Greece set for final vote on austerity bill

The Greek government is set to hold a second vote on Thursday on an austerity bill that forms part of the bailout deal with the IMF and ECB. Amid public protests Greece is expected to pass the bill which needs to be implemented to guarantee the next tranche of financial support.


Greece’s Prime Minister George Papandreou on Wednesday won a vote on the outline of the austerity programmes, which includes tax cuts and privations of public assets, by 155 votes to 138.


The measures to be passed through the final bill are said to total €28bn in savings by 2015, which are to help offset Greece’s deficit crisis.

New IMF chief Lagarde calls for Greece unity

Christine Lagarde, the French finance minister, was late on Tuesday elected as the first woman to head the IMF. Her victory was sealed after a late endorsement from the US which saw her beat Mexican central bank governor Agustin Carstens to the post.

Lagarde, who succeeds Dominique Strauss Kahn following his resignation in May to deal with sexual assault allegations, is said to be facing tough challenges in the wake of the debt crisis surrounding several European nations.

Immediately after her appointment Lagarde urged Greek ministers, who are due to vote on austerity measures worth €28.4bn on Wednesday, to unite so as to avoid default. The austerity package of taxes, spending cuts and sell-offs is critical for Greece to secure international aid from the ECB and IMF.

“If I have one message tonight for Greece, it is to call on the Greek political opposition to support the party in power in a spirit of national unity,” she said.

TomTom shares crash after profit warning

TomTom, the Dutch navigation system maker, on Tuesday lost an estimated €325.7m in market value as investors responded to the company’s profit warning published on Monday.

The company said in a statement that it expects profits to decrease by almost half in 2011 compared to the year before. The drop was attributed to a decline in personal navigation devices, particularly in the US.

“Consumer electronics markets have been weak over recent weeks and this trend is ongoing. The size of the European PND market is broadly as anticipated and for the year as a whole is expected to decline by around 10 percent. The North American PND market is experiencing a faster rate of decline than earlier in the year and we now expect this market to be down by about 30 percent for the year as a whole,” the company said.

It added: “As a result of these developments we now expect full year revenue of between €1,225m and €1,275m and earnings per share of between €0.25 and €0.30. Revenue for Q2 is expected to be between €300m and €310m.”

New chief of IMF announcement imminent

The IMF board’s 24 members are due to make a decision on who will be the next IMF managing director after the two key candidates had an opportunity to present all relevant information concerning their candidacy to the executive board.


French finance minister Christine Lagarde remains a clear favourite for the top job as head of the IMF according to a Reuter’s poll despite a last minute endorsement on Friday by Canada and Australia for Mexico’s central bank head Agustin Carstens.


In a published statement, representatives for the two countries, said: “It is important that the new IMF managing director is selected in an open, transparent process with the candidate chosen on the basis of merit and not nationality.”
Japan and the US have yet to publicly support a candidate but are widely expected to back Lagarde in her bid.

At the forefront of professionalism

The Portuguese group Softlimits, which was established in 2006, decided it was time to change its name to BOND in late March to reflect its growth, accomplishments and progress as a united company. The idea was for BOND to consolidate in 2010 with the acquisition and integration of companies with innovative and fresh skills to add more substance to its client offerings. It was predominantly the entrepreneurial courage, belief and professionalism of the leaders at the helm of Softlimits which led to the capitalisation of openings to acquire various domestic companies in the information technology market. The five acquired companies that embody BOND are: Actis, Agile, Best for Business and Inforflow.

Paulo Ramos, the CEO of BOND, reflects on the company strategy: “After the acquisition of the different companies we decided to rebrand to incorporate all the previous company cultures into a single brand. We are building a new culture network dynamic to help symbolise consistency of cultures with different product offerings. The creation of BOND amalgamates all companies into one and assists them in trying to work together and grow together in what we call solid ties. A united spirit is important to us and defines our new identity.”

The re-brand of the company also marked a new era of growth for the business in its native Portugal and on an international level. The group indicated that the purchases were made also to increase the powers of the company and achieve the objective of upholding a distinguished place in the market because in the IT industry, according to BOND, “innovation and differentiation is everything”.  The push for growth has allowed the group to position itself as an organisation of reference in the development, management and commercialisation of novel technological solutions for both, the public and private sectors. BOND, which is an acronym for Building on Network Dynamics, presented its new identity to the market as part of a rebrand, to help it promote the idea of being a network of sector skills in the market offered through an ecosystem of companies.

Professional attitude
BOND has a wide-reaching and highly experienced team with advanced skills in state of the art technology. With 151 employees now spread across its office locations, which comprise two offices in Portugal’s Lisbon, Luanda in Angola and Maputo, Mozambique, the team is now able to offer solutions and services combined with IT and IS consulting. In addition BOND also has a vast array of technology partners to support the development of its products and solutions globally. Partners include Microsoft, Sas, SPSS, Siebel, Outsystems and MicroStrategy.

The organisation now counts over 500 clients to its roster. It has several high profile names on its private sector client list, but some of the most established ones include Mercedes Benz, Crédito Agrícola, Soares Da Costa, Bacardi Martini, BNA, Banco Espírito Santo, Unilever and Somague. Amongst the public administration arena, clients include amongst others, the Ministry of Foreign Affairs, the Ministry of Defence, the Ministry of Internal Affairs, the Ministry of Health and the Ministry of Culture. Ramos, commenting on BOND’s clientele, says: “Clients of any company are drawn to companies who offer dexterity, reliability and integrity. BOND possesses those qualities and is good at keeping its promises. Over the years the credibility and recognition of our professionalism has grown and clients tend to contract with us because we can deliver.”

Products and services
The company uses various tools to help its clients achieve the results required and has developed its own software to assist. “Solutions that focus in automating and optimising the processes of our clients and simplify dealings with their own clients are a speciality of ours. We go from business issues to technology solutions,” Ramos notes.

BOND’s Matriz software is used to register, classify, manage and provide tens of thousands of works of art from tangible and intangible cultural heritage. An estimated 120 museums countrywide are on our customer list. Ramos notes: “Matriz is a very significant product which aids in the management of all cultural heritage held by foundations and museums.”

Two other software programmes offered are OfficeWorks, which helps to manage millions of documents and processes and leads to a better efficiency and quality in information management, and MSWait which manages support processes and wait queues in hundreds of service counters.

A further tool used by BOND is IntraPub, which offers organisations an autonomous corporate TV channel. This clever resource helps to increase efficiency and impact of the organisation’s communication with customers, and aids in significantly increasing business and quality of service.

SGC – the Consular Management System is a smart software solution and the most profitable business management solution to BOND, as there are many Portuguese living abroad in constant need of consular services. The CMS reduces the distance between citizens’ resident abroad and the central administration of their countries.

The company also develops a Real Time BI that integrates with business intelligence engines in the back-end and offers users up to date information directly on their desktops.

In addition, BOND offers six areas of specialism to its clients:

Customer Process Management
This area provides automation solutions, process optimisation and integration for customer interaction through Bond’s own products.

Business Technology Consulting
This area offers the design of business solutions driven by technology.

Business Intelligence
Here the team uses technology solutions to optimise, extract and report information to assist the decision making processes.

Enterprise Management Systems Outsourcing
Solutions offered in this area allow for data, business processes and operations of any given organisation to be automated and integrated into a single system.

Outsourcing
This specialism focuses on the selection, employment, placing and support of resources and specialised ITS processes.

Education
Through this service the company provides training solutions for its clients in the following areas: Document Management and Workflow, Project Management, Business Intelligence, Performance Management, CRM Analytics and custom training solutions.

The company has several methods in place to ensure that customer satisfaction is consistently met. “An online customer survey is set up to daily check through a set of questions to assess how happy people are with the services they have received. We take this process seriously because people evaluate on a daily basis what we can do to improve client service,” BOND’s CEO says.

Ambitions
The company’s ambitions go far beyond the borders of its own country now as they start exploring opportunities in Congo, Kenya, and some countries in the Middle East. Latin America’s geography also poses an interest to BOND as there are many opportunities.

According to Ramos the company plans up to two more acquisitions for 2011. “Our approach is to take a closer look at the markets in Brazil, Peru, Mexico and Argentina because in those countries if we want to grow faster we will do this through an acquisition, joint venture or by buying a stake in a company. In Africa this will have to be through organic growth as we can grow with other international entities but will not buy any local entity.”
BOND has so far shown a rapid and sustainable growth with a €2m turnover in 2006, €5m in 2009 and €10m in 2010. Ramos notes: “If we grow organically we are looking at a turnover of €12m for 2011 and €15m for 2012. However, if we make acquisitions, 2011 could return between €12m-€17m while 2012 could bring in a turnover of €20m-€22m.”

Market recognition
With the status of Microsoft Gold Certified Partner, Gold Partner Oracle and SMES Excel and Innovate, BOND stands out for its products, solutions and highly accredited services.

BOND was recently recognised with an award from World Finance as the best “Business Intelligence Software provider 2011.”

“Market acknowledgement is important and highly rewarding. Not only is it is good for the ego of professionals, it is also significant because it certifies that the market recognises that we are providing something other companies cannot. The world will see this as a stamp of recognition. We are grateful to our clients for putting their trust in us,” Ramos said.

