Celebrating 60 years of innovation in Dominican banking

Since its establishment in the mid-1960s, Banco Popular Dominicano has been at the forefront of democratising financial services in the Dominican Republic – a country of over 11 million people and one of the fastest-growing economies in Latin America and the Caribbean. The bank is meanwhile at the leading edge of the digital transformation of the country’s banking sector, with a growing range of digital products and applications on offer. Banco Popular can attribute its longevity and success to a strategy that includes continuous innovation, financial robustness and a customer-centric approach.

While the bank can point to a host of achievements during its 60-year history, the one of which it is most proud in recent times is the issuance of its first green bond. This is also the first such issue by any financial company in the Dominican Republic. The 10-year fixed-rate bond, issued in May 2024, aligns with the bank’s sustainability strategy, allowing it to finance projects that promote clean energy use and energy efficiency.

Green bond pioneer
The issuance of the green bond was a significant milestone for Banco Popular and for the Dominican financial sector more widely. This financial instrument has enabled the bank to direct funds towards sustainable projects, including the promotion of renewable energy, energy efficiency, and other initiatives that help reduce environmental impact. For Banco Popular, this move not only strengthens its commitment to sustainability, but also paves the way for a greener and more resilient economy in the Dominican Republic. The first tranche of the green bond amounted to RD$300m (around $5m at current exchange rates), out of a total of RD$2.5bn ($42m) approved. It will be entirely allocated to institutional investors, specifically to the pension fund administrators AFP Popular, Crecer, Siembra and Reservas.

The issuance of the green bond was a significant milestone for Banco Popular

Moreover, the green bond is only one aspect of the Banco Popular’s sustainability strategy, which is integrated into all facets of its operations. The green bond complements the bank’s portfolio of eco-friendly financial products, such as loans for electric vehicles and for solar panel installation, reflecting the bank’s commitment to promoting responsible and sustainable practices among its customers and throughout the country. The bank aims not only for economic growth – the IMF forecasts real GDP growth of 5.4 percent for the Dominican Republic in 2024 – but also to generate positive environmental outcomes and social impact.

Digital innovation
Banco Popular Dominicano, part of Grupo Popular, has also been a pioneer in introducing and incorporating digital payment technologies in the Dominican Republic. Through its collaborations with Apple Pay and Google Pay, the bank offers its customers the ability to conduct contactless transactions quickly and securely. This integration facilitates the use of debit and credit cards on mobile devices, providing greater convenience for users and supporting the transition to a digitised economy.

And in celebration of its 60th anniversary, Banco Popular has introduced a revamped digital ecosystem, with four new specialised mobile applications on offer. These four apps are: Comerza for micro-enterprises, Gnial for young people, Yavá for remittance management and Biz for corporate clients. Additionally, the App Popular, the bank’s flagship mobile app, has been redesigned to provide a more intuitive user experience. This family of apps aims to optimise financial management for different segments of the population, promote financial inclusion and enhance the user experience. All apps are available for both iPhone and Android users.

Experience has shown that our customers are keen to take up digital products and applications, although there is clearly scope for further expansion. At present, around 25 percent of all Banco Popular’s financial products are obtained digitally, and this percentage rises upwards to 50 percent for credit card activations.

Furthermore, 40 percent of claims are now submitted through the bank’s multiple apps, each designed for different banking segments. The Popular App alone has an average of over one million users, who can access more than 50 self-service features including third-party payments, transfers between accounts, and credit card and loan payments.

Looking to the future, Banco Popular is focused on personalising its digital services through the use of artificial intelligence and app optimisation. All our apps are designed to continuously evolve based on user needs. For example, we intend that the Gnial app for young people will include new functionalities based on client behaviour. The bank is also exploring new fintech solutions and developing platforms that promote financial inclusion through tools that will make banking easier and more accessible to a larger share of the population. The Dominican Republic still has some scope to improve in this area; according to data from the World Bank, only 51 percent of adults in the country had a bank account in 2021.

Investing in cybersecurity
Against a background of growing cyber threats worldwide, Banco Popular has implemented a comprehensive cybersecurity approach, investing in advanced technologies such as multifactor authentication systems, proactive monitoring, and real-time threat detection. These measures are designed to safeguard the integrity of transactions and the sensitive information of the bank’s customers. Additionally, the bank has adopted international security standards, ensuring a safe environment for all digital operations.

For example, it has an advanced monitoring system contained within its technological infrastructure, operated by its Security Operations Centre (SOC) and its Network Operations Centre (NOC). Both units monitor more than 30,000 events per second, ensuring constant protection of the bank’s systems and the digital integrity of its customers.

Customer education is a priority for Banco Popular, and the area of cyber security is no exception. Hence the bank has launched wide-ranging awareness campaigns on cybersecurity topics, using digital channels as well as traditional media to educate users about the risks of fraud, phishing and other cybercrimes. We also offer a range of online resources to help customers better protect themselves, along with periodic recommendations on strengthening their digital defences.

As an example of this, there is the ‘Pistas de Seguridad’ (security tips) initiative whereby Banco Popular shares tips and recommendations on digital awareness through its website, social media and email to its customer base. The bank has also created the educational podcast ‘Red Alert: We’ve Been Hacked!’ aimed at small and medium-sized businesses. The podcast presents imaginary scenarios of cyberattacks on different types of SME with poor practices, along with the potential repercussions of their mistakes.

Supporting young people
Banco Popular believes very strongly in supporting the young people of the Dominican Republic and has put in place a number of policies and programmes to achieve this. Going forward, the bank will continue to stand by this vital segment of the population (with those aged between 10 and 24 currently making up just over one-quarter of the Dominican population, according to the United Nations Population Fund), innovating and developing tools that support young people’s projects and dreams.

Banco Popular believes very strongly in supporting the young people of the Dominican Republic

As mentioned, the bank has launched the Gnial app, an innovative platform aimed at young people from Generations Z (those born from the mid-1990s to around 2010) and Alpha (those born from around 2010 onwards). Among other things, this app allows users to set savings goals, make quick transfers using a phone number, and withdraw cash through a temporary code system known as Código Cash. Gnial also provides access to promotions and exclusive benefits for the younger age group. The Jóvenes Popular Account complements this offering, promoting the benefits of saving from an early age. These solutions have been very well received, with thousands of young people integrating into the bank’s digital financial ecosystem, and so helping to drive forward youth financial inclusion in the country.

The bank meanwhile has a proven track record of support for youth education. The Becas Excelencia Popular Programme currently has more than 326 active members and 312 graduates, solidifying its position as the most comprehensive scholarship programme in the Dominican financial sector. This programme covers the cost of university education at recognised institutions in the country. In addition to financial support, the programme provides training in soft skills and professional development and also subjects that are related to personal finance, preparing young people to face the challenges of the job market. Over the last decade, over RD$200m ($3.3m) has been allocated to the development of this initiative, which promotes high-quality education and opens up meaningful employment opportunities for young people.

This initiative not only contributes to the personal development and success of the individual students involved, but also has a positive impact on the economy of the Dominican Republic as a whole. By producing skilled professionals, the programme fosters the development of local talent and boosts competitiveness in the country’s key economic sectors.

Access Bank’s vision: sustainable finance for Africa and beyond

Over the past century, the world has witnessed rapid transformation and development, but now it is crucial to revolutionise current models and embrace sustainability as a critical factor in shaping economic progress. As nations strive to address pressing global challenges, the integration of environmental, social, and governance (ESG) principles into the core of our existence has become paramount. Africa is uniquely positioned to lead the transformative shift toward sustainability, given its abundant natural resources, youthful population, and untapped economic potential. The continent’s abundant renewable energy sources – such as solar, wind and hydropower – offer opportunities to bypass traditional, carbon-intensive development models. Investing in sustainable agriculture, eco-friendly infrastructure, circular economies, and green technologies will ensure a healthy environment for future generations.

Sustainable finance: a global imperative
The United Nations’ Sustainable Development Goals (SDGs) provide a framework for addressing the world’s most pressing challenges by 2030. However, the financing gap to achieve these goals is particularly stark in regions like Sub-Saharan Africa, where the shortfall is estimated at $200bn per year. This gap threatens the continent’s ability to make progress in crucial sectors such as education, clean energy, healthcare and climate resilience. Bridging this divide will require not only an evolution in traditional financial mechanisms but also the integration of sustainable finance as a key engine for economic transformation.

Africa is uniquely positioned to lead the transformative shift toward sustainability

As the global economy faces mounting challenges such as climate change, poverty and inequality, financial institutions are being called upon to rethink their traditional roles. Today, banks are no longer seen as mere intermediaries of capital; they are stewards of economic transformation and sustainability and as such the pursuit of profit alone is no longer acceptable. In an era where sustainability is central to economic development, financial institutions must embed sustainable principles into their core strategies. Access Bank, one of Africa’s leading financial institutions, is at the forefront of this transformation. Through its innovative approach to sustainable finance, Access Bank is positioning itself as a key driver of Africa’s future economic growth and a global leader in sustainable development.

A broader vision for Africa’s future
Access Bank is leading the charge in redefining the future of finance by integrating sustainability at its core and continuously raising the bar across various touch points. As one of Africa’s leading financial institutions, it operates across 23 markets on three continents, serving over 60 million customers through a vast network of more than 700 branches and service outlets. The bank employs more than 28,000 people in its operations across Africa, Europe and the UK, with representative offices in China, Lebanon, India and the UAE.

The bank is a diversified financial institution which combines a strong retail customer franchise and digital platform with deep corporate banking expertise, proven risk management and capital management capabilities. The bank services its various markets through five business segments: personal, business, operations and IT, commercial and corporate & investment banking. Access Bank has enjoyed what is arguably Africa’s most successful banking growth trajectory in the last 18 years, becoming one of the continent’s largest retail banks.

Access Bank is focused on mainstreaming sustainable business practices into its operations

As part of its continued growth strategy, Access Bank is focused on mainstreaming sustainable business practices into its operations. The bank strives to deliver sustainable economic growth that is profitable, environmentally responsible, and socially relevant, helping customers to access more and achieve their dreams. As a pacesetter in the sustainability space, the bank played a key role in collaborating with the United Nations Environment Programme Finance Initiative (UNEP FI) and other leading banks to develop the globally recognised Principles for Responsible Banking (PRB).

Being the only West African bank in the core group, the bank has actively participated in shaping these principles over the last five years, which have become the benchmark for responsible banking institutions worldwide. The bank’s commitment to sustainability is exemplified by various initiatives including the Sustainable Finance Accelerator Programme – a pioneering initiative designed to drive sustainable solutions across the continent, addressing global challenges with bold, visionary action.

The Sustainable Finance Accelerator Programme emerges as a natural evolution of Access Bank’s long-standing dedication to sustainable finance. This programme is not just a financial initiative, but a comprehensive ecosystem designed to empower sustainability-focused projects and businesses. It provides a robust platform where innovative ideas can be nurtured, refined, and ultimately transformed into impactful solutions that address some of Africa’s most critical challenges.

At the heart of the programme lies a multifaceted approach aimed at fostering sustainable development on multiple fronts. Participants in the programme receive personalised mentorship from seasoned experts in sustainable finance and entrepreneurship. These mentors bring a wealth of knowledge and experience, guiding participants through the complexities of developing and scaling sustainable ventures. This one-on-one mentorship is designed to empower entrepreneurs with the skills and insights needed to navigate the rapidly evolving landscape of sustainable finance.

Capacity building is another cornerstone of the programme. Through a series of targeted training sessions and workshops, participants gain deep insights into sustainable finance, climate risk management, and impact investing. These educational components are tailored to equip participants with the technical skills and strategic thinking required to create solutions that are not only innovative but also scalable and impactful. The programme’s focus on capacity building ensures that participants are well prepared to tackle the challenges of sustainable development and contribute meaningfully to the global sustainability agenda.

Access to funding is a critical enabler of innovation, and the Sustainable Finance Accelerator Programme provides participants with multiple avenues for financial support. The programme offers access to loans, seed funding, and impact investment opportunities, ensuring that promising businesses and ideas receive the financial backing they need to thrive. This funding is crucial in helping participants move from concept to reality, or growth to maturity, enabling them to develop, pilot, and scale their projects in a way that maximises their impact on the environment and society.

Networking is another vital component of the programme, connecting participants to a global network of sustainable finance professionals, entrepreneurs, and organisations. This network provides participants with opportunities to collaborate, share knowledge, and access new markets, creating a dynamic ecosystem that supports the growth and success of sustainable ventures. Through these connections, participants are not only able to expand their reach but also to learn from the experiences of others, gaining insights that can help them overcome challenges and seize new opportunities.

The Sustainable Finance Accelerator Programme is not merely about fostering individual business success; it is about addressing some of the most pressing challenges facing Africa today. By targeting issues such as climate change, energy poverty, gender, and the need for sustainable infrastructure development, the programme is strategically positioned to catalyse transformative change across the continent. For instance, by supporting initiatives that reduce carbon emissions, promote renewable energy, and enhance climate resilience, the programme contributes directly to the global achievement of the UN SDGs.

