How AI is transforming banking

Artificial Intelligence (AI), data utilisation, the changing nature of brick-and-mortar entities: the digital revolution is going full speed ahead. The global banking sector is experiencing unprecedented changes, arguably the fastest in modern history. These transformations are set to permanently alter the nature of traditional banking and forge numerous new relationships between banks and their customers. Recognising the importance of investing in digital services, banks saw an opportunity to streamline processes and reach a broader customer base. The Covid-19 pandemic-induced lockdowns forced all sectors to embrace technology or risk permanent shutdown, catapulting the development of these innovative technologies.

Since then, innovation in the digitalisation of banking has made headway, with AI pushing the transformation further. The McKinsey Global Institute estimates that the banking sector stands to benefit significantly from generative AI, which could add between $200bn and $340bn in value annually (equivalent to nine to 15 percent of operating profits) through increased productivity.

However, many users take the development of these technological services for granted, not realising they result from years of technical evolution and exhaustive trials before banks put them out in the world. It is crucial to emphasise the importance of the testing environment, especially after witnessing widespread service outages globally due to an update by cybersecurity firm CrowdStrike. The event highlighted the sensitivity of global systems that manage trillions of businesses and data points in real-time and have become intertwined with every aspect of our lives.

Kuwait International Bank (KIB) understands the vitality and delicateness of integrating digital technology across its areas of business. Striving to ensure a balance of innovation and security, KIB diligently works to offer the best digital services to its customers, those that fit their modern lifestyles and cater to a variety of segments in society, while maintaining their utmost trust.

This is the result of a long-term digital infrastructure investment strategy, which operates on two fronts. The first focuses on new services, emphasising flexibility and speed in their launch while ensuring their continuity and system robustness. The second concentrates on a solid digital infrastructure, core to any banking operation.

Leading the charge
At the heart of KIB’s investments in digital infrastructure is the KIB Digital Factory, a unique model in the local banking sector. This innovative concept not only protects, tests, and develops the bank’s digital services through collaboration with various departments, primarily cybersecurity and information technology, but also engages with customers, gathering their opinions and feedback on services. This approach aims for rapid, continuous, and flexible development, which is a cornerstone of successful banking operations. Consequently, KIB has been working diligently on its innovative digital offerings. It has launched not one, not two, but three state-of-the-art digital banking platforms since 2023.

As digital banks make headway in the financial market, the role of the traditional bank is being redefined

KIB completely revamped its retail app to provide customers with an advanced banking experience. KIB Mobile now offers comprehensive access to financing details, payment schedules, account management, banking cards, and investments. Customers can manage their financial portfolios, make faster decisions, and use quick services such as transfers, payments, and managing beneficiaries.

Additionally, the KIBPay service allows for easy payment requests, account refills and bill splitting.

What’s more, KIB introduced the WAMD service for instant payments and money transfers via the KIB Mobile app. Powered by KNET, the service allows easy and secure account-to-account transfers using a valid number, without sharing sensitive banking information.

For corporate customers, the bank launched its corporate online banking platform designed to simplify managing employees’ banking operations and financial details. The platform allows for personalisation based on roles and responsibilities, ensuring users have access only to the tools they need. Customers can also place and redirect requests to designated team members for streamlined processes. Key features include a tracking dashboard for monitoring bank interactions and a POS dashboard for an overview of financial operations via POS, MasterCard, Visa or KNET.

Meanwhile, real estate customers can benefit from the first-of-its-kind KIB Aqari platform, offering tailored services and innovative solutions for all real estate needs. KIB Aqari features digital appraisal requests and follow-ups, QR code verification of appraisal reports, automated rent collection, and late payment tracking, adding convenience to real estate management.

In terms of international financial transfer systems, KIB offers SWIFT and GCC cross-border payment system (AFAQ) services. The bank is currently working on adding three new international transfer services to enhance customer experience by providing greater convenience, speed and security.

AI is the new buzzword
One of the main 2024 digital banking trends is the use of AI to aid in everyday banking needs. Among these are predictive budgeting tools through which apps can turn analysis into actionable budgeting advice and insights, a feature the Digital Innovation and Data Intelligence Department at KIB did not miss.

Many banking functions are moving into the realm of virtual entities

KIB introduced a financial tracker tool to its retail digital app, offering customers a variety of benefits. These include a quick financial overview for instant snapshots of spending and savings, detailed expense tracking for better financial control, monthly comparison for month-on-month spending comparisons, bespoke budgeting to set and track budgets in real-time, and advanced analytics for personalised spending behaviour analysis to make informed decisions.

The influence of AI on banking operations is significant. AI investment is expected to reach $97bn by 2027, as mentioned in an article by the International Monetary Fund’s Finance and Development magazine. This AI transformation involves optimising processes, boosting efficiency, and increasing productivity. AI-driven technologies are utilised to automate repetitive tasks, enhance accuracy and accelerate processing times.
Take KIB’s WhatsApp interactive service, for example. AI-powered chatbots are now capable of addressing customer queries with precision, personalisation, and efficiency, making KIB WhatsApp a significant enhancement to the bank’s tech-based solutions and a key part of its digital infrastructure investment journey.

AI has also become crucial in data analysis, a pivotal aspect of banking operations. British mathematician Clive Humby famously stated, “Data is the new oil, and it will drive the economy forward in the coming decades.” Some now argue that data is even more valuable.

KIB has been among the pioneers in recognising the undeniable importance of data and its security, and the necessity of leveraging it to serve customers. Data is a vast and complex domain, necessitating the use of technology for its analysis and to deliver final products that benefit each in a personified manner.

All the while, KIB tirelessly works to safeguard its customers’ and investors’ data, as evidenced by it being awarded the ISO 27001:2022 International Certificate for Information Security Management System in January 2024 for the 10th consecutive year.

A banking paradigm shift
A shift in the spatial nature of banks is another change the industry is witnessing. Many banking functions are moving into the realm of virtual entities. In other words, the reasons for customers to visit a bank’s physical premises have changed. Citibank, for one, found that teller transaction volume decreased by 40 percent compared to pre-Covid-19 levels, as reported by Bloomberg.

In today’s world, customers no longer need to visit the bank to conduct many of their transactions. Why would a customer pass by a branch to transfer cash from their account when they have instant transfer services and app-based transfers? And why should they open an account at a branch when they can do so virtually?

As digital banks make headway in the financial market, the role of the traditional bank is being redefined. Using technology to reduce physical visits to a bank’s premises, relying instead on the internet and smart devices for most services, is the future.

Well aware of this, KIB has begun launching many unique services aimed at serving customers in a new manner. In November 2023, KIB launched the interactive teller machine (ITM), combining the convenience of traditional ATM services with the personalised touch of in-person banking. This cutting-edge machine enables customers to perform a wide range of banking transactions with the assistance of a live, remote teller through high-definition video and audio communication.

During the same month, KIB reopened its head office branch after redesigning it to provide an interactive environment for customers. Equipped with the latest innovations and modern financial technology, it steers away from a typical corporate and banking setting. Later in February 2024, the bank opened a new branch in the Sabah Al-Salem area, featuring the most advanced digital banking devices and interactive screens to cater to the customers’ needs in an innovative approach.

With increased reliance on technology and the ease of completing most transactions without needing to set a foot in a bank branch, the current trend will ultimately lead to more virtual branches. However, this is considered a long-term change in the region and is still in its early stages.

As we navigated through 2024, the global banking sector is at a pivotal moment that may change its face forever. The digital banking sector continues to evolve at a rapid pace, with the integration of AI and other advanced technologies fundamentally changing how customers interact with financial services. The extent to which banks can benefit from these technologies is a developing story. Banks like KIB that embrace this digital revolution are well-positioned to thrive in this new era of banking, setting new standards in the industry and creating a more inclusive, efficient and customer-centric financial ecosystem.

Fintech now and in the near future

The fintech industry has undergone significant changes in recent years, particularly in the wake of the global pandemic. You might recall the fintech boom of the early 2020s. Those days of skyrocketing user adoption and seemingly limitless growth are behind us, according to Cenk Kahraman. “The days of easy growth in digital payments are over,” he observes. “We have seen a saturation in card penetration and a slowdown in the shift from cash to digital payments.”

This slowdown is, paradoxically, an encouraging sign. It is forcing companies to innovate beyond basic payment processing. “Five years ago, you could launch a digital wallet and watch the users pour in,” Kahraman recalls. “Today? You need to offer something truly unique.”

This gradual approach to a plateau in growth marks a crucial turning point for the industry. As Kahraman explains, “We are no longer just processing financial transactions. Today, every payment is a data transaction, rich with insights and opportunities.” This shift has forced payment companies to look beyond their traditional roles and explore new avenues for growth.

The rise of value-added services has become a key strategy for fintech companies seeking to differentiate themselves in an increasingly competitive market. “Companies that can offer a suite of services beyond basic payment processing are the ones that will thrive,” Kahraman asserts. These services might include advanced analytics, fraud detection, or personalised financial advice.

Trends shaping the fintech landscape
Looking to the immediate future, Kahraman identifies several trends that are shaping the fintech landscape. Chief among these is the importance of proprietary technology. “In today’s fintech world, owning your software isn’t just an advantage – it is a necessity,” he states. FIL has embraced this philosophy from its inception, developing its own technology stack to remain agile and responsive to market changes.

In today’s fintech world, owning your software isn’t just an advantage – it is a necessity

The Buy Now, Pay Later (BNPL) sector is another area Kahraman sees as ripe for growth and innovation. “BNPL has seen interest rise in gradual waves and it remains true to a fundamental shift in how consumers approach credit,” he explains. Kahraman envisions a future where BNPL is seamlessly integrated into everyday transactions, potentially allowing customers to use it at point-of-sale with a simple tap of their card or phone.

Open banking and financial integration represent another significant trend. Kahraman is optimistic about the potential of open banking to create a more integrated financial ecosystem. “Imagine managing all your bank accounts from a single platform, regardless of which institutions you bank with,” he says. “That is the power of open banking.” However, he acknowledges the challenges in implementing such systems, particularly in terms of the way this upsets legacy banking models.

The speculative future of fintech
As we look further into the future, Kahraman introduces the concept of ‘predictive finance’ as an evolution of embedded finance. “Predictive finance goes beyond just offering financial services at the point of need,” he explains. “It is about anticipating those needs before the customer even realises them.”

