Alongside its professional trading, exclusive video tutorials and professional guidance, youtradeFX has truly mastered the art of customer service, a rare quality in the industry today.
A high level of computer knowledge is essential for employees at youtradeFX, as each trade paves a way for new developments and analyses for the professional team. Since the company was established in 2009, the dealers have incorporated a plethora of new and upcoming trading techniques such as algo-trading.
It is safe to say that today’s market is becoming more dynamic than ever before – more traders are depending on automatic trading to determine the most miniscule of opportunities while reducing risk. Algorithm trading has proven to capture signals one step ahead of the human being in efforts to provide stronger success in the online trading arena. Because excellent customer service is the most important goal of the youtradeFX team, algo-trading was immediately implemented to reduce subjective and impulsive trading behaviours to as little as possible.
Although the foreign exchange market is still considered a relatively new platform, the procedure of buying and selling is nevertheless considered multifaceted – self-discipline in this market is extremely hard to come by. However, algorithm trading eliminates the human subjective response and reduces emotion induced loss. Although this technique may reduce possible profit margins, algorithm trading allows traders to stop before it’s too late.
According to David Smith, a senior dealer with youtradeFX, using algo-trading and beginner techniques are vital to the company and its clients. “Not everyone knows how to read the market and not everybody knows how to contact an analyst who is experienced in positioning trades for them,” he says. “The algo-trading robot knows how to read the market and decides, based on research, patterns and techniques, how to properly optimise the client’s trades.”
Automating risk management
On the other hand, even though the robot knows how to project the trade, there are several levels on which the trade can be interpreted. “Some work on scalping, which are short term trades,” says Mr Smith. “The robot’s research can predict which one of the currencies is going to rise or fall abruptly, so they actually give us an opportunity to benefit with small action and result in big volume. It is a way to make big money in a short amount of time.”
Regardless of the size of the trade, the customer will always be taken care of – unlike many foreign exchange companies, youtradeFX holds its own dealing room. A personal response is always vital at the company.
The dealing room consists of approximately 20 qualified dealers; all have a certified degree in either business or economics and are all on staff 24/5. Additionally, Monday through Friday, there are always three designated analysts conducting detailed research on the markets and sending real time signals to clients.
The customer service at youtradeFX has become one of the most favoured qualities about the company. Since installing the user-friendly MetaTrader 4 trading platform, trading is easier and simpler – the rollout of MetaTrader 5 in April 2011 will add more features such as the ability to trade on several markets at once, including indices and stocks commodities.
According to Marianne Houllou, Sales Manager for English-speaking countries, “Upgrades, especially in the trading platforms, are extremely vital to us. My clients are so valuable to me that any improvements are essential in order for me to continue giving my clients the best services I can.”
Unique to youtradeFX are its exclusive video tutorials. These free videos are one-on-one sessions teaching beginner traders about the market. “I love teaching my clients how to view graphs and how to analyse the market – it is something that I am passionate about and I get to share and teach to others,” says Ms Houllou. “In addition to the videos, we give them our contact details; I am always available to help my clients via LiveChat, phone or email.”