A catalyst for sustainable growth
Access Bank’s significant investment in advanced digital solutions has streamlined internal processes, ushering in a new era of convenience and efficiency for its extensive customer base. By leveraging state-of-the-art technology, the bank has enhanced the customer experience, offering seamless and user-friendly digital services that cater to the evolving needs of modern banking. This relentless pursuit of digital excellence has been crucial for the bank’s expansion efforts, enabling it to reach and engage customers across diverse markets, thereby extending its footprint within and beyond Africa.

Central to Access Bank’s sustainability initiatives is technology, which has witnessed rapid adoption in recent years, disrupting various industries. The bank is leveraging this transformative technology to enhance transparency, accountability, and efficiency in financial transactions. Its innovative blockchain solution, the BLINK Network, has achieved noteworthy milestones, including successful demo presentations of a compelling value proposition for interbank transfers to key stakeholders such as the Central Bank of Nigeria (CBN), controlled pilot interbank test transactions, and the integration of unique features. These advancements underscore the transformative potential of blockchain technology within the financial landscape, setting the stage for continued innovation and disruption.

For Africa to achieve its potential, the financial sector must rise to the challenge

Access Bank is strategically advancing fintech innovation through its Africa Fintech Foundry (AFF), a cutting-edge accelerator programme aimed at empowering tech start-ups across diverse sectors. By facilitating access to mentorship from esteemed industry leaders, experts, and investors, AFF is committed to equipping start-ups with the necessary tools to structure their businesses for sustainable success. Notably, winners from the past AFF x CBN eNaira Hackathon have seamlessly transitioned into the comprehensive Incubation Programme, which incorporates an intensive accelerator phase consisting of tailored mentoring sessions, investor pitches, internal product reviews, and specialised training classes.

Beyond the accelerator phase, participating start-ups benefit from continuous post-accelerator support, including ongoing mentorship from AFF experts, access to a robust network of investors, collaboration opportunities with Access Bank’s customer base, and dedicated co-working spaces. In a further strategic partnership, AFF has aligned with Future Perspective, a non-profit foundation focused on creating a better Africa, to deliver the ‘Innovation to Transform Education’ training programme. This initiative encompasses crucial areas such as digital skills, project cycle planning, evidence-based methodologies, and intercultural competencies, supplemented by a competitive pitch evaluation process.

The top EdTech start-ups identified through this programme will be integrated into the Incubation and Acceleration Programme, ensuring sustained growth and support. By strategically identifying ecosystem challenges and implementing targeted solutions, the AFF accelerator programme is well positioned to nurture the next generation of African unicorns, fostering innovation and sustainable growth in a streamlined and efficient manner.

A changing world
The path forward is clear: sustainable finance is the key to unlocking Africa’s potential. By aligning its financial strategies with the SDGs, Access Bank is contributing to a future where growth is not only inclusive but resilient and impactful. As the world continues to navigate unprecedented challenges – from climate change to economic inequality – Access Bank’s commitment to sustainable finance offers a blueprint for how the financial sector can drive meaningful change.

Indeed, the Access story is not just about a single programme or initiative. It is about a larger vision – a commitment to leveraging finance as a force for good. For Africa to achieve its potential, the financial sector must rise to the challenge, and Access Bank will continue to play its part as a catalyst. The bank’s strategic focus on sustainable finance is already creating a ripple effect, not just across Africa but globally, setting the stage for a future where finance, sustainability, and development converge.

Enriching lives through sustainable finance

Sustainability is a shared global commitment. As the people’s brand, Fubon Life Insurance prioritises the welfare of our stakeholders as well as wider society. We offer protection, savings, annuity, accident and health insurance for customers, but our mission goes beyond providing services. Our aim is to proactively address ESG and climate-related risks and opportunities, support the industry’s transition to low-carbon operations, and foster a sustainable financial ecosystem. We are committed to initiatives that promote environmental protection, health and financial education.

Our efforts were awarded when we were named Taiwan’s Best Life Insurance Company in the World Finance Awards 2024 for the 13th year running. Our efforts were also recognised in the 2023 sustainable finance evaluation by the Financial Supervisory Commission (FSC), where we were ranked in the top fifth of the insurance industry. Through a number of initiatives, we aim to leverage our corporate influence to drive the sustainable transformation of industries and create a better future for all.

Balancing act
At Fubon Life, we strive to balance profitability with sustainability, demonstrating our long-term commitment to sustainable operations and corporate governance. As of June 2024, we achieved a record-high monthly net income of NT$13.71bn (more than $420m). This marked the highest June profit in our history, with a net asset ratio exceeding the statutory minimum by more than three percent, and a capital adequacy ratio of over 300 percent.

We aim to build a more diverse, equitable and inclusive society

While celebrating these successes, we continued to focus on sustainability. In 2023, our ESG-themed investments reached approximately NT$2.44trn (over $75bn), accounting for more than half of our total investment assets, with green procurement totalling NT$150m (over $4.6m). Under the Board of Directors, our Sustainability Development Committee implements sustainability policies from the top down, linking ESG factors to board and senior management performance evaluations.

So how are we addressing key sustainability issues? Our efforts span several initiatives – not least around conservation and the environment. We are the first Taiwanese company to focus on river waste issues; in partnership with the Society of Wilderness, we are supporting various river conservation projects, including through tree planting and watershed protection initiatives. As of 2024, the company has conducted rapid screening of river waste in Taichung’s Wu River, Hsinchu’s Touqian River, Greater Taipei’s Tamsui River, Kaohsiung’s Houjin River and Yunlin’s Beigang River.

These efforts span five counties and five rivers, with plans to expand the initiative further. This project was recognised by the 2024 Global Views ESG Corporate Sustainability Awards, where we came first in the Environmentally Friendly category. We are proud to be the only life insurance company in Taiwan to have received this award.

Fulfilling goals
We recognise that sustainability isn’t only about the environment, however. We are also dedicating resources to addressing hidden issues such as the urban-rural divide, and unequal resource distribution in Taiwan. By advancing various inclusive financial initiatives, we aim to build a more diverse, equitable and inclusive society, fulfilling our corporate social responsibility goals during a critical time for sustainable development.

At the same time, we are building on our core expertise to realise our vision of ‘insurance for all.’ Through our Financial and Insurance Knowledge Promotion programme, we have successfully extended insurance education from the general public to university and secondary school students.

In partnership with the Taiwan Financial Literacy and Education Association, Fubon Life has organised over 100 financial literacy courses for high-school students, helping them develop an understanding of insurance protection and financial awareness. We are also continuing to release our video series, ‘The Ones Who Keep Moving Forward,’ using real policy-holder stories to engage and resonate with the public, effectively communicating the importance and purpose of insurance. These efforts were recognised by the Financial Supervisory Commission’s inaugural Financial Education Contribution Awards, where we were proud to receive the Best Collaboration Excellence Award.

Recognising that fraud has become a serious social issue, we have also actively collaborated with the public and private sectors to enhance the public’s fraud awareness. Partnering with the Taipei City Government, we launched the Anti-Fraud Empowerment campaign across 12 administrative districts, educating citizens on common fraud schemes and building a nationwide fraud prevention network. We believe these efforts are in line with our duty as an insurer to protect the public. Enriching lives is at the core of what we do, and we aim to continue leading the way in sustainable, inclusive finance as we move into the future and address the key challenges that lie ahead.

A holistic approach to digital leadership

Commercial Bank is at the forefront of a marketing revolution of digital leadership and corporate social responsibility. There are two rules to marketing: establish a strong brand and become relevant. The success of Commercial Bank has been harnessed by using digital channels to engage with our customers. This is how we have come to understand the needs of our customers better than ever.

Commercial Bank’s marketing style is more than just a roadmap – it is a catalyst for transformative success. Our company has exemplified this principle, achieving remarkable growth across key business segments and solidifying our status as a leader in the corporate banking arena. Our success is rooted in our unwavering commitment to understanding and meeting the diverse needs of our customers through innovative marketing initiatives.

However, staying relevant is a challenge. If you stop innovating, you fail. Many global companies have served as a reminder of how quickly a company can fall out of success if it doesn’t adapt to change. Despite their early dominance, these companies struggled to keep pace with industry shifts, ultimately losing relevance in a fast-evolving market.

That said, brand presence in the digital world is not an option; it is a must if you want to be part of your customers’ world. Commercial Bank’s marketing strategy and success is focused on innovative products, customer-centric apps, and green initiatives – all of which create a holistic model for sustainable growth. Qatar boasts an impressive 99 percent smartphone adoption rate and with platforms like Snapchat and TikTok gaining traction, embracing change has become imperative. The digital platforms we employ at Commercial Bank have unique features, especially their ability to understand our customers’ changing needs. Commercial Bank harnesses digital channels to engage with customers to become a trusted part of their community. Brand presence and CSR integration are key to forging that trust.

Our mobile app is constantly evolving to enhance the customer experience. The CBQ Mobile App offers features like biometric log-in, easy profile updates and secure account access. We streamline processes by automating direct debit and contactless payments, eliminating the need for manual bill tracking and payment. Reducing administrative tasks not only benefits our customers but also strengthens our competitive edge.

Environmental focus
There is an environmental focus too. Our marketing style at Commercial Bank is part of our ongoing success as we transition to becoming increasingly efficient as a bank. By employing a well-defined strategic marketing approach, we have established ourselves as experts in helping individuals achieve their financial goals while staying focused on sustainability. The key to long-term survival is embracing new technologies as part of a digital leadership focus. Collectively, these measures illustrate how digital innovation and leadership at Commercial Bank are contributing to driving the transition to a more sustainable and resilient future.

Sustainability goes beyond environmental issues; it encompasses social dimensions as well. Fostering community engagement through sustainability strengthens our ties with the community. This is important to our branding and remaining relevant. Commercial Bank’s collaboration with Mastercard to plant trees exemplifies how financial institutions can be environmental, while enhancing their brand image. We have also installed solar panels across our buildings and introduced an electric car fleet. Broader initiatives include contactless and paperless transactions, green bonds, directing capital toward environmentally responsible projects, and green vehicle loans for customers who comply with the National Environment and Climate Change Strategy.

Investment in AI
As Commercial Bank advances its environmental credentials, digital transformation using artificial intelligence is increasingly important. AI projects are being led by both the government and the private sectors. The government is developing a comprehensive National Artificial Intelligence Strategy aimed at integrating AI across key sectors such as healthcare, education, and transportation, which includes establishing AI research centres and innovation hubs.

Commercial Bank is keenly looking forward to adopting these innovative projects and riding the wave of AI advancements, ensuring that it remains at the forefront of digital transformation in the region.

The key to long-term survival is embracing new technologies as part of a digital leadership focus

Since defining our data strategy in 2022, the bank has embarked on a focused AI journey, which has become a cornerstone of its future development strategy. Currently, the bank has integrated a broad range of AI technologies across various operations. The bank deployed a large number of AI and generative AI solutions, delivering a material improvement in operational efficiency across multiple processes. AI-driven decision-making now accounts for a major part of decisions in certain processes, including document processing and customer engagement (ID details processing, unstructured letters, invoices, bills etc).

At Commercial Bank, we recognise that technology holds the greatest potential, serving as the driving force behind every industry. Considering this, nearly everything we do today is powered by technology. It has been seamlessly integrated into every aspect of our lives, redefining how we live, work, and connect.

By leveraging the latest technology, we make everyday banking more convenient, seamless, and efficient – whether through digital platforms that allow 24/7 access or innovative products designed to meet growing needs. The goal is to make banking simpler, faster, and more intuitive for our customers, and that is the exact reason why we believe technology holds the most potential.

Private sector and wealth funds
Readiness is built on economic diversification. We believe the best strategy for diversification is investing in small and medium-sized enterprises (SMEs). The transition from a government-led economy is an important part of that shift, which aims to build an economy driven by private sector innovation and growth.

Highlighting the bank’s commitment to the next generation of professionals, talented Qataris are sent to locations like London and New York for specialist training. New laws and schemes have also been created to help more Qatari nationals set up their own businesses. These changes include simplified registration, and access to funding and resources.

Marketing
Establishing a strong brand presence is crucial in today’s marketing landscape as it presents an array of opportunities, from driving customer awareness to encouraging the adoption of new digital banking products. Even more, it provides powerful platforms to understand customers on a more personal level. Our marketing team is dedicated to highlighting our innovative efforts and digital solutions across Qatar and beyond, ensuring that our advancements resonate with our audience. This commitment to excellence has earned us prestigious accolades, including the ‘Best Mobile Banking App in the Middle East and Qatar’ from both Global Finance and Meed. By emphasising our unique offerings and harnessing our digital channels to engage with customers, our marketing initiatives have significantly contributed to our reputation as a trusted leader in the banking sector.

We recognise that technology holds the greatest potential, serving as the driving force behind every industry

Social media is particularly effective in showcasing real-life stories, building emotional connections, and becoming a trusted member in our customers’ world. That said, storytelling has become our core strategy. Take, for example, our viral CB Support campaign. Rather than simply answering customers’ questions, we chose to compile and respond to them with a humorous twist.