He added: “Things are moving and changing very quickly however and we take nothing for granted because the market is tough and quick and although we are resilient, flexible and adaptable we will continue to work hard.”

Does Dodd Frank meet the test of our times?

With financial reform legislation barely a year old, Republican policymakers, urged on by Wall Street’s influential figureheads, have been vehemently spinning the yarn of the Dodd Frank Wall Street Reform and Consumer Protection Act (DFA) into new regulatory fabric, trying to ignore the distraction of initiatives to tear up certain aspects of the existing law. They condemn DFA because a vast amount of the rules that put it into effect are yet to be written. Simultaneously they are trying to restrain the control, influence and power of the new Consumer Financial Protection Bureau so as to diminish DFA’s authorities by restraining funding and consequently ascertaining less rigorous rules on derivatives trading.

When President Obama signed the DFA into law on July 21 2010, the event was proclaimed as the most comprehensive makeover of financial regulations since the Great Depression of the 1930s. Its 2,315 pages – 10 times longer than Glass Steagall – took around 18 months to produce and have attracted stern criticism from the start. The rules within the DFA call for more stringent liquidity and capital standards, quicker oversight, limitations on certain investments and greater accountability by rating agencies.

However, anti-regulatory Republicans on the House Financial Services Committee are attempting to hinder implementation of several DFA rules which they maintain will hurt the US financial sector. Among those, the Volcker rule, which they believe eradicates proprietary trading by banks for their own accounts and restricts bank investments in hedge funds. The committee states that the law includes “a hastily rewritten derivatives provision that has the potential to do more lasting harm to the US economy than perhaps anything else in this 2,315-page legislation.” The committee’s position on the Volcker rule was as gloomy, saying: “Because no other major European or Asian country has adopted similar restrictions, imposition of these rules on US firms amounts to unilateral disarmament in a highly competitive global marketplace.”

Critical volley
Jamie Dimon, JPMorgan Chase CEO, told the US Chamber of Commerce recently that increased capital requirements intended to protect banks from collapse would “greatly diminish growth” and threaten to “put the nail in the coffin for big American banks.” George Soros, who made billions in international finance and is now considered the 35th wealthiest man in the world, criticised the Dodd-Frank bill, saying: “I can see its failure to address the issues as it was lobbied into incomprehension and inconsistency by special interests of various kinds.” Even former Federal Reserve Chairman Alan Greenspan took a swipe in a recently published FT article, stating that Wall Street under the DFA “may create the largest regulatory-induced market distortion since America’s ill-fated imposition of wage and price controls in 1971.”

However, in what seemed the harshest response to critics of financial reforms thus far, Deputy Treasury Secretary Neal S. Wolin said of the Dodd Frank Act: “We will continue to oppose efforts to slow down, weaken or repeal these essential reforms.” Mr Wolin, at an event organised by the Pew Charitable Trusts, hit back at bankers, lawmakers and lobbyists whose aim according to him has been to weaken or delay Dodd Frank’s rulemaking.

Targeting the law’s critics he questioned whether they had forgotten the damage caused by the financial crisis and the regulatory gaps that facilitated in causing it. “Our response to them remains the same. Regulators have been and are moving quickly but carefully to implement this legislation,” Mr Wolin said.

On the defensive
One by one, Mr Wolin attempted to break down the unrelenting critique he had encountered over the past few months and addressed each in turn.  Among others, he commented on the “pace of reform,” pointing out that some of the critics who demanded quick clarity on Dodd-Frank after the law was passed are now saying that Treasury and regulatory agencies are moving too fast on implementation and are coming out with too much information too swiftly.

He also addressed the critique that “there is a lack of coordination by the regulators,” saying: “Our financial regulatory system is built on the independence of regulators and independent regulators will have different views on complicated issues.” He added: “Dodd-Frank forces regulators to work together to close gaps in regulation and to prevent breakdowns in coordination. We have already worked through the Financial Stability Oversight Council (FSOC) to develop an integrated roadmap for implementation, to coordinate an unprecedented six-agency proposal on risk retention, and to develop unanimous support for recommendations on implementing the Volcker Rule.”

Commenting on increased transparency in the derivatives markets, he said the act will tighten spreads, reduce costs and increase understanding of risks for market participants.

“The critics argue that requiring standardised contracts to be traded on open, transparent markets will harm liquidity. This position ignores the history and the basic structure of our financial system.  The equities market, where stocks are traded publicly and price information is readily available, is one of the most liquid markets in the world, because of, not in spite of, transparency.”

However, despite Wolins’ persistence, the act continues to pose numerous issues that are troubling Wall Street. According to leading US lawyers however, there are four key DFA regulatory issues which require close attention:

The Volcker Rule
The Volcker Rule continues to be the focus of much scrutiny and debate. A few financial holding corporations have already taken measures to separate themselves from proprietary trading activity in its purest form. The existing and proposed relationships between banking entities, hedge funds and private equity funds will remain particularly complicated until regulations are in place to implement the substantive provisions of the Volcker Rule. In spite of the ambiguity that remains about the scope of potential exceptions, some organisations have concluded that private equity investment is decidedly non-core to their business and have made plans to spin them off.  

SIFIs
Under section 113 of the act, a non-bank financial company may be elected by the FSOC as a systemically important financial institution (SIFI) and become subject to the act’s regulation by the Federal Reserve Board (FRB). This includes heightened prudential standards and limitations if the FSOC determines that material financial distress, or the nature, extent, size, concentration, inter-relatedness, or mix of the corporations’ conduct could create a threat to the financial stability of the US.  Close attention should be paid by asset managers, insurers, specialty lenders and brokers or dealers to an ongoing proposal by the FRB. It is looking at companies which are “predominately engaged in financial activities,” and has established $50bn or above in total consolidated assets as an asset threshold for non-bank financial companies.

Compensation issues
As part of DFA’s compensation-linked reforms, the SEC released for comment proposals to implement section 952, which are terms concerning compensation committees and compensation consultants. The new rule imposes numerous significant executive compensation and corporate governance requirements on public companies. These include shareholder advisory votes on executive compensation and ‘golden parachutes,’ heightened independence rules for compensation committee members, mandatory claw-back policies and enhanced executive compensation disclosures.

Derivatives
Participants in the derivatives market and bankers should be watching developments at CFTC, SEC, the FDIC and other banking regulators. The CFTC let loose a flood of proposals designed to regulate – in a thorough manner – the over-the-counter swaps market, while the SEC is trying hard to keep up with its proposals to regulate the security-based swaps market. The Treasury Department, to the delight of many, announced plans to exempt FX derivatives from the new Dodd Frank rules.  However, it is essential that board members keep informed of the probable impact of all of DFA’s regulatory developments. The act’s derivatives reform is said to bring about an elevated degree of transparency, liability and risk management into the derivatives markets with a greater availability of data.  Questionable however is who will be able to take advantage of it, and how the cost of compliance will impact the effectiveness of the new market dynamic.

The investor’s choice in Morocco, Africa, and beyond

CDG manages saving funds mainly composed of social security funds and postal savings. The company also manages two public retirement and provident funds: CNRA and RCAR. Territorial development has been a key feature of CDG’s strategy in recent years. Here, the group has five core business areas under the umbrella holding company, CDG DEV:

– An integrated urban development and management strategy, including new cities and urban renewal
– Infrastructure in specific economic zones developed by the leading subsidiary, MedZ
– Property development, including the creation of social housing, commercial centres, commercial property and offices, golf courses and holiday resorts
– Services to local municipalities, including the management of car parks and landfill management
– Engineering services and facility Management

As a result of the combination of these operations and initiatives, CDG’s business has grown apace, with a net income reaching $241.6m − a net growth of 160 percent over the previous year. World Finance consulted Anass Houir Alami, the Director General of CDG, on what makes the organisation successful.

How has the company evolved over the years and how has this development reflected changes in the Moroccan economy and business scene?
“Since its inception it has become one of the leading institutional long term investors in the Moroccan economy and has expanded its remit to cover a wide range of high-growth sectors including finance, banking, insurance and territorial development (property development, tourism and infrastructure).”

With approximately $25bn in assets under management, CDG plays an important role in Morocco’s economic and social development.

Today, CDG’s operations can roughly be categorised under three principal businesses: savings mobilisation, banking and insurance; and territorial development. In the former it also holds majority stakes in some of the country’s leading banks and insurance companies.

CDG’s growth in many ways tracks Morocco’s own success story. With an average annual GDP growth of five percent over the last decade (rising from $37bn in 2000 to $88.5bn in 2009), Morocco is defying the economic downturn.

“One visible manifestation of this success is the recent commencement of construction of Morocco’s first financial district, known as Casablanca Financial City.”

The aim of this new development is to both attract foreign investment as well as finance local projects. It is projected that it will also contribute up to two percent of Morocco’s total GDP and create 35,000 new jobs. In a recent interview, the Moroccan minister for finance announced that the hub will be ‘a centre for the whole of Africa.’

The director general of France Telecom has said that Morocco is an extremely attractive place to invest, because of its political and economic environments.

In September 2010, CDG, FinanceCom and France Telecom entered into a strategic partnership through which France Telecom acquired a 40 percent stake in Médi Télécom (Méditel), Morocco’s second largest telecoms operator.

