Unifin delivering first class financial services in Latin America

For 25 years, Unifin has been providing its clients with high-quality financial services. By offering a broad spectrum of loan and leasing options, the company has established itself as one of the leading independent companies within Mexico’s financial services sector. Unifin’s rise hasn’t always been plain sailing, however.

Unifin supports good governance practices by having an experienced management team, as well as the mechanisms and structures to support its operation

With the company having only been in existence for a year at the time, the Mexican financial crisis of late 1994 threatened to undermine Unifin’s early successes. With debt spiralling, company founder Rodrigo Lebois Mateos refused to let standards slip, prioritising quality service as a way of surviving in a challenging economic landscape.

While many financial services companies in Mexico declared bankruptcy or ceased to exist altogether, Unifin paid back every penny of its debt, turning adversity into a vital lesson for future success. World Finance spoke to Sergio Camacho, CFO at Unifin, about how the company ensures it delivers excellence at all times, especially when the going gets tough.

Can you outline what you do as a company? 

Unifin is the leading independent leasing company in Latin America. It has three main business lines that operate leasing, factoring, automobile loans and other financing solutions. Our main business is operating leasing for different types of machinery and equipment, transportation vehicles (such as cars and trucks) and other assets for a variety of industries. Through our factoring business, we provide financial and liquidity solutions, purchasing or separating out our clients’ receivables or, when necessary, their suppliers’ receivables. Unifin’s auto loan activities involve loans for the acquisition of new or pre-owned vehicles.

Can you describe Unifin’s structure?
Unifin Financiera has two subsidiaries: Unifin Credit and Unifin Autos. Through Unifin Credit we carry out factoring, as well as auto and other loan operations, while asset purchases and sales occur via Unifin Autos. Unifin Financiera has three main management pillars: business, operations, and administration and finance. We pride ourselves on having high standards of corporate governance, fostering a strong feeling of trust among customers and investors alike, and ensuring that we comply with all the necessary regulations that apply to publicly traded corporations. Unifin also possesses a highly experienced management team with best-in-class processes.

Our board of directors is made up of highly experienced independent members who are part of diverse, well-known companies such as Chevez Ruiz Zamarripa, IXE, KUO, Citibanamex, Deutsche Bank and Promecap. Regarding its corporate governance, Unifin has 10 committees that gather periodically throughout the year. Similarly, the board of directors and our audit and corporate practices committee meet quarterly. The finance and planning, systems (IT), communication and control (anti-money laundering), marketing, and corporate credit committees meet monthly, while the portfolio management team meets weekly. Finally, the two committees that meet most frequently are the electronic credit and credit committees, which meet every 24 hours and twice a week respectively.

In what ways does this structure support good governance?
Unifin’s structure supports good governance because it enables each committee to oversee specific issues and report back its concerns so that no problem goes unattended. One of Unifin’s greatest strengths is its solid corporate governance and its adherence to all the relevant regulations, complying with the high standards issued by the Business Coordinating Council in its Best Practice Code. We support good governance practices by having an experienced management team, as well as having the proper mechanisms and structures to support its operation. These include the adherence to a strict code of ethics (grounded in the corporate values of quality, service, commitment and honesty), which, alongside our regular committee meetings, ensure that all of our employees strive for the highest possible standards in their daily interactions.

What is the composition of the Unifin board and what expertise do its members have?
Unifin acknowledges that strong corporate governance has been a key driver of our success. Unifin’s board of directors consists of 50 percent independent members, which brings impartiality and a freshness that far outweighs any constraints. Our board of directors and management team have broad experience in the financial services industry, having previously held positions with banking institutions, as well as with financial factoring, insurance and other lending firms.

Our board is highly specialised, knowledgeable and with diverse experience as C-level officers. The continuing support of our shareholders has also been a significant contributor to our sustained growth. We believe that our management team, board of directors and controlling shareholders are key differentiating factors for the company, particularly with regard to their knowledge, experience and support.

What measures have been taken to analyse risk and create a corporate strategy?
We have historically issued debt and equity securities through public offerings under the supervision of the Comisión Nacional Bancaria y de Valores (CNBV), Mexico’s banking and securities regulator, which requires us to comply with high standards of corporate governance, mandatory reporting guidelines and other regulations as a publicly traded corporation. Indeed, we have employed PWC as our independent audit firm for many years. We believe this distinguishes us from other non-banking and privately held competitors and creates a high degree of trust among our customers and investors. As mentioned previously, our board of directors currently comprises 50 percent independent members, and we have also established an audit and corporate practices committee that is comprised entirely of independent members.

Our audit and corporate practices committee is responsible for the approval, review and amendment of the general guidelines for our internal controls and audit. Our management is responsible for implementing and monitoring our standards of internal control to ensure the integrity, reliability and timeliness of our financial information. Our operations are supported and regulated by an enterprise resource planning system, which monitors and registers our operating income. Our internal control system is based on the segregation of responsibilities, and its processes are in accordance with our internal policies and applicable law. 
We have an internal audit team, which has developed an operating risk management methodology and framework that allows us to identify, analyse, quantify and prioritise possible loss events. This also allows us to establish the proper actions to mitigate, transfer or assume operating risks, and to monitor and control risk in a standardised manner.

Can you give examples of how you keep up a high level of communication with shareholders, investors and analysts?
We are proud to say that Unifin is a very transparent company. We are proactive communicators that are always open to talking to our investors and stakeholders, and we publish public notices whenever necessary. Since we are a publicly traded company, we are in part supervised by the CNBV, which requires us to comply with high standards of corporate governance and the release of relevant information to the market, as well as many other regulations.

How do you ensure transparency with shareholders?
Unifin strives to ensure communication with all its shareholders, either by being available via telephone, through email, arranging face-to-face meetings, deal and non-deal roadshows, conducting annual shareholder meetings, or sending notices to investors. Through these and other mechanisms, the company ensures that minority shareholders are heard and their concerns and opinions are voiced.

Which committees regulate Unifin and how do they work to ensure its prosperous growth and sound financial health?
In a sense, all committees help with regulatory oversight and ensure the company abides by the highest possible standards in everything that we do. Additionally, Unifin’s Audit and Corporate Practices committee is responsible for the approval, review and amendment of the general guidelines for our internal controls and internal audit. Moreover, to avoid and dissuade any form of bribery or corruption, we have implemented several control processes that begin at the hiring stage to ensure all job candidates comply with our stringent code of ethics.

Regarding anti-money laundering and terrorism financing prevention, we are required to comply with all applicable laws and regulations. These require Unifin and its subsidiaries, among others, to adopt and enforce Know Your Customer’ policies and to report suspicious and large transactions to the relevant authorities. Such regulations have become increasingly complex and detailed over time and require effective control systems and highly qualified personnel for the supervision of and compliance with such rules.

What is your strategy to ensure prosperous growth and financial health in the years ahead?
Unifin excels at being extremely prudent in the underwriting process and, as such, each of our clients receive a detailed and in-depth analysis. This process starts at the prospecting stage and continues through a credit analysis based on Unifin’s robust scorecards. We take into consideration the portfolio management platform and access the client’s electronic information, utilising credit bureaus, legal bureaus, banking references, as well as their SAT (Mexico’s tax administration service) history. The company builds all of its contracts on a robust legal framework and strengthens this further through a legal deposit. All of these approaches, in addition to substantial investments in IT, have helped to ensure Unifin’s robust financial health.

Portugal reaping the rewards of the Golden Visa programme

Portugal is one of the oldest countries in the world, with nearly 900 years of history demonstrating its strong identity and internal cohesion. The country is politically and economically stable and welcomes all nationalities. It is part of the Schengen Area and is one of the safest countries in the world. Its history, culture and beauty, alongside its hospitality, gastronomy and affordable cost of living, are just a few of the country’s main selling points.

The Golden Visa programme has had a huge impact on the Portuguese economy, generating a significant increase in property transactions

Investors are also increasingly keen to explore the benefits that Portugal has to offer. The tourism and start-up scenes are thriving and, as a result, foreign investment is pouring in. The country’s Golden Visa programme has proven particularly attractive to high-end investors, providing the real estate market with a much-needed boost. PTGoldenVisa, winner of the 2017 World Finance award for Best Wealth Management Provider, Portugal, offers a full range of professional services to help its clients during every step of the investment process. World Finance spoke to Tiago Camara, Co-Founder and Partner at PTGoldenVisa about how international investors can take advantage of the many opportunities that Portugal has to offer.

What is the current state of the real estate market in Portugal?
The real estate market in Portugal is providing investors with capital appreciation on their properties of around 10 percent per year. The reasons for this are twofold. First, Portuguese citizens are taking their money out of banks and investing it in real estate, where they are able to generate much more income through rents. Second, foreign investors, driven by programmes like the Golden Visa initiative and the non-habitual residency regime, are also increasing their real estate investments. Portuguese real estate is a safe haven for domestic and foreign investment and there is no evidence to suggest the existence of a property bubble. At the moment, the only issue is that supply can’t keep up with demand.

What impact is the tourism industry having on real estate investments?
Tourism is the main industry in Portugal. In 2016, the Portuguese tourism trade balance was €8.8bn ($10.8bn), having increased by 12.7 percent on the previous year. As a result of this growth, the real estate market is undergoing significant changes, with foreign investment funds buying properties to transform into hotels or apartments. The boom in short-term rentals is bringing new life to historic neighbourhoods, where small investors are buying new properties or renovating old ones. In the major cities, investors are receiving a rental yield above five percent annually.

What effect has the Golden Visa programme had on real estate investments?
The Golden Visa programme has had a huge impact on the Portuguese economy, generating a significant increase in property transactions. So far, €3.5bn ($4.32bn) has been injected through the Golden Visa programme, with 95 percent of this investment in real estate. Last year, around 30 percent of all real estate transactions made by foreign investors were done so with the objective of getting a residence permit card.

Could you explain the typical profile of a Golden Visa investor?
Our clients are high-net-worth individuals, non-European and, more often than not, expat business owners who are currently living in the Middle East or Asia and are not willing to relocate. As investors, they are interested in acquiring secondary citizenship in order to be able to choose where they live and access different business markets without having to apply for visas. Being able to provide a better quality of life for their families and, if necessary, reach a safe haven in times of political instability is also important.

Why is there such a big demand for Portuguese investment funds from overseas investors?
The recent changes to the Portuguese Golden Visa programme allow clients to qualify for a residence permit card by making a minimum investment of €350,000 ($432,124) in a Portuguese investment fund, which is fully regulated by the Portuguese stock exchange market and audited by third-party companies. This option comes free of taxes and is focused on bottom line investment and high returns.