This approach not only retained their attention but also boosted brand awareness, addressed their inquiries, and introduced followers to services they might not have known about. To revive traditional Qatari dialect, we also launched a campaign in Ramadan where staff members engaged with citizens across Qatar, asking them to guess the meaning of authentic Qatari words. This initiative became viral on social media as it encouraged the younger generation to connect deeply with their cultural roots and fostered a shared sense of belonging among hundreds.

Our line of work extends social media to include corporate social responsibility on ground which is essential to Commercial Bank’s strategic vision. During this year’s Ramadan, we launched a series of initiatives that fall under our corporate social responsibility strategy. We introduced the CB Staff Eidya, empowering our team to conveniently make donations to Qatar charities.

In collaboration with the Centre for Empowerment and Elderly Care (Ehsan), we also joined a heartfelt Ghabqa dinner with the elderly, honouring the bonds across generations. As part of the cherished Gulf tradition of Garangao – a joyful celebration held on the 14th night of Ramadan where children dress in colourful clothes, sing special songs, and gather sweets – we hosted events across branches, schools, and hospitals, inviting children and customers to join in festivities, gifts and fun.

Our record of success is a testament to the power of strategic marketing in driving growth and innovation. As we continue to navigate the complexities of the financial sector, our focus remains firmly on delivering unparalleled value to our customers, ensuring that we remain at the forefront of the industry.

Embracing innovation and empowering communities

In an increasingly competitive investment landscape, standing out from the crowd is key. For boutique investment advisory Stewards Investment Capital, that comes in a number of forms – from encouraging its investor clients to back alternative assets like private credit, to providing in-depth market analysis on niche new opportunities. The firm is also aware of its responsibility; by investing in telecoms infrastructure in Africa and other projects designed to create positive social impact, the company is putting sustainability front and centre, while helping to expand financial inclusion in countries across the world. World Finance spoke to Glen Steward, Founder and Chairman, to find out more about the firm’s innovative, award-winning approach, and how it is leveraging its power to combine social impact with long-term growth for its investors.

Can you tell us a bit about Stewards Investment Capital, including your key services and areas of expertise?
We are a boutique investment advisory firm and have been operating for more than 25 years under the Stewards Group of Financial Companies. We craft niche investment solutions tailored to emerging market trends, catering specifically to high-net-worth individuals (HNWIs) and institutional investors. Our expertise lies in private equity, alternative investments and sustainable investing, and we focus on helping clients navigate complex financial landscapes to achieve their objectives.

What is your fundamental mission?
Our purpose is to empower investors to achieve their financial goals through informed and responsible investment decisions. Led by a team of investment experts, our aim is to grow and nurture their wealth, helping them to forge a lasting legacy. But we believe our investment strategy should not only maximise profits, but also create real value for society and its stakeholders. Whether we are supporting growth through infrastructure or enhancing opportunities through financial inclusion, our goal is to do good while generating returns.

Which regions do you operate in?
We operate at an international level, but have an especially strong physical presence in Mauritius, South Africa and the US through our affiliate financial companies and investee companies. In Mauritius, we are managing an in-house PCC fund and multi-strategy fund, and in the US, we run a private credit operation from our offices in New York and Florida.

How do you help investors identify emerging market trends and new investment opportunities?
We provide valuable insights through our market intelligence desk, offering regular analysis reports and direct consultations; investors also get access to our research. Our expertise enables clients to make informed decisions in a rapidly changing investment landscape. We also focus on uncovering niche sectors with high growth potential, giving investors a competitive edge in identifying early stage opportunities.

We are helping to build a future where returns are not just measured in dollars

How do you maximise returns for clients while managing risk and preserving future wealth?
This is primarily done through a disciplined investment approach that emphasises diversification, thorough research and a firm understanding of market dynamics. By using advanced risk management techniques and continuously monitoring portfolio performance, we proactively adjust our strategies to mitigate risks, while ensuring long-term wealth preservation and growth. Our approach balances potential returns with a strategic awareness of risk, ensuring sustainable growth that aligns with our investors’ long-term objectives.

How can you help with digital asset investments?
We offer two solutions for investors interested in digital assets: the Spectrum Fund and the Zenith Fund. The Spectrum Fund aims to outperform passive investments in Bitcoin, while the Zenith Fund uses market-neutral strategies like arbitrage to generate returns from market inefficiencies.

What innovative or unconventional investment strategies do you use?
We put the emphasis on diversification through the use of alternative asset products. While traditional advisors often diversify fixed-income portfolios by selecting bonds across different sectors and jurisdictions, we encourage our investors to explore emerging asset classes. Our deal origination desk has a strong pipeline of private investments in the alternative space that we offer exclusively to our clients.

These alternative assets not only offer higher risk-adjusted returns, but also have lower correlations with global markets, creating more resilient portfolios and helping investors better withstand market volatility while maximising returns.

Which particular alternative assets do you cover?
We have a strong preference for asset-backed bridge financing, including collateral in the form of prime real estate in developed countries. Through our investment in the publicly listed US FAVO Capital – which provides funding to SMEs – we also encourage investors to explore private credit, with business loans yielding returns well above prime rates and offering a quick payback period. We have also recently been developing our infrastructure financing arm, which we believe holds significant potential in Africa.

While private credit provides robust financial returns, an increasing number of investors are looking to Africa for opportunities that also generate social and environmental benefits. Impact investing, particularly in infrastructure and telecommunications, allows financial returns and positive social impact to come together.

How are these investments helping to address issues around financial inclusion?
Private credit continues to play an important role in supporting small and medium-sized enterprises (SMEs), which are often underserved by traditional banks. By providing much-needed capital to these businesses, private credit promotes economic growth and job creation. This in turn helps to reduce poverty and promote financial inclusion across the continent. By investing in telecom towers in South Africa, we are helping to bridge the digital divide by enabling greater access to the internet and bringing connectivity to both urban and rural areas. We are helping to build a future where returns are not just measured in dollars, but in the positive impact they have on society, and our goal is to empower communities with the tools they need to succeed in the modern economy.

How else do you promote responsible investment?
We integrate environmental, social, and governance (ESG) criteria into every part of our investment decision-making process. Our sustainability initiatives include community impact investing, partnerships with organisations that drive social change, and efforts to reduce our operational environmental footprint. We are committed to transparency in our CSR goals and regularly assess our impact on stakeholders and the environment.

I believe our greatest achievement is the trust our investors place in us

How do you support the personal growth and development of your employees?
We focus on providing on-the-job training programmes and mentorship opportunities, with access to industry certifications. We also provide opportunities for employees to attend international investment events and summits. We encourage a culture of continuous improvement and support our team members’ career aspirations through tailored development plans. Travelling across our various offices also enables our team members to learn about different markets. This investment in our talent not only enhances their skills and knowledge, but also strengthens our overall team performance.

What are you most proud of as a company?
We are proud to have consistently outperformed market benchmarks and earnt global accolades for our innovative investment strategies, including the Best Fixed Income Investment Innovation award from Global Finance and the Structured Deal of the Year award from Global Private Banker. Above all, I believe our greatest achievement is the trust our investors place in us.

What are your future goals?
Our vision is to expand our footprint in emerging markets, and we want to continue to innovate. We aim to deepen our commitment to sustainability and responsible investing, while maintaining our high standards for client service and performance. Our core mission is to be a trusted partner for our investors, empowering them to build and preserve their wealth with confidence and integrity.

We are dedicated to building strong, lasting relationships with our investors based on trust, transparency and a shared vision for success. We believe our holistic approach to investment management not only benefits our investors, but also contributes positively to broader society, helping to create long-lasting impact in countries across the world.

Digitalisation and financial literacy vital to Eurozone success

Whenever it happens, joining the Eurozone and adopting the second most widely used currency in the world is a long-awaited process for Bulgaria. It will positively impact our economy and serve as a driver for accelerating reforms, improving prosperity and achieving European living standards. It will bring many benefits to citizens and businesses, not only by reducing transaction costs but also by improving the investment environment – activating local and foreign investments that are expected to support employment. It is expected that the adoption of the euro will stimulate Bulgaria’s international trade, especially in some manufacturing sectors where Bulgaria already has established positions in the EU supply chains.

At the Association of Banks in Bulgaria, we plan to conduct an informational campaign among citizens, together with the Bulgarian National Bank and the government, to highlight all the benefits of adopting the euro, which will significantly improve the environment in which we all do business. All of us – banks, businesses and the state – must speak with one voice and send clear messages to help our clients, employees, and society navigate the sea of information and misinformation and clearly understand the benefits of adopting the euro.

The phygital model – for us, this is the future of banking

The euro has long been part of our everyday lives. A large portion of real estate prices are already quoted in euros, and Bulgarian citizens are already concluding deals and making payments in euros. Entering the Eurozone will open many new horizons for development, support for businesses and the economy. I would also like to address a concern shared by some people – whether the currency conversion will be carried out at the fixed central rate of 1.95583 leva per euro. Existing contracts, such as loans, deposits, or financial instruments in leva or with references to the leva, will not be altered or canceled. Loans and deposits will be converted at this fixed rate. Now is the time to advise clients to use the months before the euro adoption and deposit their money into their bank accounts.

Postbank were the first bank with a campaign allowing every client to deposit their money without fees. This meets consumer expectations for convenience and speed in our services and demonstrates our commitment to being a trusted and reliable partner, simplifying processes as much as possible and showing our support for the country’s path to the Eurozone.

Wheels in motion
There is an undeniable momentum around digital transformation in our sector, as we all strive to achieve a better experience for end users while driving efficiency through innovation. Innovations are a great springboard for the banking sector and should be a priority if you want your business to move forward. The future is technological, and banks will evolve at an even faster pace. Technology provides much more information and significantly increases the speed of our work. The rapid implementation of high-tech solutions greatly improves the customer experience. This allows us to offer our clients even higher-quality and more efficient banking services. Digital cards, virtual wallets and QR code payments are just a small part of the new reality. Data analysis tools are particularly important, as they can facilitate better risk analysis, faster reactions to market developments and greater resilience. Today, banks must focus on the flexibility with which we respond to environmental changes. With the integration of artificial intelligence, we can proactively develop scenarios that simulate a range of potential ‘what if’ situations – from interest rate increases to sudden deposit inflows – and assess the bank’s vulnerabilities if these scenarios unfold.

The future is technological, and banks will evolve at an even faster pace

At Postbank, we aim to offer personalised financial products and digital services, combining the latest technologies with traditional methods, a personal approach and professional consultation. We make significant investments in process re-engineering and human resources to create user-friendly applications that enhance the customer experience with us. We continue to invest in the development of our digital service channels and expand the phygital model – for us, this is the future of banking. We utilise many digital solutions that open new opportunities for us.

We are modern, but at the same time, artificial intelligence could never fully replace the human factor and the added value that comes from interacting with a real expert, because our clients want to speak with them personally. That is why we focus on hybrid forms of banking, the complex model between digital and physical services, and the customer experience across different channels and platforms – consistently and in real-time – this is what we are doing at Postbank and what our clients expect from us. Technology is changing work processes and offering another advantage – more free time for our employees to focus on experiences beyond the work environment.

Money mentors
Banks and credit institutions can and do play a crucial role in improving financial literacy, which in turn helps people strengthen their finances, including their credit rating. Being digitally and financially literate is not only trendy but also a key advantage for success and personal and business development.

Banks must focus on the flexibility with which we respond to environmental changes

Investments in education, skills development, and competency building are by no means new for Postbank. These are our long-term commitments, which is why the bank has implemented numerous initiatives focused on improving young people’s skills, as well as many other programmes in the field of corporate social responsibility. Among our leading projects in education are the large-scale initiatives with several schools and universities. Postbank is also part of the partner community for the mentor programme ‘Mentor the Young,’ whose goal is to inspire real change in the careers and personal lives of participants by giving them the opportunity to meet established experts from various market sectors.

For example, with the creation of our innovative programme ‘Project YOUth,’ our aim was to expand young people’s access to personalised and secure financial solutions that will help them develop the necessary culture regarding personal budget management, building new savings habits and responsible consumption.

We also recently launched a large-scale strategic partnership with Junior Achievement Bulgaria, aimed at improving financial literacy among young people in Bulgaria. Through the programmes ‘Personal Finance’ and ‘Practical Finance,’ we will equip students with basic financial knowledge and skills to help them make informed decisions in their personal and professional lives and better manage their finances.

Our goal is not only to provide the necessary knowledge, practical guidance, and useful advice to young people but also to inspire them to take an active role in shaping their financial future.

Therefore, we will continue to dedicate a lot of time and resources to CSR programmes related to the financial wellbeing of citizens, financial sustainability of businesses, financial education and their importance to the stability of society.

The joy of the voyage starts onshore

There is nothing more alluring and beautiful than a voyage in a luxury yacht, but only if all the myriad details and complications of ownership are carefully managed. And that starts on terra firma.

A successful voyage is the end product of a long process that takes command of the logistics, route planning, port co-ordination and customs clearance, availability of spare parts, compliance, maintenance and much else. And few owners have the time or knowledge to handle all this – most take to sea to escape their worries rather than increase them.