Kahraman paints a picture of a future where AI and data analytics work together to offer proactive financial solutions. “Imagine your financial platform remembering an important occasion such as your anniversary and suggesting gift and restaurant options that suit the occasion, your budget, or your long-term goals,” he says, “or optimising your investment portfolio and trading on your behalf. These examples are already happening in fintech, but the technology is not seamless at the moment.” While blockchain and other emerging technologies are often touted as the future of finance, Kahraman takes a more measured view. “Blockchain will undoubtedly play a role in shaping the future of fintech,” he acknowledges. “But it is just one piece of a much larger puzzle. The real revolution will come from how we integrate these technologies to create seamless, user-centric financial experiences.”

Navigating the evolving fintech maze
As the fintech industry continues to evolve, companies face significant challenges, particularly in the regulatory sphere. Kahraman notes the stark differences between regulatory environments in different regions. “Europe, while a leader in many ways, is over-regulated compared to the US and Asia-Pacific,” he observes. “This can stifle innovation and make it more costly to operate.”

Despite these challenges, Kahraman sees opportunities for companies that can navigate this complex landscape effectively. “The key is to be proactive rather than reactive,” he advises. “Work with regulators, anticipate changes, and build flexibility into your systems.”

Industry consolidation is another trend Kahraman predicts will shape the future of fintech. “We’re going to see a lot of mergers and acquisitions in the coming years,” he says. “Companies that can strategically acquire or partner with others to expand their capabilities will be well-positioned for success.”

FIL’s vision for the future
As FIL looks to the future, Kahraman is focused on positioning the company as an exemplary fintech leader. “Our goal isn’t just to be successful – it is to show that success and ethical practices can go hand in hand,” he states.

It is about using that technology to create a financial system that works better for everyone

FIL’s strategy involves a mix of organic growth and strategic acquisitions. “We are always looking for opportunities to expand our capabilities,” Kahraman explains. “But we are not just acquiring for the sake of growth. Every move we make is aligned with our vision of creating a more international, accessible, efficient, and ethical financial ecosystem.”

This commitment to ethical practices is at the core of FIL’s identity. “As we grow, we have an opportunity – and a responsibility – to shape the future of finance,” Kahraman asserts. “We want to show that it is possible to be profitable while also prioritising sustainability, inclusivity and social responsibility.”

As we look to the future of fintech, it is clear that the industry is on the cusp of transformative change. From the rise of predictive finance to the challenges of navigating complex regulatory environments, companies like FIL are charting a course through unexplored waters.

Kahraman’s vision for the future of fintech is one of innovation tempered with responsibility. “The future of finance isn’t just about technology,” he concludes. “It is about using that technology to create a financial system that works better for everyone. That’s the future we are working towards at FIL.”

As the fintech landscape continues to evolve, companies that can balance innovation with ethical practices, navigate regulatory challenges, and anticipate customer needs will be well-positioned to lead the industry into its next phase. With its focus on proprietary technology, strategic growth, and ethical leadership, FIL is poised to play a significant role in shaping that future.

A silver lining in every challenge we face

The non-life insurance industry has shown remarkable adaptability, endurance and resiliency amid the manmade and natural catastrophe events, regulatory mandates, paradigm shifts in the business models, market landscape and hardened reinsurance market, among others. It has always been able to rise above these challenges.

Challenges precede silver linings, as the non-life insurance industry has constantly gone through considerable disruptions. Despite regulatory changes, economic downturns, and increased losses due to natural disasters, there are always underlying positives like innovation, improved risk management strategies, and new market opportunities. Such is its resiliency that it is able to survive and thrive despite the adversities.

The progressive capitalisation mandated by the government presented challenges, especially to those who were undercapitalised and struggled to meet the mandated capital escalation. The eventual reduction in the number of companies, from 66 non-life and four composite insurers in 2016 to 46 non-life and eight composites by July 31, 2024, was a result of a period of consolidation and the entry of foreign players. These changes have ultimately strengthened the industry, making it more financially robust and better equipped to handle uncertainties.

The Covid-19 era ushered in the evolution of digitalisation, borne by the need for lockdowns, which eventually led to data-driven transformation. Now digitalisation has advanced further with the integration of artificial intelligence (AI), giving early adopters a significant competitive advantage.

Moreover, with the increasing risk exposures to catastrophic events in recent years, exacerbated by climate change, the Philippine non-life insurance industry is experiencing a sudden surge of reinsurance costs, leading to higher prices for non-life product lines. Reports have it that reinsurance rates in the Philippines have surged by 50–60 percent, significantly increasing the cost of non-life insurance products. This rise is also partly attributed to the costly shift of some large companies from quota-share treaties to excess-of-loss treaties, as well as inflation pressures impacting insurance costs and replacement costs.

Another promising development is a legislative bill that aims to rationalise the non-life insurance industry’s tax burden, a burden passed on to policyholders. Presently, non-life insurance policies are subject to 12 percent VAT and 12.5 percent documentary stamp tax (DST) on insurance premiums, while life insurance policies are subject to a one-time DST of P20–P200 depending on the amount of insurance and a two percent premium tax instead of VAT. Congress has recognised this tilted taxation and has proposed a legislation rationalising DST rates for the non-life insurance industry, thereby re-establishing a more equitable tax regulation, comparable to rates imposed by other ASEAN countries.

An industry game changer
Standard Insurance’s ability to innovate, enhance risk management initiatives, and seize new market opportunities illustrates its capacity to not only survive, but to thrive and soar amid adversity. The company has always been pro-active in its preparation for both manmade and natural catastrophic events.

The challenges of the past three years were focused on navigating and creating a mindset of perseverance, of meeting the challenges head on, of constantly innovating, rebuilding our systems to be more responsive to engagements with the clients, systematically and effectively meeting the changing demands of the evolving market, of enhancing digitalisation capabilities; but more importantly, always keeping in mind our corporate ethos – working as a team, embracing our culture of passion for excellence, underpinned by our massive transformational purpose, peace of mind for all mankind.

The company’s associates embraced the challenge of constantly exceeding its own standards and targets. With the evolving market demographics, and with the Millennials and Gen Z leading the market, these generational market bases expect a high level of fast and efficient delivery of service and digitalisation of processes throughout the whole insurance journey. While digitalisation and AI platforms revolutionised the way we interact with our consumers, these may stunt creativity and may eventually lack the potential for human touch in servicing our market. Standard Insurance is committed to maintaining a certain level of ‘human touch and personalisation’ in the delivery of service, thereby providing a service experience that distinguishes us. We constantly remind ourselves that we sell to actual people who value the overall experience, not just the marketing, sales, or service factors.

Leveraging the Standard Insurance brand to emphasise its values and unique offerings became pivotal for driving business growth. With new brands and products emerging daily, establishing added advantages over competitors is of utmost importance, with the objective of capturing the attention of digitally connected consumers.

Among the many digital trends in 2023 and 2024, AI and machine learning, influencer marketing, the prevalence of video marketing, the resurgence of native content, and the evolving impact of privacy on ads stood out. These trends primarily manifested through tools such as Google Analytics and the algorithms of Meta and Google. Looking ahead, the company remains committed to leveraging native content strategies shifting this time to our product attributes.

Additionally, continued exploration of influencer marketing and optimisation of AI-driven tools will be integral to maintaining a competitive edge in the evolving digital landscape. The use of AI and embedding this to some of the company’s underwriting and claims procedures were implemented, with the objective of streamlining processes and accelerating the quality of customer experience. AI was used to hasten Compulsory Third Party Liability (CTPL) and comprehensive motor car policy issuance in ISSI Office, an insurance app used by our agents. It was also used in document reading to speed up travel claim payments.

The challenging reinsurance scenario
The company’s risk portfolio is consistently and adequately protected by dependable and financially strong reinsurance facilities, the majority of which have been supporting the company through the years, especially during the most recent and most challenging ones. Despite the inherent challenges in the market, Standard Insurance was able to finalise and renew its treaty programmes for 2022 to 2023 through 2024 to 2025 prior to treaty expirations. This renewal is rooted in our credibility and prudent underwriting discipline, factors that have set us apart from competition, despite the hardening of the reinsurance market in recent years.

Standard Insurance remains consistently vigilant in protecting our financial viability, vis-à-vis the underlying risk portfolio. We perform selective and stringent underwriting with a focus on maintaining and developing a spread of risk that is consistent with the company’s directives for sustained profitable growth. The company decided to pro-actively implement relatively new underwriting initiatives, even within the industry, which may prove to be game changers.

Optimisation of AI-driven tools will be integral to maintaining a competitive edge in the evolving digital landscape

For the motorcar portfolio, underinsurance was a challenge as prices of materials and repair costs spiralled on the back of inflation in both the global and local markets, as well as the effects of the Covid-related economic disruptions in the global and local economies in recent years. Hence, the company’s underwriting guidelines were aligned with Standard’s FMV system with the objective of addressing market competition and minimising underinsurance.

Additionally, the clean-up of motorcar accounts with poor loss performance, or the new MALUS table, was strictly implemented across all sales units. Compliance to the risk management division’s (RMD) renewal recommendations, either increased rates or non-renewal, was closely monitored. Other initiatives included restrictions on maximum acceptable age of motorcar vehicles, business review of portfolio accounts and aligning rates according to the company’s risk rates, and the review and non-renewal of non-performing fleet accounts.

On the property portfolio, one of the biggest initiatives of our RMD as part of its responsibility in 2023 was to re-educate our associates about the adequacy of clients’ insurance regarding the basis of the policy sum insured, and then cascade this to our clients to ensure that we are all in agreement in the event of a claim. Additionally, the company took a pro-active stance, releasing a general advisory to all property policy holders on the parametric cost estimates together with the fire insurance FAQs brochure.

By default, property insurance covers are based on sound value where depreciation is computed at the time of loss. Requesting the client to have their asset professionally appraised so that insurance cover is based on replacement cost, thus avoiding depreciation calculations at time of loss, would mean additional cost which clients are generally resistant to. The campaign on the adequacy of sum insured for property accounts is nearing its one-year cycle for branches’ accounts and is being cascaded across all sales units this year.

Further, with the increasing reinsurance costs, the company saw the opportunity of increasing policy rates but not yet enough to fully cover the risks undertaken, albeit higher than the risk rates in the last two years, thus allowing us to pass on to clients the impact of the increased RI cost. Further, a mandatory renewal review, especially for those with incurred losses, was implemented.

Our risk management team, our underwriters and risk engineers all work closely with the clients by doing regular site visits, having sit-down discussions on the updates of business operations, and making sure that all detection and protection systems are in good working condition and adequate for overall operations.