PTGoldenVisa is currently working on the implementation of the first investment fund in Portugal to qualify for the Golden Visa: the Safe Investment Fund (SIF). The SIF Portugal is centred on two strategic focal points: investment in real estate to sell on, and investment for the purpose of renting out. The investment period is seven years, it is custom designed to meet the Golden Visa requirements, and it should generate over six percent return per year. Considering that the overall market has an annual growth rate of more than 10 percent, this fund takes a conservative but reliable approach to investment.

The changing face of trading

Trading is a profession with a long history, but modern technology has caused it to experience profound changes. This is particularly the case when it comes to day trading, which has seen a significant demographic shift.

Recent has shown that 18-to-34-year-olds now account for 65 percent of all online traders in the UK, a figure that has increased year-on-year since 2015

Recent research from BrokerNotes has shown that 18-to-34-year-olds now account for 65 percent of all online traders in the UK, a figure that has increased year-on-year since 2015. At the same time, the proportion of traders over the age of 45 has dropped, marking a clear shift towards a younger demographic.

Another interesting shift is that women are gradually becoming better represented in the industry, with statistics showing that one in 10 of all traders are female. This change cannot come fast enough, especially considering recent research by behavioural economists, who have found that men’s hyperactive trading makes them statistically inferior traders to women.

To discover more about the transformation, World Finance talked to Ricardo Evangelista, International Desk Manager at ActivTrades, a leading online broker providing trading services in forex, contracts for difference and spread betting.

65%

Percentage of UK online traders aged 18 to 34

75%

Percentage of traders aged 18 to 34 who trade cryptocurrencies

What key factors are driving this change?
For one, some brokers have been actively targeting a younger audience. But analysts have also attributed the age shift to the emergence of cryptocurrencies, which has been a major talking point in recent years. In response to their rising popularity, brokers have introduced a range of new currencies to the market, such as bitcoin and Ethereum. This appeals to a younger audience, especially when you consider that some 75 percent of traders aged between 18 and 34 years old are said to trade cryptocurrencies. There are also technological changes to consider. Advances in digital communications and mobile devices have radically altered the trading landscape, making trading far more accessible and enabling traders to open a position at any time – even when they are on the move. Notably, mobile trading makes up almost 60 percent of all transactions.

What has been your experience of this change at ActivTrades?
ActivTrades offers informative educational resources to clients with varying experience and understanding of the financial industry, from beginners to professionals. This in itself is notable given that, in the past, most traders had advanced knowledge of the industry.

The demographic shift is also something that we have seen clearly at ActivTrades. We have responded to the shift by introducing a wider range of products to match the interests of the new day trader demographic. These are traders who are drawn to investments like cryptocurrencies and cash indices.

ActivTrades has also utilised technological advancements to ensure it offers products and services that complement its clients’ everyday lives. Useful extras such as its mobile and tablet trading app allow clients to place trades on the go.

What does this mean for the industry more generally?
A shift towards younger and less advanced traders has prompted changes in the regulatory landscape, with regulations providing enhanced safeguards to protect retail traders. ActivTrades offers a negative balance policy, which credits client accounts back to a zero balance if their account goes into negative as a result of trading, along with additional insurance up to £1m ($1.4m).

The Financial Services Compensation Scheme is a fund of last resort for customers of UK-authorised financial services firms, which provides protection for when an authorised investment firm is unable to pay claims against it.

These assurances have empowered individuals and made them feel safer while trading. What’s more, demo accounts give clients the opportunity to get accustomed to the platform, products and requirements, without making an investment of their own.

Do you see the demographic continuing to change as time goes on? In 10 years’ time, what changes can we anticipate?
It is difficult to predict exactly how it will play out, but the data mentioned previously would suggest that the shift could continue to some degree.

What is ActivTrades’ stance on the European Securities and Markets Authority changes that are due to come into force?
It is our stance at ActivTrades that any changes that promote customer experience, education and protection are positive. However, our latest research tells us that the majority of our clients are well aware of their actions. Therefore, some of them are starting to consider these decisions as an intrusion or a limitation to their freedom of investing in financial markets. Ultimately, the worst thing would be if the new regulations drove customers away to less-regulated markets.

Some argue that regulatory changes will stem industry growth. Do you share this view?
An increase in regulatory guidelines will improve the reputation of the industry, if anything. ActivTrades expects to see its own growth continue, due to the exceptional support and products we offer globally.

A bespoke vehicle for private banking success

Established in 1946, Mediobanca has been delivering specialised services in the fields of financial advice and asset management for more than 70 years. Despite its long-established history, the bank has never been afraid of change. In 2003, it underwent a significant evolution programme, transforming from an equity holding company to a diversified banking group, covering corporate and investment banking, consumer banking, wealth management and principal investing. With a business model that focuses on specialised banking businesses and solid capital ratios, the bank continues to go from strength to strength.

A bespoke philosophy
On December 1, 2017, Mediobanca bolstered its suite of wealth management services by launching Mediobanca Private Banking, a new brand that caters for high-net-worth individuals. The launch has put the finishing touches to Mediobanca’s coverage at the top end of the market, which is managed outside of Italy by Compagnie Monégasque de Banque and by Spafid in fiduciary services. Mediobanca Private Banking provides us with the opportunity to develop a unique service in private and investment banking, effectively making our strong corporate expertise available for the benefit of our clients.

Mediobanca Private Banking currently consists of 90 bankers and an extensive geographical footprint across the whole of Italy. Private banking in Italy still has substantial room for growth in terms of potential clients, as well as the quality and range of services offered. The aim of Mediobanca Private Banking is to become the Italian private investment bank of choice, particularly among entrepreneurial clients. In order to achieve this, we are currently developing all possible synergies with the group’s corporate and investment banking division. We can therefore ensure our clients can benefit from Mediobanca’s expertise in M&A advice, alongside its debt and equity capital markets services. Essentially, Mediobanca Private Banking has become the first joint private and investment bank in the Italian market.

Made in Italy
The group’s intention is to apply Mediobanca’s historical founding values in wealth management to the world of private banking. This includes a combination of innovation and tradition, along with a long-term vision and bespoke solutions to meet clients’ specific requirements. With this in mind, Mediobanca Private Banking has developed a unique philosophy, assisting entrepreneurs through the many synergies to be found between the group’s divisions, from managing personal needs to corporate and real estate services. As for the specific private banking business, solutions range from asset management and alternative investments to private equity, real estate products and club dealings.

For the latter in particular, Mediobanca Private Banking recently launched its Equity Partners Investment Club project, a deal in which Mediobanca participates as a sponsor, along with some of the bank’s most prominent clients. The aim of the project is to invest in medium-sized enterprises, primarily those associated with the ‘made in Italy’ brand that are valued between €200m ($244m) and €300m ($367m).

In this first phase, the project involves selecting five or six outstanding Italian companies for investment, all of which harbour the possibility of acquiring either minority or controlling interests. For each deal, a commitment in the region of €80m ($98m) to €100m ($122m) is expected, of which Mediobanca will contribute 20 percent via the Equity Partners Investment Club. Mediobanca’s entrepreneurial clients, who are completely free in terms of which deals they choose to invest in, will cover the remaining 80 percent.

Implementing the club approach
Through this project, Mediobanca Private Banking has embraced the ‘club deal’ approach to investment, not only from a financial point of view, but also from the perspective of sharing knowledge. This should appeal to those investors who find it more interesting to put money into an entrepreneurial story through a sort of private club, rather than investing only in financial products. On the other side of the coin, this platform suits medium-sized ventures that are not often covered by the private equity world, but are looking for capital in order to expand beyond the realm of SMEs.

For the Mediobanca Group, the Equity Partners Investment Club is the first initiative to emerge as a genuine alternative to private equity funds. Over the next few years, the group aims to accelerate its strategic restructuring in order to turn Mediobanca into an institution that creates long-term value. To achieve this goal, we will continue our commitment to responsible investing and sustainable businesses practices.

Jordan Islamic Bank leading the way in sustainable finance

Some banks have been meeting high standards for many years. Established in 1978, Jordan Islamic Bank (JIB) is recognised to be a pioneer, both locally and globally, as a financial institution that is critically aware of the impact it can have on society.

Over the years, JIB has focused increasingly on incorporating sustainability into its operations, resulting in numerous achievements.

Responsible returns
One such accomplishment transpired last year, when JIB signed an agreement to establish a new renewable power station to provide clean electricity to its branches. The project will see the installation and connection of a solar cell system that will provide 85 percent of the electricity needed to power the bank’s offices in Jordan. Musa Shihadeh, CEO and General Manager at JIB, said this plan embodies the bank’s focus on sustainability. He explained: “JIB will also obtain licences to establish another power generation station to cover the electric power consumption of branches and offices in the northern governorates. Work is in progress to open this station in 2018.”

Jordan Islamic Bank is recognised, both locally and globally, as a financial institution that is critically aware of the impact it can have on society

Somewhat surprisingly, these projects have not come at the cost of profit. JIB recently reported its 2017 financial results, which included a before-tax profit of $114.2m and after-tax profit of $76.4m. The bank’s revenues reached $310m, while profits from joint investment, before distribution of profit to account holders and shareholders, were $270m. The results are a sign that JIB’s way of doing business is paying off both socially and financially.

Shihadeh said JIB’s operations focus on three main commitments: to embody the values of Sharia law in its dealings; to serve the interests of all stakeholders; and to offer the latest innovations in banking products and technologies. The fulfilment of these missions has made JIB a global leader in its field. Shihadeh told World Finance: “JIB has 300 banking arrangements with foreign international banks all over the world that accept our terms, such as including no interest in any transactions. JIB is the third-largest bank in Jordan in terms of total assets, and first in terms of Islamic banks.” The bank has experienced significant success: between 2012 and 2016, it achieved the highest return on shareholders’ equity among all of Jordan’s banks.

Underpinning all of this is the role social responsibility plays in JIB’s products and services. As one of the leading banks in Jordan in terms of social responsibility and Islamic banking, Shihadeh said ensuring JIB is equipped with a thorough corporate governance structure is a high priority: “There is a social responsibility committee formed by the board of directors, and another one at the executive management level. This is in affirmation of our bank’s attention to social affairs.” The bank’s efforts can also be seen in its certifications. JIB recently obtained ISO 26000, which is based on the International Organisation for Standardisation’s guidelines for social responsibility in the Middle East and North Africa. Furthermore, JIB was awarded the Social Responsibility and Environment 2017 award from the General Council for Islamic Banks and Financial Institutions (CIBAFI) at their inaugural awards ceremony.