The business of managing a crewed luxury yacht is for specialists. Only a handful of yacht management companies can keep up with the many, constantly changing variables of a luxury voyage with friends. As the director of Southern Right Yachting, Stuart Ribton, can vouch, it is a full-time job even for professionals. An ocean-going engineer with over 30 years at sea, he has done it all.

In that time he has run the complexities of dry docking, supervised all the maintenance procedures that make a boat seaworthy, conducted multiple surveys, acted as technical superintendent for new builds, and undertaken compliance processes on a wide variety of vessels. And that is just the start of the all-round capabilities of Southern Right Yachting.

“Our job is to take the worry out of these voyages,” Ribton explains. Established 10 years ago in Switzerland, Southern Right Yachting has expanded steadily, notably in the Netherlands and Britain. Headquartered in Amsterdam, with easy access to Schiphol Airport, Ribton’s company sits right in the hub of one of Europe’s foremost luxury-yacht environments. “This is the gateway to all European shipyards, suppliers and contractors,” he explains. “Here is the start of every safe passage.”

Versatility of expertise
In his years in the business Ribton has learned that every luxury boat is different, bringing its own headaches, and that versatility of expertise is essential. “I have found that the joy of the voyage begins with the experience, knowledge and connections that make it possible,” he says. “There are so many issues involved. How big is the boat? Where will it be sailed? Who will sail it? When it is not in use, where will it be docked and who will maintain it? And, above all, who will crew it?”

Nothing will define your enjoyment at sea more than the quality of your crew

As he explains, there are a lot of people on a yacht – owners, guests and crew – all living and, in the crew’s case, working in close proximity. While the owner chooses the guests, it is the yacht manager that, together with the captain, will select the crew. “Nothing will define your enjoyment at sea more than the quality of your crew,” Ribton says. His years at sea have shown him the importance of a harmonious environment – and that begins with a dedicated and capable crew. While the owner and guests revel in their time afloat, the crew takes charge of navigation, catering, onboard maintenance, engineering and everything else besides that guarantees a safe and pleasurable passage.

And, like much else in the voyage, that level of dedication starts on land, for instance in payroll management, compliance with maritime regulations, and support for training programmes among other duties. “Southern Right Yachting ensures that your crew are right up with the latest and best in industry standards,” he says.

In just one example of how the industry is constantly changing, he cites how the Cayman Islands Shipping Registry has drawn up new regulations designed to achieve better conditions for crews.

Ribton strongly approves of these measures: “This represents a significant step towards ensuring transparency and accountability within the maritime industry. Ensuring all crew are working under contract, and are protected promotes fairness, and professionalism across the industry. Ultimately this is of benefit to ship owners and crewmembers. I hope other flag states will follow suit.”

And as Ribton has found from his own experience, no crew understands the whole sailing experience better than people who come from a yachting background. Although there are many tasks before the vessel leaves its moorings, it is when they are afloat that ex-yachties really come into their own, citing their familiarity with propulsion, navigation, electrical, and mechanical systems among numerous others.

“Ultimately, it is all about maintaining a safe and secure environment on board,” Ribton emphasises. “That is where the joy of the voyage begins.”

Ahead of the curve

In the ever-evolving world of financial markets, where complexity often intimidates newcomers and frustrates seasoned professionals, TradeQuo stands out as a broker determined to redefine the trading experience. Over the past five years, the company has built its reputation as a trusted and innovative partner, delivering unparalleled service and cutting-edge tools to its clients.

TradeQuo’s mission is clear and focused: to support traders at all levels by fostering an environment built on transparency, security and accessibility. As a true no-markup broker, TradeQuo ensures there is no conflict of interest, aligning its goals with those of its clients. This foundation drives a client-first approach, with every product and service thoughtfully designed to promote traders’ success.

TradeQuo operates globally across Asia, Latin America, Africa, and the GCC and MENA regions. With a team of over 150 employees all around the world, the company is dedicated to supporting traders from diverse cultural and professional backgrounds. TradeQuo offers localised customer support in English, Spanish, Thai, Indonesian, Vietnamese, and Chinese, with Arabic support set to launch soon. This global presence, combined with its tailored services, makes TradeQuo a broker that truly understands the needs of its clients.

Empowering traders of all levels
TradeQuo specialises in CFDs, providing a wide range of instruments such as forex, commodities, precious metals, cryptocurrencies, indices, and stocks. Driven by the belief that trading should be accessible to everyone, regardless of their background or experience, TradeQuo has designed its offerings to lower the barriers to entry. With no minimum deposit, the platform makes it simple for anyone to begin trading. Additionally, TradeQuo offers limitless leverage options tailored to suit diverse trading needs, depending on the account. Whether you are a cautious beginner or an experienced trader looking for maximum flexibility, TradeQuo provides account options to meet your specific requirements.

Risk management is another principle of TradeQuo’s philosophy. With features like negative balance protection and margin calls, the company ensures that its clients can trade confidently without worrying about excessive losses. Ultra-low spreads, including zero spreads on gold, provide traders with significant cost savings, while zero commissions on cryptocurrency trading make it easier than ever to explore the digital asset market. Withdrawals are processed instantly, 24/7, so clients can access their funds whenever they need them. Additionally, all client funds are held in segregated accounts with global banks, offering the highest levels of security.

TradeQuo goes beyond providing excellent trading conditions by focusing on education to support beginners in their trading journey. Through educational content shared on social media and seminars held in various regions worldwide, TradeQuo helps new traders learn the fundamentals of trading and maximise their potential. Additionally, it offers a demo account with virtual funds, allowing beginners to practice risk-free until they are ready to transition to live trading. By prioritising education, TradeQuo encourage its clients to make confident, informed decisions and navigate the financial markets effectively.

Driving innovation and expanding opportunities
Innovation is at the heart of everything TradeQuo does. This year, the company launched several groundbreaking initiatives that set it apart from its competitors. One of the most significant is SocialTrading.AI, a copy-trading platform that connects less experienced traders with a network of over 5,000 top-performing professionals. By observing and replicating the strategies of successful traders, newcomers can accelerate their learning curve and gain confidence in their own trading skills. SocialTrading.AI also fosters a collaborative environment, where traders exchange insights and support each other in achieving their goals.

In addition to SocialTrading.AI, TradeQuo introduced two innovative account types: Zero Accounts and Limitless Accounts. Zero Accounts offer zero spreads, making them a cost-effective choice for traders who want to maximise their profits. Limitless Accounts, on the other hand, provide unparalleled flexibility with limitless leverage and zero commissions. This unique offering allows traders to take full advantage of market opportunities while ensuring they have the tools to manage associated risks responsibly.

trading should be accessible to everyone, regardless of their background or experience

TradeQuo also recognises the growing importance of cryptocurrency in the financial landscape. As adoption increases worldwide, the company has positioned itself at the front of this trend by offering zero commissions on crypto trades and access to over 100 tradable cryptocurrencies. This comprehensive approach ensures that traders can capitalise on the opportunities presented by digital assets, no matter where they are in the world. Supported by a global network of servers, TradeQuo’s award-winning platforms provide stability, speed, and uninterrupted access to crypto markets 24/7.

Technology plays a central role in TradeQuo’s operations. The company supports a multi-platform approach, offering MT4, MT5, and Supercharts to its clients, with TradingView set to launch in the first quarter of 2025. These tools provide real-time market analysis, advanced charting capabilities, and seamless trade execution, empowering traders to make informed decisions with confidence. For partners and Introducing Brokers (IBs), TradeQuo has developed tailored reward packages, strengthening relationships and fostering trust within its network.

A vision for the future
Regulation and compliance are integral to TradeQuo’s operations, underscoring its commitment to transparency and trust. The company is currently licensed by the Seychelles Financial Services Authority (FSA) and the Dominica Financial Services Unit (FSU). Looking ahead, TradeQuo is pursuing additional licenses, including the South African FSCA and the EU’s VASP under MiCA. These regulatory advancements will not only enhance client trust but also open up new markets, enabling the company to expand its cryptocurrency offerings and further strengthen its operational processes.

As TradeQuo looks to the future, it remains committed to innovation and growth. The company is actively developing new products and refining its existing services to ensure that traders have access to the tools and resources they need to succeed. Plans are already underway to introduce more payment methods, making the trading experience even more smooth and accessible.

TradeQuo’s ultimate goal is to create a legacy of excellence. By supporting traders at every stage of their journey, the broker is setting a new standard in the financial markets. Whether you are taking your first steps as a trader or looking to elevate your strategy, TradeQuo provides the tools, knowledge, and support you need to succeed. In a world where trust and transparency are often in short supply, TradeQuo is proving that a broker can truly put its clients first – and succeed while doing so.

How AI is transforming banking

Artificial Intelligence (AI), data utilisation, the changing nature of brick-and-mortar entities: the digital revolution is going full speed ahead. The global banking sector is experiencing unprecedented changes, arguably the fastest in modern history. These transformations are set to permanently alter the nature of traditional banking and forge numerous new relationships between banks and their customers. Recognising the importance of investing in digital services, banks saw an opportunity to streamline processes and reach a broader customer base. The Covid-19 pandemic-induced lockdowns forced all sectors to embrace technology or risk permanent shutdown, catapulting the development of these innovative technologies.

Since then, innovation in the digitalisation of banking has made headway, with AI pushing the transformation further. The McKinsey Global Institute estimates that the banking sector stands to benefit significantly from generative AI, which could add between $200bn and $340bn in value annually (equivalent to nine to 15 percent of operating profits) through increased productivity.

However, many users take the development of these technological services for granted, not realising they result from years of technical evolution and exhaustive trials before banks put them out in the world. It is crucial to emphasise the importance of the testing environment, especially after witnessing widespread service outages globally due to an update by cybersecurity firm CrowdStrike. The event highlighted the sensitivity of global systems that manage trillions of businesses and data points in real-time and have become intertwined with every aspect of our lives.

Kuwait International Bank (KIB) understands the vitality and delicateness of integrating digital technology across its areas of business. Striving to ensure a balance of innovation and security, KIB diligently works to offer the best digital services to its customers, those that fit their modern lifestyles and cater to a variety of segments in society, while maintaining their utmost trust.

This is the result of a long-term digital infrastructure investment strategy, which operates on two fronts. The first focuses on new services, emphasising flexibility and speed in their launch while ensuring their continuity and system robustness. The second concentrates on a solid digital infrastructure, core to any banking operation.

Leading the charge
At the heart of KIB’s investments in digital infrastructure is the KIB Digital Factory, a unique model in the local banking sector. This innovative concept not only protects, tests, and develops the bank’s digital services through collaboration with various departments, primarily cybersecurity and information technology, but also engages with customers, gathering their opinions and feedback on services. This approach aims for rapid, continuous, and flexible development, which is a cornerstone of successful banking operations. Consequently, KIB has been working diligently on its innovative digital offerings. It has launched not one, not two, but three state-of-the-art digital banking platforms since 2023.

As digital banks make headway in the financial market, the role of the traditional bank is being redefined

KIB completely revamped its retail app to provide customers with an advanced banking experience. KIB Mobile now offers comprehensive access to financing details, payment schedules, account management, banking cards, and investments. Customers can manage their financial portfolios, make faster decisions, and use quick services such as transfers, payments, and managing beneficiaries.

Additionally, the KIBPay service allows for easy payment requests, account refills and bill splitting.

What’s more, KIB introduced the WAMD service for instant payments and money transfers via the KIB Mobile app. Powered by KNET, the service allows easy and secure account-to-account transfers using a valid number, without sharing sensitive banking information.

For corporate customers, the bank launched its corporate online banking platform designed to simplify managing employees’ banking operations and financial details. The platform allows for personalisation based on roles and responsibilities, ensuring users have access only to the tools they need. Customers can also place and redirect requests to designated team members for streamlined processes. Key features include a tracking dashboard for monitoring bank interactions and a POS dashboard for an overview of financial operations via POS, MasterCard, Visa or KNET.

Meanwhile, real estate customers can benefit from the first-of-its-kind KIB Aqari platform, offering tailored services and innovative solutions for all real estate needs. KIB Aqari features digital appraisal requests and follow-ups, QR code verification of appraisal reports, automated rent collection, and late payment tracking, adding convenience to real estate management.

In terms of international financial transfer systems, KIB offers SWIFT and GCC cross-border payment system (AFAQ) services. The bank is currently working on adding three new international transfer services to enhance customer experience by providing greater convenience, speed and security.

AI is the new buzzword
One of the main 2024 digital banking trends is the use of AI to aid in everyday banking needs. Among these are predictive budgeting tools through which apps can turn analysis into actionable budgeting advice and insights, a feature the Digital Innovation and Data Intelligence Department at KIB did not miss.

Many banking functions are moving into the realm of virtual entities

KIB introduced a financial tracker tool to its retail digital app, offering customers a variety of benefits. These include a quick financial overview for instant snapshots of spending and savings, detailed expense tracking for better financial control, monthly comparison for month-on-month spending comparisons, bespoke budgeting to set and track budgets in real-time, and advanced analytics for personalised spending behaviour analysis to make informed decisions.