The danger of cyberattacks
The company has vigilantly avoided the danger of cyberattacks, a stark reality in this digital world. Cyberattacks are security incidents that can lead to breaches. At Standard Insurance, our infrastructure and cybersecurity team diligently manages and strengthens the company’s defences. This team implements a robust array of security measures, including endpoint protection, next-generation firewalls at all locations, data encryption, secure virtual private networks for remote workers, data loss prevention within our Google environment, and strict enforcement of security policies to safeguard data across all devices.

The company maintains a secure environment through real-time network monitoring, traffic scanning, and blocking of malicious connections. Regular vulnerability assessments and penetration testing are conducted, resulting in code reviews, server configuration hardening, and the adoption of advanced security technologies; security awareness training is provided to employees to ensure compliance with data privacy laws.

On July 19, a faulty update to CrowdStrike’s Falcon Sensor security software caused global disruption, affecting computers running Microsoft Windows. This was merely a technical glitch, not a cyberattack. This human error impacted 15 percent of our cloud servers. However, as a result of our resilient technology infrastructure, we were able to mitigate the overall impact on our organisation. Our team swiftly responded, implementing immediate remediation for the affected servers while ensuring that other essential systems remained operational. By working closely with our local vendors and continuously monitoring CrowdStrike’s support resources, the issue was resolved within five hours, minimising the disruption compared to the broader effects experienced globally by other organisations.

Standard Insurance does not merely chase after silver linings. It creates its own silver linings amid this unpredictable and evolving market. We believe in leading the way and being industry game changers.

Bridging the gap between tech, finance and people

How have you seen the financial sector evolve in terms of digital transformation in recent years?
One of the most significant changes has been the rise of digital and on-the-go banking, which has introduced innovative solutions like peer-to-peer payments, digital lending and cross-border transactions powered by blockchain technology. We have also seen the integration of artificial intelligence (AI) and machine learning (ML) technologies, supported by cloud computing and big data.

Open banking technology and API connectivity have allowed third-party fintechs to build and become part of a globally interconnected financial ecosystem. Tech giants like Apple and Google have influenced the financial services landscape with the emergence of embedded finance, which now comes built into every device and operating system, blurring the lines between everyday technology and finance.

Can you describe some of the major technological advancements ICS Financial Systems has introduced to the financial sector?
ICSFS has made substantial contributions to the financial sector through its flagship solution, ICS BANKS. Over the past few decades, ICSFS has led the global movement towards Islamic banking, being one of the first banking technology providers to digitalise Sharia-compliant financing and deliver Islamic neobanks. A notable milestone for ICS BANKS solutions is the embedding of blockchain technology into its payment systems, enhancing data exchange and transaction management with increased security and transparency. This was exemplified by the successful implementation of the first cross-border payment in the Middle East based on Oracle blockchain technology, marking the beginning of a new era in global banking.

ICSFS has also modernised core banking systems by incorporating essential services such as real-time processing, automation, advanced data management, and analytics; in addition to a long list of digital services that enables financial services providers to tailor products and reach more customers, significantly enhancing financial inclusion.

How do you envision the role of technology evolving in the financial sector over the next few years? What upcoming innovations are you most excited about?
Technology will reshape everything from customer experiences and customer service to back-end operations. Several key trends and innovations will drive this change, with AI and ML at the forefront. These technologies will become more sophisticated, enabling hyper-personalised financial services, predictive analytics for customer behaviour, and advanced fraud detection. AI-powered virtual assistants will likely manage most customer interactions, offering instant, tailored support as well as improved product reach. We expect AI-driven investment strategies to democratise wealth management by providing low-cost, algorithm-based financial planning.

While blockchain is already being used in cross-border payments, secure transactions, and data exchange, its role is expected to expand, forming the backbone of more decentralised financial ecosystems. Quantum computing, though in its infancy, could revolutionise financial modelling, risk assessment, and cryptography, offering the ability to process vast amounts of data at unprecedented speeds. Meanwhile, with the growing focus on sustainability, financial institutions will leverage advanced technologies to track, measure, and enhance the environmental and social impact of investments.

In what ways do your solutions help banks and financial institutions personalise their customer interactions?
Using machine learning, advanced analytics, and intelligent reporting, ICS BANKS empowers banks to gain valuable insights into customer behaviour, preferences, and financial history. This data-driven approach allows financial service providers to offer bespoke financial products, services, and recommendations that cater to individual customer needs. For instance, banks can suggest tailored loan products, investment opportunities, or savings plans that align with a customer’s financial goals and spending habits. ICS BANKS also facilitates personalised communication through the customer’s preferred channels, such as email, SMS, or mobile apps. This helps build stronger relationships and ensures a more relevant and engaging banking experience.

What are some of the most common challenges banks face when implementing new technology solutions?
Today’s financial ecosystem requires interconnectivity between different financial service providers, fintechs, and regulatory bodies, which dictates new and evolving integration requirements. Banks therefore frequently encounter several common challenges, such as integrating with legacy systems, ensuring data security and regulatory compliance while managing costs at the same time. Many banks still rely on outdated core systems, making it difficult to incorporate modern technologies without disrupting existing operations. ICS BANKS addresses this issue by offering modular, scalable solutions that offer seamless integration via its Open Banking Platform, enabling banks to upgrade specific components without overhauling their entire infrastructure.

To address data security and privacy concerns, our solutions incorporate advanced security features including multi-layered authentication, encryption, and fraud detection, while providing tools to ensure compliance with international financial regulations such as AML and IFRS 9.

Our multi-award-winning and scalable solutions can be tailored to fit any organisation, regardless of size and business module. ICS BANKS includes a complete suite of software solutions related to conventional, Islamic, and digital banking, covering vital banking sectors such as investment banking, microfinance, retail, and corporate banking solutions, to name a few.

Large-scale technology upgrades often require considerable financial investment. ICS BANKS’ modular solutions and different deployment options reduce upfront infrastructure costs and allow banks to scale services based on demand without complexity. This flexible pricing model enables institutions to adopt the technology they need in a cost-effective way.

How can financial institutions improve their technology infrastructure to enhance customer experience?
Adopting cloud-based solutions is a pivotal strategy for financial institutions, providing scalability, faster service deployment, and the capacity to process real-time transactions, all while significantly reducing operational costs.

We expect AI-driven investment strategies to democratise wealth management

Cloud computing not only enables round-the-clock service availability but also offers secure data storage, enhancing both efficiency and customer satisfaction. Robust cybersecurity measures, such as encryption and multi-factor authentication, are essential, especially when adopting cloud-based or AI-driven tools. Additionally, thorough staff training and proactive change management are crucial for ensuring employees can fully leverage these new technologies, resulting in a smoother transition and improved customer service.

How do your solutions help banks and financial institutions manage and leverage customer data while ensuring privacy and security?
To ensure data privacy and security, ICS BANKS integrates multi-layered security mechanisms, including encryption, multi-factor authentication, and role-based access controls. These measures help protect sensitive customer data from unauthorised access and potential cyber threats.

Additionally, the platform’s compliance with international standards and regulations, such as GDPR and IFRS, ensures that data management practices are aligned with global privacy and security requirements. ICS BANKS also offers real-time monitoring and fraud detection capabilities through advanced algorithms, which continuously analyse transactions to identify suspicious activities and mitigate risks.

How do you see the competition from fintech companies and tech start-ups influencing the demand for your technology solutions?
As a comprehensive banking solutions provider, we view fintechs and tech start-ups not as competitors but as partners in creating a reliable, innovative, secure, and diverse financial ecosystem that enhances financial inclusion and customer engagement.

The rise of fintech has undoubtedly transformed the banking technology sector, driving innovation and disruptive growth while reshaping customer expectations and user experience. To maintain our edge in this rapidly evolving market, ICSFS prioritises innovation, flexibility, and customer-centricity. Our solutions facilitate incremental adoption of new technologies without overhauling existing systems or disrupting operations.

Crucially, we build strong partnerships with our clients, providing tailored solutions that address specific business challenges while ensuring regulatory compliance and robust security. Therefore, we look at the rise of fintechs as a growth opportunity for our business as well as for our current and new clients. This is due to the high scalability and modularity of our banking solutions, which allows us to dynamically add new business trends at affordable costs.

How important is collaboration with banks and financial institutions in developing new technology solutions? Can you provide an example of a successful collaboration?
Collaboration with banks and financial institutions is crucial in developing new technology solutions and innovations, as it allows for a deeper understanding of real-world challenges and operational needs. By working closely with financial institutions, technology providers like ICSFS can create tailored solutions that not only address the specific requirements of each institution but also push the boundaries of innovation in the financial sector.

Adopting cloud-based solutions is a pivotal strategy for financial institutions

A prime example of a successful collaboration is ICSFS’s development of a digital Islamic lending platform in partnership with various financial institutions. This platform revolutionised the loan application process by integrating advanced algorithms, real-time data analysis, and automated risk assessment models. By working closely with financial institutions and credit bureaus, ICSFS was able to streamline the entire loan lifecycle – from application to disbursement – allowing for faster approvals, reduced processing times, and enhanced security.

What advice would you give to banks and financial institutions that are looking to improve their technology infrastructure and digital capabilities?
We would suggest adopting a customer-centric, security-focused approach coupled with advanced and flexible technology solutions. One of the first steps is to embrace cloud-based and scalable platforms that provide the flexibility and cost-efficiency necessary to manage growing transaction volumes, swiftly deploy new services, and alleviate the burden of maintaining physical data centres.

Institutions should prioritise an omnichannel experience that allows customers to access services anytime, anywhere, and on any device. This seamless experience can be enabled by advanced technologies such as open API architecture. AI-driven technologies should also be at the core of this transformation, supporting tools like chatbots, virtual assistants, and personalised financial recommendations. Scalable system architectures and Open Banking platforms allow for such additions quickly and hassle-free. As digital capabilities expand, so do the risks of cyber threats and data breaches.

For this reason, robust cybersecurity measures like encryption, multi-factor authentication, and AI-powered fraud detection are essential.

What are your company’s long-term goals for its role in the financial sector’s digital transformation and how will you measure success?
We aim to lead the way in helping banks and financial institutions adopt next-generation technologies to drive operational efficiency, enhance customer experiences, and promote sustainable growth. We will continue to enhance our flagship banking solution, ICS BANKS, by incorporating emerging technologies as they are released. We will measure success through key performance indicators including improved operational efficiency, customer satisfaction, and market expansion. By focusing on continuous innovation, scalability, and customer success, we aim to solidify our position as a leading partner in shaping the future of the financial sector’s digital transformation.