Small changes, big impact
The bank’s environmental contributions don’t end with the installation of solar panels. For instance, JIB has replaced the lights in its offices with energy-saving LED units, which reduce electricity consumption on a yearly basis by some 35 percent. JIB has also installed a variable refrigerant flow air conditioning system in its offices, which annually uses 25 percent less electricity when compared with other air conditioning systems.

While such changes make a big difference, Shihadeh said JIB is expanding its priorities beyond the environment, as per the bank’s 2017 social responsibility plan. “JIB will continue financing the health and education sectors with low rates, as well as making investments and donations. We are also keen to create new job opportunities through the continued support of small, medium and micro-sized start-ups by providing finance from the bank, or through agreements which are signed with the Central Bank of Jordan.”

Another area in which JIB would like to play a significant role is the alleviation of poverty through financial inclusion. Shihadeh explained that this has become one of the main priorities of the bank’s long-term plans. “JIB’s plan has three goals: providing access to financial services; encouraging the use of financial services; and ensuring that these financial services are of the highest quality.”

Providing easy-to-use, accessible and functional financial products to those that don’t already use them is a goal that JIB sees as attainable, Shihadeh said. “JIB is strongly committed to achieving these goals. This includes strengthening the geographical spread of financial institutions to make them more accessible, and also taking advantage of technological developments to make accessing finance easier. Ensuring that the products developed meet the needs of everyone in society is also a must. While challenging, an environment that supports companies of all sizes is possible through a lot of hard work.”

This goal has informed JIB’s development of new financial products, which must be clearly explained while also ensuring that consumer protection regulations are in place to guarantee the fair and transparent treatment of customers.

Shihadeh said there have been many specific projects JIB has undertaken to further financial accessibility. “JIB arranged a workshop for a group of our customers from the SME sector to explain the special banking services they would find convenient. JIB was also a sponsor for a training course on the requirements people with disabilities have to access banking services.”

JIB has also circulated information to the members of the Jordan Chamber of Industry and Commerce that outlines the latest banking products and the new agreement JIB has with the Central Bank of Jordan, which provides finance on very concessional terms. Shihadeh has also published several articles regarding financial inclusion in ABJ Magazine, a magazine published by the Association of Banks in Jordan, to explain the possibilities available to young people and women who open a bank account.

A leader in products
While social responsibility is commendable, for a bank to be truly successful it needs to focus on its technical capacity as well. Fortunately, JIB is also a leader in this regard and has been able to make significant accomplishments while adopting new systems. “JIB is committed to introducing new technologies and products yearly to achieve the satisfaction of the customers,” Shihadeh said.

The recent services JIB has added reflect the bank’s goal of being equipped for the modern financial landscape. It has launched a new mobile application that allows customers to see the balances of special accounts, the latest transactions of every account, request statements, make transfers between accounts, and see current foreign exchange rates. “We have also issued new cards, which have been equipped with the latest security and anti-fraud features,” Shihadeh told World Finance. “In addition, JIB’s ATMs now feature instant cash deposits and invoice payment capabilities, and we are also deploying new measures to combat money laundering schemes.”

“These are just some of the ways we try to improve the lives of people in Jordan. We are also committed to strengthening Islamic values in business transactions and tying together the themes of social unity, compassion and solidarity. These goals are obvious in all of JIB’s activities,” Shihadeh explained.

There are opportunities for further growth in the renewable energy finance sector too, particularly as more companies and local citizens wish to install renewable energy infrastructure in their buildings and homes. In fact, JIB has already financed many renewable energy projects for local companies, such as the Solar Cell Power Generation Project of the Islamic Charity Centre in the form of Istisna’a. JIB also plans on issuing and trading in Islamic sukuk bonds, while continuing to develop new products for the banking market as they obtain Sharia approval.

The world is continuing to develop and change as a more sustainable future comes to fruition. The gradual development of financial tools to fund this future is ongoing, with JIB set to continue to play an important role in this story thanks to its commitment to a vision of a better future.

CapitaLand inspiring technology-fuelled revolution in Asia’s supermalls

The US retail sector is licking its wounds from one of the worst years on record, with 2017 marking a series of retail bankruptcies and shop closures, Toys “R” Us and Macy’s among them. Yet, as the rise of e-commerce triggers an existential crisis for the US shopping mall, the fate of the Chinese mall is moving entirely in the opposite direction.

There is a shift in consumer behaviour in China, as well as Asia more broadly, which has seen the retail sector being driven by fast-growing consumption

World Finance spoke to Lim Ming Yan – President and Group CEO of CapitaLand Group, one of Asia’s largest real estate companies. Headquartered and listed in Singapore, the company owns and manages a network of over 80 malls in Singapore, China, India, Japan, and Malaysia, and is continually on the lookout for more retail investment and management opportunities. Last year, CapitaLand opened a record 1 million square metres of retail space across eight developments in Asia – its largest retail space offering in a single year. Of these, six are retail components of large-scale integrated developments in fast-growing Chinese cities, namely Shenzhen, Shanghai, Hangzhou, Suzhou and Wuhan.

Instead of predicting the downfall of the mall, Lim has faith in the idea that this is a key moment for malls to be reinvented in a more modern way.

He said: “Brick and mortar retailers have realised the need to accept the advances of technology and e-commerce in the way they do business. It is not a question of whether it is online or offline, but rather how the online and offline channels complement each other. Malls need to reinvent themselves by offering unique services that cannot be delivered online. Malls in top tier cities have started to evolve to provide a blend of lifestyle and digital experience for shoppers and there is also an increasing trend of adopting omni-channel retail strategies to help retailers to achieve further growth.”

Fuelled by growth
Lim’s confidence is based on a simultaneous shift in consumer behaviour in China, as well as Asia more broadly, which has seen the retail sector being driven by fast-growing consumption. “In the recent update from the China Statistics Bureau, the contribution of consumer spending to economic growth has been increasing; consumption contributed 58.8 percent of the growth in 2017. This bodes well for the retail industry,” he explained.

Asked why this was such an exciting time for malls in China, Lim responded: “Over the past few years, China’s disposable income per capita growth has been on an upwards-trend. The trend in Tier 1 and 2 cities has been stronger than before and personal consumption levels have also risen in these cities. Many global luxury brands have narrowed their price gaps across countries, and overseas brands consider China as one of the top choices in Asia for expansion. These trends coupled with the consistent growth in disposable income will continue to drive retail sales growth in these cities.”

Consumption in China is not only booming, it is also taking on new forms. Lim described how CapitaLand’s strategy is mindful of how malls must react to the key shifts in consumer spending that are taking place. “Chinese consumers are shifting their spending patterns towards more discretionary items like healthcare, travel, education and entertainment. There is also more awareness about healthy living as the population in China ages, with expenditure on healthcare and fitness expected to be on the rise.”

In order to serve this growing market, CapitaLand’s malls in China have been increasing the number of tenants in the lifestyle sectors such as food and drink, education, entertainment, healthcare and health fitness services. “Products such as fashion and electronic gadgets are easily available online, but lifestyle experiences cannot be replicated through the internet. Hence the market for shopping malls will be moving towards providing new and enticing physical experiences for the shoppers,” Lim explained.

Suzhou Center Mall in China is an example of this strategy. Part of a mega integrated development with a retail gross floor area of 300,000 square metres, it is the largest mall in Suzhou city and in CapitaLand’s portfolio. Housing over 600 tenants, including leisure and recreational offerings such as an ice rink and a children’s theme park, and complemented by a wide collection of public spaces and gardens, the mall recorded a shopper traffic that matched the size of Suzhou city’s population of 10 million in just over two months from its opening. This is equivalent to every citizen in Suzhou visiting the mall at least once.

Hot on the heels of its record mall openings, CapitaLand is gearing up for future growth by proactively reconstituting its portfolio. In January 2018, the company announced plans to divest 20 non-core retail assets, mostly in third-tier Chinese cities. Adopting a “core city cluster, dominant assets” strategy, the company plans to continue investing in dominant assets in core Chinese city clusters where it already enjoys a competitive advantage, allowing CapitaLand to better optimise its resource allocation to build meaningful scale in these core city clusters.

Lim added: “Our growing track record has enabled CapitaLand to progressively embark on bigger and more sophisticated projects in prime locations of top-tier cities, which offer higher returns on our investments. CapitaLand’s competitive advantage in integrated developments, which harnesses the group’s multi-sectoral expertise, acts as a key differentiator to enhance the resilience of our shopping mall business.”

Redefining malls in Asia
It is in reaction to such fundamental trends in shoppers’ behaviour that modern Asian malls are being redesigned, with new malls increasingly oriented towards lifestyle and entertainment offerings. One of the most important trends is the way in which malls are merging the offline and online experience for shoppers.

Outlining his vision of where malls are headed, Lim said: “Shoppers will be able to use their mobile devices to navigate, source for deals and pay for their purchases. In addition, interactive touchscreens may do more than just providing general information to shoppers. Instead, they will offer products and services available in the mall that are specific to the individual shopper. Shoppers may also be able to virtually try on certain products online, such as clothes and makeup, before proceeding to the physical stores.”

Malls will also be looking to capture shoppers’ imaginations through experiences, providing a wide variety of unique offerings such as indoor entertainment and lifestyle services. “We have outdoor activities, such as rock climbing, taking place inside malls and we expect this to continue into the future. Shoppers can enjoy outdoor activities in the comfort of a secure indoor environment.” Besides bringing the outdoors inside, another key trend on the rise is the popularity of workshops being conducted by retailers to teach people about their products and services.

Integrating offline and online
Driven by their vision of the future of Asia’s shopping malls, CapitaLand is enhancing the retail experience for the modern shopper. “We introduced the Click-and-Collect concept in our Singapore malls, whereby shoppers can do online shopping at our CapitaLand official store on Lazada.sg, and subsequently try on and collect the products at our Click-and-Collect lounges in the malls across Singapore,” Lim explained. “If they are not satisfied with the products, they can make arrangements for exchange on the spot. We are also encouraging online retailers to open their physical shops in our malls. They can have smaller spaces as they do not need to display all their products, and their online shoppers can come and try their products before finalising the purchases,” Lim explained.