The influence of AI on banking operations is significant. AI investment is expected to reach $97bn by 2027, as mentioned in an article by the International Monetary Fund’s Finance and Development magazine. This AI transformation involves optimising processes, boosting efficiency, and increasing productivity. AI-driven technologies are utilised to automate repetitive tasks, enhance accuracy and accelerate processing times.
Take KIB’s WhatsApp interactive service, for example. AI-powered chatbots are now capable of addressing customer queries with precision, personalisation, and efficiency, making KIB WhatsApp a significant enhancement to the bank’s tech-based solutions and a key part of its digital infrastructure investment journey.

AI has also become crucial in data analysis, a pivotal aspect of banking operations. British mathematician Clive Humby famously stated, “Data is the new oil, and it will drive the economy forward in the coming decades.” Some now argue that data is even more valuable.

KIB has been among the pioneers in recognising the undeniable importance of data and its security, and the necessity of leveraging it to serve customers. Data is a vast and complex domain, necessitating the use of technology for its analysis and to deliver final products that benefit each in a personified manner.

All the while, KIB tirelessly works to safeguard its customers’ and investors’ data, as evidenced by it being awarded the ISO 27001:2022 International Certificate for Information Security Management System in January 2024 for the 10th consecutive year.

A banking paradigm shift
A shift in the spatial nature of banks is another change the industry is witnessing. Many banking functions are moving into the realm of virtual entities. In other words, the reasons for customers to visit a bank’s physical premises have changed. Citibank, for one, found that teller transaction volume decreased by 40 percent compared to pre-Covid-19 levels, as reported by Bloomberg.

In today’s world, customers no longer need to visit the bank to conduct many of their transactions. Why would a customer pass by a branch to transfer cash from their account when they have instant transfer services and app-based transfers? And why should they open an account at a branch when they can do so virtually?

As digital banks make headway in the financial market, the role of the traditional bank is being redefined. Using technology to reduce physical visits to a bank’s premises, relying instead on the internet and smart devices for most services, is the future.

Well aware of this, KIB has begun launching many unique services aimed at serving customers in a new manner. In November 2023, KIB launched the interactive teller machine (ITM), combining the convenience of traditional ATM services with the personalised touch of in-person banking. This cutting-edge machine enables customers to perform a wide range of banking transactions with the assistance of a live, remote teller through high-definition video and audio communication.

During the same month, KIB reopened its head office branch after redesigning it to provide an interactive environment for customers. Equipped with the latest innovations and modern financial technology, it steers away from a typical corporate and banking setting. Later in February 2024, the bank opened a new branch in the Sabah Al-Salem area, featuring the most advanced digital banking devices and interactive screens to cater to the customers’ needs in an innovative approach.

With increased reliance on technology and the ease of completing most transactions without needing to set a foot in a bank branch, the current trend will ultimately lead to more virtual branches. However, this is considered a long-term change in the region and is still in its early stages.

As we navigated through 2024, the global banking sector is at a pivotal moment that may change its face forever. The digital banking sector continues to evolve at a rapid pace, with the integration of AI and other advanced technologies fundamentally changing how customers interact with financial services. The extent to which banks can benefit from these technologies is a developing story. Banks like KIB that embrace this digital revolution are well-positioned to thrive in this new era of banking, setting new standards in the industry and creating a more inclusive, efficient and customer-centric financial ecosystem.

Fintech now and in the near future

The fintech industry has undergone significant changes in recent years, particularly in the wake of the global pandemic. You might recall the fintech boom of the early 2020s. Those days of skyrocketing user adoption and seemingly limitless growth are behind us, according to Cenk Kahraman. “The days of easy growth in digital payments are over,” he observes. “We have seen a saturation in card penetration and a slowdown in the shift from cash to digital payments.”

This slowdown is, paradoxically, an encouraging sign. It is forcing companies to innovate beyond basic payment processing. “Five years ago, you could launch a digital wallet and watch the users pour in,” Kahraman recalls. “Today? You need to offer something truly unique.”

This gradual approach to a plateau in growth marks a crucial turning point for the industry. As Kahraman explains, “We are no longer just processing financial transactions. Today, every payment is a data transaction, rich with insights and opportunities.” This shift has forced payment companies to look beyond their traditional roles and explore new avenues for growth.

The rise of value-added services has become a key strategy for fintech companies seeking to differentiate themselves in an increasingly competitive market. “Companies that can offer a suite of services beyond basic payment processing are the ones that will thrive,” Kahraman asserts. These services might include advanced analytics, fraud detection, or personalised financial advice.

Trends shaping the fintech landscape
Looking to the immediate future, Kahraman identifies several trends that are shaping the fintech landscape. Chief among these is the importance of proprietary technology. “In today’s fintech world, owning your software isn’t just an advantage – it is a necessity,” he states. FIL has embraced this philosophy from its inception, developing its own technology stack to remain agile and responsive to market changes.

In today’s fintech world, owning your software isn’t just an advantage – it is a necessity

The Buy Now, Pay Later (BNPL) sector is another area Kahraman sees as ripe for growth and innovation. “BNPL has seen interest rise in gradual waves and it remains true to a fundamental shift in how consumers approach credit,” he explains. Kahraman envisions a future where BNPL is seamlessly integrated into everyday transactions, potentially allowing customers to use it at point-of-sale with a simple tap of their card or phone.

Open banking and financial integration represent another significant trend. Kahraman is optimistic about the potential of open banking to create a more integrated financial ecosystem. “Imagine managing all your bank accounts from a single platform, regardless of which institutions you bank with,” he says. “That is the power of open banking.” However, he acknowledges the challenges in implementing such systems, particularly in terms of the way this upsets legacy banking models.

The speculative future of fintech
As we look further into the future, Kahraman introduces the concept of ‘predictive finance’ as an evolution of embedded finance. “Predictive finance goes beyond just offering financial services at the point of need,” he explains. “It is about anticipating those needs before the customer even realises them.”

Kahraman paints a picture of a future where AI and data analytics work together to offer proactive financial solutions. “Imagine your financial platform remembering an important occasion such as your anniversary and suggesting gift and restaurant options that suit the occasion, your budget, or your long-term goals,” he says, “or optimising your investment portfolio and trading on your behalf. These examples are already happening in fintech, but the technology is not seamless at the moment.” While blockchain and other emerging technologies are often touted as the future of finance, Kahraman takes a more measured view. “Blockchain will undoubtedly play a role in shaping the future of fintech,” he acknowledges. “But it is just one piece of a much larger puzzle. The real revolution will come from how we integrate these technologies to create seamless, user-centric financial experiences.”

Navigating the evolving fintech maze
As the fintech industry continues to evolve, companies face significant challenges, particularly in the regulatory sphere. Kahraman notes the stark differences between regulatory environments in different regions. “Europe, while a leader in many ways, is over-regulated compared to the US and Asia-Pacific,” he observes. “This can stifle innovation and make it more costly to operate.”

Despite these challenges, Kahraman sees opportunities for companies that can navigate this complex landscape effectively. “The key is to be proactive rather than reactive,” he advises. “Work with regulators, anticipate changes, and build flexibility into your systems.”

Industry consolidation is another trend Kahraman predicts will shape the future of fintech. “We’re going to see a lot of mergers and acquisitions in the coming years,” he says. “Companies that can strategically acquire or partner with others to expand their capabilities will be well-positioned for success.”

FIL’s vision for the future
As FIL looks to the future, Kahraman is focused on positioning the company as an exemplary fintech leader. “Our goal isn’t just to be successful – it is to show that success and ethical practices can go hand in hand,” he states.

It is about using that technology to create a financial system that works better for everyone

FIL’s strategy involves a mix of organic growth and strategic acquisitions. “We are always looking for opportunities to expand our capabilities,” Kahraman explains. “But we are not just acquiring for the sake of growth. Every move we make is aligned with our vision of creating a more international, accessible, efficient, and ethical financial ecosystem.”

This commitment to ethical practices is at the core of FIL’s identity. “As we grow, we have an opportunity – and a responsibility – to shape the future of finance,” Kahraman asserts. “We want to show that it is possible to be profitable while also prioritising sustainability, inclusivity and social responsibility.”

As we look to the future of fintech, it is clear that the industry is on the cusp of transformative change. From the rise of predictive finance to the challenges of navigating complex regulatory environments, companies like FIL are charting a course through unexplored waters.

Kahraman’s vision for the future of fintech is one of innovation tempered with responsibility. “The future of finance isn’t just about technology,” he concludes. “It is about using that technology to create a financial system that works better for everyone. That’s the future we are working towards at FIL.”

As the fintech landscape continues to evolve, companies that can balance innovation with ethical practices, navigate regulatory challenges, and anticipate customer needs will be well-positioned to lead the industry into its next phase. With its focus on proprietary technology, strategic growth, and ethical leadership, FIL is poised to play a significant role in shaping that future.

How non-life insurance is thriving in a tough market

The non-life insurance industry has shown remarkable adaptability, endurance and resiliency amid the manmade and natural catastrophe events, regulatory mandates, paradigm shifts in the business models, market landscape and hardened reinsurance market, among others. It has always been able to rise above these challenges.

Challenges precede silver linings, as the non-life insurance industry has constantly gone through considerable disruptions. Despite regulatory changes, economic downturns, and increased losses due to natural disasters, there are always underlying positives like innovation, improved risk management strategies, and new market opportunities. Such is its resiliency that it is able to survive and thrive despite the adversities.

The progressive capitalisation mandated by the government presented challenges, especially to those who were undercapitalised and struggled to meet the mandated capital escalation. The eventual reduction in the number of companies, from 66 non-life and four composite insurers in 2016 to 46 non-life and eight composites by July 31, 2024, was a result of a period of consolidation and the entry of foreign players. These changes have ultimately strengthened the industry, making it more financially robust and better equipped to handle uncertainties.

The Covid-19 era ushered in the evolution of digitalisation, borne by the need for lockdowns, which eventually led to data-driven transformation. Now digitalisation has advanced further with the integration of artificial intelligence (AI), giving early adopters a significant competitive advantage.

Moreover, with the increasing risk exposures to catastrophic events in recent years, exacerbated by climate change, the Philippine non-life insurance industry is experiencing a sudden surge of reinsurance costs, leading to higher prices for non-life product lines. Reports have it that reinsurance rates in the Philippines have surged by 50–60 percent, significantly increasing the cost of non-life insurance products. This rise is also partly attributed to the costly shift of some large companies from quota-share treaties to excess-of-loss treaties, as well as inflation pressures impacting insurance costs and replacement costs.

Another promising development is a legislative bill that aims to rationalise the non-life insurance industry’s tax burden, a burden passed on to policyholders. Presently, non-life insurance policies are subject to 12 percent VAT and 12.5 percent documentary stamp tax (DST) on insurance premiums, while life insurance policies are subject to a one-time DST of P20–P200 depending on the amount of insurance and a two percent premium tax instead of VAT. Congress has recognised this tilted taxation and has proposed a legislation rationalising DST rates for the non-life insurance industry, thereby re-establishing a more equitable tax regulation, comparable to rates imposed by other ASEAN countries.

An industry game changer
Standard Insurance’s ability to innovate, enhance risk management initiatives, and seize new market opportunities illustrates its capacity to not only survive, but to thrive and soar amid adversity. The company has always been pro-active in its preparation for both manmade and natural catastrophic events.

The challenges of the past three years were focused on navigating and creating a mindset of perseverance, of meeting the challenges head on, of constantly innovating, rebuilding our systems to be more responsive to engagements with the clients, systematically and effectively meeting the changing demands of the evolving market, of enhancing digitalisation capabilities; but more importantly, always keeping in mind our corporate ethos – working as a team, embracing our culture of passion for excellence, underpinned by our massive transformational purpose, peace of mind for all mankind.

The company’s associates embraced the challenge of constantly exceeding its own standards and targets. With the evolving market demographics, and with the Millennials and Gen Z leading the market, these generational market bases expect a high level of fast and efficient delivery of service and digitalisation of processes throughout the whole insurance journey. While digitalisation and AI platforms revolutionised the way we interact with our consumers, these may stunt creativity and may eventually lack the potential for human touch in servicing our market. Standard Insurance is committed to maintaining a certain level of ‘human touch and personalisation’ in the delivery of service, thereby providing a service experience that distinguishes us. We constantly remind ourselves that we sell to actual people who value the overall experience, not just the marketing, sales, or service factors.

Leveraging the Standard Insurance brand to emphasise its values and unique offerings became pivotal for driving business growth. With new brands and products emerging daily, establishing added advantages over competitors is of utmost importance, with the objective of capturing the attention of digitally connected consumers.

Among the many digital trends in 2023 and 2024, AI and machine learning, influencer marketing, the prevalence of video marketing, the resurgence of native content, and the evolving impact of privacy on ads stood out. These trends primarily manifested through tools such as Google Analytics and the algorithms of Meta and Google. Looking ahead, the company remains committed to leveraging native content strategies shifting this time to our product attributes.