Redefining the Caribbean for the modern traveller

As the luxury travel industry continues to evolve, a shift is taking place that mirrors disruptions seen in sectors like fintech. Just as financial technology companies are transforming everything from payments to wealth management, key players in luxury travel are redefining what high-end experiences mean for today’s affluent travellers. Villa Casablanca Sandy Lane, Barbados, a standout in Caribbean luxury, is at the forefront of this transformation, setting new standards in personalisation, sustainability, and exclusivity. The Villa vision has blended indulgence with sustainability, from solar-powered operations to exclusive, high-end partnerships, setting a new standard for eco-conscious travel in the Caribbean.

Luxe travellers have a growing preference for private and deeply personalised experiences, and luxury brands must adapt to thrive. Several destinations, like Barbados, are well-positioned to create unprecedented opportunities in this new era of luxury travel, and Villa Casablanca is already a well-known leader in the area.

The personal touch
At this Caribbean destination, personalisation is not just a perk – it is the foundation of the guest experience. The villa provides a bespoke service that ensures every detail, from culinary offerings to curated trip planning and island activities. This is a brand that listens to its guests and is consistently setting itself apart in a crowded luxury market. Through exclusive partnerships, such as Alfred Wines, personal sommeliers, and private aviation bookings, they offer bespoke services that elevate the attraction of their large estate. The villa has included offerings such as Romanée-Conti, along with other rare, inaccessible wines, and is continuously exploring new collaborations to further enhance our bespoke luxury services.

Sustainability meets luxury
According to Booking.com’s 2023 Sustainable Travel Report, 73 percent of travellers are more likely to choose accommodations that demonstrate sustainability. Recognising this trend, Villa Casablanca has implemented a range of eco-conscious initiatives that allow guests to indulge in luxury without compromising their environmental values.

Villa Casablanca is committed to reducing its carbon footprint by utilising solar energy, minimising waste, and sourcing local, sustainable products. By focusing on sustainability, the villa allows guests to enjoy the richness of Barbados’ natural beauty while being mindful of their impact on the environment. This alignment with global sustainability trends sets Villa Casablanca apart from other luxury properties, making it a top choice for environmentally conscious travellers.

Pairing cultural immersion
Another significant trend that continues to be in demand, especially post pandemic, are destinations that offer opportunities for meaningful connections with local communities. At Villa Casablanca, our highly trained staff, who are local to Barbados, play a pivotal role in creating an immersive and authentic experience for guests. Their deep connection to the island’s culture ensures that every interaction, from concierge services to curated local experiences, reflects the warmth and hospitality of Barbados.

At this Caribbean destination, personalisation is not just a perk – it is the foundation of the guest experience

The hand-picked team is not only skilled in delivering world-class service but also passionate about sharing the rich history, traditions, and hidden gems of the island. This contributes to a sense of connection, blending local charm, luxury and true authenticity of the Villa experience.

The global luxury travel market continues to grow annually, with a projected CAGR of over eight percent from 2023 to 2030. And with everything from air transport to social development focused on lessening impact, it’s no surprise that the luxury travel industry follows. The growth is propelled by increasing demand of higher levels of sustainability and connectivity which are transforming the Caribbean region.

Within this evolution, Villa Casablanca is at the forefront, catering to a new generation of luxury travellers who seek more than just beautiful views and lavish amenities. For those looking for a meaningful travel experience, Villa Casablanca Sandy Lane Barbados stands as the epitome of modern luxury.

With its forward-thinking approach, the Villa is poised to capitalise on the growth unlocking more opportunities for travellers, and bringing us one step closer to a better future in travel.

A story of customer-centric growth

In the competitive, highly saturated online trading market, we believe that unless you place the customer front and centre, you will simply ‘fade away.’ This is particularly true today, with the emergence of a new generation of retail traders and investors. Defined by their internet-savvy ways and eagerness to ‘shop around,’ you have to work hard to offer them something they can’t get anywhere else. Here at Libertex, we have developed an unrivalled combination of excellent service and an extensive instrument offering, along with industry-leading trading terms. It is all part of our philosophy to offer something more to our clients than just another trading experience – something that really resonates with the younger generation of ethical traders and investors who tend to be more perspicacious.

The Libertex evolution
The European arm of Libertex was formed in 2012 as an offspring to the Libertex Group, which was established back in 1997. It goes without saying that it has drawn expertise from its parent group, backed by a commitment to innovation and customer-centric growth. The industry has changed a great deal since the Libertex Group was founded nearly 30 years ago – and the group has certainly changed with it, undergoing a constant evolution, expansion and enhancement. Yet our core mission remains the same, namely to do our utmost to democratise the financial markets. To offer a glimpse into our beginnings, the Libertex Group started out as a pioneering forex trading platform, making markets accessible to those previously excluded. As the internet grew and cross-border trading became more common, we quickly expanded our offerings to include a wide variety of CFD underlying assets to meet rising demand.

Our core mission remains the same, namely to do our utmost to democratise the financial markets

Another aspect behind our confident expansion is that we embraced regulation early on – viewing it not as a barrier but as an opportunity to differentiate ourselves. Our adoption of CySEC’s rigorous regulatory standards has very much strengthened our business model, providing a level of trust among our customers that many competitors have struggled to achieve. There is no doubt about it – every single Libertex team member is highly valued and instrumental to the company’s success. But one can’t deny that our management is one of our defining strengths. The consistency of Libertex’s leadership team has been a key part of our ability to adapt under pressure, continuing to reach ever-greater heights. Take our CEO Michael Geiger, for example; we have been fortunate to call him a Libertex ‘family member’ for nearly 15 years. Geiger rose in rank from Deputy CFO to CFO, before landing the Executive Vice President position, and, finally, CEO. Having held the top position for nearly a decade since 2015, he has been able to incrementally build and skilfully oversee our rapid growth during this time. When Libertex Group CMO Marios Chailis entered the fold in 2019, Geiger’s strategic vision was complemented perfectly. Chailis’ 20-plus years of strategic marketing and digital acquisition experience has helped realise Libertex’s ambitious plans to become a household name in the online trading space.

Fine-tuned product offering
The Libertex product offering has expanded significantly. Make no mistake – this growth has been far from haphazard; each new addition has been carefully and strategically developed. Following many years of offering CFDs in simple stocks, we saw an opportunity to open up to options, ETFs and indices, as well as crypto, all of which interest those looking for a more appealing investment alternative to saving. Always one to spot areas with growth potential, this is a class of retail traders that has boomed in the post-2008 low-rate environment. Ever attentive to the demands and desires of traders, Libertex has also added hot, in-demand tickers – such as CFDs on Gamestop, Tesla, and Activision Blizzard – as interest piques. Additionally, the last few years have seen Libertex starting to offer investments in real stocks.

Beyond the instruments we provide through our own proprietary app, we also have brilliant integration with MT4 and MT5, as well as powerful news and educational information channels with a demo account that traders can use to practise risk-free. Again, our customer-centric approach is evident in our every step. When developing our app and platforms, user friendliness has always been one of our top priorities, along with security and functionality. Our user response and recognition from the wider industry indicate that we have been successful in this aim. Both MT4 and MT5 are powerful trading platforms boasting a variety of analytical tools. Many seasoned traders have become accustomed to these two platforms, choosing these over the proprietary option – however good that may be. The difference between MT4 and MT5 is minimal at first glance. MT5 offers a number of extra analytical tools along with a calendar view for news events, but it is in the functionality you will notice the distinction. With MT5’s more advanced code, you can run trading bots and even create your own advanced indicators and utility applications. Obviously, this set of features may be overkill for some retail investors, but our aim is to cater to all traders.

Regardless of experience, we are confident that anyone who has tried the Libertex trading app won’t be surprised to learn it has won numerous awards and continues to receive accolades from highly respected publications and awards committees. These include Ultimate Fintech and Forex Report – and of course World Finance and European CEO, among many other renowned award authorities in the finance world.

Confidently navigating the market
As all experienced traders or investors will tell you, the key to cautious activity in the financial markets – whether these are volatile or relatively calm – is diversification, and we are very happy to be offering a multitude of CFD underlying assets to trade as well as real stocks to invest in. Making informed and educated decisions is also of great importance and that is why we also provide a wealth of analytical articles as well as educational material about the importance of stop losses, take profits, and general risk analysis. As a CySEC-regulated broker we are also very upfront about the percentage of losing accounts, the importance of research, and the realistic expectations new entrants should have.

The consistency of Libertex’s leadership team has been a key part of our ability to adapt under pressure

Elsewhere in the business, it is a tremendous honour for us to be an Official Platinum Partner of FC Bayern – a club with remarkable history and prestige. To see this partnership enter its third year is a source of great pride for everyone at Libertex. With much in common, both Libertex and FC Bayern are ambitious organisations with strong determination and perseverance, so we are confident that this collaboration will continue to bring benefits to both parties. We are particularly excited about the increased airtime we have been receiving on the LED advertising boards at the Allianz Arena, which has helped to significantly boost our brand visibility in Germany and globally, especially given FC Bayern’s international reach and participation in major European competitions. In addition, we are thrilled about the extended use of the club’s media channels and the VIP seats and hospitality for our partners and staff.

CSR – the Libertex way
Corporate Social Responsibility is one of the most important themes in the business community today. As a progressive and forward-thinking company, we naturally place CSR and ESG very high on our list of priorities. And while we do of course reflect these qualities in our relationships with our clients and partners – in the form of industry-leading commission structures, enhanced risk warnings, and advanced educational materials for traders and investors, for example – we are also directly involved in charitable initiatives. Our main project, and one that is very close to our hearts, is the Hope for Children CRC Policy Centre. The Cyprus-based organisation promotes children’s rights, prioritising their wellbeing and education while preventing any kind of violence against children.

Since we joined forces with Hope for Children CRC Policy Centre in 2022, we have organised a wide range of activities and initiatives, ranging from monetary donations, fund-raising galas and donations in the shape of cars to support the organisation’s daily operations. We have even helped them renovate its accommodation facilities in Cyprus, allowing it to provide a home for children in genuine need. Our chosen charity is situated in close proximity to our office, meaning we can see the fruits of our labour and how we are helping every day – it is a great feeling to know we are actively contributing to a brighter future.

A new path for Mexico?

It’s time for women,” Claudia Sheinbaum told jubilant crowds at her presidential inauguration in October. “Women have arrived to shape the destiny of our beautiful nation,” she said to thunderous applause. The event marked a historic occasion for Mexico, as the nation’s presidential sash was presented to a woman for the very first time.