Specific to CapitaLand malls, shoppers can access concierge services on the CapitaStar app, which is a CapitaLand rewards programme. For instance, they can grab a ride, book a restaurant or redeem recommended deals, all through intuitive interfaces on their smartphones. Shoppers are rewarded with ‘STAR$’, the membership points of the CapitaStar programme, when they shop at a CapitaLand mall and after they have scanned their shopping receipts using the CapitaStar app. In Asia, CapitaStar has close to five million members, of whom about four million are in China. “Shoppers like the convenience of accessing the services they need on the go. We have also recently signed a memorandum of understanding with China UnionPay to launch cashless payment in China through CapitaStar. We expect this trend of where shoppers move seamlessly between online and offline to impact how malls in the future are designed and managed,” said Lim.

The integrated mall lifestyle
The change in the nature of the mall towards an experience facilitator is also fuelling a parallel trend. “Shopping malls will increasingly become social spaces where shoppers seek experiences beyond traditional shopping. Shoppers appreciate well-designed public spaces to socialise as their personal living spaces become smaller in many cities. Due to changing demographics, increasing urbanisation and changes in China’s one-child policy, people need more services like healthcare and education. There is also a growing trend for mixed-use developments that enable people to live, work and play in one central location. In other words, malls will increasingly become the physical space for people to congregate,” Lim noted.

This provides an excellent opportunity for CapitaLand, whose real estate expertise stretches across malls, serviced residences, commercial spaces and residential developments. The company has leveraged this experience to create a ‘city within a city’. Being a part of integrated developments enables these malls to tap into ready catchments of residents, working professionals and travellers who live, work and play all in one location.

For instance, CapitaLand’s Raffles City integrated developments are designed to be futuristic urban hubs located within business or cultural districts in global gateway cities. One example is the ‘Raffles City’ of Hangzhou in China, which is directly connected to the subway, and comprises a shopping mall, a Grade A office tower, an Ascott serviced residence, a hotel and numerous apartments. Each Raffles City development varies in composition, but they are consistent in offering quality finishes and facilities. At the forefront of transforming the built environment through their master planning and design capabilities, CapitaLand’s developments create a glimpse into a future where urban life has been reinvented through the smart use of technology and social space.

KIB harnessing innovation to improve the customer experience

As with many nations in the Gulf region, a dramatic push towards economic diversification has remained a key focus for governmental organisations and businesses in Kuwait. The necessity of such an overhaul became all too apparent following the fall in oil prices since 2014 (see Fig 1). Since then, Kuwait’s banking industry, its strongest non-oil sector, has developed and grown to become a frontrunner for the entire region.

To keep up with the market, banks must be dynamic, adapting in real time to meet the demands of their increasingly tech-savvy clientele

In large part, this is due to the sector’s digital transformation – a conscious move on the part of financial institutions to meet the evolving needs of a tech-savvy society. Indeed, given that – according to the UN Development Fund – over 70 percent of Kuwait’s total population is under 35 years of age, acting fast on digital trends is a must. Consequently, the level of digital progress seen in the sector has been nothing short of remarkable. From biometric security systems to efficient e-payment systems and intelligent teller machines, the latest innovations in finance are being utilised to provide a supremely fast, easy and intuitive service to customers across the country.

One bank that has this mission at its core is Kuwait International Bank (KIB). Headquartered in Kuwait City, the country’s capital, KIB is constantly introducing new technologies to its systems and processes in a bid to improve the service given to its customer base. To find out more about the bank’s digital strategy, World Finance spoke to James Eugene Galligan, General Manager of the Retail Banking Department at Kuwait International Bank.

How has KIB introduced alternative banking channels over the years?
Amid the technological changes taking the industry by storm, KIB is striving to position itself at the forefront of banking technology in the region. We have been actively working to remain ahead of the curve by deploying services across digital channels, both online and mobile, which are designed to enhance and streamline the virtual banking experience we offer.

This all comes as part of a comprehensive and long-term programme that is aimed at transforming the way KIB engages with customers across every touch point and communication channel. The goal is to not only offer pioneering solutions with advanced technical capabilities, but to also provide the latest digital solutions that are user-friendly and easily accessible at all times.

Recently, one of the most important milestones under the umbrella of our digital revolution has been the inauguration of the region’s first-of-its-kind multichannel contact centre. This strategic move seeks to completely revolutionise the KIB customer experience and improve service levels. Operating around the clock, the centre includes an interactive voice response (IVR) portal, and offers centralised monitoring, queuing, routing and reporting solutions. Last year also saw us launch our innovative visual IVR service, which provides customers access to most of our services via a visual interface, rather than just a voice-activated self-service interface, thereby enabling us to offer a better self-service call experience.

Technology is being introduced at a rapid pace. How can established banks keep up?
The rapid pace of technological advancement is not unique to the banking industry, as we can see how digitalisation has affected industries and sectors all around the world. Nevertheless, as with any change, this technological shift presents risks, as well as an abundance of opportunities. Most banks have already recognised the rapid growth of mobile technology and the consumer dependence that stems from it, and have therefore shifted their focus to expanding and enhancing digital and mobile channels.

To keep up with the ever-changing state of the market, banks must be dynamic and flexible, adapting in real-time to meet the needs of their sensitive, demanding and increasingly tech-savvy clientele. The reality is that customers are no longer satisfied with a ‘traditional’ banking experience, and banks need to think well beyond the branch when it comes to their customer experience.

Today, we can see banks around the region investing heavily in technology, as many have expanded their presence across all channels – including SMS, mobile websites and mobile banking apps. More integration of online and mobile channels can now be seen throughout the industry, as financial institutions work towards cross-platform solutions and a multichannel customer experience. This integrated approach must also be coupled with a tailored user experience in order to leverage technology to its fullest capability and offer customers a complete virtual banking experience.

How are traditional banks coping with competition from fintech start-ups?
In recent decades, the march of technological progress has significantly impacted many industries. Technological advancements are beginning to undermine, and even disrupt, the nature of traditional banking methods and structures. This is due to depositors, borrowers, investors and businesses being increasingly offered more direct, immediate and cheaper access through fintech services.

On the surface, fintech providers seem to offer consumer services that go beyond traditional banks, bypassing the middleman to offer more attractive services and a better online experience. Their surge in popularity presents banks with a number of challenges, driving traditional players to re-evaluate their strategies and embrace innovation in order to compete.

As consumer preferences move towards more direct channels, traditional banks must adapt by providing customers with a simpler and faster customer experience. Swept up in the fintech momentum, banks are introducing new innovative products, while managing the new digital risks that innovation introduces. This growing competition from fintech companies has propelled traditional banks towards providing more digital banking solutions through a diverse number of channels. Going one step further, traditional banks – although relatively slow to adapt – are making great strides in operations, culture and other facets of the industry, by increasing their total IT spend and investing heavily in digital banking.

How can digital banking channels enhance the customer experience?
As banks move towards employing more and more digital banking channels, many transactional services have now become easily accessible online and through mobile apps. Customers no longer have to wait in long lines, and can now access banking services at their own convenience. Digital banking platforms are currently in place for the majority of banks, thereby enhancing the delivery of key services that suit customers’ busy, fast-paced lifestyles.

Based on segmentation insights, banks can deliver a better digital experience, strengthen their customer relationships, grow their customer base and
even lower costs

Banks can also leverage data from digital banking platforms to build a better customer relationship through data analytics, which help banks identify their diverse financial needs in order to craft tailored solutions for them. Based on segmentation insights, banks can deliver a better digital experience, strengthen their customer relationships, grow their customer base and even lower costs.

Furthermore, banks have now begun to fully utilise social media platforms as a customer service tool, providing customers with the necessary channel to voice their needs and concerns. This improves the overall customer experience by transforming the way in which banks communicate with their customers.

Going forward, we can see several major trends that can create both challenges and new opportunities for banks. There will be a shift from digital quantity to digital quality, which means banks will need to focus on improving the usability of existing digital offerings. Finally, organisations must be fully prepared to deliver an excellent customer experience across new channels to create a seamless multichannel experience.

Do new technologies like mobile and online banking create new regulatory or security challenges?
The advance of new technology has inevitably initiated a rise in security and ethical risks. Banks have also become aware of new regulations associated with digital banking technology, as they store sensitive customer data. Banks must therefore ensure their information security is constantly updated to prevent any compromise and avoid potential legal risks. Accordingly, these security risks have driven banks towards installing secure, high-quality information security systems and methodologies to safeguard customer data.

What is KIB’s strategy concerning innovative new services? How does it choose which banking channels need to be improved?
KIB uses a wide range of techniques to collect, process and analyse data to deliver significant enhancements across all areas of retail banking and focus further on becoming more customer-centric. Ultimately, this means that we can deliver more bespoke products and tools to our customers.

Technological advancements are beginning to undermine, and even disrupt, the nature of traditional banking methods and structures

In today’s world, data reigns supreme, giving banks the opportunity to differentiate themselves from other players in a highly competitive market by introducing targeted, tailored banking products and services. KIB’s strategy is to never remain stagnant amid these technological changes and shifts in consumer preferences. For that reason, the bank is looking to invest more in the latest technology and security features that allow for a better understanding of its customer base.

With more than 40 years of experience, what has changed in the industry and which values have remained important?
The banking industry has changed significantly over the past four decades, to say the least. Today, banks are facing irreversible changes across the areas of technology, customer behaviour and regulations. Technological shifts create new segments of customer utility, which in turn fuels further investment in technology.

Additionally, regulatory changes have driven more service and structural innovations, whereas shifting consumer expectations have pushed for more innovation in the customer experience. Today, banks are also focusing on raising awareness of social issues and concerns, alongside introducing innovative products and services.

However, with all these changes happening in the industry, customers remain at the heart of the business. Banks whose strategies remain customer-centric have proven to be more successful, as they operate in service of their customer base and continuously strive to meet their ever-changing expectations.

In what ways are international partnerships important for KIB to develop its banking services?
KIB is determined to position itself as a regional leader in the Islamic banking industry, and one thing is certain: partnerships are crucial to this. Partnerships have paved the way for the exchange of ideas, expertise and capabilities through collaborative advantage.

In this global economy, well-developed collaborations have proved to be extremely fruitful, and are of the utmost importance in achieving significant competitive advantage. We are therefore able to offer our customers a full range of innovative banking services.

Islamic finance has grown hugely in recent times. How important is technological innovation to keep this going?
The Islamic finance industry’s growth has been spearheaded by innovative product and service developments, transforming the way banking services and financial products are offered. Banks nowadays are required to provide banking services using e-channels – and Sharia-compliant banks are no exception. Technological innovation has enabled Islamic banks – which, by their very nature, are very different from traditional banks in approach and model – to customise their offerings and meet the extremely specific needs of Islamic finance.

For Islamic banking to reach its full potential, it must ensure that it invests in technology in order to keep pace with an increasingly competitive market. In light of this, Islamic banks can leverage the power of technology to address all issues and challenges they face within the banking industry.