Additionally, continued exploration of influencer marketing and optimisation of AI-driven tools will be integral to maintaining a competitive edge in the evolving digital landscape. The use of AI and embedding this to some of the company’s underwriting and claims procedures were implemented, with the objective of streamlining processes and accelerating the quality of customer experience. AI was used to hasten Compulsory Third Party Liability (CTPL) and comprehensive motor car policy issuance in ISSI Office, an insurance app used by our agents. It was also used in document reading to speed up travel claim payments.

The challenging reinsurance scenario
The company’s risk portfolio is consistently and adequately protected by dependable and financially strong reinsurance facilities, the majority of which have been supporting the company through the years, especially during the most recent and most challenging ones. Despite the inherent challenges in the market, Standard Insurance was able to finalise and renew its treaty programmes for 2022 to 2023 through 2024 to 2025 prior to treaty expirations. This renewal is rooted in our credibility and prudent underwriting discipline, factors that have set us apart from competition, despite the hardening of the reinsurance market in recent years.

Standard Insurance remains consistently vigilant in protecting our financial viability, vis-à-vis the underlying risk portfolio. We perform selective and stringent underwriting with a focus on maintaining and developing a spread of risk that is consistent with the company’s directives for sustained profitable growth. The company decided to pro-actively implement relatively new underwriting initiatives, even within the industry, which may prove to be game changers.

Optimisation of AI-driven tools will be integral to maintaining a competitive edge in the evolving digital landscape

For the motorcar portfolio, underinsurance was a challenge as prices of materials and repair costs spiralled on the back of inflation in both the global and local markets, as well as the effects of the Covid-related economic disruptions in the global and local economies in recent years. Hence, the company’s underwriting guidelines were aligned with Standard’s FMV system with the objective of addressing market competition and minimising underinsurance.

Additionally, the clean-up of motorcar accounts with poor loss performance, or the new MALUS table, was strictly implemented across all sales units. Compliance to the risk management division’s (RMD) renewal recommendations, either increased rates or non-renewal, was closely monitored. Other initiatives included restrictions on maximum acceptable age of motorcar vehicles, business review of portfolio accounts and aligning rates according to the company’s risk rates, and the review and non-renewal of non-performing fleet accounts.

On the property portfolio, one of the biggest initiatives of our RMD as part of its responsibility in 2023 was to re-educate our associates about the adequacy of clients’ insurance regarding the basis of the policy sum insured, and then cascade this to our clients to ensure that we are all in agreement in the event of a claim. Additionally, the company took a pro-active stance, releasing a general advisory to all property policy holders on the parametric cost estimates together with the fire insurance FAQs brochure.

By default, property insurance covers are based on sound value where depreciation is computed at the time of loss. Requesting the client to have their asset professionally appraised so that insurance cover is based on replacement cost, thus avoiding depreciation calculations at time of loss, would mean additional cost which clients are generally resistant to. The campaign on the adequacy of sum insured for property accounts is nearing its one-year cycle for branches’ accounts and is being cascaded across all sales units this year.

Further, with the increasing reinsurance costs, the company saw the opportunity of increasing policy rates but not yet enough to fully cover the risks undertaken, albeit higher than the risk rates in the last two years, thus allowing us to pass on to clients the impact of the increased RI cost. Further, a mandatory renewal review, especially for those with incurred losses, was implemented.

Our risk management team, our underwriters and risk engineers all work closely with the clients by doing regular site visits, having sit-down discussions on the updates of business operations, and making sure that all detection and protection systems are in good working condition and adequate for overall operations.

The danger of cyberattacks
The company has vigilantly avoided the danger of cyberattacks, a stark reality in this digital world. Cyberattacks are security incidents that can lead to breaches. At Standard Insurance, our infrastructure and cybersecurity team diligently manages and strengthens the company’s defences. This team implements a robust array of security measures, including endpoint protection, next-generation firewalls at all locations, data encryption, secure virtual private networks for remote workers, data loss prevention within our Google environment, and strict enforcement of security policies to safeguard data across all devices.

The company maintains a secure environment through real-time network monitoring, traffic scanning, and blocking of malicious connections. Regular vulnerability assessments and penetration testing are conducted, resulting in code reviews, server configuration hardening, and the adoption of advanced security technologies; security awareness training is provided to employees to ensure compliance with data privacy laws.

On July 19, a faulty update to CrowdStrike’s Falcon Sensor security software caused global disruption, affecting computers running Microsoft Windows. This was merely a technical glitch, not a cyberattack. This human error impacted 15 percent of our cloud servers. However, as a result of our resilient technology infrastructure, we were able to mitigate the overall impact on our organisation. Our team swiftly responded, implementing immediate remediation for the affected servers while ensuring that other essential systems remained operational. By working closely with our local vendors and continuously monitoring CrowdStrike’s support resources, the issue was resolved within five hours, minimising the disruption compared to the broader effects experienced globally by other organisations.

Standard Insurance does not merely chase after silver linings. It creates its own silver linings amid this unpredictable and evolving market. We believe in leading the way and being industry game changers.

Bridging the gap between tech, finance and people

How have you seen the financial sector evolve in terms of digital transformation in recent years?
One of the most significant changes has been the rise of digital and on-the-go banking, which has introduced innovative solutions like peer-to-peer payments, digital lending and cross-border transactions powered by blockchain technology. We have also seen the integration of artificial intelligence (AI) and machine learning (ML) technologies, supported by cloud computing and big data.

Open banking technology and API connectivity have allowed third-party fintechs to build and become part of a globally interconnected financial ecosystem. Tech giants like Apple and Google have influenced the financial services landscape with the emergence of embedded finance, which now comes built into every device and operating system, blurring the lines between everyday technology and finance.

Can you describe some of the major technological advancements ICS Financial Systems has introduced to the financial sector?
ICSFS has made substantial contributions to the financial sector through its flagship solution, ICS BANKS. Over the past few decades, ICSFS has led the global movement towards Islamic banking, being one of the first banking technology providers to digitalise Sharia-compliant financing and deliver Islamic neobanks. A notable milestone for ICS BANKS solutions is the embedding of blockchain technology into its payment systems, enhancing data exchange and transaction management with increased security and transparency. This was exemplified by the successful implementation of the first cross-border payment in the Middle East based on Oracle blockchain technology, marking the beginning of a new era in global banking.

ICSFS has also modernised core banking systems by incorporating essential services such as real-time processing, automation, advanced data management, and analytics; in addition to a long list of digital services that enables financial services providers to tailor products and reach more customers, significantly enhancing financial inclusion.

How do you envision the role of technology evolving in the financial sector over the next few years? What upcoming innovations are you most excited about?
Technology will reshape everything from customer experiences and customer service to back-end operations. Several key trends and innovations will drive this change, with AI and ML at the forefront. These technologies will become more sophisticated, enabling hyper-personalised financial services, predictive analytics for customer behaviour, and advanced fraud detection. AI-powered virtual assistants will likely manage most customer interactions, offering instant, tailored support as well as improved product reach. We expect AI-driven investment strategies to democratise wealth management by providing low-cost, algorithm-based financial planning.

While blockchain is already being used in cross-border payments, secure transactions, and data exchange, its role is expected to expand, forming the backbone of more decentralised financial ecosystems. Quantum computing, though in its infancy, could revolutionise financial modelling, risk assessment, and cryptography, offering the ability to process vast amounts of data at unprecedented speeds. Meanwhile, with the growing focus on sustainability, financial institutions will leverage advanced technologies to track, measure, and enhance the environmental and social impact of investments.

In what ways do your solutions help banks and financial institutions personalise their customer interactions?
Using machine learning, advanced analytics, and intelligent reporting, ICS BANKS empowers banks to gain valuable insights into customer behaviour, preferences, and financial history. This data-driven approach allows financial service providers to offer bespoke financial products, services, and recommendations that cater to individual customer needs. For instance, banks can suggest tailored loan products, investment opportunities, or savings plans that align with a customer’s financial goals and spending habits. ICS BANKS also facilitates personalised communication through the customer’s preferred channels, such as email, SMS, or mobile apps. This helps build stronger relationships and ensures a more relevant and engaging banking experience.

What are some of the most common challenges banks face when implementing new technology solutions?
Today’s financial ecosystem requires interconnectivity between different financial service providers, fintechs, and regulatory bodies, which dictates new and evolving integration requirements. Banks therefore frequently encounter several common challenges, such as integrating with legacy systems, ensuring data security and regulatory compliance while managing costs at the same time. Many banks still rely on outdated core systems, making it difficult to incorporate modern technologies without disrupting existing operations. ICS BANKS addresses this issue by offering modular, scalable solutions that offer seamless integration via its Open Banking Platform, enabling banks to upgrade specific components without overhauling their entire infrastructure.

To address data security and privacy concerns, our solutions incorporate advanced security features including multi-layered authentication, encryption, and fraud detection, while providing tools to ensure compliance with international financial regulations such as AML and IFRS 9.

Our multi-award-winning and scalable solutions can be tailored to fit any organisation, regardless of size and business module. ICS BANKS includes a complete suite of software solutions related to conventional, Islamic, and digital banking, covering vital banking sectors such as investment banking, microfinance, retail, and corporate banking solutions, to name a few.

Large-scale technology upgrades often require considerable financial investment. ICS BANKS’ modular solutions and different deployment options reduce upfront infrastructure costs and allow banks to scale services based on demand without complexity. This flexible pricing model enables institutions to adopt the technology they need in a cost-effective way.

How can financial institutions improve their technology infrastructure to enhance customer experience?
Adopting cloud-based solutions is a pivotal strategy for financial institutions, providing scalability, faster service deployment, and the capacity to process real-time transactions, all while significantly reducing operational costs.

We expect AI-driven investment strategies to democratise wealth management

Cloud computing not only enables round-the-clock service availability but also offers secure data storage, enhancing both efficiency and customer satisfaction. Robust cybersecurity measures, such as encryption and multi-factor authentication, are essential, especially when adopting cloud-based or AI-driven tools. Additionally, thorough staff training and proactive change management are crucial for ensuring employees can fully leverage these new technologies, resulting in a smoother transition and improved customer service.

How do your solutions help banks and financial institutions manage and leverage customer data while ensuring privacy and security?
To ensure data privacy and security, ICS BANKS integrates multi-layered security mechanisms, including encryption, multi-factor authentication, and role-based access controls. These measures help protect sensitive customer data from unauthorised access and potential cyber threats.

Additionally, the platform’s compliance with international standards and regulations, such as GDPR and IFRS, ensures that data management practices are aligned with global privacy and security requirements. ICS BANKS also offers real-time monitoring and fraud detection capabilities through advanced algorithms, which continuously analyse transactions to identify suspicious activities and mitigate risks.

How do you see the competition from fintech companies and tech start-ups influencing the demand for your technology solutions?
As a comprehensive banking solutions provider, we view fintechs and tech start-ups not as competitors but as partners in creating a reliable, innovative, secure, and diverse financial ecosystem that enhances financial inclusion and customer engagement.

The rise of fintech has undoubtedly transformed the banking technology sector, driving innovation and disruptive growth while reshaping customer expectations and user experience. To maintain our edge in this rapidly evolving market, ICSFS prioritises innovation, flexibility, and customer-centricity. Our solutions facilitate incremental adoption of new technologies without overhauling existing systems or disrupting operations.

Crucially, we build strong partnerships with our clients, providing tailored solutions that address specific business challenges while ensuring regulatory compliance and robust security. Therefore, we look at the rise of fintechs as a growth opportunity for our business as well as for our current and new clients. This is due to the high scalability and modularity of our banking solutions, which allows us to dynamically add new business trends at affordable costs.

How important is collaboration with banks and financial institutions in developing new technology solutions? Can you provide an example of a successful collaboration?
Collaboration with banks and financial institutions is crucial in developing new technology solutions and innovations, as it allows for a deeper understanding of real-world challenges and operational needs. By working closely with financial institutions, technology providers like ICSFS can create tailored solutions that not only address the specific requirements of each institution but also push the boundaries of innovation in the financial sector.

Adopting cloud-based solutions is a pivotal strategy for financial institutions

A prime example of a successful collaboration is ICSFS’s development of a digital Islamic lending platform in partnership with various financial institutions. This platform revolutionised the loan application process by integrating advanced algorithms, real-time data analysis, and automated risk assessment models. By working closely with financial institutions and credit bureaus, ICSFS was able to streamline the entire loan lifecycle – from application to disbursement – allowing for faster approvals, reduced processing times, and enhanced security.

What advice would you give to banks and financial institutions that are looking to improve their technology infrastructure and digital capabilities?
We would suggest adopting a customer-centric, security-focused approach coupled with advanced and flexible technology solutions. One of the first steps is to embrace cloud-based and scalable platforms that provide the flexibility and cost-efficiency necessary to manage growing transaction volumes, swiftly deploy new services, and alleviate the burden of maintaining physical data centres.

Institutions should prioritise an omnichannel experience that allows customers to access services anytime, anywhere, and on any device. This seamless experience can be enabled by advanced technologies such as open API architecture. AI-driven technologies should also be at the core of this transformation, supporting tools like chatbots, virtual assistants, and personalised financial recommendations. Scalable system architectures and Open Banking platforms allow for such additions quickly and hassle-free. As digital capabilities expand, so do the risks of cyber threats and data breaches.