After winning a landslide victory in June’s elections, President Sheinbaum has taken office on a wave of public support. An environmental scientist and the former mayor of Mexico City, the newly elected president is something of a trailblazer in Mexican politics. As the first female leader and first Jewish President in over 200 years of Mexican independence, Sheinbaum’s election has already made history. But as she embarks on a six-year presidential term, the world will be waiting to see if she will forge a new political path for Mexico.

Sheinbaum has made it clear that she prioritises the clean energy transition in Mexico

Sheinbaum inherits a highly troubled nation from her predecessor and mentor, Andrés Manuel López Obrador. Mexico is gripped by gang violence, with over 175,000 people murdered and a further 43,000 missing over the last six years. López Obrador – known colloquially as AMLO – pursued a controversial ‘hugs, not bullets’ policy during his time as president, which ultimately proved ineffective in curtailing the nation’s violent drug cartels. After an election campaign marred by violence, confronting Mexico’s dire security situation will be a priority for Sheinbaum. And, along with escalating cartel violence, López Obrador has also passed a shaky economy on to his protégé.

The country’s budget deficit stands at close to six percent of GDP – the highest it has reached since the 1980s. Last year, foreign investment in Mexico fell to an 11-year low, with jitters over security affecting investor confidence. Productivity remains stagnant, and the large informal economy continues to limit the government’s tax base. Amid this challenging fiscal landscape, Sheinbaum may struggle to implement the ambitious social policies that she so successfully campaigned on.

A lasting legacy
While Claudia Sheinbaum’s election came as no great surprise, nobody had expected her victory to be quite so decisive. The climate scientist was elected with nearly 60 percent of the vote – the highest vote percentage in the country’s democratic history. Her party, Morena, now governs 24 of Mexico’s 32 states, and also boasts a large legislative majority. This gives Sheinbaum near-unprecedented power to shape the nation’s future – but the burning question is whether she will break from her predecessor’s policies.

AMLO’s legacy looms large in Mexico. The left-wing politician rose to power in 2018, promising a ‘Fourth Transformation’ for the nation, on par with the war of independence, the Reform War and the Mexican Revolution. As part of this radical transformation, López Obrador pledged to end corruption, reduce violence, grow the Mexican economy and expand social programmes designed to reduce poverty and inequality. By the end of his six-year term, AMLO may have fallen short on a number of his lofty ambitions, but his administration achieved inarguable progress in poverty reduction.

Between 2018 and 2022, more than five million Mexicans were lifted out of poverty, driven largely by significant increases to the minimum wage and direct cash transfers to low-income families. Social spending increased across AMLO’s presidency, with a focus on pension benefits, educational scholarships and financial assistance for vulnerable groups. Many Mexicans have felt the benefit of this expanded social safety net, helping AMLO’s approval ratings to remain consistently high throughout his administration.

A charismatic and well-liked leader, López Obrador was able to forge a bond with many ordinary Mexicans during his time as president. His personalised approach to politics endeared him to his electorate, with millions tuning in to his sprawling daily press conferences each morning. These lengthy news briefings, known as the mañaneras, allowed the former president to speak directly to his citizens, highlighting his government’s key achievements and verbally sparring with members of the press.

Often lasting for up to three hours, the mañaneras became a defining feature of AMLO’s presidency, and reshaped how many Mexicans interact with the news. Even more significantly, the briefings showcased the former leader’s ability to influence the national conversation, using his communication skills and charisma to his advantage.

Despite his failures to tackle corruption and curtail cartel violence, AMLO left office with an approval rating of almost 60 percent, and a legion of loyal supporters. He has insisted that he will retire from political life, and relocate to his family ranch in the southern state of Chiapas. But even if AMLO embraces a peaceful retirement, his legacy will have a lasting impact on Mexican politics. His political protégé Sheinbaum will soon need to decide if she wishes to continue in AMLO’s footsteps, or forge her own path.

Pioneer or ‘puppet’?
On paper, Sheinbaum and her mentor are cut from a rather different cloth. Ideologically, both are left-leaning, and committed to socio-economic justice. But the pair have differing political backgrounds and public personas. A lifelong politician, López Obrador has secured enduring popularity based as much on personality as on policy. The former president also prioritised fossil fuel production during his six-year term, propping up indebted state-owned oil firm Pemex in an effort to achieve a self-sufficient energy supply. In his frequent interactions with the press, AMLO embraced populist rhetoric, attacking the nation’s corrupt ‘elites’ while defending the working class.

Home to over 130 million people, and boasting strong trade ties to the US, Mexico has vast economic potential

Sheinbaum, by contrast, may set a different tone in her presidency. She brings a formal scientific background to Mexico’s top job, and outlined a modern, progressive outlook in her inaugural speech as president. Her career as a climate scientist, meanwhile, sets Sheinbaum at odds with AMLO’s fossil fuel-focused strategy. Although she didn’t campaign on an explicit climate platform, Sheinbaum has made it clear that she prioritises the clean energy transition in Mexico. With her technical background and her reputation for hard work and efficiency, Sheinbaum may adopt a more pragmatic approach to politics than her predecessor.

Sheinbaum now has a tricky line to tread. She has promised some departures from the previous administration, particularly when it comes to energy and the government’s relationship with the private sector. But she has also committed to continuing the model of ‘Mexican Humanism’ set out by her mentor. Sheinbaum’s campaign slogan promised ‘continuity with change,’ but any radical reforms may prove difficult when AMLO casts such a large shadow.

And it is not just AMLO’s lasting legacy that Sheinbaum has to contend with. Before leaving office, López Obrador announced a series of constitutional reforms, which could radically reshape the Mexican judicial system in the years to come. The controversial proposals include introducing direct elections for state, federal and Supreme Court judges, as well as cuts to the overall number of lawmakers. Experts have warned that, if implemented, the proposals could weaken judicial independence and the wider division of powers in Mexico. Sheinbaum has shown no opposition to the proposals brought forward by her predecessor, and the judicial reform received approval in the lower house of Congress in September. The reform will move to the Senate for further debate, where it is expected to pass due to the ruling party’s strong majority. According to human rights advocates, the move marks a concerning erosion of democracy, by all but guaranteeing Morena political control of the judiciary.

Sheinbaum’s support for these controversial proposals suggests that she will remain loyal to AMLO’s political agenda. Critics have cast her as a mere ‘puppet’ of López Obrador, while international markets have baulked at the reforms. The Mexican peso has tumbled against the dollar following the judicial system upheaval, and bond market volatility has increased. The US ambassador to Mexico, Ken Salazar, has been openly critical of the proposed reforms, warning that the direct election of judges constitutes “a major risk to the functioning of Mexico’s democracy.”

As the peso continues to fall against the dollar, Sheinbaum may need to reconsider her public position on these reforms if she is to reassure investors and analysts of her commitment to democratic values.

Balancing the books
Along with grappling with AMLO’s political legacy, Sheinbaum will also need to get to grips with the shaky economy she has inherited. Home to over 130 million people, and boasting strong trade ties to the US, Mexico has vast economic potential. Historically speaking, however, the nation has struggled to tap into these prospects, and has underperformed compared to similar developing nations. This pattern of slow growth and missed opportunities continued under López Obrador, whose business-bashing rhetoric hampered private sector investment in a number of key sectors. What’s more, AMLO’s spending on social programmes has put considerable strain on the government purse strings. The budget deficit now stands at six percent of GDP – the highest rate in three decades. Simply put, the government does not collect enough tax revenues to fund its current level of social investment. Mexico’s large informal economy continues to impact its tax base, with tax revenues amounting to just 17 percent of the nation’s GDP – far below the OECD average of 34 percent of GDP. Almost 60 percent of Mexico’s workforce operates off the books, and tax compliance is minimal at best. Sheinbaum has promised to continue the ambitious social policies of her mentor, but will struggle to finance these legacy programmes without increasing tax collections.

Last year, Mexico officially displaced China to become the US’s top trading partner

Most significantly, she will need to find crucial funds to support health services, which were dramatically underfunded during AMLO’s term. In 2020, the López Obrador administration closed its flagship health insurance programme, Seguro Popular, which had provided medical cover to millions of Mexican citizens. As a result, the number of Mexicans without access to health services more than doubled by 2022 to over 50 million people. Reversing this trend and expanding access to healthcare should be an early priority for the socially conscious Sheinbaum. Indeed, in her first speech as president, Sheinbaum insisted that “health and education are rights of the Mexican people, not privileges.” Sheinbaum’s pledges to increase social spending will have to be financed somehow. But maintaining fiscal responsibility without reforming tax may prove a difficult line to tread.

A creaking giant
Aside from tackling the budget deficit, one of President Sheinbaum’s most pressing economic concerns is the fate of the beleaguered state-owned oil firm Pemex. With debts of over $100bn, Pemex is the world’s most indebted oil company, and has largely relied on government bail-outs to stay afloat. The firm was once a major money-maker for Mexico, providing half of the country’s entire revenue in its heyday. But years of falling crude production, corruption scandals and workforce bloat have left the company drowning in debt. Amid these dire circumstances, López Obrador decided to throw Pemex a lifeline.

In an effort to revive the debt-laden firm, López Obrador slashed its debt burden and channelled government funding into the construction of a new oil refinery in the state of Tabasco. AMLO’s tax cuts and cash injections are thought to have pumped over $70m into the state-owned firm over the course of the last six years, constituting a major burden on state finances. This ambitious rescue package was ultimately in service of AMLO’s lofty goal to make Mexico self-sufficient in fuel production. By recommitting to fossil fuels and providing near-unlimited support to an ailing Pemex, López Obrador effectively slammed the brakes on renewable energy growth.

Unlike her predecessor, President Sheinbaum has shown explicit support for the clean energy transition. During the election campaign, the former climate scientist promised to invest $14bn in renewables, and is seemingly open to working with the private sector to enable the green energy transition. Here again, however, AMLO’s shadow looms large. Her ties to her predecessor have seen Sheinbaum publicly defend the construction of the Dos Bocas refinery, and set a target for Pemex to ramp up its oil production. These decisions may seem in conflict with Sheinbaum’s climate-conscious background, but the new president’s hands are largely tied when it comes to the indebted oil firm. Increasing production and sales at Pemex will reduce the firm’s reliance on state support, but is squarely at odds with a transition to clean energy. And with Pemex’s fortunes so deeply entwined with those of Mexico itself, Sheinbaum simply cannot afford any costly missteps when tackling the firm’s pressing debt burden.