CDG has both the ability to work with overseas institutions and to attract investment from abroad. As testament to this, CDG has formed several partnerships with international groups. “It holds a 47.62 percent shareholding in Renault’s factory in Morocco, located next to Tanger Med Port.” This operation has the capacity to deliver 400,000 cars per year. It also holds 9.7 percent of the total issued share capital in tourism company Club Med and five percent of the travel company TUI.

When it comes to attracting foreign investment, CDG has been equally successful. For example, in 2009, CDG and its Moroccan partner FinanceCom sold 40 percent of the capital of the Moroccan Telecom operator to Orange, in a deal valued at €718m. Furthermore, Club Med has entered into a lease agreement with CDG and investment fund MADAEF, in relation to the six Club Med villages in Morocco, dating back to the 1960s.
These deals are a clear indication of the role that CDG plays as a financial investor, serving as a real catalyst for the country’s continuing economic development.

What are the key things any potential investor in Morocco should know?
“Morocco enjoys free trade agreements (FTA) with both the US and the EU. Off-shoring continues to be a very attractive option for foreign businesses, as companies continually look to Morocco as a gateway to the high-growth central African markets. Investors looking to work with Moroccan businesses or invest in the country as a stepping stone to access wider Africa, should appreciate that the infrastructure of the country is far more developed than many of its neighbours, especially in terms of a railway network, highways and ports.”
Thanks to such a well-developed infrastructure, the Government of Morocco has had the confidence to expand upon its already thriving international import/export agreements.

The US FTA was signed in 2004 and since then the US goods trade surplus with Morocco has risen to $1.2bn in 2009, up from $79m in 2005. At the same time, in 2009, the US exported goods to the value of $1.6bn to Morocco, a rise of 12 percent over the previous year.

What’s the outlook for the Moroccan economy, and the company’s place within it?
According to a report published by the Economist Intelligence Unit (EIU), Morocco’s financial sector – which remains one of the most robust in the region – will be a major force for the country to make of the Casablanca stock exchange a regional financial centre. Anass Houir Alami says that the financial hub will expand significantly, “with both western investors and those from emerging markets such as India and China turning to Casablanca Financial City as a platform to launch into the next big emerging market – central Africa.

The report also highlighted the growth of the Moroccan banking sector and the increasing presence of Moroccan banks in African countries such as Mali and Senegal. In short, in terms of financial dynamism, Morocco currently lies in third place behind South Africa and Egypt.

Anass Houir Alami concludes by saying: “CDG is probably the best positioned Moroccan institution to help international investors realise their ambition of gaining a foothold in the central African market.” Thanks to its forthcoming infrastructure developments in the next few years, the firm, as a long term institutional investor, holds potentially lucrative returns for those savvy enough to work with the right partner.

Costing renewables

The cheapest reserves of oil and gas are disappearing and continuing to use those fossil fuels which remain emits carbon is increasingly disrupting the global climate and economy. Older oil wells, such as those around the Persian Gulf, are economical with oil at $7 a barrel, but many of these retain just a third or less of their original reserves; while newer resources, such as the oil sands of Canada, are economical only with oil over $80 a barrel. At the same time, atmospheric carbon dioxide is now 37 percent above its preindustrial level, and average global temperatures are up by nearly a degree Celsius – enough to noticeably shift weather and agricultural patterns, but still only a fraction of what will follow if carbon emissions are not controlled.

The total energy available annually from renewable sources, meanwhile, is thousands of times what the world economy consumes and the engineering knowledge needed to extract it is largely in place. Physically speaking, it seems obvious that the transition to renewables should happen swiftly and immediately.

Economic and political factors, however, impede the transition. In both our infrastructure and our ideas, fossil fuels have the advantage of incumbency, making them harder to displace. The environmental costs of carbon emissions are not properly incorporated into market prices for energy, so private economic returns from fossil fuels remain higher than those from renewables. And escalating fuel prices resulting from tightening supplies will only stimulate development of new energy sources when it is already too late.

Systemic change is needed, and only government can break the deadlock. But which policies do we need? To answer this question, we must look at the current cost competitiveness of renewable energy and how policy can improve this. In doing so, I will look mainly at renewable energy in electricity generation.

Price comparison
For any power source, the principal economic considerations are the initial capital cost per unit of generating capacity, the rate at which this capacity is utilised, the operating costs per unit of electricity, the price of electricity, interest rates on financing and the project lifespan. Renewables tend to have higher capital costs than other power sources, often because the technology is not mature, and to have much lower capacity utilisation, because of intermittency of the resource. But they also have dramatically lower operating costs because no fuel is needed.

The total costs of generating electricity from different sources, taking all of the above factors into account, are as shown in Figure 1. This also shows the cost that would be incurred if a carbon tax at ¤25 per tonne of carbon dioxide were imposed on fossil electricity. The range of valuations that economists attach to the full social and economic costs of carbon emissions is ¤20-€30 per tonne, though even €30 may be an under-estimate.
The key point is that, because fossil fuels are much cheaper, energy firms will mostly put their money into these rather than renewables. So, without policy support, renewables cannot yet compete.

The costs of wind energy are unlikely to fall much. The technology is mature and whatever incremental cost benefits are realised from new turbine designs and materials are likely to be offset by the need to move onto less amenable sites than those initially exploited. In solar power, however, radical refinements such as ‘multi-junction’ cells that capture far more energy by having multiple layers that absorb sunlight at different wavelengths, or ultra-thin solar cells that use raw materials more efficiently, could make solar competitive without government support within a decade or two.

Until then, governments must intervene to level the playing field and make renewables competitive. The simplest way to achieve this would be a carbon tax on large emitters. If this reflected even a fraction of the wider cost of fossil fuels (reflecting the full cost immediately would likely be too disruptive and politically difficult), it would instantly make renewables more competitive than smokestack power stations.

Energy taxes, in some cases based partly or largely on carbon content, and often applying to transport and power generation in different ways, are in place in many European countries. Sweden has a carbon tax at up to ¤100 per tonne – albeit with several exemptions – and has experienced a substantial shift to low-carbon energy while suffering no economic harm. Denmark has a carbon tax at ¤18 per tonne. India introduced a carbon tax on coal power in 2010 but it is at less than ¤1 per tonne – potentially enough to finance research and development but enough not to affect the economics of power projects. State, provincial and local governments in the US and Canada have also introduced modest carbon taxes and other governments have considered them.

The European method
Another approach to achieve the same outcomes as a carbon tax is a system of cap-and-trade for carbon emissions. This involves selling permits to large polluters to emit carbon up to a certain quantity over a given period, and allowing them to trade these permits so that those emitters who do not utilise their full limit can sell permits to those who will exceed their limits. Companies who emit more than their permits allow face a fine per tonne of carbon substantially more expensive than the cost of permits. The result is that carbon emissions carry a price and, if the number of permits supplied by government is shrunk over time while the cost of their initial purchase and that of fines is increased, this price can be adjusted to exceed the ¤30 per tonne level deemed critical to fully reflect the damage done by carbon emissions.

The European Union introduced just such a system, centred on the European Union Allowance and the Emissions Trading Scheme in 2005. However, the initial issue of permits was free of charge and their quantity has not been sufficiently reduced over time. The EU carbon price currently sits around ¤17 per tonne but firms involved have paid much less due to the effect of free permits. Carbon prices under this system are also susceptible to arbitrary swings driven by sentiment and momentum, as happens in all financial markets, and the complexity of the system has permitted fraud. A simple carbon tax with appropriate indexing to inflation would be a better way to give firms a clear expectation of future carbon prices – making them frame their investment decisions accordingly.

More carrot, less stick
Feed-in tariffs are a different way to support renewable energy. These entail guaranteed access to the electricity grid, long-term contracts and a guaranteed price for renewable energy, often up to a certain maximum amount of power per supplier. Electricity distribution firms, be they publicly or privately owned, may then be obliged to meet this cost but can pass it on to consumers. Alternatively, the state may pick up the extra cost of renewable electricity through subsidies.

Rather than worsening commercial returns from fossil power, feed-in tariffs improve those of renewables – potentially making this approach more politically acceptable. Such tariffs have been employed in over 60 countries, mainly in Europe but also the US, Canada, Brazil, China and others. They were first introduced in the United States from 1978 but had limited impact there. It was in Germany, from 1990, that the policy was first pursued with vigour. Initially renewable energy producers were guaranteed a price of 65-90 percent of the final price for electricity from all sources. This resulted in 4400MW of wind power capacity being deployed in Germany during the 1990s and in renewables accounting for six percent of German electricity production by 2000.

German policy was reformed in 2000 with electricity prices paid by utilities to suppliers of renewable energy thereafter being based on cost of production in a manner that tended to offer investors a certain minimum annual return. This return was below what the technology can now achieve without state support but this was not the case when the policy was introduced, and putting a floor under returns is still effective in ensuring that renewables get a larger share in energy investment portfolios than would otherwise be the case.