Does Kuwait International Bank have any plans for the future in this area?
The ingenuity and creativity that we continue to see from fintech firms – particularly in the area of product development – are starting to have a real impact on how organisations do business. With the surge of new technologies embedded in their day-to-day lives, customer expectations are also increasingly rising in line with the superior customer experiences and products that are currently being offered in the market.

In order to be a sustainable and successful business, our challenge is to continually deliver innovative Sharia-compliant solutions that meet these changing needs, leveraging emerging delivery channels to reaffirm the bank’s relevance in customers’ lives. Our goal is to expand our digital and mobile solutions and channels, but to also remain user-friendly in order to deliver the ultimate customer experience.

In addition, we must partner with fintech firms – a journey we have already started – and utilise both their innovative strategies and digital capabilities to reaffirm our key role in defining the future of the digital banking ecosystem, both locally and regionally.

Moreover, we have developed a strategic plan that aims to deliver a new, customer-centric banking experience. By becoming an insight-driven business, we will be able to use data for all of our decision-making and to ensure pricing strategies meet the needs of individual customers’ needs, while also recognising further
areas for growth.

Another core component of this strategy includes changes to our organisational structure and the pool of skills and talents required from our team. As part of these changes, customer-centric design and innovation, without compromising regulatory requirements, will become critical to our business strategy going forward.

By incorporating more digital solutions, we will drive the bank towards becoming a more customer-centric business, delivering greater value to customers and remaining an indispensable element to their everyday lives.

The insignificance of significance

Everyone wants to feel that their work has contributed something – that they added some order to a seemingly random world, or that their significance in the scheme of things is more than zero. In economics, and science in general, this measure of success is captured by the idea of statistical significance.

Suppose, for example, that a scientist has a theory that coffee causes a particular type of cancer because some data shows incidences of the disease rising with coffee consumption. Is the finding – and by implication, the scientist’s work – significant, or could the effect be down to chance alone?

Or suppose a pharmaceutical company is developing a new drug for heart disease. Human trials appear to show that the drug reduces mortality. But again, how can you tell whether the improvement is due to the drug, or the particular mix of patients used in the trial?

The trouble with significance
In 1925, Ronald Fisher suggested a standard way of answering this question: establish whether the data could reasonably have happened by chance, a test he called the ‘null hypothesis’. If not, the result is announced to be ‘significant’. The usual threshold for significance is that there is no more than a five percent chance of getting the results observed, or even more extreme results, if it is assumed they are due to random effects.

This sounds reasonable, and has the advantage of being easy to compute, which is perhaps why statistical significance has been adopted as the default test in most fields of science, including economics, to the point where it has become a kind of proxy for relevance or importance. Economists Deirdre McCloskey and Stephen Ziliak addressed this in their book, The Cult of Statistical Significance: “In economics departments, almost all of the teachers of probability, statistics and econometrics claim that statistical significance is the same thing as scientific significance.”

However, there is something a little confusing about this approach; it says that a theory is likely to be true if adopting the opposite of the theory – the null hypothesis – would mean the data is unlikely. (If you had to read that a few times to get it straight, that’s how I felt when I wrote it.) But we are not asking whether the data is unlikely (whatever that means) – we are asking whether a theory is true. And they aren’t the same thing.

For example, suppose you develop some strange symptom, go on the internet and discover that said symptom is associated with a rare but highly virulent disease. Does that mean you only have a week to live? No. For one thing, it may be associated with a number of less worrying things, and because that disease is rare it is probably rather low on the list of possible causes. In other words, probability of the data (i.e. the symptom) given the theory (i.e. that you have the disease) is not the same as probability of the theory given the data.

The approach therefore pushes us to seek out anomalous findings, instead of treating them as anomalous. For example, suppose we have lots of data and, after extensive testing of various theories, we discover one that passes the five percent significance test. Is it really 95 percent likely to be true? Not necessarily, because if we are trying out lots of ideas then it is likely that we will find one that matches purely by chance.

Now, there are ways of working around this within the framework of standard statistics. Unfortunately, the problem gets glossed over in the vast majority of textbooks and articles – especially, it seems, in the social sciences. And the effect is magnified by publication bias. The way to get work published is to find interesting, significant results – there is no mileage in saying that no pattern exists – so there is a tendency to try out multiple theories until one works for the particular data set. This is why, according to a number of studies, much scientific work proves impossible to replicate. The media jumps on exciting results, only to refute them when a new study is published. Given the amount of time and money spent on research, this represents what scientist Robert Matthews calls a “scandal of stunning proportions” in his book Chancing It: The Laws of Chance – And What They Mean For You.

Subjective opinions
Fortunately, there exists an alternative approach, known as ‘Bayesian statistics’, which has been around for some 200 years. Instead of starting with the assumption that data is random and then looking for deviations, Bayesians start with a model, but view it as inherently uncertain and flexible, and adjust it as new data either corroborates or undermines it. They interpret probabilities not as expected frequencies of observations, but as degrees of belief. The Bayesian approach is easy to understand because, instead of weird significance tests on null hypotheses, it just tries to estimate the probability that a model (i.e. the thing we want to know) is right, given the complete context. But it is harder to calculate for two reasons.

One is that, because it sees new data as updating our confidence in a theory, it asks that we supply some prior estimate of that confidence. This may be highly subjective, which is frowned upon in respectable scientific circles – although the problem goes away as more data comes in and the prior becomes more informed.

Another problem is that the approach does not treat the theory as given, which means that we may have to evaluate probabilities over whole families of theories, or at least a range of parameter values. However, this is less of an issue today since simulations can be performed automatically using fast computers and specialised software.

Perhaps the biggest impediment – and the reason the approach is still controversial after two centuries – is that when results are passed through the Bayesian filter, they often just don’t seem all that significant. But while that may be bad for publications and media stories, it is surely good for science.

Fubon Life ensuring happier lives in challenging times

With many countries in the world facing a future in which a greater percentage of the population is elderly, the life insurance industry is presented with an opportunity to make a significant impact. In 2017, statistics released by Taiwan’s Ministry of the Interior showed that the nation’s Ageing Index, which is the number of people aged over 65 for every 100 young people, surpassed 100 for the first time. This figure is a year-on-year increase of 6.68 percent, a significant growth rate not seen in many other places. This trend is only expected to continue, with estimates indicating that Taiwan’s elderly demographic will grow to 20 percent of the population by the year 2026.

Taiwan’s elderly population will grow to 20 percent by 2026. this will affect every business and service in the nation

Accompanying this significant demographic shift will be a substantial change in demand for the specific services and needs required by the elderly. In some form or another, this will affect every business and service in the nation, necessitating the reassessment of many priorities to overcome the challenges this brings.

As one of Taiwan’s largest and most decorated insurers, Fubon Life is uniquely in touch with the people that will be impacted the most, and is equipped to face these challenges head-on with a positive attitude. Informing its actions will be Fubon Life’s long history of success. The lessons learnt during the recent past will allow Fubon Life to provide an unprecedented level of service.

Reaping the rewards
In 2017, Fubon Life not only continued to scale new heights in profitability with its solid business strategy, but also further fulfilled its commitment to contribute to improving Taiwan’s society. In terms of the demographic changes currently occurring in Taiwan, Fubon Life has been paying special attention to the care of the region’s elderly population. The company has been considering this issue when deciding where to make charity contributions, with the end goal of creating healthier and happier lives for the general public.

Fubon Life’s realisation of sustainable business development and corporate social responsibility programmes has also been recognised by several renowned professional institutions, both at home and abroad. In addition to being recognised as the Best Life Insurance Company in Taiwan by World Finance magazine for the sixth time and winning in the social charity development category in the 2017 Asian CSR Awards, Fubon Life has also been recognised by CommonWealth Magazine as the number one company in the life insurance category of the 2017 Golden Service survey. The company also won the categories of best brand awareness, best tied agents, best claim service and most recommended in the sixth Insurance Quality Awards. Furthermore, for eight years in a row, the company has been the most desired employer for Taiwanese college graduates who majored in finance or insurance.

Preparing for a bright future
Looking ahead to the rest of 2018, Fubon Life will continue to build the organisation and its talent, strengthen its existing distribution channels and develop insurance products that complement the company’s many strengths. Fubon will also explore new target audiences and optimise client services by leveraging digital technology. Fubon Life also intends to offer clients a more comprehensive experience and protection, as well as lead the company’s employees towards new heights for the business.

To maintain its lead in the market, Fubon Life will continue to aggressively recruit talented young individuals to join the company’s sales team. To help them get up to speed as soon as possible, Fubon Life provides training through an online learning platform. The company also provides agents with a comprehensive career blueprint, and encourages them to start developing their own sales organisation. Fubon also facilitates the promotion of executives at all levels to bring momentum to the organisation. The company regularly hosts a variety of training sessions and lectures in order for people to share their successful experiences. This helps guide employees towards a path that allows them to realise their dreams and goals.

In addition, Fubon has launched the No Boundary programme to encourage the company’s agents to return to their hometowns and contribute to local communities. This allows agents to make a positive contribution to where they grew up, while also allowing clients living in rural areas to enjoy the same level of service as those living in cities. Fubon is also continuing its Friendly Good Neighbour programme, which encourages employees to find charitable organisations in their local area, and then provides them with the resources to contribute to them. With Fubon’s coverage extending to remote locations, the business has the capacity to make a multitude of positive differences on a tremendously broad scale.

In 2018, Fubon Life will strengthen existing distribution channels and continue to develop insurance products that complement the characteristics of each. For example, in the area of online insurance policy application, Fubon Life will continue its development of a new e-commerce service model to fulfil client’s demands for a fast and convenient insurance policy application service. The company will also try to partner with third-party e-commerce platforms to increase awareness of the online service.

Online service is not enough, though, and Fubon will also support this online application process with traditional channels of customer service. This will create synergy and improve customer satisfaction throughout the process, while also streamlining many parts of a customer’s application. In terms of offshore insurance units, in addition to strengthening the partnerships that already exist, Fubon Life will further develop overseas distribution channels and explore opportunities to expand into the Chinese market. The company is looking at the best-selling insurance policies abroad to inform the design of its own innovative policies. All of these efforts aim to improve Fubon Life’s competitiveness in the overseas market, with the ultimate goal of becoming the top insurance brand for Chinese customers globally.