For this reason, robust cybersecurity measures like encryption, multi-factor authentication, and AI-powered fraud detection are essential.

What are your company’s long-term goals for its role in the financial sector’s digital transformation and how will you measure success?
We aim to lead the way in helping banks and financial institutions adopt next-generation technologies to drive operational efficiency, enhance customer experiences, and promote sustainable growth. We will continue to enhance our flagship banking solution, ICS BANKS, by incorporating emerging technologies as they are released. We will measure success through key performance indicators including improved operational efficiency, customer satisfaction, and market expansion. By focusing on continuous innovation, scalability, and customer success, we aim to solidify our position as a leading partner in shaping the future of the financial sector’s digital transformation.

Redefining the Caribbean for the modern traveller

As the luxury travel industry continues to evolve, a shift is taking place that mirrors disruptions seen in sectors like fintech. Just as financial technology companies are transforming everything from payments to wealth management, key players in luxury travel are redefining what high-end experiences mean for today’s affluent travellers. Villa Casablanca Sandy Lane, Barbados, a standout in Caribbean luxury, is at the forefront of this transformation, setting new standards in personalisation, sustainability, and exclusivity. The Villa vision has blended indulgence with sustainability, from solar-powered operations to exclusive, high-end partnerships, setting a new standard for eco-conscious travel in the Caribbean.

Luxe travellers have a growing preference for private and deeply personalised experiences, and luxury brands must adapt to thrive. Several destinations, like Barbados, are well-positioned to create unprecedented opportunities in this new era of luxury travel, and Villa Casablanca is already a well-known leader in the area.

The personal touch
At this Caribbean destination, personalisation is not just a perk – it is the foundation of the guest experience. The villa provides a bespoke service that ensures every detail, from culinary offerings to curated trip planning and island activities. This is a brand that listens to its guests and is consistently setting itself apart in a crowded luxury market. Through exclusive partnerships, such as Alfred Wines, personal sommeliers, and private aviation bookings, they offer bespoke services that elevate the attraction of their large estate. The villa has included offerings such as Romanée-Conti, along with other rare, inaccessible wines, and is continuously exploring new collaborations to further enhance our bespoke luxury services.

Sustainability meets luxury
According to Booking.com’s 2023 Sustainable Travel Report, 73 percent of travellers are more likely to choose accommodations that demonstrate sustainability. Recognising this trend, Villa Casablanca has implemented a range of eco-conscious initiatives that allow guests to indulge in luxury without compromising their environmental values.

Villa Casablanca is committed to reducing its carbon footprint by utilising solar energy, minimising waste, and sourcing local, sustainable products. By focusing on sustainability, the villa allows guests to enjoy the richness of Barbados’ natural beauty while being mindful of their impact on the environment. This alignment with global sustainability trends sets Villa Casablanca apart from other luxury properties, making it a top choice for environmentally conscious travellers.

Pairing cultural immersion
Another significant trend that continues to be in demand, especially post pandemic, are destinations that offer opportunities for meaningful connections with local communities. At Villa Casablanca, our highly trained staff, who are local to Barbados, play a pivotal role in creating an immersive and authentic experience for guests. Their deep connection to the island’s culture ensures that every interaction, from concierge services to curated local experiences, reflects the warmth and hospitality of Barbados.

At this Caribbean destination, personalisation is not just a perk – it is the foundation of the guest experience

The hand-picked team is not only skilled in delivering world-class service but also passionate about sharing the rich history, traditions, and hidden gems of the island. This contributes to a sense of connection, blending local charm, luxury and true authenticity of the Villa experience.

The global luxury travel market continues to grow annually, with a projected CAGR of over eight percent from 2023 to 2030. And with everything from air transport to social development focused on lessening impact, it’s no surprise that the luxury travel industry follows. The growth is propelled by increasing demand of higher levels of sustainability and connectivity which are transforming the Caribbean region.

Within this evolution, Villa Casablanca is at the forefront, catering to a new generation of luxury travellers who seek more than just beautiful views and lavish amenities. For those looking for a meaningful travel experience, Villa Casablanca Sandy Lane Barbados stands as the epitome of modern luxury.

With its forward-thinking approach, the Villa is poised to capitalise on the growth unlocking more opportunities for travellers, and bringing us one step closer to a better future in travel.

A story of customer-centric growth

In the competitive, highly saturated online trading market, we believe that unless you place the customer front and centre, you will simply ‘fade away.’ This is particularly true today, with the emergence of a new generation of retail traders and investors. Defined by their internet-savvy ways and eagerness to ‘shop around,’ you have to work hard to offer them something they can’t get anywhere else. Here at Libertex, we have developed an unrivalled combination of excellent service and an extensive instrument offering, along with industry-leading trading terms. It is all part of our philosophy to offer something more to our clients than just another trading experience – something that really resonates with the younger generation of ethical traders and investors who tend to be more perspicacious.

The Libertex evolution
The European arm of Libertex was formed in 2012 as an offspring to the Libertex Group, which was established back in 1997. It goes without saying that it has drawn expertise from its parent group, backed by a commitment to innovation and customer-centric growth. The industry has changed a great deal since the Libertex Group was founded nearly 30 years ago – and the group has certainly changed with it, undergoing a constant evolution, expansion and enhancement. Yet our core mission remains the same, namely to do our utmost to democratise the financial markets. To offer a glimpse into our beginnings, the Libertex Group started out as a pioneering forex trading platform, making markets accessible to those previously excluded. As the internet grew and cross-border trading became more common, we quickly expanded our offerings to include a wide variety of CFD underlying assets to meet rising demand.

Our core mission remains the same, namely to do our utmost to democratise the financial markets

Another aspect behind our confident expansion is that we embraced regulation early on – viewing it not as a barrier but as an opportunity to differentiate ourselves. Our adoption of CySEC’s rigorous regulatory standards has very much strengthened our business model, providing a level of trust among our customers that many competitors have struggled to achieve. There is no doubt about it – every single Libertex team member is highly valued and instrumental to the company’s success. But one can’t deny that our management is one of our defining strengths. The consistency of Libertex’s leadership team has been a key part of our ability to adapt under pressure, continuing to reach ever-greater heights. Take our CEO Michael Geiger, for example; we have been fortunate to call him a Libertex ‘family member’ for nearly 15 years. Geiger rose in rank from Deputy CFO to CFO, before landing the Executive Vice President position, and, finally, CEO. Having held the top position for nearly a decade since 2015, he has been able to incrementally build and skilfully oversee our rapid growth during this time. When Libertex Group CMO Marios Chailis entered the fold in 2019, Geiger’s strategic vision was complemented perfectly. Chailis’ 20-plus years of strategic marketing and digital acquisition experience has helped realise Libertex’s ambitious plans to become a household name in the online trading space.

Fine-tuned product offering
The Libertex product offering has expanded significantly. Make no mistake – this growth has been far from haphazard; each new addition has been carefully and strategically developed. Following many years of offering CFDs in simple stocks, we saw an opportunity to open up to options, ETFs and indices, as well as crypto, all of which interest those looking for a more appealing investment alternative to saving. Always one to spot areas with growth potential, this is a class of retail traders that has boomed in the post-2008 low-rate environment. Ever attentive to the demands and desires of traders, Libertex has also added hot, in-demand tickers – such as CFDs on Gamestop, Tesla, and Activision Blizzard – as interest piques. Additionally, the last few years have seen Libertex starting to offer investments in real stocks.

Beyond the instruments we provide through our own proprietary app, we also have brilliant integration with MT4 and MT5, as well as powerful news and educational information channels with a demo account that traders can use to practise risk-free. Again, our customer-centric approach is evident in our every step. When developing our app and platforms, user friendliness has always been one of our top priorities, along with security and functionality. Our user response and recognition from the wider industry indicate that we have been successful in this aim. Both MT4 and MT5 are powerful trading platforms boasting a variety of analytical tools. Many seasoned traders have become accustomed to these two platforms, choosing these over the proprietary option – however good that may be. The difference between MT4 and MT5 is minimal at first glance. MT5 offers a number of extra analytical tools along with a calendar view for news events, but it is in the functionality you will notice the distinction. With MT5’s more advanced code, you can run trading bots and even create your own advanced indicators and utility applications. Obviously, this set of features may be overkill for some retail investors, but our aim is to cater to all traders.

Regardless of experience, we are confident that anyone who has tried the Libertex trading app won’t be surprised to learn it has won numerous awards and continues to receive accolades from highly respected publications and awards committees. These include Ultimate Fintech and Forex Report – and of course World Finance and European CEO, among many other renowned award authorities in the finance world.

Confidently navigating the market
As all experienced traders or investors will tell you, the key to cautious activity in the financial markets – whether these are volatile or relatively calm – is diversification, and we are very happy to be offering a multitude of CFD underlying assets to trade as well as real stocks to invest in. Making informed and educated decisions is also of great importance and that is why we also provide a wealth of analytical articles as well as educational material about the importance of stop losses, take profits, and general risk analysis. As a CySEC-regulated broker we are also very upfront about the percentage of losing accounts, the importance of research, and the realistic expectations new entrants should have.

The consistency of Libertex’s leadership team has been a key part of our ability to adapt under pressure

Elsewhere in the business, it is a tremendous honour for us to be an Official Platinum Partner of FC Bayern – a club with remarkable history and prestige. To see this partnership enter its third year is a source of great pride for everyone at Libertex. With much in common, both Libertex and FC Bayern are ambitious organisations with strong determination and perseverance, so we are confident that this collaboration will continue to bring benefits to both parties. We are particularly excited about the increased airtime we have been receiving on the LED advertising boards at the Allianz Arena, which has helped to significantly boost our brand visibility in Germany and globally, especially given FC Bayern’s international reach and participation in major European competitions. In addition, we are thrilled about the extended use of the club’s media channels and the VIP seats and hospitality for our partners and staff.

CSR – the Libertex way
Corporate Social Responsibility is one of the most important themes in the business community today. As a progressive and forward-thinking company, we naturally place CSR and ESG very high on our list of priorities. And while we do of course reflect these qualities in our relationships with our clients and partners – in the form of industry-leading commission structures, enhanced risk warnings, and advanced educational materials for traders and investors, for example – we are also directly involved in charitable initiatives. Our main project, and one that is very close to our hearts, is the Hope for Children CRC Policy Centre. The Cyprus-based organisation promotes children’s rights, prioritising their wellbeing and education while preventing any kind of violence against children.

Since we joined forces with Hope for Children CRC Policy Centre in 2022, we have organised a wide range of activities and initiatives, ranging from monetary donations, fund-raising galas and donations in the shape of cars to support the organisation’s daily operations. We have even helped them renovate its accommodation facilities in Cyprus, allowing it to provide a home for children in genuine need. Our chosen charity is situated in close proximity to our office, meaning we can see the fruits of our labour and how we are helping every day – it is a great feeling to know we are actively contributing to a brighter future.

A new path for Mexico?

It’s time for women,” Claudia Sheinbaum told jubilant crowds at her presidential inauguration in October. “Women have arrived to shape the destiny of our beautiful nation,” she said to thunderous applause. The event marked a historic occasion for Mexico, as the nation’s presidential sash was presented to a woman for the very first time.

After winning a landslide victory in June’s elections, President Sheinbaum has taken office on a wave of public support. An environmental scientist and the former mayor of Mexico City, the newly elected president is something of a trailblazer in Mexican politics. As the first female leader and first Jewish President in over 200 years of Mexican independence, Sheinbaum’s election has already made history. But as she embarks on a six-year presidential term, the world will be waiting to see if she will forge a new political path for Mexico.

Sheinbaum has made it clear that she prioritises the clean energy transition in Mexico

Sheinbaum inherits a highly troubled nation from her predecessor and mentor, Andrés Manuel López Obrador. Mexico is gripped by gang violence, with over 175,000 people murdered and a further 43,000 missing over the last six years. López Obrador – known colloquially as AMLO – pursued a controversial ‘hugs, not bullets’ policy during his time as president, which ultimately proved ineffective in curtailing the nation’s violent drug cartels. After an election campaign marred by violence, confronting Mexico’s dire security situation will be a priority for Sheinbaum. And, along with escalating cartel violence, López Obrador has also passed a shaky economy on to his protégé.

The country’s budget deficit stands at close to six percent of GDP – the highest it has reached since the 1980s. Last year, foreign investment in Mexico fell to an 11-year low, with jitters over security affecting investor confidence. Productivity remains stagnant, and the large informal economy continues to limit the government’s tax base. Amid this challenging fiscal landscape, Sheinbaum may struggle to implement the ambitious social policies that she so successfully campaigned on.

A lasting legacy
While Claudia Sheinbaum’s election came as no great surprise, nobody had expected her victory to be quite so decisive. The climate scientist was elected with nearly 60 percent of the vote – the highest vote percentage in the country’s democratic history. Her party, Morena, now governs 24 of Mexico’s 32 states, and also boasts a large legislative majority. This gives Sheinbaum near-unprecedented power to shape the nation’s future – but the burning question is whether she will break from her predecessor’s policies.