Other countries have followed the German example, notably Spain and Denmark – with the former focusing on solar power and the latter on wind. Spain now gets nine percent of its power from renewables and Denmark 20 percent. The resulting increase in consumer electricity bills, meanwhile, has been modest; estimated at ¤4 per month for the average German household. Some cuts have recently been made to feed-in tariffs in the face of Europe’s sovereign debt crisis – a shockingly short-termist response. The UK, meanwhile, plans a minimum carbon price and feed-in tariffs for low-carbon energy but its policy outlook remains unclear after the recent austerity budget.

The path ahead
Many other policy instruments have been tried. Governments have set targets for the percentage of power they will get from renewables (15 percent by 2020 in the UK) and are using other policy instruments to meet these goals – with targets themselves also acting as signals when investors form their expectations. Building and vehicle standards for energy efficiency are being tightened and subsidies offered to refurbish buildings, with ¤20,000 refurbishments to old houses potentially cutting fuel bills and carbon emissions in half. R&D in new energy technologies is being financed. Installation of solar panels on houses in Germany has been subsidised – a policy that helped the global solar manufacturing industry establish scale, but which also inflated global prices for crystalline silicon and put many of the world’s solar panels in cloudy Germany.

Policymakers are looking to make electricity grids more amenable to renewables. Developments include lower electricity prices for certain domestic and industrial processes in return for halting when the supply of renewable power is low; long-distance power lines for exchanging renewable electricity over thousands of kilometres; power storage facilities to smooth supply intermittency and arrangements for feeding power generated by homes or businesses back into the grid.

Public policy has triggered flows of private capital into renewables. Total annual investment in new capacity (priced in constant dollars) rose from less than $10bn globally in 1995 to more than $150bn today. R&D investment has shown a similar trend. And major global players such as Suzlon and Vestas in wind power and First Solar and Q-Cells in solar have emerged. Eventually, as technology improves, such firms will be able to carry renewables forward without government help.

But we are not there yet. Renewables need state support and we know what works on this front. Governments need only learn the lessons and redouble their efforts.

Client relationships drive success

BMO Harris Private Banking (BHPB) – winner of the World Finance award for Best Private Bank in Canada, 2011 – is part of BMO Financial Group (BMO), a highly-diversified North American financial services organisation. The World Finance judging panel cited BHPB’s excellent knowledge of local markets, its wide range of investment management services, its customised private banking solutions, and its strong client relationship management culture.

BHPB provides a broad range of wealth management and banking products and solutions.

Unique client-centred principles
The business formula behind BHPB, BMO’s private banking arm in   Canada, centres on a straightforward idea based on the complexities that wealth can present: while affluence does bring opportunities and advantages, it also brings responsibilities and, of course, can also inspire the occasional conflict. The bank recognises that the benefits of wealth rarely come without complications and challenges, and that families sometimes underestimate the emotional complexity of their wealth issues. BHPB see it as their responsibilty to challenge their clients so that they are prepared for critical periods of transition.

BHPB knows that the successful management of wealth, and the opportunities and challenges it provides, requires a coordinated approach by a team of experienced professionals covering the disciplines of banking, investment management, estate and trust, and wealth planning.

The key to BHPB’s operational approach is ensuring that clients are involved in running their accounts as much as possible. “Our clients are in the driver’s seat. Our role is to co-pilot, helping our clients navigate as they plan their future,” says Andrew Auerbach, Head and Senior Vice-President of BMO Harris Private Banking. “The way many banks and financial institutions work with clients makes it sound like a one-time event, with rigid steps. In our opinion, that approach places too much emphasis on what the banks see fit, and not enough emphasis on what the client wants and needs,” he says.

To avoid the client management pitfalls many banks face, which can ultimately leave the client feeling left out, BHPB describes its process as “the client’s process.” Clients are invited to help customise the process to reflect their personal priorities, timing preferences, and personal style. More importantly, because BHPB sets out to build long-term relationships with its clients, their unique guidelines require a thorough discussion between the bank and client at least once a year in order to revisit their plan, and account for any changes. This allows the bank to continue to deliver value on the client’s terms.

Talent at the heart of BMO Harris Private Banking
Rating intellectual capital as one of its most critical assets, BHPB’s competent, caring team of professionals is at the heart of its success and also provides a distinct competitive advantage. To nurture this talent, BHPB invests considerable time, money and effort to attract and retain employees whose values align with the company’s and who create a positive impact on the lives of the families that rely on BHPB’s services.

New employees receive training on the values and brand history of BMO in order to provide them with a clear sense of what the bank is about and what differentiates it in the marketplace. To keep up with the growth of the company, BHPB grew its workforce by over 20 percent last year.

The bank of knowledge
BHPB believes in educating its clients and providing financial education to the whole family. It hosts a number of events catered to clients, their children, and other family members to equip them to better understand the basics and even become comfortable with some of the more complex aspects of sound financial management.
One such course is the Financial Fluency programme – a one-day event targeting young individuals looking to gain basic financial knowledge and learn about investment principles to develop their personal finances and family wealth. Participants get insight into how to build a balance sheet, the four asset classes, investment risk and opportunities, managing a complex portfolio, and the psychology of investing.

Another popular course is the Financial Focus programme, which targets the less active financial decision maker. The course sets out to explore financial and investing fundamentals that can be applied to the participants’ own personal situations. It covers all the basics and some of the more complex aspects of managing personal finances.

Aside from financial expertise, BHPB provides its clients with insight on the national and international charitable giving sectors, and is the only private bank in Canada with an experienced staff in private foundation granting. BHPB’s philanthropic services ensures that clients receive comprehensive counselling, banking and investment services that support their philanthropic goals and overall financial plan.

BMO Harris Private Banking on its four-step client-centric process
1 Tackle the critical aspects first
Most new clients have an urgent need or a nagging problem they hope we can solve better than anyone else. We’re confident that we can, so we always start every new client relationship with looking into their most pressing needs and problems. Thereafter, we challenge the client to go deeper.

2 Articulate what’s important to you
To help clients make the most of the opportunities their wealth offers, we ask them to think hard about what’s important to them. We begin with not so simple questions to open this discussion. We also think it’s critical to explore the same questions each year. Our clients’ lives, concerns, and goals aren’t standing still; we make sure that their wealth plan isn’t either.

3 Take action
Next, we help clients build a plan that protects and enhances whatever they value most, and we’ll rally our best people around them to make it happen. We’re different in that our experts will not only help our clients build this plan, they’ll execute it by bringing all the right disciplines together. And, if they have other advisors they’d like to get involved, our team will integrate them into the plan.

4 Repeat, revise, repeat again
A plan is dated the day we stop revising it. A plan must keep up with the changes in our client’s life. We challenge our clients to revisit their plan regularly, using our questions to determine what’s changed, if anything, in their priorities, and sense of well-being. We encourage our clients to keep these questions at hand and check-in with us when something changes. That way, we can continue to contribute value.

A solution for our times

Every time the euro rises or falls – and there’s been a fair amount of both lately – it asks tough questions of traders of what action to take. This is where white-label providers such as Saxo Bank play an increasingly important role. Specialists in online trading and investment, they plug the gap between knowledge and action: between reading the situation and pressing the button.

Copenhagen-based but with offices around the world, Saxo Bank has worked with hundreds of institutions in the last decade to provide the proprietary technology and insights necessary to ride the forex storms. As co-founder Lars Seier Christensen says: “We see the thorough due diligence process done into our business by large institutions as a form of documentation of the quality of our white label solution.”

The spate of accolades recently won by Saxo Bank can also be seen as a form of documentation. At Euromoney’s 2011 forex awards, it scooped six prizes: best improved market share by volume in two categories, best speed of execution, best effective risk management and execution strategies, best research and analytics, and best integrated workflow and compliance solutions. Arcane as they may sound, these are much-valued capabilities; the tools that make forex trading more efficient.

Saxo Bank has grown rapidly on the back of internet-based trading in what is surely the age of forex, as observers of the troubles in the eurozone will vouch. With European sovereign currencies punished by lenders in the wake of the financial crisis, the markets have been in turmoil as traders seek safe havens or, more commonly, look to achieve profits from the general mayhem while central bankers and regulators try and restore some semblance of order.

But it’s not just the eurozone. Never have global forex markets been busier, more volatile or more challenging. The old rules are ripped up almost on a daily basis by developments in literally scores of currencies that until recently were very much on the sidelines of world markets.  Even the most experienced traders have been caught out by unexpected movements that defy conventional analysis.

Yet during this turbulence forex has steadily established itself as an asset class in its own right, one that requires all the tools of the trade necessary for traders to find their way in what looks at first sight like a labyrinthine maze of complex and interlocking relationships, unpredictable outside forces and exotic currencies that are relatively new to this fast-moving yet fascinating universe.

Currency demand
To name a few recent upheavals, it’s only in the last few months that corporates have been able to deal in China’s renminbi. In the wake of the financial crisis many sub-Saharan currencies now offer more attractive returns than western ones do. BRIC nations’ sovereign bonds have established their own presence in the markets. And the warning of a downgrade of the US dollar rocked long-held assumptions about the greenback as the world’s fall-back currency.

Thus a deep knowledge of the forex markets has become even more obligatory for exporting companies, corporate treasurers, financial institutions and a fast-growing body of individuals who deal in currencies in much the same way as other investors buy and sell equities or any other asset. It’s also a multi-faceted market, with many different niches.

