Even before the pandemic struck, BAC Credomatic had big plans for digitalisation, but the events of 2020 became the catalyst for technology to give banking the human touch

Although many banks are adopting digital solutions at a rapid pace, the importance of maintaining a customer-centric approach has not diminished. This is certainly the case at BAC Credomatic, where regular feedback informs all its new technologies

Central American countries have witnessed positive economic expansion over the last years. The region’s e-commerce sector, in particular, has exhibited impressive growth as a digital revolution takes hold throughout Central America

BAC Credomatic had to overcome significant challenges to develop an effective digital banking platform that meets the differing needs of the countries it operates in

We want to create long term, positive relationships, explains chief digital officer José Manuel Páez

Adopting agile management has helped the bank’s digital teams become more motivated, productive, and customer-centric

Chief Digital Officer José Manuel Páez on the challenges of innovating across six Central American jurisdictions