AMLO’s legacy looms large in Mexico. The left-wing politician rose to power in 2018, promising a ‘Fourth Transformation’ for the nation, on par with the war of independence, the Reform War and the Mexican Revolution. As part of this radical transformation, López Obrador pledged to end corruption, reduce violence, grow the Mexican economy and expand social programmes designed to reduce poverty and inequality. By the end of his six-year term, AMLO may have fallen short on a number of his lofty ambitions, but his administration achieved inarguable progress in poverty reduction.

Between 2018 and 2022, more than five million Mexicans were lifted out of poverty, driven largely by significant increases to the minimum wage and direct cash transfers to low-income families. Social spending increased across AMLO’s presidency, with a focus on pension benefits, educational scholarships and financial assistance for vulnerable groups. Many Mexicans have felt the benefit of this expanded social safety net, helping AMLO’s approval ratings to remain consistently high throughout his administration.

A charismatic and well-liked leader, López Obrador was able to forge a bond with many ordinary Mexicans during his time as president. His personalised approach to politics endeared him to his electorate, with millions tuning in to his sprawling daily press conferences each morning. These lengthy news briefings, known as the mañaneras, allowed the former president to speak directly to his citizens, highlighting his government’s key achievements and verbally sparring with members of the press.

Often lasting for up to three hours, the mañaneras became a defining feature of AMLO’s presidency, and reshaped how many Mexicans interact with the news. Even more significantly, the briefings showcased the former leader’s ability to influence the national conversation, using his communication skills and charisma to his advantage.

Despite his failures to tackle corruption and curtail cartel violence, AMLO left office with an approval rating of almost 60 percent, and a legion of loyal supporters. He has insisted that he will retire from political life, and relocate to his family ranch in the southern state of Chiapas. But even if AMLO embraces a peaceful retirement, his legacy will have a lasting impact on Mexican politics. His political protégé Sheinbaum will soon need to decide if she wishes to continue in AMLO’s footsteps, or forge her own path.

Pioneer or ‘puppet’?
On paper, Sheinbaum and her mentor are cut from a rather different cloth. Ideologically, both are left-leaning, and committed to socio-economic justice. But the pair have differing political backgrounds and public personas. A lifelong politician, López Obrador has secured enduring popularity based as much on personality as on policy. The former president also prioritised fossil fuel production during his six-year term, propping up indebted state-owned oil firm Pemex in an effort to achieve a self-sufficient energy supply. In his frequent interactions with the press, AMLO embraced populist rhetoric, attacking the nation’s corrupt ‘elites’ while defending the working class.

Home to over 130 million people, and boasting strong trade ties to the US, Mexico has vast economic potential

Sheinbaum, by contrast, may set a different tone in her presidency. She brings a formal scientific background to Mexico’s top job, and outlined a modern, progressive outlook in her inaugural speech as president. Her career as a climate scientist, meanwhile, sets Sheinbaum at odds with AMLO’s fossil fuel-focused strategy. Although she didn’t campaign on an explicit climate platform, Sheinbaum has made it clear that she prioritises the clean energy transition in Mexico. With her technical background and her reputation for hard work and efficiency, Sheinbaum may adopt a more pragmatic approach to politics than her predecessor.

Sheinbaum now has a tricky line to tread. She has promised some departures from the previous administration, particularly when it comes to energy and the government’s relationship with the private sector. But she has also committed to continuing the model of ‘Mexican Humanism’ set out by her mentor. Sheinbaum’s campaign slogan promised ‘continuity with change,’ but any radical reforms may prove difficult when AMLO casts such a large shadow.

And it is not just AMLO’s lasting legacy that Sheinbaum has to contend with. Before leaving office, López Obrador announced a series of constitutional reforms, which could radically reshape the Mexican judicial system in the years to come. The controversial proposals include introducing direct elections for state, federal and Supreme Court judges, as well as cuts to the overall number of lawmakers. Experts have warned that, if implemented, the proposals could weaken judicial independence and the wider division of powers in Mexico. Sheinbaum has shown no opposition to the proposals brought forward by her predecessor, and the judicial reform received approval in the lower house of Congress in September. The reform will move to the Senate for further debate, where it is expected to pass due to the ruling party’s strong majority. According to human rights advocates, the move marks a concerning erosion of democracy, by all but guaranteeing Morena political control of the judiciary.

Sheinbaum’s support for these controversial proposals suggests that she will remain loyal to AMLO’s political agenda. Critics have cast her as a mere ‘puppet’ of López Obrador, while international markets have baulked at the reforms. The Mexican peso has tumbled against the dollar following the judicial system upheaval, and bond market volatility has increased. The US ambassador to Mexico, Ken Salazar, has been openly critical of the proposed reforms, warning that the direct election of judges constitutes “a major risk to the functioning of Mexico’s democracy.”

As the peso continues to fall against the dollar, Sheinbaum may need to reconsider her public position on these reforms if she is to reassure investors and analysts of her commitment to democratic values.

Balancing the books
Along with grappling with AMLO’s political legacy, Sheinbaum will also need to get to grips with the shaky economy she has inherited. Home to over 130 million people, and boasting strong trade ties to the US, Mexico has vast economic potential. Historically speaking, however, the nation has struggled to tap into these prospects, and has underperformed compared to similar developing nations. This pattern of slow growth and missed opportunities continued under López Obrador, whose business-bashing rhetoric hampered private sector investment in a number of key sectors. What’s more, AMLO’s spending on social programmes has put considerable strain on the government purse strings. The budget deficit now stands at six percent of GDP – the highest rate in three decades. Simply put, the government does not collect enough tax revenues to fund its current level of social investment. Mexico’s large informal economy continues to impact its tax base, with tax revenues amounting to just 17 percent of the nation’s GDP – far below the OECD average of 34 percent of GDP. Almost 60 percent of Mexico’s workforce operates off the books, and tax compliance is minimal at best. Sheinbaum has promised to continue the ambitious social policies of her mentor, but will struggle to finance these legacy programmes without increasing tax collections.

Last year, Mexico officially displaced China to become the US’s top trading partner

Most significantly, she will need to find crucial funds to support health services, which were dramatically underfunded during AMLO’s term. In 2020, the López Obrador administration closed its flagship health insurance programme, Seguro Popular, which had provided medical cover to millions of Mexican citizens. As a result, the number of Mexicans without access to health services more than doubled by 2022 to over 50 million people. Reversing this trend and expanding access to healthcare should be an early priority for the socially conscious Sheinbaum. Indeed, in her first speech as president, Sheinbaum insisted that “health and education are rights of the Mexican people, not privileges.” Sheinbaum’s pledges to increase social spending will have to be financed somehow. But maintaining fiscal responsibility without reforming tax may prove a difficult line to tread.

A creaking giant
Aside from tackling the budget deficit, one of President Sheinbaum’s most pressing economic concerns is the fate of the beleaguered state-owned oil firm Pemex. With debts of over $100bn, Pemex is the world’s most indebted oil company, and has largely relied on government bail-outs to stay afloat. The firm was once a major money-maker for Mexico, providing half of the country’s entire revenue in its heyday. But years of falling crude production, corruption scandals and workforce bloat have left the company drowning in debt. Amid these dire circumstances, López Obrador decided to throw Pemex a lifeline.

In an effort to revive the debt-laden firm, López Obrador slashed its debt burden and channelled government funding into the construction of a new oil refinery in the state of Tabasco. AMLO’s tax cuts and cash injections are thought to have pumped over $70m into the state-owned firm over the course of the last six years, constituting a major burden on state finances. This ambitious rescue package was ultimately in service of AMLO’s lofty goal to make Mexico self-sufficient in fuel production. By recommitting to fossil fuels and providing near-unlimited support to an ailing Pemex, López Obrador effectively slammed the brakes on renewable energy growth.

Unlike her predecessor, President Sheinbaum has shown explicit support for the clean energy transition. During the election campaign, the former climate scientist promised to invest $14bn in renewables, and is seemingly open to working with the private sector to enable the green energy transition. Here again, however, AMLO’s shadow looms large. Her ties to her predecessor have seen Sheinbaum publicly defend the construction of the Dos Bocas refinery, and set a target for Pemex to ramp up its oil production. These decisions may seem in conflict with Sheinbaum’s climate-conscious background, but the new president’s hands are largely tied when it comes to the indebted oil firm. Increasing production and sales at Pemex will reduce the firm’s reliance on state support, but is squarely at odds with a transition to clean energy. And with Pemex’s fortunes so deeply entwined with those of Mexico itself, Sheinbaum simply cannot afford any costly missteps when tackling the firm’s pressing debt burden.

Neighbourly relations
It is not all doom and gloom for the incoming president. There are some bright spots in the Mexican economy – particularly when it comes to the nation’s relationship with its northern neighbour. Last year, Mexico officially displaced China to become the US’s top trading partner, with $798bn of goods passing between the two nations.

Indeed, Mexico is uniquely placed to benefit from escalating US-China tensions, and Sheinbaum would be wise to harness this opportunity while it lasts. Economic relations between the US and China have severely deteriorated under the Trump and Biden administrations, with Chinese exports to the US falling by 21 percent since July 2018. With tariffs on Chinese imports likely to continue under the new US administration, Mexico’s exports boom shows no signs of slowing down.

The nation also stands to gain from the phenomenon of ‘nearshoring.’ The business practice – which sees firms relocate their factories in order to bypass costly tariffs – has become increasingly commonplace in the post-pandemic environment. Given its proximity to the US, Mexico is a prime location for companies looking to nearshore their production lines. In fact, new investments driven by nearshoring could see Mexico add an additional three percent to its GDP over the next five years.

Recent announcements by major industry players have bolstered confidence in the nation’s ability to attract investment. Amazon Web Services has announced that it will invest $5bn to open new data centres in Mexico over the next 15 years, while car-making giant Volkswagen is set to inject a further $1bn into its sprawling Puebla plant. In total, the nation received $36bn in foreign direct investment in 2023 – a boon for the economy, certainly, but perhaps falling short of its full potential.

AMLO’s anti-business rhetoric and underinvestment in water and electricity infrastructure have diminished Mexico’s attractiveness to multi-nationals. Blackouts and water shortages are a major concern for investors looking to establish manufacturing bases in the country, while security threats from organised crime have long impacted Mexico’s competitiveness on the international stage. The US remains the largest investor in Mexico by some margin – spending $13.8bn south of the border in 2023 – but the Latin American nation will need to tackle some deep-set issues if it is to maximise investment from its neighbour.

Unlike her predecessor, President Sheinbaum has shown a willingness to work with the private sector, and a desire to improve investor confidence in Mexico. But her ability to strengthen the bilateral relationship with the US will be largely determined by the behaviour of the unpredictable Donald Trump as he settles into his second term. What’s more, with the US-Mexico-Canada Agreement (USMCA) free trade deal up for renegotiation in 2026, Trump’s return could radically reshape the economic relationship between the two neighbouring countries.

The cartel question
In 2024, one prevailing issue continues to hold Mexico back from achieving its full potential: extreme criminal violence. The country has just experienced the most deadly election campaign in its history, with a number of high-profile assassinations taking place in the lead-up to voting day. According to political consultancy firm Integralia, approximately 200 politicians, candidates and public servants were murdered or threatened ahead of June’s elections, and three further assassinations took place in the days following the vote.

This latest wave of political violence adds to the country’s worsening security crisis. President Sheinbaum has inherited a nation marred by gang warfare and violent criminality. AMLO’s ‘hugs, not bullets’ approach failed to clamp down on cartel violence, with his administration presiding over the bloodiest six-year term in the nation’s modern history. Since 2018, over 30,000 people have lost their lives each year to crime-related violence, while kidnappings and disappearances remain rife. So far, Sheinbaum has largely stuck to AMLO’s political roadmap. But his hands-off security approach has proved ineffective in tackling escalating cartel violence. For the safety and security of her own citizens – and for the sake of her country’s reputation on the world stage – Sheinbaum may need to forge her own path on this issue. She has a track record of combating crime, with the homicide rate plunging by 50 percent during her tenure as mayor of Mexico City.

President Sheinbaum must prioritise a security strategy that bolsters investor confidence and civilian safety

Sheinbaum achieved this impressive result with a combination of targeted strategies, from intelligence sharing with US law enforcement agencies, to boosting police surveillance powers in high-crime areas. There are early signs that she may continue this multifaceted approach to crime reduction in her new role as president. Shortly after taking office, Sheinbaum unveiled a new security strategy, which promises to boost collaboration between law enforcement units, along with creating an enhanced national intelligence agency. This fresh approach to security policy simply cannot come soon enough – a survey published by the national statistics agency shows that over 60 percent of Mexicans consider public safety to be the gravest issue affecting the nation.

For years, Mexico’s struggle with violent crime has harmed its citizens, dampened its economy and deterred investors. With the nation poised to benefit from a once-in-a-generation nearshoring opportunity, President Sheinbaum must prioritise a security strategy that bolsters investor confidence and civilian safety. This window of opportunity will not last forever, and the nation’s new president will need to act swiftly and decisively to unlock the country’s full potential.

If Sheinbaum can seize the initiative and step out from her mentor’s shadow, she may be able to steer Mexico towards a bold new future.