Inspiring positive change
Fubon Life aims to offer its clients an efficient, considerate and proactive service by leveraging digital technology. Fubon leads the industry through the introduction of its ‘video survival investigation’ service to accelerate the underwriting process and enhance operational efficiency. The service can also significantly reduce the policyholder’s waiting time while still protecting their rights and benefits. Fubon also recently launched the ‘video claim application service’ to help clients complete the claim application process. This allows a claim to be submitted on a mobile device within just five minutes. Clients can even receive payment on the same day the claim application is submitted, which also reduces the time required for paperwork to be completed.

In addition, Fubon Life will focus on big data and artificial intelligence (AI) as its fintech development targets for 2018. Innovative services in development include a system that will combine and review all insurance policy portfolio information to inform product recommendations, and the application of an AI-powered syntax analysis, image recognition and voice recognition system to a number of services. Fubon Life will incorporate a client’s insurance policy data and analyse demand across a number of different stages to provide clients with a visualised policy review report. The company will then leverage AI technology to provide product recommendations and offer a one-stop shopping experience through its diversified distribution channels.

Adapting to a shifting landscape
Looking at Taiwan’s changing demographics, Fubon Life is aware of the role it can play in supporting the ever-increasing elderly population. As a life insurance provider, Fubon has the expertise and access to provide services to the elderly where they are most needed. This need is most clear among those suffering from dementia, which Fubon has responded to with the Silver Light Service programme. In this project, Fubon Life has partnered with the Federation for the Welfare of the Elderly to train the company’s agents on the best methods and practices required to meet the needs of elderly people with dementia. This has effectively turned the company’s 400 sales offices into service centres for dementia patients, making Fubon the private enterprise with the highest number of dementia service hubs in Taiwan.

This is by no means the end of Fubon’s efforts to promote greater health and inclusion among Taiwan’s elderly population. The company gave out 1,000 smart bracelets in 2017 to help prevent elderly people from getting lost. Fubon Life also actively raised money to support elderly people’s quality of life, with the distribution of LOVE-memory piggy banks. The money raised was presented to the Federation for the Welfare of the Elderly and will assist elderly people who live alone. Fubon Life has also been using its successful financial position and extensive resources to support active lifestyles among the elderly, sponsoring walking events, basketball tournaments and supporting the purchase of healthy lunches for those who cannot provide one for themselves. Based on the success of these programmes, in 2018 Fubon will roll out even more ambitious schemes to further benefit Taiwan’s elderly population.

Building on the achievements of the previous years, Fubon Life is enthusiastic to meet the opportunities and challenges that 2018 will undoubtedly present. The company will build on its history of success to build an even better tomorrow.

The multifarious benefits of a diverse boardroom

In the modern business world, organisations have to constantly adapt in order to achieve sustainable growth. In recent decades, this adjustment has taken the form of recruitment, with institutions in both the public and private sectors seeking to diversify their workforces. And yet, while some companies preach the importance of diversity in the workplace, many fail to fully embrace it, simply fulfilling quotas with little regard for the benefits different perspectives provide at board level.

Diversity in the boardroom is not simply a game of numbers or ratios, but rather a way of making boards function more efficiently and effectively

Studies have shown that diversity, whether in the management team or the boardroom, adds value to an organisation. In fact, a Forbes report entitled Global Diversity and Inclusion: Fostering Innovation Through a Diverse Workforce identified diversity and inclusion as key drivers of internal innovation and business growth – something no company can hope to succeed without.

According to McKinsey & Company, companies with diverse executive boards also enjoy significantly higher earnings and returns on equity than those favouring a single demographic. Evidently, a diverse board is better positioned to understand its customer base and the business environment in which it operates.

Finding the skills balance
Most companies’ customers are not homogeneous – at least 50 percent are female and, in most cases, do not have similar backgrounds. It therefore makes little sense that those with the most power and influence in an organisation share exactly the same skill sets and experience as one another. Although gender is often the factor most associated with workplace diversity, it is important that organisations appreciate the backgrounds, experiences and perspectives of all staff members. Whether it relates to age, expertise, gender, experience or nationality, a boardroom willing to embrace different points of view will have a better chance of thinking creatively, fostering growth and meeting the business demands of the 21st century.

One of the key considerations often overlooked by organisations appointing new board members is the need to accommodate a variety of specialised skills, with listed companies regularly filling their management bodies with the most financially proficient individuals. Of course, it is important to have board members that understand financial statements and adequately monitor internal financial controls in the context of the appropriate sector. But given the increasingly digital environment most businesses operate in, having a technology expert on the board could be the decision that proves most strategically advantageous for a company in the long term.

Technological advancements, cybersecurity concerns and changing regulatory requirements have made tech literacy a prerequisite of any future success. As such, technology and information are assets that should be governed in a way that supports the organisation in setting and achieving its strategic objectives. In order to appropriately take charge of this responsibility, boards need to have a keen insight into the IT department, thereby further emphasising the necessity for specialised skills. Another way to enrich the skill set of a boardroom would be to have a specialist in human capital management present. Most organisations argue their workforce is their most valuable asset, yet very few boards have an individual with expertise in this area.

Rethinking the recruitment approach
Diversity in the boardroom should not be an empty slogan adopted to comply with regulations or best practices. It is not simply a game of numbers or ratios, but rather a way of making boards function more efficiently and effectively. A board’s oversight responsibilities include recognising and assessing significant opportunities and risks, counselling strategic decisions and assessing the performance of the CEO. In order to effectively manage these functions, a board must be comprised of individuals that are experienced, responsible and collaborative. Further, it must foster an environment in which opposing opinions are welcome, decisions can be challenged and trust is implicit.

As James Surowiecki, an American journalist and the author of The Wisdom of Crowds, said: “Diversity and independence are important because the best collective decisions are the product of disagreement and contest, not consensus or compromise.” Independent thought is necessary for engendering innovation, growth and, most importantly, good decision-making. The ability to effectively question and challenge management, therefore, should be considered as a leading principle of corporate governance.

Despite this, an Institute of Directors report entitled Diversity in the Boardroom found most board members were recruited on the back of a non-formal recommendation. In fact, a significant number of the respondents explained that they were directly approached by the board or a member of the board about the position, while 67 percent knew up to three or more of their fellow board members before joining. This proportion rose to 71 percent in the financial services sector. Worryingly, female respondents didn’t share the same experience.

Boards are often described as being ‘male, pale and stale’, so looking to those with different perspectives is a way of constantly challenging and critically reassessing the status quo. The European Confederation of Directors’ Associations recognises the involvement of independent non-executive directors on the board as a key step in the governance evolution of a company. Independent directors bring a balanced perspective to the boardroom by assessing matters in a more objective fashion. With this in mind, it is of great importance that the composition of a board is examined annually to determine whether homogeneity might lead to groupthink, which inevitably inhibits new and progressive ideas.

Deloitte’s 2014 Board Practices Report: Perspectives from the Boardroom found only marginal evidence of age diversity in boardrooms, with so-called ‘younger directors’ often aged well into their 50s. But younger executives are now making the move into the boardroom, much to the benefit of those employing them. While older directors provide a wealth of knowledge gained through experience, younger directors contribute a fresh perspective and a new set of skills fit for the modern world: an attribute that should not be underestimated.

Adapting to change
A board built on a handful of relationships has the inherent risk of insularity, with homogeneity often acting as a hindrance in an increasingly dynamic environment. Traditionally, boards have recruited from a handful of C-suite executives, but companies are now realising that it is the breadth of perspective, not the mere inclusion of diverse traits, that benefits the organisation. Looking to business unit heads, regional leaders, academics, entrepreneurs, government leaders and other executives can create a wider, more diverse pool, bringing interesting and insightful perspectives to the boardroom.

Unfortunately, opportunities are still limited in many organisations around the world. Findings suggest the majority of boards still lack a comprehensive process for making changes to the composition of the board. It appears the principal reason for recent or pending changes is the retirement or resignation of existing directors, rather than the result of any sort of review process. In order to avoid this kind of stagnation, organisations should ensure they introduce a robust diversity policy, one that caters to all aspects of diversity and allows appointments to be made on merit, not as a result of positive discrimination. That said, it may be necessary – at first, at least – to set a target for female and ethnic representation, as cronyism often blinds board members to the merits of those with different backgrounds or views. Once the benefits of diversity have manifested, however, appointments can be made on ability – and less emphasis can be placed on fulfilling quotas.

At Bank of Cyprus, we have embraced diversity and all the benefits that come with it. We make appointments based on merit and constantly aim to identify members of diverse backgrounds who can bring new skills to the board. Further, we aim to achieve 40 percent female representation by 2020. Our board members are a mix of ages and professions, with a fairly even balance of international and local members. We have also widened our pool of candidates through the use of recruitment agencies, ensuring we uphold the best governance practices and continue to identify the best talent in the future.

As a result, Bank of Cyprus is the only financial institution in Cyprus that fully complies with both the Code of Corporate Governance set out by the Cyprus Stock Exchange and the corresponding code set out by the Financial Reporting Council in the UK. A further 18 authorities from four separate jurisdictions (Cyprus, Ireland, the UK and the EU) also regulate the bank. Through this high level of commitment to best practices and corporate governance, Bank of Cyprus has continued to set industry standards at home and abroad.

Promoting diversity within a corporate world

April 2018 saw the deadline for the new gender pay reporting regulations pass, and it is clear that there is still some way to go before there is pay parity between the genders. In 2010, the European Commission officially named gender balance as a priority on its political agenda. Yet, eight years on, it is questionable whether this is a reality in the UK’s financial sector. Meanwhile, the Financial Conduct Authority has recently called on the sector to work harder to address issues around diversity and misconduct. How is the sector responding to the growing focus by regulators, government and the media on the wide spectrum of issues related to gender?

At a macro level, international regulatory and government bodies have been attempting to create equal opportunities and minimise the number of women out of work

Does the gender pay gap reveal all?
Those working in financial services, particularly women, have long suspected a wage gap between the genders. The recent UK gender pay reports, however, have quantified this suspicion. In January this year, the Financial Times reported that financial services stood second only to construction as the sectors reporting the largest pay gaps, based on those companies that had published figures to date. Alongside the UK’s legislative efforts, Germany has similarly introduced schemes to promote transparency in wage structures. However, the results demonstrate that while sentiment may have changed and some legislative efforts been made, the reality is still far from ideal. Beyond the UK, only 25 percent of board members of the largest publicly listed companies in the EU are women. This does, however, mark a significant increase from 11.9 percent in 2010. In fact, France is the only country within the EU that has over 40 percent of women on boards. It seems women in business across the world are less likely to reach senior positions, which partly amounts for the increasingly reported pay gap.