“Currently, spot is experiencing high demand from investors,” points out other co-founder Kim Fournais. “However, as retail clients become more aware of the advantages of using options, we expect to see significant growth in the option space.”

Overall, forex is a vast market. Daily average turnover hit a staggering $4trn last year – 20 percent higher than four years ago, according to a survey by the Bank for International Settlements. Although that’s down on the unprecedented high levels of trading in the years leading to the financial crisis, volumes are expected to grow in the future. Much of that furious growth is down to the financial sector which accounted for 85 percent of the increase in turnover.

“This growth was driven mainly by high-frequency traders, banks trading as clients of the biggest dealers, and online trading by retail investors,” explains Mr Christensen, a 25-year veteran of the industry. “But a rise in trading by small retail investors has made a significant contribution to growth in spot forex and this was made possible by the spread of online trading.” He is convinced that this kind of retail trading will continue to grow as the internet becomes an indispensable tool.

And with the market deepening year by year, almost month by month, the thirst for higher-quality information grows. “Clients want more transparency, better products, pricing and services,” adds Mr Fournais. “Modern traders and investors demand usability, mobility, performance, and service when executing online trades.” Saxo Bank therefore continuously rolls out new products; tools, technical studies, charts and anything else that will help take clients’ trading to the next level in this turbulent market.

Future of the eurozone
As a global investment bank involved in international markets, Saxo Bank has a close interest in the entire eurozone debate. Indeed one of the group’s European offices is in Athens – currently at centre stage in this highly charged debate. And it’s a debate that requires careful analysis. Almost as a philosophy, the bank prides itself on developing independent, rational opinions on important topical issues. Originally called Midas, the institution acquired its current name in 2001 when it was awarded a European banking license. The unusual title comes from Danish folklore – Saxo Grammaticus was a medieval historian famous for his Story of the Danes, the basis for Shakespeare’s Hamlet. And clearly, rational analysis pays off – Saxo Bank’s profit before tax in 2010 was 913.8m Danish kroner (approximately €122.5m), representing nearly quadruple the 2009 figure.

The institution has prospered through the rapid expansion of the forex universe. A vast alternative network of information has rapidly developed in the form of investor communities and financial news portals where institutional and retail traders swap insights and tips. The 1.8m users of Saxo Bank’s recently acquired European portal, EuroInvestor.com, provide plenty of evidence of this flood of interest in the asset class. “We want to bridge the online universe of the communities and the trading platforms of Saxo Bank,” says Mr Fournais. “This way we can support investors who lost trust in advisors from the traditional banks and brokerage houses during the financial crisis.”

Although hit by the crisis like most other asset classes, forex has bounced back better than most. Forex was one of the banking sector’s most profitable divisions before the crisis and during immediate fall-out. At the time of the bankruptcy of Lehman Brothers, forex activity hit a near all-time high in October 2008 before falling suddenly until October 2009 when it began a recovery. Right now, activity is steady.

However the numbers remain impressive, even in a recovering market. At Saxo Bank alone for example, monthly average trading has been running at about DKK 1.3trn (US$240bn). Although that’s down from an average DKK 1.7trn a month (US$320bn) in the first half of 2010, it still represents a lot of trades as well as a new-found respectability.

“The perception of the forex industry has most certainly changed internationally,” says Mr Christensen. “It’s considered an asset class on its own rather than as a necessary add-on to cross-border transactions. More and more traders recognise the opportunity to make a profit in what is a volatile asset class.”

Rise of white-label
Saxo Bank’s rapid rise reflects the growth of the asset class itself. Launched by Messrs Fournais and Christensen in 1992, it now boasts over a thousand employees in offices all over the world, including Australia, the Czech Republic, France, Greece, Italy, India, Japan, the Netherlands, Singapore, Spain, Switzerland, the UK, Ukraine and the United Arab Emirates. Along the way Saxo Bank has become perhaps the leading global provider of white-label trading solutions. That is, the purchase by the financial sector of proprietary intellectual and technological platforms developed by outside specialists. Increasingly, this is seen as preferable route to forex-trading than the burden and cost of developing such complex expertise in-house.

As Mr Christensen explains, white-label platforms make sense on several levels: “Both large and small institutions are asking themselves why they should waste valuable time and resources on building their own online trading platform when they can get a proven platform like SaxoTrader [the award-winning solution largely devised by Mr Fournais, the bank’s online and IT expert]. Instead of starting from scratch, they benefit from decades of expertise and development.”

Specialists such as Saxo Bank underpin the trading function. It has, for instance, many smaller banks as clients, which in turn make markets for their own clients trading in local currencies. Adds Mr Christensen: “This hybrid role allows these banks to add value to their own clients by profiting from their local expertise and comparative advantage in the provision of credit, but without the heavy investment necessary to compete in spot market-making for the major currency pairs.”

Regional and local banks, brokers and global giants including CitiBank – a Saxo Bank client – are turning toward white label solutions. Indeed hundreds of financial institutions have collaborated with the trading specialist since it won its banking license in 2001. “With such a broad range of white-label clients, we have been able to acquire a very deep experience across the entire trading value chain,” says Mr Christensen.

Paradoxically, as the market deepens the technology becomes simpler to use, more helpful and richer in options that allow traders to express their currency views. No firm can afford to mark time in such a fast-moving universe, and in mid-June Saxo Bank will launch two highly exotic technologies – a one-touch option and a no-touch option. Despite the complexity of the design process underpinning, it’s a straight forward, easily understood, functional technology that allows clients to execute a position for a directional currency movement.

A big attraction of white-label trading platforms is their affordability. For Mr Fournais, it’s a win-win situation seldom seen in the financial industry, where the reverse is commonplace and banks and corporate customers can fall out in a welter of litigation over expensive solutions that proved to be anything but. “A white-label solution is extremely cost-efficient and requires very little upfront investments by the bank or broker,” he explains. “For Saxo Bank, the return on the investments comes over time from trading income. The situation is even better for the white-label clients because the trading activities create earnings but require none or minimal investment.”

Using the platform
But what criteria should buyers look for in a white-label platform? Interestingly, Mr Christensen doesn’t cite wondrous technologies, but simply “a good chemistry between the two organisations.” In practical terms, that means a happy match in terms of culture, values and strategy. Without all three, the technology is unlikely to meet its full potential.

White-label trading works best as a mutually beneficial partnership. “The choice of white label solution is an important strategic decision for both large institutions and smaller banks and brokers,” explains Mr Fournais. “The provider must be able to support the current online trading business as well as guide its future development.”
Yet it’s a balancing act too between support and guidance on the one hand and too close an involvement on the other. “The bank or broker must remain in control of the business,” insists Mr Fournais. “It would be a mistake for the provider to force second-best decisions on the client just because of the white-label relationship. We work hard to support the business of our white-label clients, but we definitely don’t try to run it for them.”

A crucial element of that relationship is the enhancement of the client’s ability to adjust to often rapid and hectic changes in the trading environment. “A good white-label provider should constantly present new opportunities rather than locking the bank into an inflexible solution that may work for today but not for tomorrow,” adds Mr Fournais. “This is a highly competitive environment.”

In short, the onus is on the provider to help the business grow. Although it has made its mark as a forex firm, Saxo Bank offers multi-asset trading platforms on which the client institution can add more products to its offerings, either for itself or for its own clients.

Impressive as some of the trading technology may be, back-office functions remain crucial because they underpin the integrity of the whole process. Thus Saxo Bank provides its white-label clients with a number of operational services that are integrated into trading applications, such as the extraction of end-of-day files for further use and support for the burden of regulatory or management reporting. This is done without breaching confidentiality. “All our back-office processing is done using anonymous customer identification,” explains Mr Fournais. “That ensures Saxo Bank has no record of customer contact details.”

Strategic vision
Saxo Bank’s journey began in 1992 when the partners opened for business with little more than a phone book and a telephone as their prime business tools. However, they had a clear idea of the mission. “Our objective was to provide private investors with the same opportunities as professionals,” remembers Mr Christensen. “We later recognised that only through the internet could this be achieved.”  They saw that better technology could differentiate them from competitors and launched an online trading tool in 1998. They also saw that white label was the way forward and their first customer was a 150 year-old Portuguese securities dealership that signed up in 2001.

Saxo Bank’s secret weapon is that it is a facilitator. Namely, a trading platform that is integrated into the exchanges and allows orders to be routed directly to them with the support of large financial institutions that provide liquidity and the essential infrastructure.

So far, so good. What lies ahead in this exciting asset class? Messrs Christensen and Fournais identify three major trends – transparency (“driven by regulators and pure self-interest”), self-empowerment (“following the crisis many clients think they can do as well as the professionals”), and networks across industries (“communities and news portals will play an even more important role”).

Take transparency. As the co-founders describe it, only transparent white-label providers will cut it in the post-crisis, highly regulated world with increasingly sceptical clients. They also predict an increase in litigation between disappointed clients and inadequate providers.

Take self-empowerment. As Mr Christensen summarises it, “Clients are saying: ‘I want to understand what happens and I want to have influence on at least a part of the portfolio. I understand that there is more than stocks and bonds out there, and I want to learn more. I increasingly have a view on oil, gold, the US dollar, the Swiss franc, and the politics, economic and market conditions that affect these assets. And I want to do this when I have time – evenings, weekends, 24/7.’”

