Customer service has always been key for Turkey’s Garanti BBVA; now digitilisation, AI and open banking offer even more opportunities to meet customers’ varied needs

‘Our mission is very clear,’ says Carlos Hank-Gonzalez: Banorte will work as the engine to Mexico’s economic recovery

Romi Savova, founder and CEO of PensionBee, spoke to World Finance about demystifying retirement in a post-pandemic world.

The road to digitalisation began much earlier than the start of the pandemic for Postbank, so they were able to continue supporting their customers throughout and use the crisis as a catalyst for change

With a more urgent focus on the overall health of the planet, it has never been more important to ensure the use of safe and sustainable packaging materials and production methods

The COVID-19 pandemic has radically reshaped the world of outsourcing, ushering in new customer demands and expectations as well as driving technological growth. In order to survive and thrive in this new landscape, outsourcing companies will need to adapt

The past 18 months have radically transformed our way of living and working due to the pandemic, and the changes in the banking industry have also been profound. The commitment that Banorte has with the Mexican people led to the acceleration of its digital transformation to their benefit and assumed a key role in the sustainable recovery of the economy

The global food system is unsustainable. While it is worth approximately $8trn annually, its negative impact is valued at roughly $12trn. And this is not the system’s only contradiction

Throughout its 100+ year history, Japanese insurer Mitsui Sumitomo has kept the needs of its customers front and centre. Now, its pandemic response has allowed it to prove that exploiting AI doesn’t mean losing the human touch

Legacy software can be a traditional business’s most important element as well as its biggest risk, so it is crucial in the height of new emerging technology that these firms embrace change

The pandemic will continue to affect the world economy in 2021 and 2022. The focus will be on economic recovery, while underlying megatrends are reinforced

ICS Financial Systems is recognised worldwide for its digital innovation and its Shariah-compliant software is extending both its customer and client base

‘Digitisation is the way to go, online is the way to go,’ says CEO Ti Eng Hui: ‘We see the need to do even more, just to make sure that we are one step ahead.’

The Bulgarian banking sector has come a long way since its crisis in the 1990s. Today, the work of institutions like Postbank is laying the ground for a better tomorrow

Open banking has quietly revolutionised the banking experience, making it more convenient and accessible for consumers. The banks that embrace this model today will reap the rewards of an innovative, customer-centric approach later down the line