Customer service is king and only those institutions ready to prioritise their customers, as well as support the wider business ecosystem, will thrive

Advances in technology have meant a greater number of people now have the opportunity to trade like experts. The advent of a global pandemic has acted as the catalyst for prospective traders

Even before the pandemic struck, BAC Credomatic had big plans for digitalisation, but the events of 2020 became the catalyst for technology to give banking the human touch

The current climate calls for a nimble and intuitive approach. Liechtenstein-based Kaiser Partner offers its own holistic take on investment strategies

With a steadfast commitment to its customers, Banco Popular Dominicano has always been a frontrunner when it comes to technological innovation

The pandemic will continue to affect the world economy in 2021 and 2022. The focus will be on economic recovery, while underlying megatrends are reinforced

Turkish bank Garanti BBVA’s relentless innovation applies not only to its products and services, but also to its corporate culture and values

The pandemic has presented challenges to most banks, domestic and global, but some institutions have used the disruption as an opportunity to make changes that will serve to realign them for a new era

The FX market, just like any other, is all about people. Launched last year, Exinity Group follows a well-established tradition of examining the diverse needs of a widening client base and providing best-in-class customer care

With a sustained focus on digital transformation, Baiduri Bank’s launch of new platforms in March 2020 was timely to say the least. Looking forward, it must now continue in its mission to empower the community and promote sustainable banking

The outbreak of the pandemic in 2020 had a catastrophic effect on the GDP of Macau – due in large part to the shuttering of the tourist industry. But, as ICBC (Macau) explains, a quiet digital revolution has ensured that ‘smart city’ plans remain on course

The World Trade Organisation faces a series of challenges, from vaccine nationalism to carbon tariffs and rising US-China trade tensions. Can it adapt to the post-pandemic era?

Don’t put all your eggs in one basket,’ is a term that was originally coined over 400 years ago, and the sentiment still rings true today

The average age of investors and traders is dropping around the world – as the internet and new tools make it easier to play the financial markets with success – but it is still possible to ensure newcomers feel welcome and keep older clients happy as well

A bank is only as strong as the community it serves, and this founding philosophy has not only helped it to provide support and aid during the global health crisis, but forms part of Zenith Bank’s continuing commitment to help govern sustainability long into the future