And take networks. “The best way to enhance understanding and increase access to information [in addition to what the banks provide] is through the media, financial sites, social networks like Twitter, Facebook, linkedin and online communities with people that you trust or respect,” concludes Mr Christensen. “I would rather get my information from people in my own situation, with the same interests as me, than from a salesperson. And the information sites need to drive real revenues, not just advertising. Information and software price is going towards zero and these need to be combined with trading revenues.” He cites MSN Trader and Euroinvestor.com as stand-out examples.

Saxo Bank’s co-founders believe that white-label forex finds itself in a different environment after its first flurry of growth and after the turmoil of the financial crisis. “The tail wind has gone and only real quality, real competence and real common sense will replace the sophisticated but inefficient models and complicated and, in many cases worthless, financial structures that defined the past decade.” As the forex markets never sleep, the development here is likely to continue at a considerable rate.

The new imperatives for mobile business

 Mobile technologies are changing how enterprises run their business processes and interact with consumers. In my experience from designing and deploying mobile business solutions to large and influential companies like Citibank, Santander, Visa, MasterCard, Itaú and Bradesco, there are five imperatives that are shaping the new mobile enterprise landscape. These imperatives will directly influence how companies will be able to leverage mobile technologies as a key competitive advantage.

Mobile is mainstream
In the early 2000s, mobile technologies were seen as a promising area with a bright future – but still not mature enough for mass use on enterprise-grade applications. Accordingly, most projects were classified as innovation initiatives and not deployed at core functions.

This picture has changed substantially over the last 10 years. Today, 30 percent of the 500 million users of Facebook (the most visited site in the world) are mobile. This means consumers are most likely already engaged with mobile technologies. Is your company ready to serve them through this new interaction channel?

Measurable investment returns
Companies which have utilised mobile technologies are capturing considerable value on automated and redesigned field processes, including marketing, sales, distribution and service areas.

For example, a leading retail bank increased the number of available sales hours by 20 percent, creating a unique opportunity to increase revenues through serving more customers with the same sales force personnel.
On the consumer front, mobile finance represents an additional area where companies are capturing significant value too. A leading financial service institution applied personal lines payment reminders and follow-ups through SMS alerts. They reduced the number of borrowers who reach 90 days past due by 10 percent, thereby reducing the overall risk to their operations.

Employee/consumer similarities
In a first wave of mobile deployments, companies used to manage employee-facing and consumer-facing applications as disparate silos running on different business and technical platforms. It’s time to change this approach. In most industries, the relevant touch points happen outside company boundaries. So consider that your mobile marketing campaigns are generating market intelligence data directly delivered to marketers, and they could seamlessly share insights with sales agents working on pushing target products.

The new mobile landscape
The enterprise market used to drive and lead the adoption of new information technologies, but not anymore. Today, the consumer market is moving first and faster, as exemplified and accelerated by search engines, social networks, cloud computing and mobile software and hardware advancements. Combine this trend with two game-changers on the mobile OS landscape, iOS and Android, and you have your users (both workers and consumers) driving which smartphone you’re going to support and deploy.

Incumbents like Microsoft and BlackBerry still have a chance to play a relevant role in this game, but they are not going to be the first choice from a user perspective – even if your IT administrator or information security expert do not agree.

Application-oriented platforms
At the end of the day, all these imperatives rely and run on a common foundation: your mobile enterprise platform. So, what are your options in terms of platform approach?

One is to select individual pre-built applications for each business process or interaction channel you want to mobilise. It works well for one or two applications, but presents significant scaling issues for both business processes and support. Disparate technical foundations increase the combined total cost of ownership and limit how common data can be shared among these applications.

A second option is to select a single development platform and build all applications from scratch. However, although this approach solves the problems above, all the advantages of working with pre-built applications – like faster implementation cycles – are lost.

A third option would be the most powerful: combining the strengths of the previous two approaches. This approach relies on a single technical platform with pre-built and configurable applications on top. The key capability here is configuration, as it enables new applications to be created much faster than on traditional ‘coding-compiling-debugging’ cycles we see on traditional software development.

Additionally, configuration enables the same application to run on different mobile devices and operating systems, on multiple screens. Business workflows and rules are represented by universal database parameters instead of source code compiled for a specific platform.

Implementing your solution
Planning a strategy for applying mobile technologies to your business is crucial, as is having an integrated vision and plan. Going further, ask: What will be your roadmap for enterprise mobility? What applications should you invest in first? How will you ensure that a common foundation and data repository will be shared? Answering such questions is the starting point to strategically engaging your company in the rapidly changing world of mobile technologies.

And don’t forget the five points above. They will enable you to set a strategy that works for the future even as technology evolves.

As a final thought, consider how much time you spend at your desk and on your smartphone today. That is the same challenge your employees and consumers face. They want to interact and transact with relevant data from your company, and they want to do that on the go, in a convenient and responsive fashion – just like you.

Cristiano B. M. Oliveira is Chief Technology Officer at Spring Wireless. Email: cbmo@springwireless.com, or follow @cbmo on Twitter.

Rewards from systematic trading

The Rothschild name is synonymous with the successful management of money. For more than 200 years the Rothschild business has been at the centre of the world’s financial markets, and to this day it remains under family control. For investors, this means the firm is neither driven by the short-term desires of shareholders nor distracted by the demands of financial analysts. “As a family-owned firm, we are able to take a long-term view, providing our clients with a service that is independent, stable and discreet,” says Baron Eric de Rothschild, Chairman, Private Banking and Trust.

The Rothschild family has retained its wealth by diversifying its investment interests; and hedge funds, which were introduced 60 years ago, formed and continue to form an important part of this diversification. In 1993 the Rothschild Group set up Guernsey-based Blackpoint Management Limited to focus exclusively on managing funds of hedge funds. Since its launch, the firm has grown steadily, and the Funds of Funds business (long only and alternative investments) represents more than $4.2bn managed by Blackpoint Management Ltd and Rothschild & Cie Gestion in Paris.

From the outset, Rothschild Blackpoint has had a diversified client base, which includes private clients, Rothschild partners and large institutions. As the business has expanded its client base has grown alongside, and now encompasses a broad range of investor types and far-reaching geographical scope. Approximately one third of invested money is with long term Rothschild clients, giving funds the stability needed to weather troubled economic conditions.

Award winners
In recent years, the Blackpoint funds have received industry recognition for their long-running superior performance and commitment to investors, winning awards in 2009 and 2010 from two separate industry bodies: Best Fund of Hedge Funds 10 Year Performance and Best High Net Worth/ Private Client Fund of Hedge Funds Provider.

Its Nemrod and Blackpoint Global Trading funds have been shortlisted for numerous awards over the years, and continue to be recognised by industry professionals and investors alike. In 2010, Nemrod received a highly recommended status from another industry body.

Launched in 1994, Blackpoint’s flagship multi-strategy fund of hedge funds, Nemrod Diversified Holdings, was nominated in 2011 for a World Finance award. This should come as little surprise, as the fund returned 10.05 percent last year, significantly outstripping the average fund of hedge fund returns of 5.42 percent. Over the past 15 years it has achieved an annual compound return for investors of 10.5 percent with an annualised volatility of 6.6 percent.

Performance on this scale is the product of a solid team and investment strategy. CIO Pierre de Croisset is a hedge fund pioneer, with over 20 years’ experience of investing in hedge funds. Indeed, the funds at Blackpoint have been managed by the same core team since inception, making the firm one of the most stable in the industry.

The investment team, based in Paris, New York and London, is supported by Rothschild’s global infrastructure, which provides dedicated marketing support, back office, compliance, IT infrastructure and legal services. In 2003, Blackpoint Management sponsored the launch of Blackpoint Advisory, a New York office specialising in hedge fund research, analysis and selection. Then, in 2004, the firm established an FSA-registered London subsidiary, Blackpoint Limited, to provide marketing and investor services to Blackpoint Management.

In hedge fund investing, experience matters – and Blackpoint’s investment philosophy, which has evolved over 17 years, is focused on achieving the greatest possible risk-adjusted returns with an emphasis on long term capital preservation and diversification. The team uses bottom-up manager selection and thorough research of investments based on qualitative analysis with quantitative and operational inputs. Allocations are made to funds whose managers are flexible and can adapt to different market environments. Capital is rarely allocated to thematic or sector specialists, helping to avoid overconcentration of the portfolio, and ensure a smoother, more consistent return profile.

The Blackpoint team is constantly on the lookout for profitable ideas. “At times, market conditions create unique opportunities to find asymmetric trading opportunities – such as shorting the technology bubble in 2000, or shorting sub-prime credit in 2007,” says Pierre de Croisset. “Participating in these trades through superior manager selections is essential to outperforming markets generally and our peers. We have consistently been able to identify some of the world’s best performing hedge funds throughout our long history.”

The team has maintained a commitment to macro and systematic hedge funds, having held these strategies in the flagship Nemrod portfolio since inception in 1993 (today they compose 46 percent of Nemrod’s portfolio). In January 2005, Blackpoint Management launched Blackpoint Global Trading (BGT), a specialist fund of hedge funds, which is the winner of the award for Best Specialist Fund of Hedge Funds, Europe 2011, in the 2011 inaugural World Finance Hedge Fund Awards.

