While there will be lasting consequences from the pandemic to the way we live and work it has also accelerated the process of the digitisation of society with some banks well prepared to be at the forefront

With the proliferation of digital offerings in the financial services sector, banks must remember not to neglect traditional face-to-face interactions when conducting their business

As digital banking becomes increasingly competitive, financial institutions need to develop a well-articulated, multichannel strategy to keep customers satisfied

Antonio Gaioso Henriques explains how Activo Bank has harnessed social media