outlines the need for financial institutions to fortify their digital defences. It emphasises not just the standard cybersecurity measures but also robust administrative procedures, internal controls, and risk assessments. In simpler terms, it’s about ensuring the digital infrastructure is solid, secure, and resilient against potential threats.

In an interconnected financial world, where borders are porous, DORA sets a precedent for cybersecurity practices

The objective of this pillar is to create a level playing field with minimum level of ICT risk management, and consistency across all in scope entities. The impact on FS entities will be felt hardest by those firms that manage ICT risk inconsistently today for example have grown by acquisition or are domiciled in different European member states with inconsistent treatment across the group or third party providers that were not previously subject to robust risk management rules.

The management of cyber risk overlap with activities within cyber defence, in a number of organisations (and ‘best practice’), is for cyber risk to inform the investment within cyber defence. Assessing cyber risk following the new rules has led to the need to rapidly mature the capabilities in cyber defence.

Incident management: Navigating digital turbulence
Incident management, the second pillar, mandates a swift and organised response to any digital incidents. Financial entities are required to report incidents consistently and aligned with the seven classifications detailed in the legislation, proposed in the draft RTS (technical standard) and promptly, fostering a culture of transparency and learning from each disruption. It’s not just about addressing the immediate challenges but also about building resilience through experience.

Firms will need to update their SOPs and the systems for detection, management and resolution of incidents include operational reviews, system evaluations, training, frequent audits, and regular repetitional risk assessment due to the additional disclosures – this may also require regular updates of competitive positioning. Additional resources will be required for development, implementation, and regular auditing. It should not be forgotten that these procedures and their oversight need integration with other managerial tasks, which will add to operational complexity.

Third-party risk management: Safeguarding digital collaborations
The third pillar focuses on third-party risk management, acknowledging the interconnected nature of the financial ecosystem. It designates competent authorities as overseers, ensuring that external service providers don’t become weak links in the digital chain. This pillar aims to prevent unforeseen risks stemming from dependencies on external entities and is enlarging the scope of previous regulation on outsourcing. The expectation is the FS entity becomes responsible for the management of ICT by their digital supply chain; ‘back-to-backing’ their obligations in contracts with third party suppliers.

Not only does this require changes within procurement, but breaches of sub-contracted legal obligations become the responsibility of the FS entity (as they are still accountable, you cannot contract away a compliance obligation). This will require FS firms to be more prescriptive with suppliers around their risk management approach and will require reviews and audits by the FS firm.

TLPT (Threat-led Penetration Testing): Ethical hacking for digital preparedness
TLPT, the fourth pillar, applicable to introduces a pragmatic approach to cybersecurity. Threat-led Penetration Testing, will be based on the guidance of TIBER-EU (Threat Intelligence Based Ethical Red Teaming) where it has been implemented involves ethical hackers simulating cyber-attacks across the whole attack surface of systemically important FS institutions. This isn’t just a compliance measure but a proactive strategy to identify and rectify vulnerabilities, making financial entities more robust against potential threats. TLPT exercises need to be seen as an exercise to strengthen the overall resiliency posture more than as an audit exercise; by coupling with cyber crisis simulation will create a sort of muscular memory in the c-suite and board in order to be prepare to the unprepared in case of real attacks and ransomware.

Transparent governance in the digital age
Accountability and reporting is one cornerstone principle, emphasising the importance of transparent governance. Financial entities are not only accountable to regulators, but also to their internal boards of directors. This principle necessitates the establishment of a robust reporting structure, ensuring that all stakeholders are informed about the institution’s digital resilience measures. This means that there is a consistent approach with internal accountability being first or second line of defence. The important principle is to avoid siloing the different requirements implementation and instead keeping a comprehensive and consistent approach.

IT failure or cyber events have a real impact on firms’ ability to operate

The executive board, inclusive of the Chief Executive Officer, are required to possess the requisite expertise and competencies to effectively evaluate the looming threat of cybersecurity risks. This includes the ability to critically review security proposals, engage in constructive discourse on various activities, formulate informed perspectives, and appraise policies and solutions that safeguard the resources of their establishment.

This builds on the requirements of the NIS 2 Directive which requires appropriate training for management on cyber and cyber risk oversight, and improvements to the compliance framework forming part of corporate governance which when combined with the incident reporting obligations to management puts responsibility for the cyber risk squarely on the shoulders of the board and executive management.

Because DORA is principle based it is required that each financial institution will set up a good governance model that will be able to keep pace with new threats and countermeasures (emerging threats such as Post Quantum Cryptography and Gen AI could be two good examples). This requires a paradigm shift from current isolated risk management practices to using an Integrated Risk Management (IRM) approach. Integration in this context is two-fold; (1) viewing digital risk in conjunction with other risks, and (2) linking risk management directly with cyber operations and using ‘assets’ serving as the backbone. Financial institutions need to move away from siloed risk management and embrace an integrated strategy that considers the interconnected nature of risks.

Changing the approach: Assets as the backbone
Management need to combine their role as stewards of the company’s financial assets and oversight of risk management. IT is the key element of most business capabilities, IT failure or cyber events have a real impact on firms’ ability to operate. IT assets need to protected, and understood as much as business ones.

IT assets need to become the cornerstone of the integration of business capability and effective IT management. Financial institutions must identify and prioritise their critical assets, understanding how digital risks can impact them. Critical assets support critical business capabilities and processes. This asset-centric approach allows for a more nuanced understanding of risk, enabling proactive measures to protect vital components of the institution. And to do that, the need for an automated and integrated solution is necessary to run an efficient model and get as an additional value the possibility to automatise processes and gain further efficiency.

Global implications: DORA’s ripple effect
While DORA is an EU regulation, its principles resonate globally. In an interconnected financial world, where borders are porous, DORA sets a precedent for cybersecurity practices. Its influence extends beyond the EU, shaping the global approach to digital operational resilience and integrated risk management.

Decoding the DORA narrative
In conclusion, DORA is not just another set of rules; it’s a narrative shaping the digital future of finance. It’s a pragmatic guide for financial entities to navigate the complexities of the digital realm.

Care should be taken to ensure that DORA is not treated like just another regulation that requires a ‘typical’ regulatory change management approach – identify obligations, update policies, confirm controls and then test. It requires a significant maturing of cyber defence as well as cyber risk management capabilities, both having active and directive support of management.

For the smaller firm, this will require transformation of a traditionally underinvested area. Management will need to be upskilled and provided with information contextualised in such a way that decisions can be readily and rapidly made. Making cybersecurity relevant for business management has been the challenge for the industry, now it is crucial for firms to be able to comply with NIS 2 and DORA.

As the financial landscape evolves, DORA remains a relevant script, encouraging entities to embrace resilience, minimise disruptions, and thrive in the ever-changing digital narrative. With accountability and reporting at its core, DORA ensures that financial institutions not only comply with regulations, but also actively work towards building a resilient, integrated, and secure digital future.