With over $110m of assets under management, BGT combines pure systematic hedge funds with global macro managers (who have a more discretionary trading style), adding an opportunistic component to hedge tail risk. This focus aims to deliver returns that are less correlated to equity and bond markets, while blending the managers to reduce volatility. BGT has achieved this aim, with average annual returns since inception of 7.96 percent, and volatility of 5.45 percent. BGT has a correlation since inception of -0.02 to global bond markets and of 0.59 to the MSCI World index.

The managers’ extensive experience with these strategies has resulted in a well diversified portfolio, which breaks away from the pack by avoiding the ubiquitous longer-term trend followers and instead seeking less obvious CTA candidates, such as short and medium term trend followers.

The BGT fund managers are enthusiastic about the future for systematic investing as part of a balanced fund, pointing out that systematic strategies have evolved from a universe populated by simple trend followers to a heterogeneous marketplace with a high degree of diversification in style, strategy and instruments traded. Systematic managers are able to exploit investment opportunities through their ability to trade a broad range of asset classes, and their agnosticism for market direction.

 Systematic funds clearly state their risk management and volatility parameters, unlike many discretionary funds, and their models are rule-based, which removes the influence of human emotion and bias on investment decisions. For example, in 2010, the BGT systematic manager book benefited from trends and avoided some of the pitfalls of discretionary trading, which hurt macro funds that same year.

Future challenges
Rothschild Blackpoint predicts that global imbalances are likely to persist for an extended period of time. The risk of policy error is and will remain elevated and the recent trend of divergent views among countries is likely to continue as unique economic circumstances, not to mention local politics, result in varied policy.

“Our outlook is for a more precarious environment, with elevated levels of volatility,” says Diego Fluxa, senior portfolio manager. “We anticipate that macro forces will be the primary determinant of asset prices for the foreseeable future. It is becoming increasingly important for a money manager to have a solid grasp on the global macro forces that are becoming more significant drivers of localised markets and securities. We believe that a more gradual elevation in volatility will benefit systematic managers. However it is important to note that the commonly held belief that systematic managers are long volatility is mistaken; it would be more accurate to say that systematic managers are ‘volatility friendly.’”

Lower correlation in down-markets and higher volatility periods ensures better capital preservation in comparison to most other strategies. A diversified portfolio of hedge funds is well-equipped to capture the upside in risk assets while providing a reasonable protection against volatility and dislocating events.

“You only feel liquidity when it’s not there”

Liquidity is a key factor in all markets. And it is often more elusive and fragile than it appears, as recent events in the commodity markets have emphasised.

“Obviously liquidity is a very relevant subject,” says Peter Billington, Head of FX Trading at Commerzbank. “We’ve had a timely reminder of the importance of liquidity in the markets, when you look at what happened to silver on the CME [Chicago Mercantile Exchange] after they changed the margin calls, and how quickly positions can be forced to be liquidated or squeezed. And certainly with some of that spill-over, we have seen the dollar impacted in the FX markets.”

The decision by the CME to raise margin requirements for silver futures four times in just a couple of weeks meant traders had to sell positions to raise cash for margin calls – the commodity price falls, and a cycle of further calls and price falls ensues, impacting the amount of available liquidity. However, it is not just silver: CME has raised the margin requirements on energy futures too.

Fortunately, when it comes to foreign exchange trading, the forex market is the most liquid in the world. Nevertheless, service providers such as Commerzbank are acutely aware of the importance of liquidity, and how changes in the foreign exchange markets can (and are) affecting its provision.

Gerald Dannhaeuser, Head of FX Sales at Commerzbank, aptly states how this translates for market participants: “You only feel liquidity, when its not there.”

A changing market
As well as the general market news, says Mr Billington, there are a lot of changes in the $4trn a day global foreign exchange market that potentially affect the amount of liquidity being provided, how it is provided, and how stable that liquidity is.

“It is going to be very interesting to see how the market develops over the next year or so,” he says. “There are a lot of people who seem to be providing liquidity to the markets in terms of high frequency trading and intermediary providers. It will be intriguing to see how much of this is real liquidity.

“When you’re providing liquidity across a variety of platforms, single bank platforms, brokers, and so on, it’s good to step back and think about how much liquidity you are providing to the market on any one price at any one time,” he says. “For example, when you have one liquidity provider providing liquidity across a whole host of platforms, in good times there is a sort of relaxed attitude in terms of how much liquidity is out there, but then when an event happens you begin to see how skinny the market can really be.”

A broad client base
Commerzbank provides FX services for a broad client base. “As an overview, the way we segment the clients at Commerzbank is that we have non-financial corporations and then the broad area of financial institutions,” says Mr Dannhaeuser.

“While there are some corporations that do act more like financial institutions, and vice versa, generally the corporate business is very much driven by cash flow hedging needs, certain and uncertain cash flows, as well as by more translation risk hedging needs and also special situations, such as mergers and acquisitions.”
With many non-financial corporations, where they are importing and exporting, for example, the transaction is naturally in one direction or the other – and arbitrage doesn’t really play a big role.

“Generally speaking these clients can be very price sensitive,” says Mr Dannhaeuser. “Liquidity is, of course, important, but liquidity and price are not the only factors that play a role or that make a difference here. It’s in addition to the advisory part, about structuring capabilities, and whether you have an existing lending relationship with these accounts.”

On the other hand, he notes, there are the financial institutions – banks and non-banks. “With banks, there is certainly the need for liquidity, and also commercial facilities,” he says. “Then there is the big segment of non-bank financial institution clients such as the asset managers, for example, and hedge funds. There it is probably a mixture between hedging needs and the search for alpha, i.e., through currency overlay programmes, but there might be as well high frequency traders looking purely for liquidity and liquidity arbitrage.”

Commerzbank advantage
So what advantages does the Commerzbank FX operation offer its clients? One advantage, says Mr Dannhaeuser, is that there is a very strong client focus. “It’s the client that we centre our activities around,” he says. “We are not engaged in proprietary risk-taking. So our client is not competing with any other activity of the bank. We are there for our clients five days a week, 24 hours a day, with full attention to clients’ positions.”

Mr Billington agrees. “Trading and sales work together, making sure that we’re actually providing liquidity for a reason and for our customer base, and we make sure that we understand how we use it,” he says. “So the risk systems are on a 24 hours a day, five days a week basis. We’re keen to understand the risk that we take on board and have flexible risk systems that can respond to any changes that happen in the market, so we can help ensure the customers are taking on the right amount of risk, at the right time.”

Another advantage is the bank’s specialist knowledge of particular regions. “There is deep market knowhow with regard to special currency pairs in particular regions, for example Eastern Europe, and in facilitating global trade flow between Germany and Asia,” says Mr Billington. “Also, we can give the client the choice regarding which channel they need or want to access liquidity via – whether it is an ecommerce platform, voice sales coverage, or any kind of multi-bank platform that we service. So again we provide the flexibility the client requires and we can centre our offerings on the client’s needs.”

Clients expect creativity and innovation, research, knowhow and market intelligence. And of course, adds Mr Dannhaeuser, it is important to be competitive. “But competitiveness does not only mean having the best price at a certain millisecond, but rather competitiveness means being a good, consistent, reliable partner as well in challenging markets and across timezones. It may not sound new and ground-breaking but these are the kinds of things that are easy to say but are more difficult to implement and to get right.”

Tech talk
Leveraging the latest technology to provide the best service possible is essential. Commerzbank was one of the first banks to offer an online FX trading platform and Application Programming Interfaces (API), and it builds on that expertise with its Click&Trade FX platform.

“From a trading side the key technology is the e-platform offering which is all our own in-house technology. Meaning we don’t have to go to outside vendors and we’re very much in control of what we’re doing, and how we’re doing it. It’s a definite advantage, for example when EBS changed the number of decimals on their currency pricing, we were able to react quickly to that, for our clients,” says Mr Billington.

 “So the e-offering on that basis is something where we can be in control of what we offer our customers, and are able to expand the platform into what they need. In the e-space, it’s very easy to spend a lot of money developing a lot of items, but unless they’re what our customer will use it’s not a very wise investment.”

There is also the multi-bank versus single bank platform debate, although Mr Dannhaeuser believes that there is room for both. “For some client segments, i.e. the ones that are required to do best execution, a multi-bank platform is attractive. We certainly see demand for our prices and liquidity on the multi-bank platforms.
“But clients in other jurisdictions may require more of a multi-product, research, support and advice kind of approach, and then the single bank platform still plays a major role. The market is so big that there is room for both types of channel. In a way you can compare it to when eplatforms were supposed to put an end to voice business – but they haven’t.”

Challenges ahead
Messrs Billington and Dannhaeuser see a number of challenges ahead for the FX market.

“For a start, the FX community is looking to Asia with the diversification of reserves, and relaxation of some trading restrictions there, there’s going to be a huge market,” says Mr Billington.