What can be done to promote diversity in a corporate world?
Senior business executives must stimulate change through leading by example. As specialist recruiters to the sector, we at ea Change Group aim to model best practice and focus on the candidates with the best skill sets and potential to perform in roles, rather than allowing unconscious bias to creep in. An approach we recently took when engaging with a financial institution regarding equality was to analyse their advertising campaigns, which highlighted an alarming lack of diversity. Conducting an external image audit allows an organisation to identify the misalignment between the diverse professional environment they are striving for and the image they are presenting to the public, and consequently realign their external image to mirror their commitment to a diverse workplace.

At a macro level, international regulatory and government bodies have been attempting to create equal opportunities and minimise the number of women out of work, with schemes such as the EU’s package of policies that promote a work-life balance for parents. Countries such as Malta and Denmark are adopting incentive programs to encourage fathers to use parental leave schemes. These legislative efforts can, however, only go so far. Diversity must be created and supported from within each organisation.

Stepping forward with communication
Recent momentum demonstrates that cultures that inhibit diversity are being proactively tackled. The #MeToo movement and UK’s gender pay gap reporting requirements have brought sexual harassment and wage inequality into the media and regulatory spotlight. To be most effective, though, change must be driven from the bottom up. We have seen the most successful results for creating a diverse workplace come from organisations that communicate their targets, objectives and vision effectively. Where firms have a clear vision of the kind of workplace they want to be, and communicate that successfully –  both internally and to external consultants – measures like gender quotas and reporting targets become less necessary and change naturally follows.

A look to the future: leading by example
In my experience, the majority of individuals working in the sector are respectful of their peers and are focused on the job. Change is happening, and we know that diversity in business is a recipe for commercial success: the sector is moving in the right direction. Taking stock of the last few years within the financial services sector, it is clear that successful organisations will capitalise on the current momentum to secure fairer, more diverse workplaces, seek to drive change from within and lead by example.

Makkas Winery reviving Cyprus’ fine wine traditions

Cyprus is one of the oldest wine-producing countries in the world. So old, in fact, that recent archaeological research has shown that the island has been producing wine for more than 5,500 years. Indeed, many ancient and mythological instruments refer to Cypriot wines – especially with regards to Nama wine, otherwise known as Commandaria. It is also said that Nama was used in ceremonies worshipping the goddess Aphrodite.

Cypriot wines can proudly stand besides the produce of any country known for its fine wines

In Shakespeare’s Antony and Cleopatra, Mark Antony gave the island to his beloved Egyptian queen, saying to her that she is as sweet as Cypriot Nama. Another 12 centuries later, while leaving Cyprus, Richard the Lionheart stated that he had to return to the island just so that he could taste Cypriot wine once more.

Today, Cyprus has 55 wineries, 90 percent of which are small and family-run. Despite their small production scales, Cypriot wines can proudly stand besides the produce of any country known for its fine wines; distinctions in international wine competitions are further proof of the quality of Cypriot wine.

When Makkas Winery first started producing wine, we had the privilege of having the expertise of two internationally respected experts and winemakers in our team – Samuel Harrop, a Master of Wine from France, and Duncan Forsyth, who had previously worked at the leading Mount Edward winery in New Zealand. Upon taking them to a new vineyard that we were developing at the time, I knew we were onto something special when I heard one of them say to the other: “If only I had such soil.”

The importance of family roots
A local family originally owned the winery, but they were not willing to invest the necessary funds during the initial phase of operations, which is certainly the most difficult. Consequently, they could not bring profitability to the company and had to shut down.

Fortunately, the current management team was able to convince the family to keep the company alive. They did this by pledging to honour the previous generations who had worked hard under adverse conditions to create these beautiful vineyards. Without their involvement, it was clear to the family that the labour of previous generations would have been lost.

5,500

Number of years Cyprus has been producing wine

55

Number of wineries in Cyprus

333,000

Number of bottles produced by Makkas Winery each year

The new team thus took the responsibility to achieve all of the difficult goals that were required to make the winery viable and competitive, while also creating a foundation for its further development. The main objectives, which had to be achieved simultaneously and within the shortest possible time frame, were to produce high-quality wines while also boosting sales and revenue. In this regard, diversification and increased production was key – this strategy also helped with market penetration.

As some of our wines reach their optimum quality after staying in the bottle for between five and seven years, we had to create a substantial stock, especially for six of our wine labels, so as to ensure increased sales year after year. This step would also allow us to expand into international markets, thereby reducing our dependency on the local market.

The next step was to develop our vineyards in order to further improve both the quality and range of our wines, in addition to gradually becoming more self-sufficient in terms of grape intake, as most of the local wineries purchase part of the grapes they use from independent vineyard owners. This involved creating the necessary infrastructure, in terms of both equipment and expertise, to achieve all the objectives that we set out for Makkas Winery.

Scooping up accolades
Under its new leadership, which took over in 2009, Makkas Winery which started operating with a small production of 20,000 bottles of wine across four labels. Within just nine years, production had increased to 330,000 bottles per year, encompassing 14 different labels and 18 bottling options.

Following the positive response we received from customers, we decided to enter our wines into numerous competitions around the globe. During the period between 2009 and 2016, Makkas Winery won 87 ratings within the awards range in international wine competitions. In 2016, all nine wines under the Makkas umbrella were entered into the Decanter World Wine Awards, with our winery receiving excellent ratings for its entire range.

In 2014, we participated in a European programme for innovation in the vinicultural sector and won the only two innovation programmes in the entire European Union.

The first was the comprehensive vineyard management programme, which involves software that is connected with monitoring devices throughout the entire vineyard. This technology enables optimum management for better-quality grapes, and also minimises the cost of vineyard management. This programme was developed with Cyprus research and innovation company, CyRIC.

The second programme is related to the development of yeast from local indigenous grape varieties. In collaboration with the Cyprus University of Technology, the winery has since developed eight different yeasts, three of which seem to be very promising. The advantage of indigenous yeast is having the ability to produce truly distinct wines. Having successfully completed the set-up, we are now in the pilot testing phase for both innovation programmes.

Innovating to excel
The present management of Makkas Winery has managed to achieve all of its goals under the most adverse conditions. At the time of starting out, the economic crisis had hit Cyprus and severely impacted its financial sector. And yet, based on official data from the country’s Ministry of Agriculture, in 2016 Makkas Winery ranked as the fourth most successful winery in the whole of Cyprus in terms of grape intake – a position it has since maintained.

Having consolidated our position in the local market, Makkas Winery is now focused on developing and promoting the exceptional characteristics of Cypriot wines, both at home and abroad. The unique Cypriot grape varieties such as Maratheftiko, Giannoudi, Xynisteri, Promara and Morocanella can make distinctive, high-quality wines, as they are not found elsewhere in the world.

Among the most popular of our wines are Makkas Red, Makkas Xynisteri, Makkas Rosé, Makkas Syrah, Makkas Maratheftiko and Makkas Lefkada. Two new sweet wines, Makkas Nama and Makkas Muscat, will be introduced this year. Made from sun-dried grapes, Makkas Nama is a traditional Cypriot variety of dessert wine with a high alcohol content of around 15 percent and a very characteristic taste. The goldish-brown colour of Nama depends on the age of the wine: the darker the colour, the more aged the drink is. Due to the uniqueness and quality of this legendary wine, there are great opportunities for exports in markets across the world.

Our long-term strategy is also linked with volume. In order to expand the productive capacity of Makkas Winery, a new winery has been designed in a unique plot in the middle of the vineyards, with a superb view from the visiting part of the winery. The design has some pioneering features: most notably, the winery will use gravity, instead of the traditional pumping method, to improve the quality of the wine we produce. This new plot will also allow for an increase in productivity, which in turn will help Makkas Winery to expand exports and minimise risk. Moreover, the new winery will give us the possibility to produce sparkling wines, which are gaining ground in terms of consumer preference.

Our innovative new winery involves a four-storey building; the first floor, which is going to be underground, is where the wines will be bottled and stored. Tanks will be located on the second floor, while collection will be carried out on the third floor, which will be separated into two sub-planes. Sorting will be carried out on one sub-plane, and from there the grapes will be transferred – using nothing but gravity – to the tanks on the second floor.

The fourth floor is designed as a destination for wine tasting, dining and cultural activities; there will also be a roof garden with outstanding views of Paphos in the front and a stunning mountainous landscape in the back.

The fourth floor and rooftop have been designed specifically with the aim of opening the winery up to the public, thereby providing the possibility for visitors to get to know the people and products behind Makkas Winery. This space will also give us the opportunity to organise events, including workshops and seminars, related to the fascinating process of making wine.

Visitors to the winery will even be given the chance to stay on site, as the new design includes rooms and hosting facilities. Offering accommodation will also enable us to welcome key partners and industry experts to the winery, which will help us foster great business relationships.

As Cyprus is a popular tourist destination, the innovative new winery is expected to attract more and more visitors each year, while also enabling us to increase sales and further improve the market position of Makkas Winery – both at home and abroad. Through the use of modern techniques, we are therefore able to shine the light on the ancient beauty that is Cypriot wine.

Arcview enabling investment to prosper in the cannabis industry

The legal cannabis industry has taken the Americas by storm. As the high-value commodity is legalised state by state – it is now legal in 29 states throughout the US and federally legal for medical uses in Canada – it continues to smash records, with the market expanding at an astonishing rate. According to the Arcview Group, the estimated spending for legal cannabis in North America last year reached close to a mammoth $10bn, surging from $6.7bn in 2016. With cannabis set to become legal for recreational use in Canada later this year, and as more states in the US roll out their own legalisation, there is no sign of this rapid growth slowing any time soon.

Cannabis has been found to have a significant positive impact on the markets that have chosen to regulate and tax its consumption

World Finance spoke to Troy Dayton, CEO of the Arcview Group, a cannabis investment and market research company that has been making waves in the industry. He said: “We estimate that by 2021, spending will be $24.5bn, which is a compound annual growth rate of 28 percent.” Moreover, factoring in indirect effects of legal cannabis revenue, which include transactions with businesses in other industries, such as shipping, packaging and payroll processing, Arcview expects legalised cannabis to inject close to $40bn into the US economy by 2021, while also adding up to 414,000 jobs.

The regulation effect
From Arcview’s recent findings, it is clear that regulations play a crucial role in the rapidly growing market for legal cannabis in North America, particularly due to the complexity of the legal landscape. At present, the regulatory framework is a patchwork of differing laws and regulations that vary by state and even, in California, by city. “The structure of each has a significant effect on the viability of the industry,” Dayton explained. “Western states with a large number of cultivation licensees have seen the price of cannabis start high and then fall dramatically over the following several months as new supplies come online. Conversely, East Coast states such as Massachusetts have a limited number of licensees, and so a wholesale pound will go for four to five times the price as it would in Oregon. That doesn’t necessarily mean that it’s four or five times more profitable to be a cultivator in Massachusetts than Oregon, but it’s an example of the wide variances in market conditions created by regulations.”