Neighbourly relations
It is not all doom and gloom for the incoming president. There are some bright spots in the Mexican economy – particularly when it comes to the nation’s relationship with its northern neighbour. Last year, Mexico officially displaced China to become the US’s top trading partner, with $798bn of goods passing between the two nations.

Indeed, Mexico is uniquely placed to benefit from escalating US-China tensions, and Sheinbaum would be wise to harness this opportunity while it lasts. Economic relations between the US and China have severely deteriorated under the Trump and Biden administrations, with Chinese exports to the US falling by 21 percent since July 2018. With tariffs on Chinese imports likely to continue under the new US administration, Mexico’s exports boom shows no signs of slowing down.

The nation also stands to gain from the phenomenon of ‘nearshoring.’ The business practice – which sees firms relocate their factories in order to bypass costly tariffs – has become increasingly commonplace in the post-pandemic environment. Given its proximity to the US, Mexico is a prime location for companies looking to nearshore their production lines. In fact, new investments driven by nearshoring could see Mexico add an additional three percent to its GDP over the next five years.

Recent announcements by major industry players have bolstered confidence in the nation’s ability to attract investment. Amazon Web Services has announced that it will invest $5bn to open new data centres in Mexico over the next 15 years, while car-making giant Volkswagen is set to inject a further $1bn into its sprawling Puebla plant. In total, the nation received $36bn in foreign direct investment in 2023 – a boon for the economy, certainly, but perhaps falling short of its full potential.

AMLO’s anti-business rhetoric and underinvestment in water and electricity infrastructure have diminished Mexico’s attractiveness to multi-nationals. Blackouts and water shortages are a major concern for investors looking to establish manufacturing bases in the country, while security threats from organised crime have long impacted Mexico’s competitiveness on the international stage. The US remains the largest investor in Mexico by some margin – spending $13.8bn south of the border in 2023 – but the Latin American nation will need to tackle some deep-set issues if it is to maximise investment from its neighbour.

Unlike her predecessor, President Sheinbaum has shown a willingness to work with the private sector, and a desire to improve investor confidence in Mexico. But her ability to strengthen the bilateral relationship with the US will be largely determined by the behaviour of the unpredictable Donald Trump as he settles into his second term. What’s more, with the US-Mexico-Canada Agreement (USMCA) free trade deal up for renegotiation in 2026, Trump’s return could radically reshape the economic relationship between the two neighbouring countries.

The cartel question
In 2024, one prevailing issue continues to hold Mexico back from achieving its full potential: extreme criminal violence. The country has just experienced the most deadly election campaign in its history, with a number of high-profile assassinations taking place in the lead-up to voting day. According to political consultancy firm Integralia, approximately 200 politicians, candidates and public servants were murdered or threatened ahead of June’s elections, and three further assassinations took place in the days following the vote.

This latest wave of political violence adds to the country’s worsening security crisis. President Sheinbaum has inherited a nation marred by gang warfare and violent criminality. AMLO’s ‘hugs, not bullets’ approach failed to clamp down on cartel violence, with his administration presiding over the bloodiest six-year term in the nation’s modern history. Since 2018, over 30,000 people have lost their lives each year to crime-related violence, while kidnappings and disappearances remain rife. So far, Sheinbaum has largely stuck to AMLO’s political roadmap. But his hands-off security approach has proved ineffective in tackling escalating cartel violence. For the safety and security of her own citizens – and for the sake of her country’s reputation on the world stage – Sheinbaum may need to forge her own path on this issue. She has a track record of combating crime, with the homicide rate plunging by 50 percent during her tenure as mayor of Mexico City.

President Sheinbaum must prioritise a security strategy that bolsters investor confidence and civilian safety

Sheinbaum achieved this impressive result with a combination of targeted strategies, from intelligence sharing with US law enforcement agencies, to boosting police surveillance powers in high-crime areas. There are early signs that she may continue this multifaceted approach to crime reduction in her new role as president. Shortly after taking office, Sheinbaum unveiled a new security strategy, which promises to boost collaboration between law enforcement units, along with creating an enhanced national intelligence agency. This fresh approach to security policy simply cannot come soon enough – a survey published by the national statistics agency shows that over 60 percent of Mexicans consider public safety to be the gravest issue affecting the nation.

For years, Mexico’s struggle with violent crime has harmed its citizens, dampened its economy and deterred investors. With the nation poised to benefit from a once-in-a-generation nearshoring opportunity, President Sheinbaum must prioritise a security strategy that bolsters investor confidence and civilian safety. This window of opportunity will not last forever, and the nation’s new president will need to act swiftly and decisively to unlock the country’s full potential.

If Sheinbaum can seize the initiative and step out from her mentor’s shadow, she may be able to steer Mexico towards a bold new future.

Insurance Awards 2024

According to the 2024 Allianz Global Insurance Report, “the global insurance industry grew by an estimated 7.5 percent in 2023, therefore achieving the fastest growth in almost two decades, since 2006.” Artificial Intelligence is perhaps the greatest potential driver for change in this industry, and with the global insurance market expected to grow by an annual rate of 5.5 percent over the next decade, it has the potential to help reduce protection gaps by improving the availability, affordability and accessibility of insurance. The report goes on to say that global risks, including the growing climate crisis and conflicts in both Ukraine and Palestine, have brought insurability – or the limits of it – sharply into focus. Navigating the complex changes across the globe to balance risk and affordability is a key issue for the winners of the World Finance Insurance awards. This year, we recognise the trailblazers driving the insurance industry forward, showcasing the dedication and creativity that define the profession.

 

Best Life Insurance Companies

Argentina
Sancor Seguros

Australia
TAL

Austria
Vienna Insurance Group

Bahrain
Al Hilal life

Bangladesh
National Life Insurance Company

Belgium
Ethias Insurance

Brazil
Sulamerica Cia Saude

Bulgaria
Tumico

Canada
Canada Life

Caribbean
Sagicor

Chile
SURA

China
China Life Insurance Group

Colombia
Seguros Bolívar

Costa Rica
Pan American Life Insurance

Cyprus
Eurolife

Czech Republic
KB Pojistovna

Denmark
Nordea Life & Pensions

Egypt
Allianz Egypt

Finland
Nordea

France
CNP Assurances

Georgia
Imedi L

Germany
The Talanx Group

Greece
NN Hellas

Honduras
Pan-American Life

Hong Kong
China Life Insurance (Overseas)

Hungary
Groupama Biztosító

India
Max Life Insurance

Indonesia
PT Asuransi Jiwasraya

Italy
Poste Vita

Japan
Nippon Life Insurance Company

Jordan
Arab Orient Insurance Company

Kazakhstan
Halyk Life

Kenya
Britam

Kuwait
GIC

Lebanon
Bancassurance

Luxembourg
Swiss Life

Malaysia
Hong Leong Assurance Berhad

Malta
HSBC Life Assurance Malta

Mexico
New York Life

Myanmar
Prudential Myanmar

Netherlands
Aegon the Netherlands

New Zealand
Asteron Life

Nigeria
Sanlam Life Insurance

Norway
Nordea Liv

Oman
Qatar Insurance Company

Pakistan
State Life Insurance Corporation of

Peru
Pacifico Seguros

Philippines
BPI AIA

Poland
Santander Allianz

Portugal
Ocidental Grupo Ageas

Qatar
Q Life a

Romania
Allianz-Tiria

Saudi Arabia
Tawuniya

Serbia
Generali Osiguranje

Singapore
Singlife with Aviva

South Korea
BNP Paribas Cardif

Spain
Zurich

Sri Lanka
Ceylinco Life Insurance

Sweden
Folks

Switzerland
Swiss Life

Taiwan
Fubon Life Insurance

Thailand
Thai Life Insurance

Turkey
Bereket Sigorta

UAE
Oman Insurance

UK
Aviva

US
MassMutual

Uzbekistan
New Life Insurance

Vietnam
Mirae Asset Prevoir

 

 

Best General Insurance Companies
Argentina
Sancor Seguros

Australia
Insurance Australia Group

Austria
Helvetia Austria

Bahrain
Qatar Insurance Company

Bangladesh
Nitol Insurance

Belgium
AXA

Brazil
Zurich

Bulgaria
Bulstrad Vienna Insurance

Canada
Intact Group

Caribbean
RBC

Chile
ACE Seguros de Vida

China
Ping An P&C Insurance

Colombia
Liberty Seguros

Costa Rica
ASSA Compañía de Seguros

Cyprus
Genikes Insurance

Czech Republic
KB Pojistovna

Denmark
Tryg

Egypt
AL Mohandes Insurance Company

Finland
Fennia Mutual Insurance

France
CNP Assurances

Georgia
Irao

Germany
Allianz

Greece
Interamerican

Honduras
Ficohsa Seguros

Hong Kong
China Taiping Insurance

Hungary
Groupama Biztosító

India
ICICI Lombard

Indonesia
Sinarmas

Italy
UnipolSai

Japan
Mitsui Sumitomo Insurance

Jordan
GIG

Kazakhstan
Nomad Insurance

Kenya
CIC Insurance Group

Kuwait
Qatar Insurance Company

Lebanon
AXA Middle East

Luxembourg
AXA Luxembourg

Malaysia
Generali Malaysia

Malta
GasanMamo Insurance

Mexico
GNP

Myanmar
AYA SOMPO Insurance

Netherlands
Aegon the Netherlands

New Zealand
Tower Insurance

Nigeria
Zenith Insurance

Norway
Tryg

Oman
Qatar Insurance Company

Pakistan
Adamjee Insurance

Peru
Rimac Seguros

Philippines
Standard Insurance

Poland
LINK4 TU

Portugal
Fidrlidade

Qatar
Qatar Insurance Company

Romania
ERGO Group

Saudi Arabia
Tawuniya

Serbia
Generali Osiguranje

Singapore
QBE International

South Korea
Hanwha General Insurance

Spain
SegurCaixa Adeslas

Sri Lanka
Continental Insurance

Sweden
Tryge

Switzerland
Helvetia

Taiwan
ShinKong Insurance Company

Thailand
The Viriyah Insurance

Turkey
Bereket Sigorta

UAE
Qatar Insurance Company

UK
AXA UK

US
State Farm

Uzbekistan
Kafil-Sugurta

Vietnam
BaoViet Insurance

Digital Banking Awards 2024

There has been a continued growth in digital banking in 2024 spurred on by an increased adoption of fintech solutions, AI and machine learning, digital wallets and cryptocurrencies and regulatory changes designed to help enhance consumer protection, data privacy and anti- money laundering measures. There has been a trend not only towards AI-powered hyper-personalisation, but also open banking and embedded finance, allowing third-party developers to build applications and services around financial institutions, fostering greater competition and innovation in financial services. CBDCs have also risen in significance and, according to a study by Juniper Research, “the value of payments via CBDCs (Central Bank Digital Currencies) will reach $213bn annually by 2030; up from just $100m in 2023,” which underlines the enormous growth potential of CBDCs, if government can drive their adoption. Security has also been a significant trend during the year. According to research by McKinsey, countries that successfully introduce secure authentication via digital identity and ID wallets can expect to unlock economic value between three and six percent of GDP by 2030. In this year’s World Finance Digital Banking awards, we highlight those who are transforming traditional banking models through innovation and creativity, setting new benchmarks for excellence in the digital age. We honour the remarkable achievements of individuals and institutions that have embraced technology to enhance customer experiences and drive financial inclusion.