“Probably, with the further development of the Asian fixed income market, there will be greater demand for currency overlay, for more currency pairs, and a much higher liquidity. Plus there is also the decline in the importance of the dollar as a proxy as correlation to the US-Dollar becomes more volatile,” adds Mr Dannhaeuser. “And regulation will certainly have an impact on the FX market; firms will need to be agile and flexible in response to any rules and regulations that may or may not come in.”

Whatever the challenges, Commerzbank is well placed to deal with them. “I think we’ve got the right platform in terms of global setup and coverage,” says Mr Billington. “The globalisation of our clients’ business is increasing, as is the demand for clients to have access across a whole host of currencies, not necessarily in their time zone, depending on world trade and acquisitions. Finding these trends and expanding upon them is going to be the key.”

“There is a lot of transparency and pricing in the market,” he continues. “We really have to differentiate ourselves in terms of the relationship and the service that we provide to the customer. The service we provide covers all aspects, so its sales, research, structuring and trading all working together; it all operates under the one umbrella at Commerzbank, and one client experience – characterised by reliable and robust liquidity.”

For more information: www.commerzbank.com

EU leaders agree to Greek bailout


Europe’s leaders agreed late on Thursday to release a fresh €12bn bailout for Greece provided it passes an austerity package before its parliament.


Greece is expected to introduce strict measures of €28bn in tax rises and spending cuts and in addition will have to commence a €50bn programme in privatisations of state assets.


“Greece must finalise the package as a matter of urgency in the coming days to qualify for the new bailout,” a statement read.
The bailout contributions will come from 17 eurozone countries and the IMF but will not include direct aid from the UK.

Inspiring confidence

National Commercial Bank Jamaica Limited (NCBJ) was the most profitable listed company on the Jamaican Stock Exchange last year. Its capital ratios far exceed minimum regulatory requirements and new unit trust products are currently in development.

While much of the global financial industry is still finding its feet, the Jamaican economy is increasingly eyeing opportunities for prosperity, despite recessionary concerns. Credit agencies like Standard & Poor’s share the optimism, recently upgrading the country’s economic outlook to ‘Stable.’

How did NCBJ, winner of the World Finance award for  Best Banking Group, Jamaica, 2011, do so well in the last financial year – especially when many other financial institutions reeled from a global lack of credit and confidence?

It certainly didn’t have much help from the domestic economy, explains Patrick Hylton, managing director of NCB Group. “These results were achieved in a year of unprecedented developments in our nation’s affairs,” he says, “highlighted by a Government of Jamaica debt exchange programme, which significantly impacted our operating income. Given the impact of the debt exchange programme, we were proactive in undertaking a number of initiatives to enhance revenue, contain costs and maintain a strong capital base and liquidity.”

The recent drop in market interest rates, plus a subsequent narrowing of spreads, means the business remains highly focused on growing its loan and credit card portfolios, diversifying into non-interest market products such as unit trust and other collective investment schemes.

“[The World Finance award] reflects the confidence our customers, regulators and all stakeholders have in our institution and the way we do business,” says Mr Hylton. “It endorses the strength of our organisation which enhances our reputation and bolsters consumer confidence in our ability to effectively service their financial needs. We are very grateful for this award as it represents a positive outcome of our collective expertise and our continued efforts to be the best in our business.”

Pension priorities
The company is increasingly focusing on the pensions market. Though some pension plans have existed in Jamaica for many decades, less than 10 percent of the labour force is covered by a formal pension plan.
According to the most recent data from the regulatory authority, published in October 2010, there are some 487 active pension plans with asset values totalling approximately $228bn. Approximately 47 percent of these funds is self managed, with the balance of pension assets managed by institutional managers such as the NCBJ bancassurance subsidiary NCB Insurance Company (NCBIC).

Indications from the government that greater focus on retirement planning for the population is needed will increase in future. This is expected to include arrangements for members of the public sector to join contributory pension schemes that ultimately lessen the burden on the public purse.

“The real growth in the pension industry in Jamaica is expected to come from enrolment in the Approved Retirement Schemes,” says Mr Hylton. “This pension arrangement is attractive as administration is simple and cost efficient. The real challenge will be to convince those individuals not currently part of a pension fund to recognise the value of tax efficient saving towards retirement.”

IMF support
Overall it’s a bold, exciting strategy that also has IMF backing. The fund’s representative to Jamaica, Dr Gene Leo, has called for pension fund managers to take on more risks for higher yield returns, while exercising good governance – a strategy NCBJ is closely adhering to.

Meanwhile the economic background is challenging. A recent interest rate drop was considerable: weighted average deposit rates fell from 5.47 percent in January 2010 to 2.92 percent in January 2011, while the weighted average lending rates moved from 23.10 percent to 20.04 percent over the same period.

Contrary to expectations that a low interest environment would be inflationary, headline inflation for the 2010-11 fiscal year was relatively low at 7.8 percent, closer to the lower end of the central bank’s target range (7.5-9.5 percent) compared to 13.3 percent for 2009-10.

“This was as a result of the low aggregate demand given the double digit unemployment rates that is estimated at 12-13 percent for 2010,” says Mr Hylton. “However, in the near term domestic inflation is expected to be adversely impacted by the pass-through of a significant rise in commodities prices on the international market.”

Exiting recession
Officially, the Jamaican economy remains in recession. As at December 2010, the economy contracted for the 13th consecutive quarter. So the primary economic challenge continues to be how to stimulate growth.
A key part to stimulating the economy lies with the professional middle class – many of whom are now home owners – who are seeking more cutting edge, sophisticated products that allows them to manage their own levels of risk. Hence the increased focus on unit trusts products. 

“This will enhance the number of investment alternatives available to our customers and help to diversify our revenues away from interest sensitive products,” says Mr Hylton.

“In addition we will be focused on rounding out our suite of credit card products to ensure that we have a suitable and value added product for each key customer segment. We will also be tailoring existing core products – i.e. loans, deposits – to support the needs of young professionals, small and medium enterprises, women in business etc.”

That route is of course being supported by considerable investments in technology – and NCBJ view technology as a critical business enabler. They are making investments in technology that will facilitate seamless interactions for customers between many areas of the bank.

“As with most financial institutions globally, we are leveraging IT to move away from business silos toward more customer friendly organisational structures,” says Mr Hylton.

Power of the brand
Of course, a key component of NCBJ’s marketing mix is branding. This has been built on a careful foundation of innovation, including IT, client relationships and market strength, says Mr Hylton. “We’re using innovation and technology to provide financial solutions to meet the needs of our customers in addition to driving operational efficiencies.”

Expertise – through superior relationship management skills – is where NCBJ builds trust and loyalty, he says, “via NCBJ professionals possessing and demonstrating knowledge in the relevant areas of our business.”
Solid, unquestioned financial strength is the cornerstone of NCBJ’s brand mix. This is managed within a framework of sound and prudent management while observing all proper ethical, regulatory and financially responsible practices. Indeed good governance plays a big role in NCBJ’s wider business model.

Its financial clout should not be underestimated. As of the last 30 September 2010, stockholders’ equity stood at JMD 49bn ($579m) – an increase of 19 percent on the previous financial year. “Our return on average equity ended the year at 24.7 percent,” says Mr Hylton. “And net worth to total assets ended the financial year at a robust 14.57 percent, further highlighting our strength.”

Added to this are its social responsibilities. Because NCBJ is Jamaica’s leading financial institution, it is committed not just to creating financial prosperity but “instilling social consciousness through nation building activities.”

Mr Hylton explains: “Through the relationships with our employees, customers, shareholders, suppliers, regulators and the wider public, we are focused on and known for sustaining our strength and helping to build a better Jamaica.”

First rate governance
NCBJ has adopted all major international principles and guidelines on corporate governance to guide it and its subsidiaries across its responsibilities. These principles and guidelines are founded in its tradition of integrity and core values.

“The bank has a code of business conduct which speaks to conformity with the law, ethics, proper use of assets, confidentiality, reporting requirements and avoidance of conflicts of interest,” says Mr Hylton. “Members of staff and directors are expected to be conversant with code and strict adherence is mandated.”

To implement such principles, the bank’s board is charged with guiding and monitoring the business and affairs of the bank to ensure the interests of all stakeholders are protected. “Great efforts are made to provide a balance of independence, skills, knowledge, experience, and perspectives among directors to allow the board to work effectively,” says Mr Hylton.

Rules around directors taking on other directorships must be disclosed to the board and where there remain potential conflicts of interest, these are always declared. And the board has established several standing committees – including an asset and liability committee, audit committee and strategic planning committee – with their own terms of reference.

All these moves will inspire confidence in the NCBJ brand. The word ‘confidence’, Mr Hylton knows, is key. And he believes it’s a word NCBJ has truly earned.

Best Pension Fund Manager 2011
NCB Insurance was voted best Pension Fund Manager, Caribbean 2010 (for the second consecutive year) in recognition of the service provided by it and through the NCB Group for more than 49 years. It is now the largest segregated pensions fund manager in Jamaica with funds under management of approximately $48bn split between Defined Benefit and Defined Contribution Pension Plans. The company provides insurance products as well as a full range of products to support retirement planning for groups and individuals. NCB Insurance offers pension administration and investment management services for employer sponsored pension plans; it also sells annuities and in 2010 it introduced an individual retirement product called the SMART (Secure Money At Retirement) Retirement Plan.