In any case, cannabis has been found to have a significant positive impact on the markets that have chosen to regulate and tax its consumption. Indeed, Colorado’s cannabis tax revenue is triple that of alcohol – and is expected to reach nearly $150m by 2020. “The cannabis industry also creates jobs; there are now more people working in the cannabis industry than there are dental hygienists,” Dayton told World Finance. It is also interesting to note that in states that have legalised cannabis, access and use by teens has declined – a general trend that is also expected to play out in other states that legalise cannabis.

$10bn

Estimated amount spent on legal cannabis in the US in 2017

$6.7bn

Estimated amount spent on legal cannabis in the US in 2016

Brand appeal
Branded products in particular are one of the biggest investment opportunities in this nascent market. “If you think about the history of cannabis, there really have been no consumer brands – you just kind of had to take what your dealer provided, and the packaging was always a plastic baggie,” said Dayton. Now, however, there is a huge opportunity for cannabis cultivators and the manufacturers of cannabis-infused products to have a dialogue with consumers that they have never had before. “Cannabis consumers have the same wants and needs as any other category of consumer, because they come from all categories of consumers: young and old, male and female, black and white. So I think it’s interesting to watch that space as brands develop, and see which one becomes the proverbial Coca-Cola of cannabis.”

Like Coca-Cola for the soft drinks market, having a leading brand in the cannabis industry can help to maintain pricing power. “Despite the ability to assemble ingredients and deliver a product for far less in a knock-off brand, Coca-Cola is still able to charge more because of the brand’s reputation,” said Dayton. “At present, the price of cannabis is artificially inflated because of prohibition. But we know that as more supply comes online, prices will fall. The cultivators and manufacturers that survive this drop will be the ones that develop strong brands.”

Investment trends
As a great deal of work is currently being done in the field in terms of research and development (R&D), the speed of innovation in the field is considerably faster than in other agricultural industries. “There are some very interesting developments I’ve seen in cultivation and extraction technology,” Dayton noted. “The current margins in cannabis justify a lot of R&D efforts, and those sectors are moving very quickly with rapid innovation.”

In conjunction, ancillary products and services are also now emerging, developing and expanding at a fast rate. As such, investors are paying close attention to companies making offerings such as cultivation software and infrastructure development. In terms of the latter, infrastructure can be electronic or physical, which consumers use to interact with when learning about and purchasing cannabis online for delivery or within a dispensary. Other supplementary service providers that are currently surfacing include those in compliance, which help ensure retailers and cultivators meet government requirements, and others that handle the logistics of transporting and tracking truckloads of cannabis.

Aside from these, there is another area in particular that offers a plethora of opportunities: Canada. “The Canadian licensed producers [LPs] have a huge head start on developing global distribution infrastructure and supplying emerging markets in Europe and South America,” said Dayton. What’s more, the type of infrastructure developed there, in terms of the scope and scale of sprawling greenhouses and state-of-the-art facilities that require substantial investment, is readily available because Canadian cannabis operators are able to access Canadian public markets.

“Of course, anyone paying attention has seen the huge run-up in prices recently as investors clamouring for exposure to the industry have piled into Canadian cannabis stocks. While there’s been a pullback since early January, the sector is still up about 80 percent overall since October 2017,” Dayton explained. Although the Toronto Stock Exchange allows Canadian LPs, it is currently reluctant to allow US cannabis companies to list if they have operations in the US. The Canadian Securities Exchange, however, is more willing. “The number of cannabis companies listed in Canada will continue to increase until US exchanges allow ‘plant touching’ cannabis companies to list on a major stock exchange, which is unlikely so long as cannabis remains on Schedule I of the US Controlled Substances Act,” Dayton added.

He continued: “We think that a deep-rooted cannabis culture and an enormous consumer market makes it likely that the next big thing in cannabis will come out of California, and investors should be paying attention.” Effectively, the relatively open licensing system for obtaining a permit to cultivate cannabis or manufacture cannabis-infused products means rapid innovation in product development and branding. In this respect, Dayton explained, California has always been, and will remain, a trendsetter. He added: “In fact, the other states can be likened to pilot studies compared with the enormity of California.”

In good company
Despite the vast potential of the cannabis market, Dayton warns against overzealousness. “In any market where there is a lot of excitement and froth, investors would be wise to use caution, and cannabis is no exception. In particular, I see a lot of investors rushing into projects that may not be licensed, and so lean on regulatory experts and attorneys to understand the real risks. Ensuring that the entrepreneur isn’t selling you a rosy vision is important.” One way to mitigate risks, he advised, is to develop solid trust networks, through which players can interact with one another to access information and further build upon a peer network of other investors and operators.

This is precisely how Arcview fits into the landscape. “We first try to help investors make sense of the industry by publishing the standard for cannabis market research,” Dayton explained. “We curate the best investment deal flow in the industry for our investor members, and we provide a place for them to network with other high-net-worth cannabis investors and leading experts and entrepreneurs. Through this network, we can all share deal flow, information and strategic connections. We are also building an asset management business to place investors’ capital for them.”

As a consequence of the rapidly changing nature of the market, it is critical to stay abreast of the latest trends, which in turn makes the provision of the most up-to-date data absolutely essential. To this end, Arcview has partnered with Colorado-based firm BDS Analytics to produce reports, given that the latter has the most robust point-of-sale data in the space.

When asked about his outlook on the future of the industry, Dayton replied: “Everything is getting bigger, but at a slower pace than it would if this was an unfettered international market. So there will be lots of fits and starts along the way to maturation. The wholesale price of cannabis will fall, the value of brands will rise, and we will see consolidation of smaller providers and the accelerated roll-up of distressed providers who can’t compete.”

JAMPRO brightening investment prospects in Jamaica

The Jamaican economy has come out of the global recession to achieve five consecutive years of growth. While it has been a period of fluctuation – from lows of 0.5 percent to highs of 1.4 percent – the economy shows strong signs of continued recovery. During this time, the government has worked hard to improve fiscal consolidation through a more stringent regulatory framework, which has reduced debt from 135.8 percent of GDP in 2013 to 102.1 percent during the 2017-18 financial year.

Action has also been taken to increase competitiveness on the island through key business reforms, which have made it easier to start a business, improved port efficiency and modernised tax payments. Next on the agenda is to revamp the processes for registering property, applying for construction permits and the enforcement of contracts. World Finance spoke with Diane Edwards, President of Jamaica Promotions Corporation (JAMPRO) – a government agency that promotes export and investment opportunities across the country – about some of the most noteworthy recent changes in the country.

How is Jamaica’s logistics sector currently developing?
Jamaica’s logistics sector has seen considerable investment over the past two years. With the divestment of the Kingston Container Terminal in 2016 to CMA CGM, the third-largest shipping line in the world, the Port of Kingston has had upgrades to the tune of approximately $400m. This includes the upgrade of the physical and technological infrastructure, the dredging of the harbour to facilitate post-Panamax vessels, and the overall redevelopment of the port berths.

Other initiatives will further cement Jamaica as a logistics-centred economy. These include the planned divestment of the Norman Manley International Airport, which will facilitate four million passengers per year – up from the current 1.7 million. With the movement of people also comes the movement of goods and services, and this initiative will play an integral part in the overall logistics capabilities. Future investment initiatives that will also impact the logistics sector include the Caymanas Economic Zone, which will be the first large-scale integrated economic zone in Jamaica.

What opportunities now exist for investments in the timeshare market?
The timeshare legislation was passed in 2014, while timeshare regulations came into existence in 2016. These developments present the opportunity for Jamaica to tap into a global industry that is currently valued at $57bn in direct economic output annually. With the concentration of investment in hotels being in Montego Bay, Ocho Rios and Negril, there are many opportunities for investment in other parishes that depart from the all-inclusive model. Instead they focus on ‘vacation ownership’: catering to heritage, ecological and other forms of non-traditional tourism, in addition to normal leisure travel.

Investors can also take advantage of available properties under the ‘shovel ready’ investment programme to construct mixed-use developments with residential components, or standalone developments, and benefit from a faster approval process than what they would normally obtain. Hotel developers also now have the option to introduce vacation membership clubs and vacation ownership as part of their offering, thus increasing the potential markets for their hotels.

What other sectors are viable for investment in Jamaica?
With an estimated revenue of approximately $400m in 2016, the IT-enabled services and business process outsourcing (BPO) sector is a high-performing segment of Jamaica’s services industries. It has enjoyed the highest employment growth rate of any sector in the past decade, and presently accounts for more than 26,000 jobs island-wide.

Jamaica is the leading contact centre location in the English-speaking Caribbean and has firmly established its reputation as a strong and highly competitive destination for BPO. Industry heavyweights such as Alorica, Teleperformance, Vistaprint, Hinduja Global Solutions and Sutherland Global Services continue to invest in Jamaica’s BPO sector.

Other areas that continue to expand in Jamaica are tourism, agribusiness and manufacturing. There are also significant investment opportunities in the areas of new, renewable and alternative energy sources. Jamaica’s renewable resources in wind, biomass, hydro and solar energy are an excellent way to minimise its dependence on imported fossil fuels and, in the long term, transition itself into becoming an independent energy producer. Against this backdrop, the government is now rolling out a new strategic plan for the continued development of Jamaica’s renewable energy. The country is also building its reputation in knowledge-based outsourcing areas such as finance, accounting and HR.

Is the Jamaica Stock Exchange a good option for investors?
The Jamaica Stock Exchange (JSE) is currently experiencing strong performance, with both the main market and junior market indices performing tremendously well. In 2017, returns averaged 50 percent and 43.9 percent on the main market listings and junior market listings respectively. The main index has grown in the past three years and is projected to continue its performance as the country’s economy stabilises and private capital flourishes.

As such, the performance of the domestic market has not gone unnoticed in the international market; Bloomberg recognised the JSE as the leading exchange in the world in 2015 following a 97 percent growth in the main index. As the indices grow, so does the wealth of stockholders. The market capitalisation of the exchange at the end of 2017 was valued at JMD 1trn ($7.8bn), with growth of over JMD 100bn ($788m) since the end of 2016. Coupled with a strengthening economy and a more buoyant currency, the purchasing power of the domestic market continues to grow stronger each year.