Best Digital Banks
Africa
First National Bank

Asia
Ping An Bank

Europe
Garanti BBVA

Middle East
Commercial Bank

Latin America
Bancolombia

North America
Bank of America

Best Consumer Digital Banks

Bulgaria
Postbank

Colombia
Bancolombia

Costa Rica
BAC Credomatic

France
Revolut

Ghana
Access Bank

Greece
National Bank of Greece

Hong Kong
Standard Chartered

Indonesia
BNI

Kuwait
NBK

Malaysia
Standard Chartered

Mexico
Banorte

Nigeria
Access Bank

Pakistan
HBL

Qatar
Commercial Bank

Saudi Arabia
Saudi National Bank

Singapore
SC Mobile

Turkey
Garanti BBVA

US
Bank of America

 

Best Mobile Banking Apps

Bulgaria
m-Postbank

Colombia
Bancolombia Personas

Costa Rica
Banca Movil BAC

France
Revolut

Ghana
Access Bank

Greece
Next by NBG

Hong Kong
SC Mobile

Indonesia
BNI Mobile Banking

Kuwait
NBK Mobile Banking

Malaysia
SC Mobile Malaysia

Mexico
Banorte Movil

Nigeria
Access More

Pakistan
HBL Mobile

Qatar
CBQ Mobile

Saudi Arabia
SNB Mobile

Singapore
SC Mobile

Turkey
Garanti BBVA Mobile

US
Bank of America Mobile Banking

Wealth Management Awards 2024

The underlying growth trend of the wealth management industry looks set to continue. According to a recent report by PwC, they anticipate that “global Assets under Management (AuM) will almost double in size by 2025, from $84.9trn in 2016, to $111.2trn by 2020, and then again to $145.4trn by 2025.” Other key findings of the report indicate that active management will continue to play an important part and alternative asset classes will experience huge growth, expected to reach 15 percent of global AuM in 2025. As such, asset managers need to organise and innovate if they are to take advantage of this global growth opportunity. This means closely monitoring niche areas and keeping on top of technological advancements when developing active, passive and alternative strategies. The winners of the World Finance Wealth Management awards are those who are playing an active part in the transformation of the industry, examining the developments that are driving huge change and successfully navigating these changes.

 

Best Wealth Management Providers

Argentina
Santander Wealth Management & Insurance

Armenia
Unibank Prive

Australia
Nab Wealth Management

Austria
Schoellerbank Wealth Management

Bahamas
RBC Caribbean

Bahrain
Ahli United Bank

Belgium
BNP Paribas Fortis

Bermuda
Butterfield Bank

Brazil
BTG Pactual

Bulgaria
Compass Invest

Canada
RBC Wealth Management

Chile
BTG Pactual

China
ICBC Private Banking

Colombia
BTG Pactual

Denmark
Nordea Asset & Wealth Management

Estonia
Raison Asset Management

Finland
Nordea Private Banking

France
BNP Paribas Banque Privée

Georgia
TBC Wealth Management

Germany
Deutsche Bank

Greece
Alpha Private Bank

Hong Kong
BNP Paribas Wealth Management

Hungary
OPT Private Banking

Iceland
Islandsbanki Asset Management

India
Kotak Mahindra Bank

Indonesia
Hana Bank

Italy
BNL BNP Paribas

Japan
Sumitomo Mitsui Trust Asset Management

Kuwait
Markaz

Liechtenstein
Kaiser Partner (Best Multi-Client Family Office)

Lithuania
INVL

Luxembourg
Indosuez Wealth Management

Malaysia
Maybank Private Wealth

Mauritius
Stewards Investment Capital

Mexico
Santander Wealth Management

Monaco
Societe Generale

Netherlands
ING Private Banking

New Zealand
ANZ Private

Norway
Nordea Asset & Wealth Management

Oman
Bank Muscat

Philippines
China Bank

Poland
CITI Handlowy

Portugal
Santander Wealth Management & Insurance

Qatar
Dukhan Bank

Singapore
CMBI

South Africa
Investec Wealth and Investment

South Korea
Hana Financial Group

Spain
Santander Wealth Management & Insurance

Sweden
SEB

Switzerland
Pictet

Taiwan
E.SUN Bank

Thailand
Siam Commercial Bank

Turkey
Akbank Private Banking & Wealth Management

UAE
Emirates NBD

UK
Schroders

US
Northern Trust

Vietnam
Genesis Fund Management

Investment Management Awards 2024

According to a report by Deloitte, there is an increasing investor appetite for low-cost funds and this looks set to continue into the new year. AI has been the buzzword across many industries, but the question now is how to effectively harness and scale this technology. The report goes on to say that the investment management industry is looking at “some of their biggest risks in areas such as digital transformation, technological advancements, and cybersecurity.” If 2024 was the year in which firms were testing this emerging tech, 2025 will be about adoption. It will be a year in which investment management firms may face “the steepest risk/reward curve in decades.” With this in mind, we celebrate the winners of this year’s World Finance Investment Management awards, recognising those who have successfully been able to navigate a shifting industry environment characterised by “evolving investor preferences, shrinking profit margins, sustained high interest rates, and escalating regulatory demands.” We shine a spotlight on the leaders and innovators who have not only set the benchmark for excellence but who are also looking at shaping the future of the investment management industry.

 

Best Investment Management Companies

Belgium
KBC Asset Management

Brazil
Itau Asset Management

Chile
BCI Asset Management

Colombia
Campo Capital

Ghana
Stanbic Investment Management

Greece
Piraeus Asset Management

Hong Kong
HSBC Asset Management Hong Kong

Kuwait
Kamco Invest

Malaysia
Maybank Asset Management

Mauritius
Stewards Investment Capital

Mexico
BBVA

Morocco
Wafa Gestion

Pakistan
Al Meezan Investments

Qatar
Qinvest

Saudi Arabia
Alistithmar Capital

Singapore
UOB Asset Management

Thailand
UOB (Thai) Asset Management

Turkey
Ak Asset Management

UAE
SHUAA Capital

Vietnam
VinaCapital

Innovation Awards 2024

It was Steve Jobs who famously said that “innovation is the ability to see change as an opportunity, not a threat.” With that quote in mind, in this year’s World Finance Innovation awards, we celebrate the visionaries and pioneers who are not just visualising opportunity, they are also pushing against the boundaries of what is even possible. We recognise the incredible achievements of individuals and organisations, from across the globe and in differing industries, that have demonstrated creativity, ingenuity, and a commitment to progress in their fields. We highlight those who are transforming ideas into impactful solutions, driving change and setting new standards for excellence. They exemplify the spirit of innovation, showcasing their dedication to improving lives and advancing industries. From groundbreaking fintech solutions to transformative banking practices, these innovators are not only enhancing customer experiences but also setting new standards for efficiency, security, and inclusivity.

Most Innovative Companies (by industry)

AgTech
FarmSense

Apparel
Bamboo Clothing

Auto Insurance Technology
Roadzen

Banking
Banco Azteca

Battery Storage
Antora Energy

Circular Economy
Saathi Pads

Digital Assets
CoinFund & CoinDesk Indices

Digital Health Technology
Neteera Technologies

Electric Vehicles
BYD Company

FoodTech
Amai Proteins

InsurTech
PinPoint

Investment
KBC Asset Management

Payment Solution Technology
TPay

Pensions & Retirement
CommonWealth

Plastic Technology
Green Dot Bioplastic

Trucking Technology
Fleet Advantage

Wastewater Management
Zwitterco

Real Estate Awards 2024

Welcome to the World Finance Real Estate Awards 2024, where we celebrate excellence in the dynamic world of property and development. This year’s awards recognise industry leaders and innovators who are reshaping the global real estate landscape with vision, sustainability, and resilience. Join us as we honour those setting new benchmarks in an ever-evolving market.

World Finance Real Estate Awards 2024

Best Bank for Real Estate
DBS

Real Estate Deal of the Year
Alistithmar Ezdihar Park Fund

Best Real Estate Advisor
Knight Frank

Best Real Estate Developer, Middle East
United Real Estate Company

Best Real Estate Developer, Europe
Unibail-Rodamco- Westfield

Best Real Estate Developer, Asia
CapitaLand

Best Real Estate Developer, Latin America
Corparacion Inmobiliaria Vesta

Green Bond Issue of the Year
CBRE IM Green Bond

Most Sustainable Development of the Year
The Red Sea

Retail Developer of the Year
Unified Real Estate Development

Residential Developer of the Year
Mah Sing Group Berhad

Sustainable Developer of the Year
Diamond Developers

Industrial Developer of the Year
Soilbuild International

Carbon Awards 2024

This year we have witnessed significant technological advancements made in the field of carbon emissions reduction.

The World Finance audience is following the current climate policies, which are estimated to put the world on track for around 2.7 degrees Celsius warming by 2100. If countries achieve their current pledges, this could be reduced to 2.1 degrees Celsius. However, to limit warming to well below 2 degrees Celsius as per the Paris Agreement, more ambitious commitments and policies are needed.

The World Finance Carbon Awards Programme is designed to recognise companies leading the decarbonisation trends, reducing the impact on people and the planet, and introducing innovative and advanced technologies to combat CO2 emissions by capturing, storing, removing, and avoiding them.

The transformative potential of science and technology is helping to drive the emissions reduction efforts, and promises significant advancements in capture, storage, avoidance and environmental sustainability.

For many businesses CO2 reduction is no longer just a process or an addition to the core strategy, but a central tenet; it is a reminder to dig deeper, ask more questions, and continuously strive for ongoing transformation across all business areas.

 

World Finance Carbon Awards 2024
Best Company for Decarbonisation in the Transportation Industry
123Carbon

Best Company for Carbon Reduction in the Hospitality Industry
Accor

Best Company for Carbon Reduction in the Airport Industry
Aeroporti di Roma

Best Energy Attribution Certificates Broker, Europe
AFS Energy

Best Company for Carbon Reduction in the Engineering Industry
Aker Solutions

Best Company for Carbon Reduction in the eCommerce Industry
Alibaba Group

Best Company in the Nature Based Carbon Project Development Industry
Allcot

Best Company for Carbon Reduction in the Sporting Equipment Industry
Amer Sports

Best Energy Attribution Certificates Broker, North America
Amerex

Best Company for Carbon Reduction in the Glass Industry
BA Glass

Best Company for Carbon Reduction in the Chemical Industry
BASF

Best Company for Carbon Reduction in the Mining Industry
BHP

Best Company for Carbon Reduction in the Automotive Industry
BMW Group

Best Company in the High Impact Carbon Project Development Industry
Campo Capital

Best Company for Carbon Reduction in the Real Estate Industry
CapitaLand Group

Best Company for Decarbonisation in the Industrial Sector
Carbon Clean

Best Company for Decarbonisation in the Real Estate Industry
Catalyst

Best Company for Carbon Reduction in the Telecommunication Industry
Chunghwa Telecom

Best Carbon Markets Broker, North America
ClearBlue Markets

Best Public Health Project Developer
Climate Impact Partners

Best APAC Carbon Markets Broker
Climate Impact X

Best Company in the Carbon Removal Technology Industry
Climeworks

Best Company for Decarbonisation in the Logistics Industry
Convoy

Best Energy Attribution Certificates Broker, APAC
CORE Markets

Best Company for Carbon Reduction in the Wine Products Industry
Corticeira Amorim

Best Company for Carbon Reduction in the Transportation Industry
CPKC

Best Company in the Carbon Storage Industry
Cquestra

Best Company for Carbon Reduction in the Logistics Industry
CSX Corporation

Best Company in the Technology Based Carbon Project Development Industry
DevvStream

Best Blue Carbon Project Developer
Ecosecurities

Best Carbon Emissions Trading System Broker, UK
Evolution Markets

Best Company for Carbon Reduction in the Pulp and Paper Industry
INAPA

Best Company for Carbon Reduction in the Healthcare Industry
Johnson & Johnson

Best Company for Decarbonisation in the Aviation Industry
LanzaJet

Best Company for Carbon Reduction in the Shipping Industry
Maersk

Best Company for Carbon Reduction in the Food Industry
Nestlé

Best Company for Carbon Reduction in the Semiconductor Industry
Nordic Semiconductor

Best Company In the Carbon Accounting Industry
Normative

Best Company for Carbon Reduction in the Steel Industry
Nucor Corporation

Best Company for Carbon Reduction in the Spirits Industry
Pernod Ricard

Best Company for Carbon Reduction in the Technology Services Industry
Persistent Systems

Best Company for Decarbonisation in the Agricultural Industry
Poás Bioenergy

Best Company for Carbon Reduction in the Data Centre Industry
QTS Realty Trust

Best Company for Carbon Reduction in the Feminine Hygiene Products Industry
Saathi Pads

Best Company for Carbon Reduction in the Energy Industry
Shell

Best Project for Carbon Reduction in the Livestock Farming Industry
SINGEI Project (by Aurelian Biotech)

Best Company for Decarbonisation in the Steel Industry
Stegra

Best Carbon Emissions Trading System Broker, Europe
STX Group

Best Company in the Carbon Solutions Provider Industry
Tasman Environmental Markets

Best Company for Carbon Reduction in the Packaging Industry
Tetra Pak

Best Biodiversity Project Developer
ValueNature

Best Company for Carbon Reduction in the Low-Cost Airline Industry
WizzAir

Best Carbon Exchange
Xpansiv

Best Company for Carbon Reduction in the Water Industry
Xylem

Tradition to transformation within the luxury market

In 2023, the luxury sector demonstrated robust growth, despite facing global economic complexities, an overall slowdown in consumer demand, and inconsistent performance across different markets. Bain & Company reported a global market value of €1.5trn, with personal luxury goods reaching €362bn – a four percent increase at current exchange rates and eight percent at constant rates. Notably, menswear emerged as a rapidly expanding segment, driven by the demand for high-quality, classic pieces reflecting brand heritage – a trend corroborated by our group’s recent results.

Entering 2024, the luxury sector faced additional hurdles, including adapting to a swiftly changing digital landscape and combating counterfeiting while upholding ethical supply chains. The geopolitical environment, including the Russia-Ukraine war and most recently the Israel-Palestine conflict, has also presented challenges for sector growth. Despite these obstacles, the sector has demonstrated resilience, emphasising its ability to thrive amid volatility. As the year progresses, luxury brands must continue to navigate geo-political and economic challenges, technological shifts, and evolving consumer preferences. This adaptability is essential as brands aim to meet the sophisticated demands of a global consumer base seeking authenticity, sustainability, and exceptional quality.

Navigating new norms
The luxury market is experiencing significant changes in 2024, influenced by economic shifts and an evolving demographic profile. The Knight Frank and Douglas Elliman 2024 Wealth Report highlights a 4.2 percent increase in global ultra-high-net-worth individuals (UHNWIs), with notable growth in North America, the Middle East, and Africa. This surge provides luxury brands with opportunities as $90trn in assets is set to transfer from baby boomers to their children, setting the stage for millennials to become the wealthiest generation ever.

However, capturing this wealth requires more than traditional strategies and this becomes even more imperative in the face of Bain & Company’s prediction that younger generations (Generations Y, Z, and Alpha) will emerge as the predominant consumers of luxury goods, accounting for nearly 85 percent of global purchases by 2030 (see Fig 1).

Today’s affluent consumers, especially millennials and Gen Z, demand authenticity, sustainability, and ethical practices from luxury brands, reshaping the market’s landscape. These consumers are not just looking for prestige but also for a genuine commitment to social values and environmental responsibility.
Sustainability has become a crucial aspect of luxury branding. The younger generation’s environmental concerns are prompting luxury brands to adopt sustainable practices and transparently communicate these efforts, moving sustainability from a trend to a business imperative and an integral part of their global legacy.

Digital transformation is also critical. As wealth mobility and younger consumers’ digital fluency increase, luxury brands must integrate advanced technologies such as AI to enhance online and in-store experiences. AI can enable brands to drive design with data insights, authenticate products, optimise supply chains, and much more. These innovations are not just about keeping pace with technology but are crucial for connecting with a digitally native audience, thereby ensuring that luxury brands remain relevant in an ever-evolving market landscape.

Additionally, according to Bain & Company, the retail landscape is witnessing a remarkable shift towards enhanced in-store experiences. Monobrand stores, in particular, are leading this change. In our group’s experience, personalised clienteling has been instrumental in attracting luxury consumers who are eager to return to face-to-face interactions, thereby demonstrating a preference for a more tailored and intimate shopping experience. This era is about leading change, not just adapting to it. Luxury brands that can effectively harness shifts in wealth demographics, consumer expectations, and technological advancements are set to succeed. The evolving luxury landscape continues to demand a blend of exclusivity, responsibility, innovation, and authenticity, all tailored to meet the diverse needs of a global consumer base, just as it has in the past.

On-trend in China
China has been a reference for luxury goods for decades and the diversity within China’s regions plays a critical role in shaping the luxury market. For example, while mainland China has shown strong performance post-reopening, emerging economic challenges have hinted at potential slowdowns. In contrast, Hainan’s Sanya Haitang Bay is on track to become a new luxury hub, set to transform into a duty-free island by 2025, which could significantly alter the luxury retail landscape.

The retail landscape is witnessing a remarkable shift towards enhanced in-store experiences

Furthermore, Bain & Company forecast that by 2030, Chinese consumers are expected to reclaim their pre-Covid-19 position as the leading nationality for luxury goods, accounting for 35–40 percent of global purchases. Additionally, mainland China is anticipated to surpass the Americas and Europe, becoming the largest luxury market worldwide, representing 24–26 percent of global purchases.

While the luxury sector faces a complex array of challenges in 2024, the opportunities within China’s expanding and evolving market are significant. Brands that can navigate these complexities with strategic agility, a strong digital presence, and a commitment to sustainability are likely to outperform and continue to captivate the sophisticated and increasingly diverse luxury consumer base in China and beyond.

Must-haves in the Middle East
The Middle East is experiencing significant economic growth, driven by government investment of energy sector revenues into new economic areas. This is fostering a notable increase in wealthy families in the region. Projections suggest that by 2027, the number of high-net-worth individuals (HNWI) in the Middle East will increase by 82.4 percent, and UHNWIs by 33 percent, exceeding the global growth rate.

In addition to these trends, the Middle Eastern luxury goods market, primarily driven by the UAE and Saudi Arabia, is expected to double in size from nearly €15bn in 2023 to €30–€35bn by 2030. Saudi Arabia, in particular, is rapidly becoming a major hub for luxury, with Vision 2030 playing a pivotal role in transforming the country into a luxury destination. The country plans to develop nearly 500,000 square metres of luxury commercial real estate in Riyadh alone, including three major shopping malls. This development is aimed at retaining the luxury expenditure of Saudi nationals within the country, which is expected to grow significantly. Additionally, the proposed luxury destination in the Red Sea by Neom is anticipated to bring substantial economic growth to the area.

This burgeoning growth sets the stage for the Middle East to become an increasingly important market for luxury goods, potentially comparable to established markets such as the US, Europe, and China. The emphasis on creating a regional luxury shopping paradise, coupled with massive economic transformation initiatives, positions the Middle East as a vibrant landscape for luxury brands looking to expand their global footprint.

Redefining the industry
In 2024 the luxury sector is on the brink of a significant transformation, offering a wealth of opportunities for forward-thinking brands. To thrive, companies must innovate, evolve, and resonate with the shifting dynamics of the luxury market. The foundation of this transformation lies in understanding and engaging with the new generation of consumers who demand both authenticity and innovation.

Companies must innovate, evolve, and resonate with the shifting dynamics of the luxury market

Over the next decade, the fusion of traditional luxury values with cutting-edge technology will redefine the industry, creating a new era that appeals to a more diverse and sophisticated global audience. Brands that leverage data-driven insights, embrace seamless omni-channel experiences, and expand into emerging markets will be at the forefront of this evolution. Overall, the future of luxury is about more than just quality products; it’s about creating strong long-lasting relationships with consumers and offering them personalised, meaningful experiences that they connect with deeply.